365 Retail

JUNE 19, 2023

Customer loyalty programmes are ‘vital’ for retailers to retain customers, with over half of the UK consciously buying less due to the cost-of-living crisis, according to a new report by Deployteq and the Data & Marketing Association (DMA).

Customer Loyalty 52

Customer Loyalty Customer Retail Recommendation 52

365 Retail

DECEMBER 12, 2022

Consumers are looking to get more with less with the same high expectations of brands as the cost-of-living crisis and looming recession rolls into 2023. Patience for nothing less than the full 360 customer experience will be tested as shoppers are more conscious of how and where they spend their money.

Customer Loyalty 57

Customer Loyalty Consumer Customer Multi-channel 57

Retail TouchPoints

MAY 29, 2023

But with 73% of consumers saying that “a good experience is key in influencing their brand loyalties,” according to PwC , there has never been a better time for brands to relook at their processes, upgrade their antiquated technology and find a new solution that delivers a fair experience to sustain customer loyalty.

Customer Loyalty 248

Customer Loyalty Customer Experience Payment Services Social Media 248

ESW

APRIL 3, 2023

ShopTalk 2023 is in the books. Brands have to have products and marketing that speak to the target customer and align with the customer’s emotions and values. To bring it all together and create a truly excellent customer experience, brands and retailers need to have the right technology in place.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Retail TouchPoints

APRIL 14, 2023

The deal marks the first joint acquisition made by WHP Global and Express since finalizing their strategic partnership earlier in 2023. Express plans to leverage its own strengths in the men’s fashion space to boost Bonobos’ presence in underpenetrated categories as well as drive greater brand awareness and customer acquisition.

Omnichannel 212

Omnichannel Customer Loyalty Operations Definition 212

lateshipment

OCTOBER 12, 2023

When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Smile.io

JANUARY 17, 2023

It’s officially 2023 and you know what that means–time to set new goals, dive into new projects, and build on the momentum you gained in 2022. million shoppers placing orders from brands using Smile loyalty programs. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Ecommerce Platforms

MARCH 14, 2023

Here are some of the top apps worth exploring in 2023. Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. ShipBob Reviews (Feb 2023) – The Ultimate Order Fulfillment Solution?

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Retail TouchPoints

NOVEMBER 8, 2023

is the true omnichannel experience — a combination of online and in-store — where we have leading brands and market share, strong store density and online presence, and a deep heritage of customer loyalty and relationships. No financial details of the transaction were disclosed.

Food and Beverages 247

Food and Beverages Omnichannel Customer Loyalty Customer 247

365 Retail

MAY 5, 2023

In-depth research of 351 UK based pure-play and omnichannel retailers with a turnover of £1m+, conducted on behalf of Scurri, reveals the increasing importance of post-purchase experience in 2023.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Ecommerce Platforms

JUNE 16, 2023

We sprinkled in apps from all categories, ranging from marketing to sales, social media to shipping, and customer service to reporting. What are the Best Shopify Apps in 2023? You get 500 monthly returns, return policy customization, and a white-labeled user dashboard on the basic plan.

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

ESW

DECEMBER 1, 2023

Merriam-Webster has announced that “authentic” is its 2023 word of the year , and perhaps with good reason. By being true to themselves, brands differentiate themselves from their competitors and attract a loyal customer base. Customer Loyalty When brands are authentic, they create an emotional connection with their customers.

Merchant Services 78

Merchant Services Customer Loyalty Consumer Social Media 78

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Omnisend

OCTOBER 4, 2023

But doing it right addresses customer concerns and maintains their trust and goodwill. Follow these best practices to turn order cancellations into positive customer experiences: 1. Doing so can turn a canceled order into a positive customer experience. Use clear and concise subject lines.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 204

Shipping Costs Improvements Live Chat Retail 204

Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? Customer Loyalty is More Important than Ever As inflation and rising living costs continue to increase, customer loyalties are being tested as purchases become more considered and restricted to essentials. McKinsey & Co. Interested in learning more?

Consumer 62

Consumer Customer Retail Customer Loyalty 62

Forrester eCommerce

SEPTEMBER 19, 2023

US financial services brands are struggling to earn high levels of customer trust. Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022.

Financial Services 415

Financial Services Banking Improvements Management 415

MagentoBrain

MAY 25, 2023

Chatbot builder software has become increasingly popular in recent years as businesses seek to automate customer interactions and improve customer experience. In 2023, there are several chatbot builder software options available, each with its own unique features and capabilities. Image via Acquire.io Acquire.io

Multi-channel 72

Multi-channel Payment Services eCommerce Social Media 72

Retail TouchPoints

SEPTEMBER 16, 2022

to fortify its brick-and-mortar traffic was implemented following initiatives such as the August 2022 announcement that the retailer would roll out 200 fast electric vehicle (EV) chargers at locations across the country by the end of 2023. billion ) to open new locations and renovate existing stores by the end of 2023. .

Home Furnishings 211

Home Furnishings Workshop Customer Loyalty Events 211

Forrester eCommerce

FEBRUARY 7, 2024

2023 was a confusing year: the consumers blew cold, and the economy blew hot. The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

Consumer 242

Consumer Customer Loyalty Customer Experience B2C 242

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 255

Technology Retail Customer Experience Presentation 255

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. But leadership teams still need to keep an eye on strategies for long-term, profitable growth. You can also incorporate automation within PLM.

Supplies 208

Supplies Arts Customer Loyalty Fulfillment 208

Smile.io

JANUARY 27, 2023

The more emotionally invested a customer is, the stronger their connection with your brand will be, and thus begins brand loyalty and an engaged community. Both the quality and quantity of engagements that your customers have with your brand are equally important.

Customer 101

Customer Social Media Definition Reference 101

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Operational aspects of returns are just as crucial.

Retail 249

Retail Shipping Costs Improvements Customer Experience 249

Omnisend

OCTOBER 4, 2023

But doing it right addresses customer concerns and maintains their trust and goodwill. Follow these best practices to turn order cancellations into positive customer experiences: 1. Doing so can turn a canceled order into a positive customer experience. Use clear and concise subject lines.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Retail TouchPoints

SEPTEMBER 14, 2023

Walmart added its second in-store fulfillment center in May 2023 at a store in its home town of Bentonville, Ark. This result implies that retailers have some leeway to experiment with instituting shipping fees to cover their fast fulfillment costs. That has been [Amazon’s] mantra all the time: ‘Get it to the customer faster.’

Shipping Costs 236

Shipping Costs Fulfillment Shipping Customer Loyalty 236

Ecommerce Platforms

DECEMBER 12, 2022

There’s also a range of APIs, developer tools, and webhooks to help you customize your subscription service even further. Bold Subscriptions has an easy-to-use dashboard for beginners, and a range of solutions to help you enhance customer experiences. Shopify Pros and Cons. Basic Shopify vs Shopify vs Advanced Shopify.

Subscription 118

Subscription Shopify Merchant Services Shipping Costs 118

Retail TouchPoints

JUNE 8, 2023

The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago. Finally, several sessions will reveal how Web3 can support brands in their quest to solidify customer loyalty.

Technology 230

Technology Customer Loyalty Omnichannel Consumer 230

365 Retail

JUNE 6, 2023

ZigZag Global , a leading retail returns technology company and winner of the Customer Experience award at Deliver 2022 , will be unveiling its latest technology at this year’s event. Paid returns represented 35% of all ZigZag returns made in January 2023 compared to 26% the year before, and will continue to grow.

Gifts 52

Gifts Customer Experience Technology Customer Loyalty 52

Retail TouchPoints

AUGUST 24, 2023

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative AI to influence consumer shopping and buying decisions. Retailers can use generative AI to elevate the online shopping experience and drive more sales and foster customer loyalty, ensuring 2023 is another big year in ecommerce.

Toys 218

Toys B2C Social Media Accessories 218

Algopix

JULY 26, 2023

Its focus on customer experience and customizable storefronts makes Shopware a compelling option for businesses looking to deliver a unique and personalized shopping journey to their customers. Personalize the Shopping Experience Utilize customer data and behavior to personalize the shopping experience.

Shopping Carts 126

Shopping Carts Payment Services 3dcart eCommerce Platforms 126

Retail TouchPoints

FEBRUARY 29, 2024

In Rodney McMullen’s opening remarks at Groceryshop 2023, the Kroger CEO said the retailer would be increasing the number of local products in stores by 10%, around 30 new local products per store. The insights deliver a tailored, customized and highly impactful shelf display plan for each individual store in a retailer’s network.

Consumer Goods 241

Consumer Goods Consumer Customer Loyalty Supplies 241

Algopix

JULY 22, 2023

Understanding Customer Behavior These tools help businesses understand how customers interact with their websites. By tracking clicks, navigation paths, and time spent on each page, businesses can identify pain points and enhance user experience. Explore the tools’ documentation or seek support for guidance.

eCommerce 99

eCommerce eCommerce Analytics Social Media eCommerce Platforms 99

Retail TouchPoints

MAY 8, 2024

One of the biggest reasons, according to data from Contentsquare , is that while merchants are investing in paid advertising to drive more traffic to their sites, their experiences are riddled with experience gaps that ultimately create frustration for shoppers. Additionally, overall ecommerce conversions decreased by 5.5%.

Merchant Services 205

Merchant Services eCommerce Channel Mobile 205

Retail TouchPoints

MARCH 31, 2023

Reputational Damage What often takes them over the top and forces them to look at it anew is that they know the traditional customer journey, from their app to the bank’s app and back again, is fraught with complexity and poor customer experience. Many customers bail at this point. It’s reckoned that nearly 4.5

Financial Services 232

Financial Services Payment Services Payments Small Business Retail 232

Smile.io

JANUARY 31, 2023

Your current website isn’t meeting customer expectations If your site isn’t leading to sales via a streamlined customer experience, it’s time for a refresh. Data shows the top priority for businesses in the next five years is customer experience (45.9%

SEO 71

SEO Customer Experience Blog eCommerce 71

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46