Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence.

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Retail TouchPoints

FEBRUARY 1, 2021

So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Omnichannel shopping. In 2021, omnichannel excellence will continue to become an essential point of differentiation, particularly for those retailers that don’t own their category.

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Customer Experience Customer Omnichannel Social Media 271

Forrester eCommerce

JANUARY 21, 2021

With catlike reflexes, the IT channel emptied the laptop supply chain and became […]. On one hand, customers and governments recognized partners as an essential service and central to their ability to rapidly respond to a worsening pandemic early in the year.

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Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers.

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Retail TouchPoints

JANUARY 26, 2021

Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. In the face of pandemic restrictions, store-based retailers hurriedly explored different routes to the consumer, as the strength of their omnichannel retail strategies was tested. on average.

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Consumer Shipping Costs Shipping Small Business Retail 310

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. 27-28, online spending on gifts cards was up 414% from the September 2021 average. Supply chain logistics and the lack of workers have created unprecedented shipping delays.

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Retail TouchPoints

FEBRUARY 22, 2022

Following better-than-expected Q4 and full-year 2021 results, the Macy’s, Inc. Activist investor Jana Partners took a stake in Macy’s in October 2021 and pushed the company to separate its ecommerce business from its brick-and-mortar operations. I am proud that Macy’s, Inc.

Operations 247

Operations eCommerce Omnichannel Supplies 247

ROI Revolution

SEPTEMBER 7, 2021

Published June 29, 2021 | Updated September 7, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 147

eCommerce Gifts Shipping Costs Shipping 147

Retail TouchPoints

DECEMBER 1, 2021

In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly peak shopping period, Black Friday 2021 was a mixed bag for retailers. higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% Store traffic was 47.5%

Small Business Retail 272

Small Business Retail Retail Supplies Consumer 272

ROI Revolution

NOVEMBER 2, 2021

Published June 29, 2021 | Updated November 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 144

eCommerce Gifts Shipping Costs SEO 144

Retail TouchPoints

JANUARY 11, 2021

Even with new vaccines potentially coming on the market in the months ahead, it’s likely the trends we’ve seen in 2020 will continue into 2021. Real-time data is the key for 2021. With that in mind, here are three predictions for retailers in the coming year. CPG will thrive with D2C.

Small Business Retail 231

Small Business Retail Retail eCommerce Social Media 231

Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. An omnichannel strategy seeks to deliver a cohesive message across all channels. With omnichannel, customers receive a consistent brand message and experience regardless of channel. What Are Its Benefits?

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Retail TouchPoints

DECEMBER 15, 2022

Serrano’s retail career has included work on product, marketing, consumer store and digital experiences and supply chain, providing her with a strong background in omnichannel. The company appointed former H&M Group Head of Supply Chain David Savman as its EVP and Chief Supply Chain Officer in July 2022.

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Supplies Omnichannel Apparel Clothing 199

Retail TouchPoints

NOVEMBER 29, 2022

Lowe’s kicked off the transition to the market delivery model in 2021 in its Florida and Ohio Valley regions. This also improves the customer experience through expanded fulfillment options and a seamless omnichannel shopping experience powered by technology,” Ellison added. During the call on Nov.

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Supplies Fulfillment Omnichannel Customer Experience 242

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. includes cloud technology solutions with rich mobile functionality for omnichannel, POS, merchandising, ERP, warehouse management, analytics and loss prevention.

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POS Omnichannel Supplies Mobile 197

Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. This makes it essential that retailers continue to invest in creating a seamless omnichannel shopper experience. Those grocery retailers that listen, and move proactively, could have a very good 2021.

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Retail TouchPoints

AUGUST 24, 2020

everyone saw its immediate impact on supermarket supply chains: shelves emptied by consumers frantically stockpiling toilet paper, cleaning products and shelf-stable staples like rice and canned beans. supply chain face due to COVID-19? That’s the other piece that will continue to evolve in 2021.

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Supplies Omnichannel Operations Travel 174

Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. In her new position as CIO, Miller will work to improvement Macy’s omnichannel experience and modernize the retailer’s platforms.

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Payment Services Omnichannel Department Stores Operations 274

Retail TouchPoints

JULY 20, 2022

With supply chain disruptions still making headlines, small and mid-sized businesses (SMBs) looking to remain competitive may contend with inventory challenges and rising rates of theft and damage in the last mile. It’s becoming increasingly clear that supply chain risks and shipping mishaps are top of mind for today’s consumers.

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Retail TouchPoints

MARCH 8, 2023

In 2018, Best Buy bought GreatCall , a provider of connected health and personal emergency response services, for $800 million , and the retailer acquired the Current Health care-at-home technology platform in 2021. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

Omnichannel 254

Omnichannel Supplies Technology Consumer 254

ROI Revolution

OCTOBER 5, 2021

Published June 29, 2021 | Updated October 5, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 120

eCommerce Gifts Shipping Costs SEO 120

lateshipment

NOVEMBER 11, 2021

Halloween is done and we’re onto the next big stop — Thanksgiving and BFCM 2021 (Black Friday and Cyber Monday). All this excitement stems from the sole fact that shoppers in US households are expected to spend close to $25 billion for BFCM in 2021. Why is Customer Support Imperative During BFCM 2021?

eCommerce 130

eCommerce Customer Shipping Costs Social Media 130

Omnisend

NOVEMBER 18, 2021

The 2021 holiday season is already different from holiday seasons of the past, starting with manufacturing and trickling down to shipping. Buy supplies now. Buy as much shipping supplies and merchandise as you can, and as soon as possible. The dates to keep in mind for 2021 are as follows. Reading Time: 5 minutes.

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Shipping Merchant Services Shipping Labels Supplies 148

Retail TouchPoints

APRIL 9, 2021

BOPIS helps retailers provide a more accurate stock inventory and better visibility of the stock, keeping supply chains running smoothly. 2020 has been an exceptionally turbulent year for all, with 2021 somewhat following suit. technology aids the ability to repopulate these emptied pipelines and supply chains. However, BOPIS 2.0

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Technology Retail Supplies Sporting Goods 303

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 242

Customer Experience Shipping Costs eCommerce Improvements 242

Retail TouchPoints

MAY 17, 2022

The acquisition of Anomalie aligns with David’s Bridal’s recent steps toward building out its omnichannel strategy and securing its role as a one-stop-shop for special occasion attire. In 2021, the retailer partnered with The Black Tux , the online men’s formalwear brand, to expand its offerings in the special occasion apparel space.

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Customer Omnichannel Apparel Shipping 245

Retail TouchPoints

SEPTEMBER 22, 2020

stores by the end of March 2021. Lowe’s started upgrading its digital technology even before the pandemic hit: in January, the retailer partnered with Google Cloud to help modernize its e-Commerce, merchandising, supply chain management and pricing systems. Lowe’s will install pickup lockers at all its U.S. in Q1 and 35.1%

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eCommerce Fulfillment Supplies Technology 258

Retail TouchPoints

MARCH 29, 2023

Macy’s had eliminated the COO position, it turns out temporarily, in March 2021. Mitchell will lead the stores, technology and supply chain teams in addition to his current real estate and finance responsibilities. Gennette will work with both Spring and Mitchell until his retirement to ensure a smooth transition.

Home Furnishings 232

Home Furnishings Omnichannel Supplies Operations 232

ROI Revolution

MAY 20, 2021

Published May 20, 2021. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. But the reassuring strength of an omnichannel sales approach is that it’s a risk mitigation strategy at its core.

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Omnichannel Payment Services Social Media BigCommerce 109

Retail TouchPoints

JULY 22, 2022

The ecommerce boom of 2020 brought millions of new shoppers to digital platforms, and that growth trajectory continued into 2021. At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. Lowe’s even released a set of virtual building supplies for metaverse projects.

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eCommerce Supplies Shipping Costs Events 296

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. Jackson: The metaverse is the wild west, to be sure.

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Omnichannel Consumer Channel Toys 310

ROI Revolution

DECEMBER 2, 2021

Published June 29, 2021 | Updated December 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 78

eCommerce Shipping Costs Gifts Social Media 78

Retail TouchPoints

JANUARY 11, 2022

The appointments come just months after Marc Rosen was named CEO in October 2021. As CIO, Bala will assume responsibility for the company’s IT organization and the global technology systems that power its stores, operation centers and supply chain. Bala joins JCPenney from Gap Inc.,

Omnichannel 147

Omnichannel eCommerce Technology Supplies 147

Retail TouchPoints

AUGUST 23, 2022

Gap has launched a fulfillment service for retailers called GPS Platform Service , offering omnichannel fulfillment using Gap’s nationwide distribution network and handling tasks including delivery to customers or stores, returns initiation and processing at its fulfillment centers. For the first time, we are making Gap Inc.’s

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Fulfillment Retail Supplies B2B 220

Retail TouchPoints

SEPTEMBER 7, 2022

Cornell’s decision to remain in the leadership role was made following last month’s news of Target’s Q2 2022 performance, which saw net earnings drop 90% from Q2 2021. Since joining Target in 2014, Brian has worked to transform Target into an omnichannel leader by driving a guest-centric, purpose-driven strategy.”.

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Supplies Omnichannel Management Retail 254

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. eCommerce is growing (higher, further, faster).

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Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

NOVEMBER 17, 2021

Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Livestreaming is a rapidly growing practice to help omnichannel brands create a deeper connection with consumers in online ecosystems. Look at their lifestyle.

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Consumer Omnichannel Leisure Supplies 285