Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

Retail 255

Retail Shipping Costs Improvements Customer Experience 255

Forrester eCommerce

JUNE 3, 2024

Brands are expanding their loyalty budgets: 65% of B2C marketing decision-makers in Forrester’s 2024 Marketing Survey said they were planning to increase their investment in relationship/loyalty marketing in 2024. Marketers must coordinate their loyalty […]

B2C 228

B2C Consumer Marketing Customer 228

Forrester eCommerce

JANUARY 31, 2024

Existing SAP ECC customer or recent on-prem SAP S/4HANA customer? Take advantage of the new RISE migration discounts in 2024.

Customer 228

Customer Customer Loyalty Information Technology 228

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 258

Consumer Shipping Costs Customer Retention Information 258

Retail TouchPoints

FEBRUARY 16, 2024

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

Customer Experience 248

Customer Experience Payment Services Improvements Customer 248

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. Such shopping experiences are key to customer engagement, retention, and loyalty in today’s retail landscape. The retail industry is no exception to this trend.

Retail 64

Retail Gifts Shipping Costs Customer Loyalty 64

Retail TouchPoints

MAY 8, 2024

trillion in 2024 and continue to grow steadily through 2027, according to eMarketer research. Build the journey or flow you want your customers to follow; tidy up your spaces because cluttered store racks or cluttered websites have the same effect — customers leave; and ensure support and service really cater to customer needs.

Merchant Services 233

Merchant Services eCommerce Channel Mobile 233

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. In 2024, global retail ecommerce sales are expected to reach $6.3 has to offer.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Omnisend

JANUARY 10, 2024

Focus on adding more people to the email list because once a subscriber, always a customer, right? While building a solid email list is essential, acquiring new subscribers and converting them doesn’t automatically make them long-term customers. You send them when customers abandon their carts before completing the purchase.

Marketing 88

Marketing Customer Retention Social Media Customer Loyalty 88

Smile.io

APRIL 30, 2024

Customer engagement is a crucial aspect of any successful marketing strategy. It helps build long-lasting customer relationships and boosts brand loyalty.    But how do you boost customer engagement ? You then use this data to create custom email campaigns with relevant content and offers.

Customer 71

Customer Shopping Carts Shipping Costs Subscription 71

Retail TouchPoints

MARCH 20, 2024

For the retail sector specifically, it combines shopping, marketing and customer service to allow consumers to make purchases, ask questions, set up returns, give feedback, and much more — all from the comfort of their favorite online platforms, like WhatsApp and Instagram. what they purchased last time), and pattern recognition (i.e.

Small Business Retail 234

Small Business Retail Recommendation Consumer Customer Data 234

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 211

Shipping Costs Improvements Live Chat Retail 211

Omnisend

DECEMBER 11, 2023

Shopify dropshipping apps are designed to streamline operations and improve customer satisfaction. They allow for quick addition and customization of products, saving valuable time. Customer experience enhancement: The best apps for Shopify dropshipping enhance customer experience. Rating: 4.7/5 month Pro: $59.99/month

Shopify 88

Shopify Payment Services Shipping Costs Merchant Services 88

Retalon

FEBRUARY 14, 2024

This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance. This approach helps businesses optimize their operations and create better experiences for customers.

Retail 41

Retail Operations Management Improvements 41

SheerID

APRIL 23, 2024

Gen Z reports exclusive offers are the leading approach to try a new brand and build customer loyalty. 71% Plan to Tighten Budgets and Be Selective on Purchases.

Customer Loyalty 78

Customer Loyalty Customer Marketing 78

Retail TouchPoints

JANUARY 25, 2024

Retailers face the challenge of not only attracting customers but also ensuring their online journey is seamless and secure. Passwords are a culprit in this regard, leaving 70% of customers feeling frustrated. Leading ecommerce vendors have taken varied approaches to implementation to improve adoption among their core customers.

Payment Services 242

Payment Services Cryptography Payments Improvements 242

Fabric

NOVEMBER 17, 2023

Setting a new standard for delivering seamless customer experiences Today’s retailers face a constant balancing act: providing innovative solutions to enhance the customer journey, but also streamlining back-end operations. Retailers, we’ve got you covered! We believe in being “commerce-ready” anywhere, at all times.

Merchant Services 147

Merchant Services eCommerce eCommerce Platforms Customer Loyalty 147

365 Retail

MAY 16, 2024

Superdrug has announced an investment into its bricks-and-mortar retail footprint, with plans to open 25 new stores in 2024, as it celebrates its 60th year on the British high street. The retailer is enhancing the physical shopping experience for customers with larger and improved store formats in prime retail destinations.

Beauty and Health 64

Beauty and Health Retail Customer Loyalty Omnichannel 64

Bamboo Rose

JANUARY 18, 2024

Bamboo Rose Blog | NRF 2024 – 8 Key Takeaways & Themes Shaping the Future of Retail Despite the freezing temperatures in New York City during NRF 2024 – Retail’s Big Show , the event was a hotbed of activity and excitement. Attendees braved the cold weather to gather at the Jacob K.

Retail 26

Retail Supplies eCommerce Events 26

RetailMinded

JANUARY 10, 2024

As you look into 2024, consider how becoming more profitable can also be achieved with more efficiency , more business clarity and even more time on your hands. Resource #1: Faire If diversifying your storefront – whether it’s digital or brick and mortar – from marketplace competition is among your 2024 goals, then look to Faire to help.

Small Business Retail 86

Small Business Retail Shipping Costs Retail Multi-channel 86

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. in 2022, hinting at the burgeoning reliance on these sophisticated tools.

Retail 41

Retail Operations Information Customer Loyalty 41

ESW

MARCH 20, 2024

Selling DTC perfume and fragrance is an effective way to delight current brand fans and also attract new customers by offering an accessible entry point to high-end or luxury brands. billion in 2024. Creating Confused Customers The online shopping experience generally mirrors the in-store experience.

Payment Services 78

Payment Services Payments Customer Loyalty Shipping 78

Smile.io

JUNE 5, 2024

Loyalty programs are a retention strategy that helps bring customers back to your business while building brand loyalty through rewards, referrals, and VIP programs. The sole purpose of a loyalty program is to turn one-time customers into repeat customers and build a loyal following.

Shopify 53

Shopify Customer Loyalty Merchant Services Customer Retention 53

Retail TouchPoints

MARCH 11, 2024

“Brand fans” are definitely loyal customers, but not all loyal customers are brand fans — and for many marketing and brand teams, driving relevance and impact means activating and leveraging those brand fans and superfans. It’s like a customer service transaction, right?

Social Media 236

Social Media Consumer Reference Definition 236

SheerID

JANUARY 10, 2024

Retailers looking to adapt to evolving customer needs should consider incorporating MACH technologies into their strategy.

Customer Experience 88

Customer Experience Customer Retail Technology 88

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program.   If not, it may be time to migrate your loyalty program.  Migrating a rewards program can present all kinds of challenges.

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace.

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

Smile.io

MARCH 20, 2024

Customers no longer simply appreciate being rewarded for their business—they expect it. In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

365 Retail

OCTOBER 6, 2023

32% are planning to spend £100 – £200 on food and beverage and people are planning to spend up to £100 on decorations (60%), travel or hosting (35%), and entertainment (44%) Our research also highlighted that people would spend on average £50 – £100 more if they were able to use checkout finance products (like BNPL) and pay off in 2024.

Food and Beverages 116

Food and Beverages Payments Travel Presentation 116

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. D’Arcy shared detailed insights on True Religion’s strategy, which kickstarted with its Spring 2024 Go There campaign starring Grammy-nominated recording artist Saweetie.

Fashion 224

Fashion Travel Multi-channel Games 224

Retail TouchPoints

JULY 21, 2022

In fact, by the end of 2024, 75% of the world’s population will have personal data protected under modern privacy regulations , according to Gartner. The benefits go far beyond building trusted and profitable customer relationships. Ongoing political tensions and the recent overturning of Roe v.

Marketing 268

Marketing Consumer Information Customer Retention 268

ESW

DECEMBER 1, 2023

Authenticity also mitigates what could otherwise drive customers away. In an era where consumers are more skeptical and conscious of corporate practices, being authentic establishes a genuine connection and fosters trust between brands and their customers. Customers appreciate transparency and honesty.

Merchant Services 78

Merchant Services Customer Loyalty Consumer Social Media 78

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. In contrast, corporate customers have different needs and processes.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

SheerID

APRIL 3, 2024

Learn how verified, exclusive offers can help Telco companies maintain and grow programs for consumers on government assistance and qualify for BEAD grants.

Customer 68

Customer Consumer Customer Loyalty Blog 68

GetElastic

DECEMBER 1, 2021

Prior to the emergence of the COVID-19 pandemic, we saw a shift in customer buying habits, as more and more shoppers were in search for convenience and preferred to complete their purchases online. This leaves brands incapable of keeping up with customer demands, which leads to high churn. Customizing precise subscription packages.

Subscription 148

Subscription Payment Services Payments eCommerce 148

GetElastic

DECEMBER 9, 2020

Those that leverage an array of digital touchpoints like social networks, expand their revenue sources, and incorporate contactless and cashless payment options for customers will stay competitive, continue to grow, and sustain market share. Is your business set up to take advantage of these trends? Diversified Revenue Sources.

Payment Services 113

Payment Services Payments B2B B2C 113