Retail TouchPoints

FEBRUARY 19, 2024

With this uncertainty in mind, I spent time on Saturday, November 25, 2023 seeking out early ecommerce sales data from Black Friday to gain a clearer understanding of how the market was performing. In January, we all learned that the 2023 retail year ended up exceeding our expectations, growing by 5.3% billion, up 7.5% from last year.

eCommerce Marketing 264

eCommerce Marketing eCommerce Marketing Mobile 264

Forrester eCommerce

AUGUST 23, 2023

The Forrester Wave™: Content Management Systems, Q3, 2023 helps buyers select a next-generation content management system that will delight, convert, and further engage consumers through anticipatory digital experiences.

Management 359

Management Consumer Operations 359

Forrester eCommerce

JANUARY 17, 2024

Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.

Customer Experience 285

Customer Experience Recommendation Consumer Customer 285

Forrester eCommerce

NOVEMBER 7, 2023

Here's a sneak peak on how US consumers plan to shop this winter holiday season.

Consumer 365

Consumer B2C Retail Customer 365

Retail TouchPoints

MARCH 21, 2024

increase seen in 2023, which saw sales reach $5.1 trillion in 2023. The resiliency of consumers continues to power the American economy, and we are confident there will be moderate but steady growth through the end of the year,” said Matthew Shay, President and CEO of the NRF in a statement. “The trillion , compared to $1.38

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Consumer Retail Marketing 218

Retail TouchPoints

MARCH 14, 2024

million , in 2023 compared to 2022. While the groundwork for profitable growth is now laid, there will be short-term revenue impact in 2024 as a result of these transformative activities,” said Allbirds Co-founder and CEO Joseph Zwillinger during a conference call discussing Allbirds’ 2023 financial results, who will be stepping down.

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Operations Marketing Consumer Retail 263

Forrester eCommerce

OCTOBER 24, 2023

Despite diminishing pandemic-related excess savings, rising interest rates, and the resumption of student loan payments, US retail sales will continue their growth in the 2023 holiday season. Read more of Forrester Principal Forecast Analyst, Jitender Miglani's insight in this blog.

Retail 411

Retail Blog Online Retail Consumer 411

Salsify

FEBRUARY 17, 2023

Salsify publishes its 2023 consumer research report, a survey of more than 6,000 consumers across Australia, France, Germany, Great Britain, and the U.S.

Consumer 148

Consumer eCommerce 148

Retail TouchPoints

MARCH 30, 2023

The National Retail Federation (NRF) expects retail sales to grow from 4% to 6% in 2023, reaching between $5.13 trillion for the year, according to data released at the State of Retail & the Consumer virtual event. trillion and $5.23 The NRF expects non-store and online sales to grow 10% to 12% , to between $1.41 trillion and $1.43

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Consumer Omnichannel Travel Events 269

Retail TouchPoints

SEPTEMBER 1, 2023

Although Placer.ai’s quarterly index for Q2 2023 found that store traffic for discount and dollar stores were up 4.7% year over year, Dollar General CEO Jeff Owen revealed that the company was “not satisfied” with overall financial results for its Q2, which ended August 3, 2023. Dollar General reported a net sales increase of 3.9%

Operations 248

Operations Apparel Supplies Improvements 248

Wiser

JULY 18, 2023

Factors That Could Influence Consumer Spending Part of developing a successful holiday sales strategy includes forecasting the upcoming season. However, a fifth of respondents indicated a reduced budget for the holiday celebration this year, suggesting a potential shift in priorities or economic factors influencing consumer choices.

Food and Beverages 148

Food and Beverages Consumer Supplies Events 148

Forrester eCommerce

DECEMBER 29, 2023

New analyses from Forrester's Customer Experience Benchmark Study reveals subdued customer advocacy continues in 2023 as fewer brands have significant improvements and more brands have significant drops in Net Promoter Score℠ (NPS) compared to 2022.

Improvements 251

Improvements Customer Experience Customer Customer Loyalty 251

Retail TouchPoints

JANUARY 6, 2023

consumers reported that they experienced a worsening economic situation over the past year, and members of this group said it would take time for their concerns to subside even as economic stressors abate, according to Deloitte’s Global State of the Consumer Tracker.

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Retail Payment Services Consumer Management 333

Retail TouchPoints

JUNE 21, 2023

2023 Prime Day Sales Expected to Top Previous Years Rising inflation last year had a less-than-expected impact on Prime Day 2022 — sales rose 8.5% Prime Day 2023 is widely expected to make sales gains on 2022, and indeed, research from RetailMeNot indicates that the event has overtaken Labor Day as the primary summer retail sale for U.S.

Electronics 253

Electronics Small Business Retail Clothing Shopping Carts 253

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 243

Retail Supplies Merchant Services Social Media 243

Retail TouchPoints

FEBRUARY 24, 2023

Spurred by the global pandemic, a rise in social activism and the surge of wellness movements, consumer sentiment has shifted significantly over the past few years. Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. Pre-pandemic, that number was 70%.

Consumer 239

Consumer Social Media Recommendation Apparel 239

Retail TouchPoints

FEBRUARY 26, 2024

Consumers are quickly losing trust, and companies must act swiftly and responsibly to restore it. A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected.

Improvements 309

Improvements Payment Services Consumer Banking 309

Forrester eCommerce

JUNE 6, 2023

As has been the trend in recent years, the Apple World Wide Developer Conference (WWDC 2023) keynote has kept its focus centered on consumers — read about that here.

Mobile 195

Mobile Management Consumer Technology 195

My Wife Quit Her Job

JUNE 9, 2023

There’s just way too much content to consume online and a lot of it is outdated and worthless. To help you sort through the junk, here are all the outdated ecommerce strategies and tips that no longer apply in 2023. There's just way too much content to consume online and a lot of it is outdated and worthless.

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eCommerce Books Consumer Other 249

Retail TouchPoints

JANUARY 12, 2023

15-17, 2023 and featuring more than 950 exhibitors and 100 educational sessions. Additionally, Lowe’s Marvin Ellison will be honored with the NRF 2023 Visionary Award. New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products.

Consumer 274

Consumer Food and Beverages Beauty and Health Toys 274

Retail TouchPoints

DECEMBER 27, 2023

Returns totaled $743 billion in 2023, amounting to 14.5% As is typically the case, online sales saw a higher return rate in 2023 at 17.6% Because of this change in methodology, 2023 numbers cannot be compared to NRF’s 2022 returns report , where returns were measured at 16.5% The 2023 numbers were released on Dec.

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Retail Channel Customer Consumer 279

Retail TouchPoints

NOVEMBER 13, 2023

However, consumers are still spending, the labor market remains tight, and the Adobe Digital Price Index recently posted an overall 40-month low, an encouraging sign for online shoppers: Adobe reported that online prices fell for 11 out of 18 tracked product categories on an annual basis. But there are possible headwinds on the horizon.

Consumer 303

Consumer Merchant Services Sporting Goods eCommerce 303

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. But keeping up with consumer behaviour around the world can be overwhelming for even the biggest ecommerce brands. So what should ecommerce brands know about consumer behaviour in 2023?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Forrester eCommerce

NOVEMBER 7, 2023

Read Forrester’s high-level takeaways from OpenAI’s first developer conference in November 2023.

Consumer 386

Consumer Customer 386

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

Shipping Costs 256

Shipping Costs Consumer Mobile Channel 256

Wiser

DECEMBER 20, 2023

Analyzing the holiday retail trends of 2023 can illuminate the path forward for brands and retailers and clarify the steps they need to take to stay competitive. Data can help identify the promotional strategies that resonated with consumers, the products that flew off the virtual shelves, and the ones that didn’t.

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Retail Shipping Costs Leisure Gifts 147

Retail TouchPoints

DECEMBER 2, 2022

Dollar General is continuing its rapid expansion into fiscal 2023 with plans for 1,050 new stores, following a successful Q3 2022 when sales rose 11.1% The quarter, which ended Oct. 28, also saw a 6.8% increase in same-store sales driven by larger basket sizes and a small increase in traffic. “We

Operations 309

Operations Consumer Retail Other 309

Forrester eCommerce

MAY 18, 2023

As expected, AI was center stage at Google I/O 2023 and much of it was Generative AI (GenAI). What was power under the hood is now in the hands of all, consumers, developers […] Google has always been powered by AI and now they continue to advance and expand the capabilities as well as productize them.

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Consumer Customer 195

Retail TouchPoints

SEPTEMBER 8, 2023

With more than 20 years of experience in the consumer products industry and “a proven record of operating excellence, financial discipline and building high-performance teams,” Glendinning will officially join the Express leadership team and board of directors on Sept. Baxter will be on hand to ensure a smooth leadership transition.

Consumer 208

Consumer Apparel Fashion Omnichannel 208

Forrester eCommerce

MAY 5, 2023

On Friday, May 5th 2023, The World Health Organization (WHO) declared an end to the COVID-19 emergency. The COVID-19 Pandemic is the first of its scale to have affected and influenced consumer behavior across the globe at a time […] While it will keep its status as a pandemic, this new declaration is a long-awaited milestone.

Consumer 195

Consumer B2C Marketing Customer 195

Retail TouchPoints

DECEMBER 6, 2023

But, while they continued to make headlines in 2023, marketplaces themselves were no longer the hot commodity this year , marketplace sellers were. Not to mention, those particular platforms are more competitive [when it comes to capturing consumer attention]. There’s fulfillment costs and advertising costs.

Merchant Services 260

Merchant Services eCommerce Operations Games 260

Retail TouchPoints

FEBRUARY 17, 2023

Success in the new retail landscape in 2023 requires many of the characteristics of a winning sports team. Some retailers such as the Harry Potter store hire actors with a passion for Harry Potter to engage and interact with their consumers. Winning teams begin with an end in mind. and it is working.

Games 268

Games Social Media Retail Outdoor 268

Forrester eCommerce

DECEMBER 1, 2023

Forrester's Retail research team highlights data insights from retailers' online Black Friday and Cyber Monday 2023 participation.

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Retail Consumer Customer Experience B2C 251