Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). But many of these tasks may just represent the low-hanging AI fruit.

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Retail Customer Experience Technology Operations 312

Groove

MARCH 7, 2024

In 2024, email marketing is far from dead. Using Klaviyo email marketing, you can sync your customers' external data from a CRM or eCommerce platform directly into your contact database. With this information, you can market to the customer when you offer new styles of running shoes.

Marketing 370

Marketing eCommerce Platforms Shopify Shopping Carts 370

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

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Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

MAY 22, 2024

MKM Building Supplies is one of the leading home improvement purveyors for both commercial and DIY customers throughout the United Kingdom, known for its personal touch and localized offerings. But when it came to serving customers online, the company was decidedly behind the times. The results were almost instantaneous.

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Retail TouchPoints

SEPTEMBER 15, 2023

As part of its overall digital transformation, Family Dollar will debut a mobile app in October that will allow users to manage coupons and more easily locate products with improved search functionality. Family Dollar worked with digital consultancy Publicis Sapient to lead the mobile introduction. “We

Mobile 264

Mobile eCommerce Improvements Management 264

Groove

APRIL 18, 2024

Allows for Improved Decision-Making: Because you have access to real-time insights, you can make better decisions for your business, thus maximizing profitability. Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. Set up a payment provider.

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Retail TouchPoints

APRIL 10, 2024

Those forces from the days of the pandemic look to continue well into 2024 as stubborn inflation and higher interest rates continue to burden brands and retailers, which are faced with the unenviable task of balancing increasing costs with what consumers can bear. in February 2024 , an increase from 3.1% in January.

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Retail TouchPoints

DECEMBER 13, 2023

I think we all hope that coming into the next few years we’ll see more brands willing to inspire their customers and understand the inherent value in that. If you want store associates out in front of customers more, you need mobile devices, you need a wealth of information available in the store associate’s hand. customer experience).

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Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

JUNE 3, 2024

Now, the discount retailer has removed self-checkout from approximately 12,000 stores since the beginning of 2024, including 3,000 in May alone, citing shrink as the primary reason for the change. Dollar General also is focusing on reducing turnover among managers, in part with improvements to supply chain and merchandising functions.

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Retail TouchPoints

JANUARY 2, 2024

of ecommerce sales in 2024. The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. Retail companies should look to the opportunities of real-time customer data when considering their digital product strategy.

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Improvements Retail Mobile Customer Experience 282

FastSpring

FEBRUARY 8, 2024

Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions! Keeping up with updates ensures you benefit from these improvements. Visit our Support page.

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Merchant Services Payment Services Customer Document 78

Retail TouchPoints

SEPTEMBER 11, 2023

While company leadership argued that the adjusted forecast was necessitated by changes that would further its long-standing goal to reach profitability by 2024 , shareholders were largely unimpressed by the news, with stock prices declining as much as 30% following the earnings release on Sept.

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Customer Experience Customer Marketing Improvements 277

FastSpring

MAY 14, 2024

Refunds: Amount refunded to customers. Is a Customer Affected? Your feedback helps us improve our support and ensure even better service in the future. This information is vital for assessing your website’s effectiveness and identifying areas for improvement. Fees: Transaction-related fees. Got Error Messages?

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Retail TouchPoints

JUNE 3, 2024

By leveraging Algolia’s cutting-edge AI technology, we aim to provide our customers with a seamless and personalized shopping experience, whether they engage with us online, in one of our 3,400+ stores or through other channels.” In April 2024 JD Sports beefed up its U.S. presence with the purchase of sports retailer Hibbett for $1.1

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Forrester eCommerce

JANUARY 17, 2024

Investment in martech has become a priority in recent years as companies seek to engage with their customers more effectively and improve marketing performance. It encompasses tools and solutions to execute, automate, and optimize marketing efforts. In our first Global Martech Software Forecast, 2023 To […]

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Retail TouchPoints

FEBRUARY 22, 2024

owner of online retail brands Bed Bath & Beyond (BB&B) and Overstock , will bring back a standalone Overstock.com site in approximately five weeks rather than the September 2024 target date announced earlier. Revenue Falls but Active Customers Increase Beyond had a challenging 2023, generating $1.6 Beyond, Inc.

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Shopify Improvements Online Retail Customer 305

ChannelSale

MARCH 13, 2024

You have come to the right place to look back on the e-commerce sector in 2023 and what trends to arrive in 2024 to increase its sales rapidly. So, check out what fueled the e-commerce sector in 2023 and what are the trends that are going to do more in 2024. What’s to arrive in 2024 for the rising e-commerce sector?

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eCommerce Payment Services Social Media Comparison Shopping 103

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

APRIL 19, 2024

Messi also has become a member of Lowe’s Home Team , joining NFL and NBA athletes who have helped the home improvement retailer enhance communities around the country since 2020. Lowe’s also will team up with CONMEBOL Copa América 2024 USA , the soccer tournament returning to the U.S.

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Retail TouchPoints

MAY 22, 2024

With iAdvize Copilot , iAdvize’s generative AI-powered chatbot, more than 100 online retailers and direct-to-consumer (DTC) brands are empowering customers to discover, choose and buy more — resulting in a 10X increase in conversions.

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eCommerce Payments Payment Services Article 289

Retail TouchPoints

MARCH 1, 2024

Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. While the retailer will be focused on improving existing store experiences at scale moving forward, Best Buy is planning to “open a few additional outlet centers and new formats to continue to test two important concepts,” said Barry. Revenue of $14.6

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POS Omnichannel Mobile Improvements 278

Retail TouchPoints

FEBRUARY 16, 2024

The assortment spans apparel and accessories , essentials , beauty , electronics and home goods , all of which Target promises will feature among the lowest prices customers will find anywhere in its stores.

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Algopix

OCTOBER 27, 2023

As we approach 2024, it’s essential for both established and aspiring eCommerce sellers to stay ahead of the curve by anticipating and preparing for the upcoming trends that will shape the industry. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

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eCommerce Payment Services Cryptocurrencies Shipping Costs 119

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

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Payment Services Retail Supplies Omnichannel 98

Algopix

APRIL 14, 2024

As we step into 2024, it’s time to shine a spotlight on the 20 most influential eCommerce marketing leaders who are shaping the industry’s future. The 20 Most Influential eCommerce Marketing Leaders of 2024 1. Her focus on community-centric marketing has built a strong, loyal customer base. LinkedIn 3. LinkedIn 6.

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eCommerce Marketing eCommerce Marketing Toys 114

Retail TouchPoints

MAY 24, 2024

Spanning 150,000 square feet, the two -story store aims to be a one-stop-shopping destination for all things home, including furniture, home décor, housewares, appliances and home improvement products. Customers can explore 19 departments with the assistance of in-store experts and curated collections.

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Retail TouchPoints

FEBRUARY 13, 2024

billion to improve Albertsons’ brick-and-mortar stores. In January 2024 the companies delayed the merger timeline to August 2024. “We When we do this, more customers shop with us and buy more groceries, which allows us to reinvest in even lower prices, a better shopping experience and higher wages.

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Improvements Customer Customer Experience Consumer 279

ChannelSale

MAY 27, 2024

Here are a few tips that can help them prepare for the 2024 holiday season shopping. 2024 Holiday Shopping Season Prep Already Also referred to as “The October Kickoff,” this approach is gaining much traction among excited shoppers. Improve the Amazon A+ content to convey your product and brand narrative.

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Shipping Costs Online Retail Supplies Shipping 52

365 Retail

MAY 22, 2024

Marks & Spencer (M&S) has released its financial results for the 52 weeks ending 30 March 2024, demonstrating a notable recovery and growth across its business segments. Statutory profit before tax stood at £489 million, a marked improvement from the previous year. M&S revenue for the year reached £11.9 billion, a 9.9%

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Payment Services Clothing Payments Supplies 65

ChannelSale

MAY 30, 2024

Apart from this, customers can buy items from thousands of small businesses as well. Amazon Prime is known for offering the best of entertainment, savings and shopping for its 150+ million global customers and its 300 million active user accounts. At the event, customers can shop across unique products or items at amazing prices.

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Retail TouchPoints

MARCH 25, 2024

This new Lowe’s partnership, covering the retailer’s 1,200 stores across the country, is Shipt’s first foray into the home improvement space. “As Lowe’s launched a new loyalty program for DIYers, MyLowe’s Rewards , in January 2024.

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Retail TouchPoints

MARCH 7, 2024

million in cash for the Zulily website and domain names, trademarks, tradenames, customer database, social media accounts and software, and said in a statement that it expects the Zulily site to be “fully functional” by the end of Q2 2024. Beyond paid $4.5 and rebranded the current Overstock.com website to BedBathandBeyond.com.

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Home Furnishings Order Fulfillment Jewelry Social Media 264

365 Retail

APRIL 26, 2024

Artificial intelligence (A)-driven in-store workforce scheduling solution, Orquest , has been announced as the winner of the 2024 Innovation Awards by the Retail Technology Show. It enhances retail operational efficiency, fosters frontline team well-being and delivers an optimised customer experience.

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Technology Retail Events Operations 65

FastSpring

APRIL 23, 2024

With our JavaScript Store Builder Library (SBL) , you can completely customize, brand, and streamline your checkout flow , building trust with buyers and eliminating friction. The SBL includes tracking and testing tools to help monitor and improve your conversion rate, too.

Payment Services 112

Payment Services Merchant Services Payments Subscription 112

Retail TouchPoints

FEBRUARY 6, 2024

Which is to say that while the AI boosters have done excellent work persuading the marketers, they have their work cut out for them with the people who actually matter, i.e. customers. It would seem that AI currently has little value in helping a brand land new customers or upsell existing customers higher-value items.

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