Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators.

Operations 333

Operations Omnichannel Customer Experience Consumer 333

Retail TouchPoints

MAY 3, 2024

The Save Mart Companies is building on its partnership with Instacart by implementing several in-store solutions in nearly all 200 Save Mart, FoodMaxx and Lucky locations. FoodStorm , Instacart’s order management system, is designed to help streamline food service, perimeter offerings and catering operations.

Retail 287

Retail Omnichannel Mobile Operations 287

Retail TouchPoints

OCTOBER 9, 2023

In 2024, it won’t be your dad’s supply chain. The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation. Omnichannel doesn’t mean “starts online” and retailers automatically embrace it. More fluid.

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

Retail TouchPoints

JUNE 10, 2024

Manager of Digital Strategy & Innovation, General Mills Jennifer Lambert, SVP of Strategy & Planning, Hy-Vee, Inc.

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Retail Operations eCommerce Management 297

Retail TouchPoints

MAY 29, 2024

The event is taking place as the retail arm of the company is undergoing a leadership transition, with a new executive structure and two C-suite appointments following the departure of CEO Ron Coughlin in March. James Roth has been appointed Chief Stores Officer, leading operations across all Pet Care Centers in the U.S. ”

Merchant Services 260

Merchant Services Events Retail Supplies 260

Retail TouchPoints

MARCH 6, 2024

In only its second full year as a public company, Warby Parker generated net revenue of $71.7 In February 2024, the retailer also expanded its relationship with MetLife subsidiary Versant Health , a leading administrator of managed vision care. million in 2023, 12% higher than the $669.8 million generated in 2022.

Omnichannel 278

Omnichannel Retail Management Customer 278

Retail TouchPoints

MAY 10, 2023

Tempur Sealy International will acquire Mattress Firm Group in a $4 billion cash and stock transaction, creating a company with a global footprint of approximately 3,000 stores, 30 ecommerce platforms, 71 manufacturing facilities and four R&D facilities, serving customers in more than 100 countries. billion in cash and $1.3

Omnichannel 276

Omnichannel eCommerce Platforms Operations eCommerce 276

Retail TouchPoints

DECEMBER 13, 2023

the parent company of Tommy Hilfiger and Calvin Klein , has made two key executive appointments designed to bring the business into a new era of omnichannel growth and transformation. PVH Corp. , She will report directly to Stefan Larsson, CEO of PVH, when she takes the post on Jan. She will take the helm from Julie Fuller on Feb.

Omnichannel 260

Omnichannel Consumer Retail Marketing 260

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. He holds the chartered financial analyst (CFA) designation.

Multi-channel 263

Multi-channel Payment Services Consumer Automotive 263

Retail TouchPoints

APRIL 9, 2024

The streetcar, which is embellished with cherry blossoms and Shein branding, will be in operation until May 10, 2024, serving as what the company described as “a moving billboard” designed to “capture the city’s attention.”

Fashion 262

Fashion Travel Gifts Operations 262

Retail TouchPoints

FEBRUARY 7, 2024

Ahold Delhaize USA will make the DoorDash on-demand grocery delivery marketplace available across its five supermarket banners: Food Lion, Hannaford, Giant Food, The Giant Company and Stop & Shop. As leading omnichannel grocery retailers in their markets, Ahold Delhaize’s U.S.

Omnichannel 263

Omnichannel Customer Marketing Retail 263

Retail TouchPoints

MARCH 21, 2023

As it approaches its 50th anniversary in 2024, Foot Locker has outlined a new transformation strategy “designed to set us up for success for the next 50 years,” said the company’s President and CEO Mary Dillon at an investor presentation on March 20, 2023. The company posted a slight dip in sales in Q4 2022, which ended Jan.

Operations 275

Operations Omnichannel Presentation eCommerce 275

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

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Omnichannel Payment Services Retail Webinar 234

Retail TouchPoints

MAY 3, 2023

“I am delighted to welcome the Richer Poorer team into our expanding portfolio and recognize their success in growing Richer Poorer from startup into a Gen Z-relevant, sustainable brand, which is a great addition to our ‘free to be you’ company culture,” said Andrew Clarke, CEO of Francesca’s Acquisition LLC, the retailer’s parent company.

Apparel 271

Apparel Omnichannel Operations Channel 271

Pivotree Blog

JANUARY 31, 2024

With 40,000 attendees, 6,200 brands, and more than 1,000 other exhibitors, NRF 2024 – Retail’s Big Show took the industry by storm, and the dust has all but settled. Omnichannel retail was a key theme, with discussions on how retailers can bridge the gap between online and offline channels to enhance customer satisfaction and drive sales.

Omnichannel 52

Omnichannel Events Supplies Channel 52

Retail TouchPoints

JUNE 28, 2023

GNC will start by using Zipline’s Platform 1 long-range delivery system, which features a fleet of small, fixed-wing, fully autonomous aircraft that operate quietly and release packages with parachutes to a customer’s yard. Plus, by fulfilling orders with products that are already nearby, we can get purchases to consumers faster.”

Fulfillment 299

Fulfillment Supplies Omnichannel Shipping 299

Pivotree Blog

MAY 2, 2024

Join Pivotree at AutoCare Connect Week and B2B Online 2024 in Chicago to learn AI-assisted ways to transform data into revenue, productivity gains, and competitive advantage TORONTO, May 2, 2024 – Pivotree Inc. said Derek Corrick, General Manager at Pivotree.

Presentation 52

Presentation B2B Automotive Events 52

Retail TouchPoints

JANUARY 9, 2024

in 2024, lower than India, China, Germany and Brazil. Diversifying advertising budgets with omnichannel media, like digital audio, will help advertisers reach unique and performative audiences at scale, with mere clicks of a button. ad spending to increase 5.1% The silver lining?

Retail 290

Retail Omnichannel Channel Mobile 290

Retail TouchPoints

MAY 16, 2024

The Fast Retailing brand (also parent company of Uniqlo and Theory ) is launching its U.S. And with a fiscal 2024 motto of “Go Global,” the company appears to have big aspirations. “For about a year and a half since opening our first pop-up store in the U.S., with a NYC pop-up in 2022.

Fashion 262

Fashion Accessories Apparel Consumer 262

Retail TouchPoints

JANUARY 8, 2024

Why Retailers must Prioritize Loss Prevention in 2024 There’s no doubt that loss prevention will be a major priority for retailers of all sectors in 2024. As a result, retailers must ensure their 2024 loss prevention plans incorporate an omnichannel approach that considers all avenues for loss.

Recommendation 254

Recommendation Omnichannel Shipping Costs eCommerce 254

Retail TouchPoints

FEBRUARY 1, 2022

The Greensboro store is an existing location previously operated by The Vitamin Shoppe and now converted to a franchise unit. The store will be run by a group of entrepreneurs who own and operate multiple businesses in the region, including hotels, restaurants, real estate property management and retail.

Omnichannel 255

Omnichannel Operations Management Retail 255

Retail TouchPoints

NOVEMBER 7, 2023

WHP’s global strategy for Express includes a full omnichannel launch beginning in 2024, with the opening of flagship stores and ecommerce channels featuring men’s and women’s apparel plus categories including footwear, intimates and accessories. The company also plans for shop-in-shop experiences in Mexico and Indonesia.

Toys 263

Toys Retail Accessories Apparel 263

Retail TouchPoints

NOVEMBER 3, 2023

The new “Triple Shot” plan builds on the original reinvention strategy introduced by former CEO Howard Schultz at the company’s Investor Day in September 2022. After he passed the reins in April the company continued to see strong momentum, with global comparable stores sales up 8% year-over-year in fiscal 2023 , which ended Oct.

Technology 276

Technology Omnichannel Operations Marketing 276

Retail TouchPoints

NOVEMBER 17, 2023

Hyundai is a very innovative company that shares Amazon’s passion to make customers’ lives better and easier every day,” said Andy Jassy, CEO of Amazon in a statement. The automaker’s multiyear agreement to use AWS as its preferred cloud provider will allow it to migrate current on-premises applications to the cloud.

Customer Experience 253

Customer Experience Supplies Payment Services Mobile 253

Retail TouchPoints

MAY 11, 2023

Allbirds announced plans to further streamline operations by reducing the size of its workforce. The downsizing is expected to deliver approximately $7 million in annualized selling, general, and administrative expense (SG&A) savings compared to 2022 costs, with the full year impact being felt in 2024.

Omnichannel 283

Omnichannel Channel Operations Improvements 283

Retail TouchPoints

MAY 30, 2023

Genesco expects to close more than 100 Journeys stores in fiscal 2024, more than its prior expectation of closing 60 stores, after the shoe retailer posted extremely poor results for Q1 2024, which ended April 29, 2023. The company is looking to pivot Journeys to an off-mall strategy, with 13 locations out of a planned 25 already open.

Omnichannel 214

Omnichannel Improvements Consumer Other 214

Retail TouchPoints

NOVEMBER 6, 2023

store in September — the first step in a much larger global vision that extends into 2024. The core of this approach is “aligning our brand with the values and expectations of today’s consumers, while expanding our reach and optimizing our operations.” 2023 was a critical year in Princess Polly ’s growth story.

Fashion 260

Fashion Omnichannel Operations Consumer 260

Pivotree Blog

JANUARY 11, 2024

Experts in digital commerce, supply chain and data management demonstrate their award-winning technologies, paving the way for retail success in 2024 TORONTO–(BUSINESS WIRE)– Pivotree Inc. According to Retail Systems Research 51% of retailers are looking for real time views and insights into their operation.

Fulfillment 52

Fulfillment B2B Supplies B2C 52

Retail TouchPoints

AUGUST 3, 2023

AEO) Chief Operations Officer Michael Rempell has announced he will step down from his role, effective early in the company’s fiscal 2024 in May. 6, 2023. The company also said that it anticipates operating income to exceed previous guidance of $25 million to $35 million due to a pickup in demand that began in June.

Operations 230

Operations Supplies Improvements Channel 230

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Companies with loyal customers understand their customers’ needs and deliver personalized experiences. Tip 6: Allow customers to shop where they are.

Shipping Costs 255

Shipping Costs Improvements Live Chat Retail 255

Retail TouchPoints

JANUARY 26, 2023

At the time of her June 2022 departure, Wainwright said it was “time for the next generation of leadership to guide the company through its next chapter.” President and COO Rati Sahi Levesque and CFO Robert Julian led the company as Co-Interim CEOs during the search and will now return to their previous roles full time. “We

Omnichannel 197

Omnichannel Operations eCommerce Improvements 197

Retail TouchPoints

JUNE 13, 2024

In fact, HOKA parent company Deckers revealed in its Q4 and results for fiscal 2024, which ended March 31, 2024, that the brand’s net sales for the quarter increased 34% year over year, while its full fiscal year net sales increased 27.9% over 2023 , reaching $1.8 locations and recently opened its first store in Paris.

Demo 113

Demo Sporting Goods Workshop Technology 113

Retail TouchPoints

DECEMBER 15, 2023

More practices will open through 2024, and all locations will be powered by Chewy’s custom-built open platform, which has helped the brand create a robust, customer-focused experience across all channels. The company has spent the last few years bolstering an end-to-end experience that spans shopping, healthcare and services.

Fulfillment 273

Fulfillment Customer Channel Operations 273

Retail TouchPoints

FEBRUARY 8, 2024

We have a strong team with a track record of operational excellence and an unwavering commitment to the execution of our goals.” In this role, Langowski oversaw its evolution as a healthcare company, leading the foundational work in its acquisition of Aetna. Current EVP and President of U.S.

Operations 262

Operations Retail Management Marketing 262

Retail TouchPoints

DECEMBER 1, 2023

The news comes about one month after the company unveiled its “Project Reinvent” transformation , which was designed to alleviate pressure from an activist investor. “As Poor Q2 Results Spurred Investor Involvement For Q2 2024 , which ended Sept. The company reported revenue of $3.03

Shipping Costs 147

Shipping Costs Shipping Consumer Operations 147

Retail TouchPoints

JANUARY 11, 2024

As the use cases for this technology have become more clear, in 2024 we’ll see generative AI step into the arena as retailers move from experimentation to production, unlocking both efficiency and revenue opportunities — securely and at scale. Put simply, generative AI offers unprecedented ease of use to help solve everyday problems.

Retail 270

Retail eCommerce Technology Social Media 270

Retail TouchPoints

JANUARY 8, 2024

. “The Caper Carts provide an opportunity for us to provide meal inspiration, introduce new products or simply remind the shopper to stock up on pantry staples, while continuing to deliver a personalized, relevant experience based on past shopping behaviors,” said Jen Reiner, VP of Omnichannel Marketing at Del Monte Foods in a statement.

Retail 162

Retail Shopping Carts Omnichannel Recommendation 162