article thumbnail

Best Buy CEO Promises Enhanced Personalization, Physical Store Upgrades in FY2025

Retail TouchPoints

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. These efforts and more will serve to increase membership engagement and continue to improve retention.”

POS 278
article thumbnail

How Retail is Leveraging Unified Digital Experiences

Retail TouchPoints

trillion by 2025. At the same time, this rapid ecommerce growth has seen its fair share of issues, such as website crashes, customer support issues, supply chain disruptions and dips in customer loyalty due to a lack of personalization. Increase engagement and customer satisfaction with real-time delivery notifications.

Retail 298
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Ecommerce with Flair: Digital Tools for a More Inspiring Online Experience

Retail TouchPoints

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. By 2025, mobile sales are expected to account for 44% of retail ecommerce in the U.S.,

eCommerce 301
article thumbnail

NRF Big Show to Spotlight Innovative Consumer Products and Workforce Solutions

Retail TouchPoints

Growth is likely to continue in 2023, fed by the ongoing deprecation of third-party cookies that has made first-party customer data a highly valuable asset for brands and retailers. Artificial intelligence offering real results: Retailers are “excited about the prospect of AI-generated, personalized communication,” wrote Reda.

Consumer 289
article thumbnail

“Hacking” The Social Commerce Experience With Edge Checkout

GetElastic

in 2022, with a projected growth of 20% (to more than $107 billion) by 2025. With the addition of new data privacy changes from Google and Apple , many marketers have been hesitant to depend on third-party customer acquisition channels, doubling down on building and nurturing their own customer databases.

article thumbnail

How the Growing FinTech Boom is Helping the Retail Industry

365 Retail

Today, the global FinTech industry is valued at over $310 billion, and this figure is expected to reach more than $600 billion by 2025. There’s now a clear link between the FinTech industry and retail, with payments being an important part of customer service. Improving Customer Experience. Providing Payment Data.

article thumbnail

New Look Chairman and former Sainsbury’s CEO, Mike Coupe, confirmed as keynote speaker at Retail Technology Show

365 Retail

An afternoon keynote panel discussion with Watch Shop CEO, Robin Phillips and JML’s CEO, Ken Daly, will also future gaze to what retailing will look like in 2025. . The evolution driving Ecommerce Growth & Omnichannel. An eye on Innovation & Technology. Shining a spotlight on Supply Chain & Delivery.