Retail TouchPoints

JANUARY 19, 2022

Brands do this under the guise of helping provide a better customer experience, but it only takes one breach for that to completely wipe out consumer trust — it exposes the extent to which brands collect, track and keep consumer data on file. Identify a Clear Value Exchange. 3 Tips When Navigating the new Data Privacy Landscape.

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Customer Experience Customer Retail Consumer 283

iVend

JANUARY 17, 2023

In retail, 2023 is set to still be a time of challenge and flux as the world recovers from the disruption of the pandemic. But we’re also seeing exciting technology trends * in the retail industry. See how we’re implementing digital technology in retail stores. Retail technology solutions are the answer.

Technology 95

Technology Retail Omnichannel Customer Experience 95

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 216

Customer Experience Fulfillment Omnichannel Events 216

Forrester eCommerce

MARCH 1, 2023

I looked at the Budget 2023 that India’s Finance Minister presented on Feb 1st 2023. Budget 2023 does aspire to create an empowered, inclusive, technology-driven, and knowledge-based economy […] I find that he was not far off the mark.

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Financial Services Presentation Technology Banking 195

Retail TouchPoints

FEBRUARY 17, 2023

Success in the new retail landscape in 2023 requires many of the characteristics of a winning sports team. The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. Winning teams begin with an end in mind. and it is working.

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Retail TouchPoints

MARCH 8, 2023

billion in the region in 2023. The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. sales growth in 2023, and Bodega Aurrera discount stores will continue to be a focus.

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Payment Services Supplies Electronics Omnichannel 213

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out.

Apparel 236

Apparel Technology Payment Services Games 236

Forrester eCommerce

AUGUST 16, 2023

Our first-time evaluation of this dynamic market, The Forrester Wave™: Conversation Intelligence For Customer Service, Q3 2023, is now live! Forrester defines conversation intelligence for customer service (CICS) as: Software solutions that analyze speech and text conversations between […]

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Customer Marketing Customer Experience Omnichannel 369

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. And we push the limits using high-performing feature engineering technology that can successfully manage Big Data data marts, provide visibility for business intelligence users and guide marketing campaigns.

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POS Customer Experience Customer Technology 219

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. The NRF Big Show , held in NYC Jan.

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Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. This article reveals effective strategies to safeguard brands’ customers, reputation and revenue moving forward. Invisible protection for optimal customer experience.

Payment Services 281

Payment Services Merchant Services Retail Gifts 281

Forrester eCommerce

JULY 12, 2023

In a tough economy, where privacy legislation and technology changes make qualitative consumer data increasingly difficult to access, B2C marketers are struggling to adapt their data strategies for deeper customer understanding and develop AI capabilities to personalize experiences.

B2C 332

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Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). Many companies have long been using AI and machine-learning technologies to enhance their business practices.

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Retail Customer Experience Technology Operations 294

365 Retail

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Management 104

Management Arts Fulfillment Technology 104

Retail TouchPoints

MAY 8, 2024

Today, it is hard to imagine any sector where AI has yet to be deployed in some capacity, including, increasingly, retail, which has turned to AI for everything from streamlining the supply chain to personalizing shopping experiences. In August 2023, a federal court affirmed the U.S. In late 2023, the U.S.

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Payment Services Retail Outdoor Technology 258

Retail TouchPoints

JANUARY 19, 2024

trillion record , we also just saw record-breaking spend online on Black Friday and Cyber Monday 2023. consumers are increasingly looking for deals and overall experience when shopping. Embracing AI, enhancing data access and integrating technology across operations are pivotal.

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Payment Services Merchant Services Retail Customer Experience 325

Retail TouchPoints

DECEMBER 23, 2022

Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility. The merchandising function needs a major upgrade in 2023. These first-generation technologies are being outpaced with third-generation technologies built around AI.

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eCommerce Shipping Costs Retail Recommendation 201

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As Uninspiring. There’s no surprise and delight moment when you go to buy something online.”

Technology 213

Technology eCommerce Outdoor Consumer 213

MagentoBrain

FEBRUARY 21, 2023

The following will describe the seven major marketing trends in 2023 for readers, as well as six tool applications that marketers cannot ignore! This blog will take you to discuss the latest digital and online marketing trends in 2023, and how marketers can prepare and respond to these market trends.

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Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

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Customer Retention Jewelry Outdoor Fulfillment 219

ESW

DECEMBER 4, 2023

ESW acquired Scalefast in June 2022, and the combined organization offers brands and retailers a complete portfolio of technology and services that cost-effectively support any stage of a company’s development. Furthermore, Shopware relies on a global network of 1,600 sales, technology and solution partners, securing a stable ecosystem.

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Merchant Services Payment Services Technology Shipping Costs 88

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. returns reached a staggering $743 billion in 2023, representing over 14.5% Here are a few ways innovative technologies can help in the quest to reduce retail returns.

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Fulfillment Technology Apparel Clothing 225

ESW

DECEMBER 21, 2023

As we close out 2023 and prepare for 2024, we look back at our most popular global ecommerce posts of the last year. 2023 was a year of the unexpected. From consumer behaviour to beauty trends, here are our most-read global ecommerce posts of 2023. Brands have more access to more customers around the world.

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eCommerce Apparel Consumer Customer Experience 78

Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. Both announcements highlighted the transformative potential of gen AI, with Amazon planning to lean heavily into the technology in the coming year.

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Mobile Recommendation Technology Customer Experience 222

Retail TouchPoints

JUNE 28, 2023

Under Armour has named long-time Marriott executive Jim Dausch as its new Chief Customer Officer (CCO), effective July 24, 2023. The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier.

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Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

MARCH 18, 2024

The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations.

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POS Payment Services Customer Experience Operations 196

Retail TouchPoints

MARCH 15, 2024

Ulta Beauty , which posted strong financial results for 2023, will move into Mexico next year as part of a joint venture with global brands operator Axo. billion in net sales for FY 2023, which ended Feb. The retailer’s $11.2 3, 2024, was 9.8% higher than the previous year, fueled by a comparable sales rise of 5.7%. million members.

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Operations Technology Customer Retail 199

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. The Amazon Web Services (AWS) technology also has been deployed by other brands, including select Panera Bread locations. including 200 Whole Foods supermarkets, and have clocked more than 3 million uses to date.

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Payment Services Food and Beverages Customer Experience Technology 202

lateshipment

JANUARY 17, 2023

Moving onto 2023, we need to draft our plans early to reach our goals for the year. The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Fabric

MARCH 28, 2023

Furthermore, losing control of the customer experience can attract bad actor sellers and expose businesses to financial, legal, and operational risks. Their marketplace has attracted bad actor sellers and their carefully-planned expansion into the long tail has eroded the customer experience and negatively impacted the brand.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. One of the most powerful recent commerce technologies is headless commerce. To ensure your brand reaches its peak potential in 2023, be aware of these nine crucial headless commerce trends: 1.

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Payment Services Payments Social Media Mobile 147

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

Sporting Goods 260

Sporting Goods Technology Omnichannel Operations 260

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

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Technology POS Retail Gifts 105

Ecommerce Platforms

MARCH 9, 2023

Sendinblue also has various capabilities to make marketing to your customers as straightforward as possible. The Sendinblue technology includes simple landing page templates, sign-up forms, and Facebook ad automation, for multiple convenient ways of collecting essential leads. Templates can be limited for customization.

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Omnichannel Multi-channel Technology Live Chat 104

Retail TouchPoints

FEBRUARY 9, 2024

The supermarket retailer first partnered with Instacart for deliveries in 2018; more recently, Hy-Vee began working with Uber Eats for delivery from its 260 stores in August 2023. Technology partner Upshop facilitated the FaaS integration into Hy-Vee’s systems.

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Fulfillment Order Fulfillment eCommerce Platforms Technology 236

Forrester eCommerce

JUNE 14, 2023

Our data at Forrester backs this up: Industry solutions grow at a compounded annual growth rate of 13.9%, a rate faster than horizontal customer experience tech. Industry CRM is a clear choice in economic downturns for companies that are looking to get sustainable value from their tech investments.

Financial Services 195

Financial Services Customer Experience Customer Banking 195

Retail TouchPoints

DECEMBER 6, 2023

At-home gym brand Tonal is launching a trade-in deal targeting Lululemon customers stuck with Mirror technology that’s no longer being supported by the retailer. Lululemon announced it would discontinue sales of its Studio Mirror product when it teamed up with Peloton in September 2023. Beginning Dec.

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Technology Consumer Customer Retail 279