Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 211

Shipping Costs Improvements Live Chat Retail 211

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 247

Customer Loyalty Retail Shipping Costs Financial Services 247

ESW

APRIL 3, 2023

ShopTalk 2023 is in the books. Omnichannel and Unified Commerce Today’s shoppers have more choices than ever. Brands have to have products and marketing that speak to the target customer and align with the customer’s emotions and values. Contact us to talk about your brand’s goals.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Retalon

AUGUST 14, 2023

Customers expect seamless integrated shopping experiences across channels – online, mobile, in-store, etc. An omnichannel retail strategy is key for retailers to effectively meet rising customer demands in 2023 and beyond. So follow along this retail journey to emerge with omnichannel mastery!

Omnichannel 41

Omnichannel Retail Multi-channel Payment Services 41

365 Retail

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking solutions built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

lateshipment

OCTOBER 12, 2023

When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Retalon

AUGUST 14, 2023

Mastering omnichannel ecommerce strategy is essential for retailers to deliver a seamless shopping experience. What is an Omnichannel Ecommerce Strategy? An omnichannel strategy provides customers with a unified shopping experience across all channels, whether online, mobile, or brick-and-mortar.

Omnichannel 41

Omnichannel eCommerce Channel Customer Experience 41

Smile.io

JANUARY 17, 2023

It’s officially 2023 and you know what that means–time to set new goals, dive into new projects, and build on the momentum you gained in 2022. million shoppers placing orders from brands using Smile loyalty programs. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Ecommerce Platforms

JUNE 16, 2023

We sprinkled in apps from all categories, ranging from marketing to sales, social media to shipping, and customer service to reporting. What are the Best Shopify Apps in 2023? The more you use Brevo, the more you’ll learn about your email marketing strategies, and your customers.

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

Ecommerce Platforms

MARCH 14, 2023

Here are some of the top apps worth exploring in 2023. Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. ShipBob Reviews (Feb 2023) – The Ultimate Order Fulfillment Solution?

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? Customer Loyalty is More Important than Ever As inflation and rising living costs continue to increase, customer loyalties are being tested as purchases become more considered and restricted to essentials. McKinsey & Co. Interested in learning more?

Consumer 62

Consumer Customer Retail Customer Loyalty 62

Retail TouchPoints

JUNE 8, 2023

The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago. Finally, several sessions will reveal how Web3 can support brands in their quest to solidify customer loyalty.

Technology 237

Technology Customer Loyalty Omnichannel Consumer 237

Retail TouchPoints

MARCH 13, 2023

These highly valuable customers were coveted by online retailers across categories, reshaping the internet economy according to their preferences. But in 2023, inflation has cast a shadow over ecommerce, and brands must now refocus on a different persona. What Loyalty? Goodbye “power shoppers,” long live “value shoppers.”

Retail 211

Retail Omnichannel Shopping Carts Consumer 211

365 Retail

MARCH 27, 2024

As of Q4 2023, over half of global website traffic originates from mobile devices. And with nearly 90% of UK adult consumers owning a smartphone , it goes without saying that any business that prioritises their mobile shopping experience will maintain significant benefit over competitors who don’t.

Mobile 59

Mobile Omnichannel Order Fulfillment Customer Experience 59

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Shopify Plus and POS are great options for omnichannel commerce. 

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 261

Technology Retail Customer Experience Presentation 261

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. But leadership teams still need to keep an eye on strategies for long-term, profitable growth. You can also incorporate automation within PLM.

Supplies 215

Supplies Arts Customer Loyalty Fulfillment 215

Retail TouchPoints

JULY 27, 2023

The industry’s unemployment rate for June 2023 was 4.9% , compared to the national rate of 3.6%. RTP: Does Primark have any plans to become more of an omnichannel retailer? Kevin Tulip Primark’s ability to hold on to employees over the long term makes it something of an outlier in retail.

Social Media 212

Social Media Multichannel Customer Loyalty Reference 212

Ecommerce Platforms

JANUARY 12, 2023

Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. Omnichannel sales: You can automate synchronization between your online and offline sales, inventory management, and more, to align all kinds of sales.

POS 104

POS Payment Services lightspeed Shopify 104

Ecommerce Platforms

JANUARY 12, 2023

Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. Omnichannel sales: You can automate synchronization between your online and offline sales, inventory management, and more, to align all kinds of sales.

POS 104

POS Payment Services lightspeed Shopify 104

Fabric

AUGUST 8, 2023

In addition to managing orders across multiple channels and touchpoints, enterprise-level order management involves various aspects of order processing for complex operations, including inventory management, advanced order routing, and omnichannel fulfillment. from 2023 to 2027 , with India leading the pack at 14% and the U.S.

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Retail TouchPoints

JANUARY 11, 2023

He will share his lessons in entrepreneurship, brand strategy and community building during the Retail Innovation Conference & Expo taking place June 13-15, 2023 at McCormick Place in Chicago. Want to learn more lessons in loyalty from the Johnny Cupcakes brand? Lesson 1: Embrace all the senses to bring your brand to life.

Retail 229

Retail Social Media Customer Loyalty Travel 229

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. Through Contentful and social media, Glossier has created a strong, loyal customer base and enhanced customer experiences. billion to $17.6

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Omnisend

FEBRUARY 8, 2023

But to set up an omnichannel campaign, you will need subscriber and customer data to flow seamlessly between channels. A good email automation software allows you to create workflows that integrate channels like SMS, Facebook Messenger, and WhatsApp into how you communicate with customers.

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78

365 Retail

APRIL 25, 2023

The human touch delivered by store staff is playing an increasingly important role in crafting customer experience in-store for shoppers, according to new research from the Retail Technology Show , retail’s golden ticket event taking place on 26 & 27 April 2023 at London’s Olympia.

Technology 52

Technology Retail Events Customer Experience 52

ESW

JUNE 6, 2023

Much like omnichannel capabilities give shoppers agency over their experience, when brands offer multiple ecommerce payment options, they remove barriers to purchase and empower the customer. Customers get the secure and streamlined shopping experiences they want. Digital wallets.

Merchant Services 78

Merchant Services Payment Services Payments eCommerce 78

Smile.io

MARCH 13, 2023

They have been doing things differently ever since, including customer loyalty. Starbucks Rewards is often regarded as one of the best retail loyalty programs in existence and one of the most engaged among its members. Giving Starbucks a 16% year-over-year growth in its loyalty program. It sucks a lot.

Payment Services 85

Payment Services Payments Mobile Omnichannel 85

Retail TouchPoints

JANUARY 2, 2024

The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023. Additionally, less than 40% of Gen X or older respondents are looking to enroll in a credit card connected to a loyalty program.

Consumer 259

Consumer Shipping Costs Customer Retention Information 259

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program. There are many reasons to migrate your loyalty program to a new software. Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

Kibo

JANUARY 18, 2023

Day 3 marks the end of another NRF Retail Big Show, but we walk away armed with insights, data, and ideas that will help Kibo and our clients thrive in 2023 and beyond. IHL also found that 52% of retailers say inventory visibility is a top tech priority in 2023. Poolwerx serves B2C customers, B2B clients, technicians, and franchises.

Fulfillment 62

Fulfillment Supplies Shipping Costs B2B 62

Pivotree Blog

JULY 5, 2023

To view in French click here New platform enables a boost in sales and functionality, resulting in streamlined workflows and over 15% increase in transactions to date TORONTO, July 5, 2023 – Pivotree Inc.

B2B 52

B2B Customer B2C Supplies 52

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

MARCH 21, 2023

You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty.

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69

Kibo

JANUARY 16, 2023

It’s built around the capabilities specific to your business, with the end goal being to deliver a seamless customer experience across all channels. Use CMS data across various customer experiences for cohesive and consistent buying journeys. Adjusting the customer experience for a post-COVID era.

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

Smile.io

APRIL 15, 2024

in revenue in 2023, PetSmart is clearly thriving. Part of this success can be attributed to its loyalty and rewards program— Treat Rewards.  A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience.

Social Media 74

Social Media POS Gifts Events 74

Kibo

MARCH 2, 2023

An increasing number of manufacturers are looking to eCommerce to maintain customer loyalty while in turn reaching new customers this year. According to Statista, it is estimated that 17% of B2B sales will come from digital channels in 2023. trillion in 2023.

Payment Services 62

Payment Services Multi-channel eCommerce Shipping Costs 62

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88