Retail TouchPoints

MAY 10, 2024

The sites are equipped with designated collection boxes for customers to drop off used Crocs, in any condition, to receive a one-time 10% discount on Crocs products. Customers also can receive a no-cost mail-back kit for used shoes by visiting the Old Crocs, New Life page on the Crocs site.

Sporting Goods 229

Sporting Goods Events Customer Retail 229

Retail TouchPoints

JANUARY 9, 2024

The chainwide rollout is expected to be completed in Q1 2024. The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality.

Omnichannel 213

Omnichannel Fulfillment Social Media Operations 213

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Over the last several years, we have been investing to deliver a faster, more convenient, differentiated experience for our pros.

Fulfillment 226

Fulfillment Supplies Management Customer 226

Retail TouchPoints

JANUARY 19, 2024

The stores are slated to open beginning in the second half of 2024. Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training.

Operations 232

Operations Consumer Electronics Telecommunications Electronics 232

Retail TouchPoints

NOVEMBER 17, 2023

No, they won’t arrive on your doorstep in a giant box cushioned by packing peanuts, but Amazon customers in the U.S. Hyundai is a very innovative company that shares Amazon’s passion to make customers’ lives better and easier every day,” said Andy Jassy, CEO of Amazon in a statement.

Customer Experience 209

Customer Experience Supplies Payment Services Mobile 209

Retail TouchPoints

DECEMBER 15, 2023

More practices will open through 2024, and all locations will be powered by Chewy’s custom-built open platform, which has helped the brand create a robust, customer-focused experience across all channels. Strategically, venturing into medtail isn’t a stretch for the Chewy business.

Fulfillment 235

Fulfillment Customer Channel Operations 235

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

FEBRUARY 22, 2024

owner of online retail brands Bed Bath & Beyond (BB&B) and Overstock , will bring back a standalone Overstock.com site in approximately five weeks rather than the September 2024 target date announced earlier. Revenue Falls but Active Customers Increase Beyond had a challenging 2023, generating $1.6 Beyond, Inc.

Shopify 271

Shopify Improvements Online Retail Customer 271

Retail TouchPoints

FEBRUARY 27, 2024

billion in 2024. However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. The format also supports more fulfillment-driven experiences. billion in revenue by 2028.

Food and Beverages 233

Food and Beverages Fulfillment Omnichannel Specialty Retailers 233

Pivotree Blog

JANUARY 11, 2024

Experts in digital commerce, supply chain and data management demonstrate their award-winning technologies, paving the way for retail success in 2024 TORONTO–(BUSINESS WIRE)– Pivotree Inc. Pivotree SKU Build has been created to deliver fully enriched and curated SKUs.

Fulfillment 52

Fulfillment B2B Supplies B2C 52

Retail TouchPoints

JULY 5, 2022

billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. We have worked to protect and enhance the customer experience despite a sharp increase in costs, particularly over the past three quarters,” said Olsavsky. “We’ve year-over-year.

eCommerce 274

eCommerce Fulfillment Operations Customer Experience 274

Retail TouchPoints

MARCH 27, 2024

They perform exceedingly well and customers love them, which is why expanding our retail footprint is such a huge growth initiative for us as a brand.” The apparel retailer currently operates 84 stores across the country. Untuckit stores continue to be the backbone of our company,” said Founder Chris Riccobono in an interview with Yahoo!Lifestyle.

Apparel 220

Apparel Gifts Payment Services Recommendation 220

Retail TouchPoints

MAY 6, 2024

Kohl’s has become the latest retailer to enable same-day delivery via Instacart , allowing customers to have accessories, home goods, skincare and beauty items delivered in as fast as one hour from all 1,172 Kohl’s stores. Additionally, Babies ‘R’ Us shop-in-shops will be launched in 200 Kohl’s stores in 2024.

Department Stores 147

Department Stores Accessories Customer Retail 147

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. In 2024, global retail ecommerce sales are expected to reach $6.3 has to offer.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

FEBRUARY 2, 2024

Tapping into Gen AI to Improve Online Shopping Trained on Amazon’s product catalog as well as information from across the web, Rufus can answer customer questions on a variety of shopping needs and products, provide comparisons and make recommendations, all within a conversational context. customers in the Amazon mobile app.

Mobile 231

Mobile Recommendation Technology Customer Experience 231

Retail TouchPoints

MARCH 20, 2024

As part of a trial program, customers can trade in their used Dr. Martens boots, shoes and bags at Abbot Kinney stores in Los Angeles and Portland, Ore., Martens is already designed for durability, but the brand will now be able to do even more for the environment with the launch of its ReWair resale program in the U.S.

Technology 222

Technology Customer Marketing Retail 222

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023.

Retail 233

Retail Clothing Events Games 233

Retail TouchPoints

APRIL 5, 2024

Customers using the Uber Eats app will be alerted that “autonomous vehicles may deliver your order,” and they will be given the opportunity to opt out at checkout if they prefer to have a human driver. Worth Metroplex in January 2024 , and Uber Eats competitor DoorDash debuted drone deliveries in Christiansburg, Va.

Marketing 224

Marketing Mobile Blog Customer 224

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. And he believes we’ll see a similar focus in 2024. Levi Strauss & Co. Michelle Gass, President of Levi Strauss & Co.,

ACH 233

ACH Multi-channel Technology Customer Retention 233

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Supplies 223

Supplies Beauty and Health Payment Services Fulfillment 223

Retail TouchPoints

FEBRUARY 7, 2024

The service already is live for most customers of these banners; Food Lion will pilot with DoorDash in February and expects to launch in its markets in March. “As brands are focused on providing fast and convenient grocery delivery for customers,” said JJ Fleeman, CEO of Ahold Delhaize USA in a statement. “As

Omnichannel 234

Omnichannel Customer Marketing Retail 234

Retail TouchPoints

MARCH 5, 2024

The Target Circle 360 program’s annual $99 fee will be only $49 (for the first year) for customers who sign up from April 7, when the program kicks off, through May 18, 2024. CVS Pharmacy rebranded the paid portion of its loyalty program as ExtraCare Plus in January 2024, revealing that the paid program had 6.5

Shipping Costs 178

Shipping Costs Payment Services Shipping Operations 178

Omnisend

DECEMBER 14, 2023

This is different from omnichannel selling, which deals with a specific type of multichannel selling strategy that provides a seamless customer experience across channels. Physical stores If you’re selling physical products, then having a physical store can help you attract local customers. Let’s take a look at some of them.

Multichannel 78

Multichannel Social Media Payment Services Shipping Costs 78

Retail TouchPoints

MAY 3, 2024

By introducing Caper Carts and FoodStorm, we’re allowing customers to access what they love most about shopping online and bringing those elements into our stores. The solution will be rolled out in all Save Mart and Lucky stores, allowing customers to order items via Caper Carts and receive notifications when their orders are ready.

Retail 228

Retail Omnichannel Mobile Operations 228

Retail TouchPoints

MARCH 25, 2024

As Lowe’s continues its omnichannel journey, expanding same-day delivery options helps us meet our customers where they are,” said Neelima Sharma, SVP, Digital Commerce and Technology at Lowe’s in a statement. Lowe’s launched a new loyalty program for DIYers, MyLowe’s Rewards , in January 2024.

Omnichannel 186

Omnichannel Technology Improvements Customer 186

365 Retail

NOVEMBER 28, 2023

This initiative provides a new, convenient option for customers to collect their online orders. The full implementation is expected to be completed by Autumn 2024, signifying IKEA’s ongoing effort to enhance customer accessibility. For more information, customers can visit IKEA’s delivery services page.

Mobile 62

Mobile Customer Fulfillment Events 62

Retail TouchPoints

FEBRUARY 27, 2024

In November 2023 Best Buy added DoorDash as an on-demand delivery partner, and in January 2024 DoorDash partnered with five recreation and wellness retailers including The Vitamin Shoppe, JD Sports and Finish Line.

Supplies 234

Supplies Retail Customer Experience Fulfillment 234

Retail TouchPoints

NOVEMBER 14, 2023

Circuit City also will support the partnerships with its customer service, private label products and white-glove consumer electronics experience. The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024.

Electronics 234

Electronics Consumer Electronics eCommerce Consumer 234

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. It’s ultimately about capturing your customer and giving them something that they want, when they want it.”

Operations 309

Operations Omnichannel Customer Experience Consumer 309

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Beauty and Health 130

Beauty and Health Shipping Costs Payment Services Toys 130

Retail TouchPoints

MARCH 18, 2024

DoorDash has been broadening its client base well beyond food and grocery in recent months: DoorDash partnered with Spirit Halloween in October 2023 ; In November 2023 Best Buy added DoorDash as an on-demand delivery partner; In January 2024 DoorDash partnered with five recreation and wellness retailers, including The Vitamin Shoppe, JD Sports (..)

Supplies 198

Supplies Events Consumer Retail 198

Retalon

MAY 17, 2024

Supply chain demand forecasting is the process of predicting future customer demand for products within a supply chain. Effective forecasting in supply chain management is crucial due to its extensive impact on a company’s operational efficiency, cost management, and customer satisfaction. What is supply chain demand forecasting?

Supplies 41

Supplies Shipping Costs Management Operations 41

Retail TouchPoints

FEBRUARY 6, 2024

7, 2024, New York-based vintage clothing designer and accessories seller James Veloria will curate select pieces for the secondhand section. We’ve been testing new store concepts in NYC, such as our recent H&M Williamsburg store experience, with the aim of building the best, elevated shopping experience for our customers.”

Fashion 214

Fashion Accessories Arts Clothing 214

Retail TouchPoints

APRIL 4, 2024

Uber Eats customers will be able to add their Healthy Awards information to all orders so that they can earn cash back rewards from Vitamin Shoppe. Through May 31, 2024, consumers can use the code VITAMIN50 to receive 50% off orders of $60 or more, saving a maximum of $40.

Consumer 170

Consumer Information Customer Retail 170

Fabric Blog

APRIL 17, 2024

fabric’s Order Fulfillment Logic automates distributed order management for omnichannel retailers Our next-generation real-time order fulfillment logic is now generally available in fabric OMS. It helps minimize fulfillment lead times and maximize customer satisfaction with minimal effort.

Order Fulfillment 52

Order Fulfillment Payment Services Shipping Costs eCommerce 52

Retail TouchPoints

AUGUST 7, 2023

Via the DoorDash Marketplace, customers can access Staples’ wide range of school supplies. To kick off the 2023/2024 school year, U.S. Nearly 1,000 Staples U.S. locations are participating, and deliveries are made in under one hour on average. consumers can get $20 off orders of $40 or more using the code STAPLES20 through Aug.

Supplies 212

Supplies Consumer Customer Retail 212

Retail TouchPoints

JUNE 14, 2023

In fact, experts predict that online food delivery alone will become a $32 billion industry by 2024. Senate Bill 23-143 would allow businesses to pay the retail delivery fee themselves instead of charging customers. 1, 2024, with a price tag of 40 cents per sale. If adopted, the retail delivery fee would go into effect Jan.

Small Business Retail 267

Small Business Retail Retail Shipping Costs Clothing 267