Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 202

Shipping Costs Improvements Live Chat Retail 202

Ecommerce Platforms

MARCH 14, 2023

Here are some of the top apps worth exploring in 2023. Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. You can cut down on monthly costs and pay only for the price of creating and shipping your items.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Omnisend

OCTOBER 4, 2023

Order cancellation emails provide a chance to find out why the customer canceled. You can then remedy issues like checkout problems, shipping costs, or product details. Cancellation confirmation emails can persuade customers to complete their purchase after all. Get feedback. Encourage repurchases.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

365 Retail

MAY 5, 2023

In-depth research of 351 UK based pure-play and omnichannel retailers with a turnover of £1m+, conducted on behalf of Scurri, reveals the increasing importance of post-purchase experience in 2023.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Operational aspects of returns are just as crucial.

Retail 247

Retail Shipping Costs Improvements Customer Experience 247

Omnisend

OCTOBER 4, 2023

Order cancellation emails provide a chance to find out why the customer canceled. You can then remedy issues like checkout problems, shipping costs, or product details. Cancellation confirmation emails can persuade customers to complete their purchase after all. Get feedback. Encourage repurchases.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Ecommerce Platforms

DECEMBER 12, 2022

Plus, the tool integrates seamlessly with all Shopify themes, checkout solutions, and tools for shipping and taxes. You can charge subscription customers according to your preferred cadence, use customer retention tools to prevent churn when customers cancel, and even use Shop Pay and Apple Pay for accelerated checkout.

Subscription 118

Subscription Shopify Merchant Services Shipping Costs 118

Algopix

JULY 26, 2023

WooCommerce offers a high level of flexibility, allowing users to customize their stores with various themes and extensions. It provides comprehensive inventory management, shipping options, and numerous payment gateway integrations. Personalization fosters customer loyalty and boosts conversions.

Shopping Carts 126

Shopping Carts Payment Services 3dcart eCommerce Platforms 126

Retail TouchPoints

JUNE 15, 2023

One of the big takeaways from his keynote at the 2023 Retail Innovation Conference & Expo in Chicago was about the importance of thinking outside the box as a way to stand out from the crowd: “Don’t just check boxes; create new boxes to check.” Failures are experiments, and experimenting is how we grow.”

B2C 264

B2C Customer Loyalty B2B Customer 264

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Shopping Signals

FEBRUARY 17, 2023

But it can be hard to know which ones are best for your needs in 2023 – after all, there’s a lot of choice out there! So if you’re looking for ways to optimize your ecommerce operations in the coming year, then check out our guide on the 21 Best Shopify Dropshipping Apps for 2023. Table of Contents 1. Printify 4.

Shopify 52

Shopify Merchant Services Payment Services Shipping Costs 52

Retail TouchPoints

JANUARY 11, 2023

He will share his lessons in entrepreneurship, brand strategy and community building during the Retail Innovation Conference & Expo taking place June 13-15, 2023 at McCormick Place in Chicago. For example, if you spend more than $130 , we ship your order in a cardboard oven box and there are fake cockroaches hidden inside.

Retail 220

Retail Social Media Customer Loyalty Travel 220

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. Rewards at the ready for returning customers In 2024, customer loyalty will continue to be emphasised as a key driver of growth, as acquiring new customers becomes increasingly expensive.

Retail 64

Retail Gifts Shipping Costs Customer Loyalty 64

Fabric

AUGUST 8, 2023

The primary goal of order management is to ensure accurate and timely order processing, which involves streamlining everything from inventory management to payment capture to shipping coordination. For example, the customer’s payment might be validated via a payment gateway like Stripe, Square, or PayPal.

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Omnisend

FEBRUARY 8, 2023

But this has also made it essential for them to focus on the timeliness of emails – be it cart recovery, order confirmation, shipping alerts, or an email to recommend more products to it. Order confirmation emails : Transaction emails are key to ensuring your customers don’t face anxiety at any stage of the buying journey.

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78

Fabric

SEPTEMBER 5, 2023

Yet today, curbside pickup has quickly become one of the more popular fulfillment strategies offered by omnichannel e-commerce retailers and it has transformed the way customers interact with businesses, providing a more seamless and convenient shopping experience. It is now the company’s top-rated fulfillment service.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

JANUARY 2, 2024

The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023. Additionally, less than 40% of Gen X or older respondents are looking to enroll in a credit card connected to a loyalty program.

Consumer 250

Consumer Shipping Costs Customer Retention Information 250

ESW

SEPTEMBER 29, 2023

In 2023, that percentage jumped to 50%. “As An omnichannel approach ensures that brands meet customers where they are. It also allows for more flexible inventory strategies which help maintain margin while improving customer experience. Omnichannel puts the customers first; multichannel puts products or the brand first.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

AUGUST 18, 2023

A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers. Fortunately for her company, “value is a great entry point for loyalty as it relates to resale, and we see resale as a customer loyalty play.”

Mobile 211

Mobile PayPal Consumer Customer Loyalty 211

Smile.io

FEBRUARY 28, 2024

It's fast, straightforward, dependable, and both our team and customers rave about its user-friendliness and simplicity. It's been a game-changer for enhancing our customer experience and loyalty.” Loyalty & Reward Program Insights from Smile.io

Arts 78

Arts Social Media Customer Loyalty Hobbies 78

Retail TouchPoints

DECEMBER 11, 2023

In May 2023, KIKI World went to market with its first product, a quick-dry nail polish called Pretty Nail Graffiti, and asked its community to vote on the final colors that would be made. Consumers can vote to help the companies determine which colors to manufacture through December 31, 2023.

Supplies 233

Supplies Consumer Social Media Marketing 233

Retail TouchPoints

JULY 5, 2022

How much product should be shipped? Combine this with supply chain challenges and rising consumer expectations, and there is a very real risk of losing customers if the right shelves aren’t stocked at the right time. For retailers and brands in the illness industry (think makers of OTC medications, tissues, soup, etc.,

Shipping Costs 226

Shipping Costs Supplies Customer Loyalty Consumer 226

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program. There are many reasons to migrate your loyalty program to a new software. Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.   Smile.io

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. Through Contentful and social media, Glossier has created a strong, loyal customer base and enhanced customer experiences. billion to $17.6

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Kibo

JANUARY 16, 2023

It’s built around the capabilities specific to your business, with the end goal being to deliver a seamless customer experience across all channels. Use CMS data across various customer experiences for cohesive and consistent buying journeys. Adjusting the customer experience for a post-COVID era.

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

UpSellIt

JULY 13, 2023

Omnichannel Retailing Omnichannel retailing provides a unified and enhanced customer experience by leveraging the strengths of different channels and eliminating friction points throughout the customer journey. Why is Omnichannel Retailing Important?

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

Fabric

JUNE 7, 2023

Dropshipping is a type of order fulfillment model where retailers sell products without keeping them in stock, instead relying on suppliers to handle inventory storage and shipping directly to customers. Today, Neat Method has 67 franchise locations and can ship all over North America. Is Wayfair a Dropshipping Supplier?

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

Dropshipping is a type of order fulfillment model where retailers sell products without keeping them in stock, instead relying on suppliers to handle inventory storage and shipping directly to customers. Today, Neat Method has 67 franchise locations and can ship all over North America. Is Wayfair a Dropshipping Supplier?

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

Dropshipping is a type of order fulfillment model where retailers sell products without keeping them in stock, instead relying on suppliers to handle inventory storage and shipping directly to customers. Today, Neat Method has 67 franchise locations and can ship all over North America. Is Wayfair a Dropshipping Supplier?

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Kibo

JANUARY 18, 2023

Day 3 marks the end of another NRF Retail Big Show, but we walk away armed with insights, data, and ideas that will help Kibo and our clients thrive in 2023 and beyond. IHL also found that 52% of retailers say inventory visibility is a top tech priority in 2023. Poolwerx serves B2C customers, B2B clients, technicians, and franchises.

Fulfillment 62

Fulfillment Supplies Shipping Costs B2B 62

Kibo

MARCH 2, 2023

An increasing number of manufacturers are looking to eCommerce to maintain customer loyalty while in turn reaching new customers this year. According to Statista, it is estimated that 17% of B2B sales will come from digital channels in 2023. trillion in 2023.

Payment Services 62

Payment Services Multi-channel eCommerce Shipping Costs 62

Retail TouchPoints

AUGUST 8, 2023

T he REN Clean Skincare loyalty program takes a different approach, allowing members to spend their points on “green” actions like planting a tree or investing in cleaning ocean plastic. Of course, these feel-good benefits are on top of the standard perks like free shipping and VIP access to sales and events.

Travel 174

Travel Events Consumer Games 174

ROI Revolution

AUGUST 9, 2022

Ever since online shopping started to accelerate with the coronavirus pandemic , myriad new and convenient ways for customers to shop online have appeared, from curbside pickup and buy online, pick up in-store (BOPIS) to increased opportunities for same-day and next-day shipping. You Want to Improve Your Customer Experience.

eCommerce 78

eCommerce Payment Services Merchant Services Payments 78

Smile.io

APRIL 15, 2024

in revenue in 2023, PetSmart is clearly thriving. Part of this success can be attributed to its loyalty and rewards program— Treat Rewards.  A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience.

Social Media 74

Social Media POS Gifts Events 74

Smile.io

MAY 15, 2023

Slow load times, too many steps, and onerous forms are all ways to complicate the process and ensure they jump ship. If your store needs some help implementing updates to your store, customizing your Shopify theme is one of the easiest ways to get started. Retain customers.

Shipping Costs 80

Shipping Costs Arts Blog Social Media 80