365 Retail

DECEMBER 12, 2022

Consumers are looking to get more with less with the same high expectations of brands as the cost-of-living crisis and looming recession rolls into 2023. Karel Schindler, CEO of ROI Hunter outlines four trends that retailers cannot afford to ignore next year: 1) Discount doubt: Consumers will wise up. in November 2022.

Customer Loyalty 58

Customer Loyalty Consumer Customer Multi-channel 58

Sailthru

JANUARY 19, 2023

It has never been more difficult, nor more important to stay one step ahead of evolving consumer habits. There’s little doubt that marketers have another challenging year ahead as they try to grow revenue and build lasting relationships with their customers set against constricted consumer spending.

Consumer 78

Consumer Marketing Customer Loyalty Channel 78

Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? Customer Loyalty is More Important than Ever As inflation and rising living costs continue to increase, customer loyalties are being tested as purchases become more considered and restricted to essentials. McKinsey & Co. Interested in learning more?

Consumer 62

Consumer Customer Retail Customer Loyalty 62

365 Retail

JUNE 19, 2023

Customer loyalty programmes are ‘vital’ for retailers to retain customers, with over half of the UK consciously buying less due to the cost-of-living crisis, according to a new report by Deployteq and the Data & Marketing Association (DMA).

Customer Loyalty 52

Customer Loyalty Customer Retail Recommendation 52

ESW

SEPTEMBER 1, 2023

American consumers spent an astounding $1.29 Since computers, televisions, smartphones and other electronics are often priced higher than other retail items, the return cycle can be particularly vicious for consumer electronics brands. So how can consumer electronics brands reduce the number of holiday returns this year?

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Smile.io

AUGUST 25, 2023

Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program. Program highlight: reward exclusivity Sephora’s Beauty Insider is undoubtedly one of the best ecommerce customer loyalty programs out there. Program highlight: flexible redemption values.

Customer Loyalty 77

Customer Loyalty Beauty and Health Food and Beverages Customer 77

Retail TouchPoints

FEBRUARY 29, 2024

It’s easy to understand, emotionally, why consumers would want to shop from a store that tailors its product assortments to the neighborhood they live in. For large chain retailers, it’s a way of letting the community know that consumers are seen and that the store wants to be part of the community. said can impact sales.

Consumer Goods 272

Consumer Goods Consumer Customer Loyalty Supplies 272

Retail TouchPoints

MAY 29, 2023

Consumers are often met with an unfair experience, failing websites, bots eating up stock. With limited edition products, brands are attracting and unleashing a whole new set of customers and brand loyalists. Thus, instituting more guardrails during peak moments protects not only a company’s business but customer loyalty as well.

Customer Loyalty 272

Customer Loyalty Payment Services Customer Experience Social Media 272

lateshipment

OCTOBER 12, 2023

This also says a lot about your consumer behavior. And how countdowns, banners, and pop-ups affect your consumer behavior. When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Retail TouchPoints

AUGUST 10, 2023

J.Crew Group has appointed former Intermix and Ann Taylor executive Adrienne Lazarus as President of Madewell , effective September 2023. Throughout her more than 30 -year career, Lazarus has led high-growth, well-established brands in the luxury and contemporary space, including vertical, multi-brand and direct-to-consumer retail.

Retail 244

Retail Customer Loyalty Consumer Customer 244

ESW

DECEMBER 1, 2023

Merriam-Webster has announced that “authentic” is its 2023 word of the year , and perhaps with good reason. In fact, the most recent Global Voices survey from ESW shows that consumers value authenticity and will reward authentic brands. When it comes to brands, authenticity is telling consumers a story that reflects a brand’s values.

Merchant Services 78

Merchant Services Customer Loyalty Consumer Social Media 78

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. Unfortunately for retailers, fast fulfillment is rapidly moving from a differentiating “perk” to a consumer expectation. “On Until someone invents a Star Trek -style replicator (“Tea.

Shipping Costs 265

Shipping Costs Fulfillment Shipping Customer Loyalty 265

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. What is Ecommerce Personalization?

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Retail TouchPoints

AUGUST 24, 2023

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative AI to influence consumer shopping and buying decisions. It’s also accelerating the creation of virtual and augmented reality experiences, allowing consumers to interact with products in their environments.

Toys 241

Toys B2C Social Media Accessories 241

365 Retail

OCTOBER 25, 2022

The good news is that Halloween retail expenditure continued to grow in 2021 to £607 million, is forecast to increase to £687 million this year , and is set to rise to a whopping £777m by 2023! Customers always love a discount, but, with so much competition, incentives need to go further than simple price drops. Free shipping.

Customer Loyalty 52

Customer Loyalty Shipping Costs Customer Shipping 52

Retail TouchPoints

APRIL 25, 2024

The unique advantage of retail media, which includes access to customer transaction data, provides advertisers with reliable data, closed-loop measurement and proven performance for their ad spend. In 2023, Albertsons Media Collective proposed new industrywide standards for RMNs, including transparency of RMN capabilities.

Retail 215

Retail Customer Loyalty Technology Marketing 215

365 Retail

MAY 5, 2023

In-depth research of 351 UK based pure-play and omnichannel retailers with a turnover of £1m+, conducted on behalf of Scurri, reveals the increasing importance of post-purchase experience in 2023.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 235

Shipping Costs Improvements Live Chat Retail 235

365 Retail

MARCH 8, 2023

In 2022, roughly 1 billion consumers shopped on e-commerce channels across China, generating 45.3% China is often cited as being at the forefront of innovations within the retail sector and this is largely being driven by its Gen Z consumers. of all retail sales online. AI-idols are set to become more commonplace in the year ahead.

eCommerce 71

eCommerce Outdoor eCommerce Marketing Hobbies 71

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 284

Consumer Shipping Costs Customer Retention Information 284

Omnisend

FEBRUARY 9, 2023

Reading Time: 6 minutes 2022 was an interesting year, revealing the start of challenges that are expected to continue through 2023. Among these challenges are war, global inflation, continued threats of a recession deep into 2023, and, for marketers, increased costs of digital advertisements with lower performance than previous years.

Hobbies 88

Hobbies eCommerce Marketing Leisure 88

Retail TouchPoints

JANUARY 24, 2023

How will shoppable ads impact ad spending and CPM pricing as we head into 2023? The Transformation of Search Consumers are searching a lot. Instead, we’re seeing the rise of retail search — meaning more consumers are either ending or doing their entire search process on Amazon and other retail sites instead of going to search engines.

Social Media 249

Social Media Channel Customer Loyalty Banking 249

Omnisend

OCTOBER 4, 2023

Cancellation confirmation emails can persuade customers to complete their purchase after all. This retains customer interest while increasing the value of the order. Get consumer insights. Include a survey to find out why customers canceled their orders. Follow legal and compliance considerations. Manage expectations.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

RetailMinded

DECEMBER 21, 2022

As we look ahead into 2023, there are many opportunities, challenges and experiences to anticipate in the New Year. Keeping these key points in mind, let’s look into 2023 with some predictions of what we can expect. Factoring in omni-channel to the best practices of agility and customer care should not be overlooked, either.

Retail 52

Retail Merchant Services Marketing Supplies 52

Ecommerce Platforms

FEBRUARY 26, 2023

Here’s the best best eco-friendly print on demand companies for February 2023: ? Printful is best for business leaders who want to rapidly deliver amazing products to consumers, without worrying about emissions ? Consumers are increasingly paying more attention to how their purchases affect the planet.

Shipping Costs 104

Shipping Costs Payment Services Shipping Subscription 104

365 Retail

AUGUST 7, 2023

Over half (51%) of UK consumers say that the targeted content they receive online is often “boring” or “unhelpful.” Concerningly, 83% of marketers admitted that their current personalisation efforts heavily rely on assumptions about customers rather than high-quality insights.

Consumer 52

Consumer Customer Loyalty Technology Marketing 52

365 Retail

MARCH 3, 2023

In January 2023 grocery price inflation hit a record high of 16.7% Worried customers have already made adjustments to shopping patterns as shop sales fell by record numbers both in December and across the whole of last year as consumers cut spending. higher year on year and another recording a 24.1% according to Kantar data.

Customer Loyalty 58

Customer Loyalty Customer Marketing Presentation 58

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

Payment Services 264

Payment Services Retail POS Operations 264

Retail TouchPoints

JUNE 8, 2023

The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago. The key to CX success is seamlessness, and different metaverse platforms and Web3 technologies may ultimately make consumer interactions feel clunky or disjointed.

Technology 262

Technology Customer Loyalty Omnichannel Consumer 262

Retail TouchPoints

AUGUST 18, 2023

And more importantly, how does this “native” status impact the methods brands use to engage these current and future consumers? A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers.

Mobile 239

Mobile PayPal Consumer Customer Loyalty 239

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 275

Technology Retail Customer Experience Presentation 275

Retail TouchPoints

OCTOBER 4, 2023

As one of the largest media and entertainment companies in the world, NBCUniversal is also one of the biggest vehicles for brands to connect with consumers. Consumers have so much choice, and brands more than ever need to show up in a way that’s relevant.” said Reduto.

Retail 255

Retail Consumer Shopping Carts Technology 255

Retail TouchPoints

DECEMBER 13, 2023

A recent report states that brand transparency regarding environmental sustainability remains a top priority for cosmetics and personal beauty care consumers. With shoppers gravitating toward more sustainable beauty products, brands should consider offering options that best fit their customers’ needs. To Trust or not to Trust?

Beauty and Health 227

Beauty and Health Social Media Consumer Customer Loyalty 227

Smile.io

FEBRUARY 2, 2024

has the world’s largest loyalty dataset, with 100,000 merchants.    For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022.  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Retail TouchPoints

SEPTEMBER 28, 2022

Retail brands and consumers alike are feeling the pressure of inflation. But as we head into a new, elongated holiday shopping season, brands need to perfectly balance satisfying customer needs and maintaining margins. RTP: How loyal will consumers remain as prices continue to rise?

Customer Loyalty 162

Customer Loyalty Consumer Supplies Improvements 162

Smile.io

MARCH 8, 2024

billion in 2023. When using live commerce and ecommerce sites, customers can choose from a range of delivery options or even curbside pickup.   Advertising revenue from TikTok was expected to rise by 55% in 2023.   71% of consumers expect personalization. Loyalty & Reward Program Insights from Smile.io

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

Omnisend

OCTOBER 4, 2023

Cancellation confirmation emails can persuade customers to complete their purchase after all. This retains customer interest while increasing the value of the order. Get consumer insights. Include a survey to find out why customers canceled their orders. Follow legal and compliance considerations. Manage expectations.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88