Retail TouchPoints

MARCH 1, 2024

Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. While the retailer will be focused on improving existing store experiences at scale moving forward, Best Buy is planning to “open a few additional outlet centers and new formats to continue to test two important concepts,” said Barry.

POS 268

POS Omnichannel Mobile Improvements 268

Retail TouchPoints

FEBRUARY 5, 2024

Consumers can use ChatGPT to describe their specific home design needs and receive customized recommendations, for example, “Show me a cozy living room layout for a small apartment with the use of sustainable materials.” only, but Ikea plans to expand to more markets where ChatGPT is available during 2024.

Omnichannel 274

Omnichannel Recommendation Improvements Marketing 274

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

MARCH 25, 2024

This new Lowe’s partnership, covering the retailer’s 1,200 stores across the country, is Shipt’s first foray into the home improvement space. “As Lowe’s launched a new loyalty program for DIYers, MyLowe’s Rewards , in January 2024.

Omnichannel 197

Omnichannel Technology Improvements Customer 197

365 Retail

MARCH 12, 2024

EuroCIS 2024, held from 27 to 29 February in Düsseldorf, Germany, reaffirmed its status as a pivotal event for retail technology innovation, drawing 475 exhibitors from 41 countries and over 13,500 trade visitors from 95 countries. The emphasis was on creating efficient, competitive retail environments through innovative technology​​.

Technology 64

Technology Payment Services Retail Events 64

Retail TouchPoints

MAY 30, 2023

Genesco expects to close more than 100 Journeys stores in fiscal 2024, more than its prior expectation of closing 60 stores, after the shoe retailer posted extremely poor results for Q1 2024, which ended April 29, 2023. in Q1 2024, compared to 48.3% Genesco’s gross margin was 47.3% in Q1 2023. of Genesco’s $483.3

Omnichannel 185

Omnichannel Improvements Consumer Other 185

Retail TouchPoints

MARCH 8, 2023

The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. Another 12% will be put toward supply chain improvements designed to boost both capacity and the customer experience.

Payment Services 227

Payment Services Supplies Electronics Omnichannel 227

Retail TouchPoints

DECEMBER 18, 2023

American Freight plans to pilot the new format in additional stores in Q1 2024 before rolling it out nationwide starting in Q3.

Technology 264

Technology Improvements Customer Retail 264

Retail TouchPoints

NOVEMBER 10, 2023

Despite these varied results , Tapestry’s gross profit and gross margin also both improved year over year, reaching $1.10 These increases were driven by lower freight expenses and operational improvements. million new customers in the U.S., million new customers in the U.S., billion and 72.5% respectively.

Operations 244

Operations Omnichannel Fashion Improvements 244

Retail TouchPoints

JANUARY 22, 2024

has promoted Amy Sullivan to CEO, effective February 4, 2024. Home decor and furniture retailer Kirkland’s, Inc. , She has been with the company for more than a decade, most recently acting as President and COO. “We have a fantastic team in place and great momentum coming off the 2023 holiday season. .”

Improvements 245

Improvements Customer Marketing Retail 245

Retail TouchPoints

JANUARY 11, 2024

As the use cases for this technology have become more clear, in 2024 we’ll see generative AI step into the arena as retailers move from experimentation to production, unlocking both efficiency and revenue opportunities — securely and at scale. Support and scale customer service. Streamline product catalog management.

Retail 244

Retail eCommerce Technology Social Media 244

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

NOVEMBER 6, 2023

store in September — the first step in a much larger global vision that extends into 2024. On-Trend Styles: “Delivering on-trend fashion continues to be the cornerstone of our business and the focus of our strategy for the holiday season and through 2024,” Dres explained. 2023 was a critical year in Princess Polly ’s growth story.

Fashion 239

Fashion Omnichannel Operations Consumer 239

Retail TouchPoints

MARCH 13, 2023

We need to improve performance.” Allbirds attributed the difficult season to a number of missteps, including the decision to introduce products such as technical performance running shoes that were aimed at an audience other than its core customer base.

Omnichannel 200

Omnichannel Improvements Channel Retail 200

Retail TouchPoints

JANUARY 2, 2024

Mango reaffirmed its focus on physical retail in its 2024-2026 Strategy — a broad vision and roadmap for growth that includes a refined value proposition, digital expansion plans, executive leadership updates and more. through 2026. India, Italy and Spain are the other store “homes” planned for the coming years.

Fashion 231

Fashion Events eCommerce Channel 231

Retail TouchPoints

AUGUST 3, 2023

AEO) Chief Operations Officer Michael Rempell has announced he will step down from his role, effective early in the company’s fiscal 2024 in May. Photo credit: AEO, Inc. American Eagle Outfitters, Inc.

Operations 200

Operations Supplies Improvements Channel 200

Retail TouchPoints

JANUARY 9, 2024

15, 2024, when Christopher Metz, who most recently served as CEO of Vista Outdoor Inc., He also helped rebalance Vista Outdoor’s balance sheet and improve overall cash flow. In addition to plummeting DTC sales, Solo Brands was spending a substantial amount of money on brand awareness campaigns designed to drive customer acquisition.

Outdoor 277

Outdoor Sporting Goods Consumer Channel 277

Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers. On the distribution front, Walmart Canada will open a 300,000-square-foot.

Supplies 223

Supplies Beauty and Health Payment Services Fulfillment 223

Bamboo Rose

JANUARY 18, 2024

Bamboo Rose Blog | NRF 2024 – 8 Key Takeaways & Themes Shaping the Future of Retail Despite the freezing temperatures in New York City during NRF 2024 – Retail’s Big Show , the event was a hotbed of activity and excitement. Attendees braved the cold weather to gather at the Jacob K.

Retail 26

Retail Supplies eCommerce Events 26

Retail TouchPoints

OCTOBER 6, 2022

Even now, some analysts believe it’ll be mid-2024 before we see a degree of normalization in supply chains. Keeping customers content. This means that any shortages can easily be missed, right up until the customer attempts to buy the product. years, on average. The Way Ahead.

Management 277

Management Supplies Omnichannel Operations 277

Retail TouchPoints

APRIL 26, 2024

We are constantly collecting data from a myriad of sources, including product scores, consumer feedback on each and every product and Box , and through our ongoing customer interactions through our best-in-class customer service team, Bark Happy. RTP: And what about from a customer acquisition and retention perspective?

Toys 258

Toys Social Media Subscription Consumer 258

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Fabric Blog

APRIL 17, 2024

fabric’s Order Fulfillment Logic automates distributed order management for omnichannel retailers Our next-generation real-time order fulfillment logic is now generally available in fabric OMS. It helps minimize fulfillment lead times and maximize customer satisfaction with minimal effort. What does that mean for retailers?

Order Fulfillment 52

Order Fulfillment Payment Services Shipping Costs eCommerce 52

Retail TouchPoints

FEBRUARY 7, 2024

While PVH initially engaged the two solutions for separate purposes, Brown said “we quickly realized that there was this congruence, a kind of symbiotic relationship where we can use both to give us a 360-degree view of the customer and what was happening in our stores.” in a session at NRF. Example of a directional flow cart from RetailNext.

eCommerce 256

eCommerce Electronics X-cart Point of Sale 256

UpSellIt

JANUARY 15, 2020

Going Beyond “Mobile Usability” to Create a Unified Omnichannel Experience. However, as consumers adjust their shopping patterns, sites must go beyond technical functionality to make mobile ordering easy, convenient, and enjoyable for customers. When customers enter checkout, they can select the financing option from the list.

Shipping Costs 80

Shipping Costs Improvements eCommerce Payment Services 80

Pivotree Blog

MARCH 6, 2024

Implementation of Syndigo PIM has enriched TruckPro’s digital shift TORONTO, March 6, 2024 – Pivotree Inc. TruckPro needed a consultant with deep expertise in new technologies to transform their customer experience and expand their product offering. They get the products to customers the way they want them and when they want them.

Automotive 52

Automotive Beauty and Health Drop Ship Customer Experience 52

Retail TouchPoints

MAY 23, 2023

In a time when shopping is happening anytime, anywhere, we hear from businesses that they find it challenging to stand out and connect with new customers,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google at a press briefing. “ And yet 40% of product offers on Google today have just one image. “In

Merchant Services 289

Merchant Services Events Shopify Improvements 289

GetElastic

NOVEMBER 9, 2021

Let’s take a quick look at some of the survey’s key statistical findings: By 2025, 75% of B2B manufacturers will sell to their customers directly via digital commerce. By 2024, 15% of B2B organizations will use digital commerce platforms to support both their customers and sales reps in all sales activities.

B2C 146

B2C B2B Customer Retention Subscription 146

365 Retail

DECEMBER 20, 2023

With rapidly increasing use and adoption of artificial intelligence (AI) in their day-to-day lives, UK shoppers are increasingly expecting retailers to leverage AI to improve their buying journeys, the latest research from Intellias , the leading global retail technology partner, reveals.

Consumer 64

Consumer Customer Experience Download Omnichannel 64

Smile.io

APRIL 15, 2024

PetSmart Treats’ loyalty program changes (in 2024) PetSmart recently announced updates to its Treats rewards program that took effect on April 2, 2024. Whenever a brand reconfigures its loyalty program, there’s cause for worry amongst its most loyal customers.   What’s new? But not PetSmart. 

Social Media 73

Social Media POS Gifts Events 73

Fabric Blog

MAY 7, 2024

It’s the point in time, at the cart or cash register, when the customer makes a financial commitment to the company. Delivering on the customer’s trust doesn’t end with the order — it starts with the order. And, more and more, the order is the foundation for doing amazing things to meet and surpass customer expectations.

Shipping Costs 52

Shipping Costs Payment Services eCommerce Order Fulfillment 52

365 Retail

DECEMBER 12, 2023

In a highly competitive global retail landscape, autonomous stores are an emerging force that addresses changing consumer behaviours, reduces operational costs, improves profitability, and powers revenue growth strategies. The shops leverage AI technology developed in collaboration with US firm AiFi and utilize the Microsoft Azure platform.

Payment Services 59

Payment Services Travel Technology Payments 59

ROI Revolution

DECEMBER 8, 2022

Direct to consumer retail is the new path forward for many D2C brands looking to improve customer acquisition costs and avoid supply chain woes. The business model proved to be highly efficient and profitable because it bypassed middlemen to send products right to the customer. In 2024, D2C sales are expected to grow 15.9%

Shipping Costs 78

Shipping Costs eCommerce Retail Shipping 78

Omnisend

APRIL 27, 2021

However, with Generation Z becoming the dominant customer base, industries are modifying their practices. Brands such as Tastemaker Supply have applied vegan leather to classic shoe designs, helping customers maintain their style while helping the environment: Source. Omnichannel Fashion Ecommerce.

eCommerce 78

eCommerce Fashion Apparel Shopify 78

Retail TouchPoints

JULY 21, 2022

In fact, by the end of 2024, 75% of the world’s population will have personal data protected under modern privacy regulations , according to Gartner. Agencies in particular are trying to gain the data security prowess needed to improve their performance marketing strategies.

Marketing 277

Marketing Consumer Information Customer Retention 277

Retail TouchPoints

JULY 7, 2020

But others have successfully adapted to their customers’ evolving needs. Beyond just optimizing the e-Commerce experience, agile brands that have listened to (and anticipated) their customers’ needs for greater flexibility in how they shop and pay have permanently raised the bar. Traditionally, U.S. And the U.S.

Merchant Services 208

Merchant Services Payment Services Payments Small Business Retail 208

Retail TouchPoints

OCTOBER 18, 2022

As a result, the company has an updated list of sustainability goals and priorities, including committing to set a long-term net-zero target by 2024; reducing water use per jean by 50% by 2025; and sourcing 100% renewable energy for all owned and operated facilities by 2030.

Consumer 261

Consumer Operations Improvements Retail 261