Retail TouchPoints

DECEMBER 6, 2021

Prior to COVID-19, many luxury brands had been resistant to the idea of ecommerce, believing it would undercut the high-end experience they offered in stores. McKinsey estimates that online luxury sales will more than triple to $91 billion by 2025, a boost that is being driven by digitally savvy millennial and Gen Z shoppers.

Customer Experience 279

Customer Experience Customer Shopify Accessories 279

Retail TouchPoints

NOVEMBER 17, 2023

Additionally, Hyundai has selected AWS as its cloud provider, paving the way for the inclusion of advanced voice-activated Alexa functionalities in next-generation Hyundai vehicles in 2025. The automaker’s multiyear agreement to use AWS as its preferred cloud provider will allow it to migrate current on-premises applications to the cloud.

Customer Experience 269

Customer Experience Supplies Payment Services Mobile 269

Forrester eCommerce

NOVEMBER 18, 2018

a round table of CX leaders from across Southeast Asia, senior executives with years of experience running large, successful teams and chipping away at the journey to turn our organizations into customer-obsessed enterprises. There we were.

Other 348

Other Customer Customer Experience Management 348

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Retail TouchPoints

DECEMBER 5, 2023

CVS CostVantage, which the company plans to launch in 2025, will define the drug cost and related reimbursement with contracted pharmacy benefit managers (PBMs) and payors, using a transparent formula built on the cost of the drug, a set markup and a fee reflecting the care and value of pharmacy services.

Consumer 264

Consumer Improvements Management Retail 264

Forrester eCommerce

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 536

Banking Other Retail Financial Services 536

Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025.

POS 278

POS Omnichannel Mobile Improvements 278

Retail TouchPoints

MAY 6, 2024

Kohl’s hosted Sephora shop-in-shops in more than 900 stores at the end of 2023 and plans to have them in all 1,170 stores by 2025. In March 2024 Kohl’s increased its home décor assortment by 40% and began positioning itself as a seasonal décor destination.

Department Stores 147

Department Stores Accessories Customer Retail 147

Retail TouchPoints

MARCH 18, 2024

In early 2023 , Joann was pursuing $200 million in annual cost reductions, part of a plan that was scheduled to come to fruition by early fiscal 2025. Under the TSA, financial obligations to employees, vendors, landlords and creditors will be paid and honored in the ordinary course of business.

Operations 263

Operations Improvements Information Other 263

Retail TouchPoints

SEPTEMBER 11, 2023

Yet as more retailers turn to immersive customer experiences to create a competitive advantage, there is one major problem many are unprepared for: unreliable internet. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Technology 264

Technology Point of Sale Customer Experience Customer Loyalty 264

Retail TouchPoints

MARCH 15, 2024

The retailer also expects to begin construction on approximately 15 House of Sport locations scheduled to open throughout 2025. Dick’s also will open eight new House of Sport locations in 2024, consisting of seven relocations/conversions and one new store at Boston’s Prudential Center.

Sporting Goods 290

Sporting Goods Omnichannel Retail Customer Experience 290

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. billion in 2025. Digital experience platforms (DXP).

Customer Experience 146

Customer Experience Customer Technology Games 146

Forrester eCommerce

FEBRUARY 18, 2020

labor force will be run by 18 to 35-year-olds by 2025, many studies (like this […]. And becoming more responsible for making purchase decisions while on the job. Whether you believe projections that most of the U.S.

B2B 445

B2B Customer Experience Marketing Customer 445

Retail TouchPoints

SEPTEMBER 20, 2023

The brand also is expanding its sustainability initiatives by using materials such as #tide ocean material , apple peel, wheat husk, waterless leather tanning processes, eco-ceramic and Leather Working Group -certified leathers to lower its carbon footprint, with a goal of having 50% of its collection made with eco-friendly components by 2025.

Shipping Labels 264

Shipping Labels Shipping Consumer Customer Experience 264

Retail TouchPoints

MAY 3, 2024

Grant money provided by the Ulta Beauty Charitable Foundation will bring the Jed Foundation’s evidence-based mental health and suicide prevention model to three to four local community-based youth-serving organizations through 2025.

Beauty and Health 256

Beauty and Health Improvements Retail Customer Experience 256

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Global ecommerce sales are projected to exceed $7 trillion by 2025. Automation helps ensure a seamless customer experience.

Subscription 246

Subscription B2B Mobile Customer Experience 246

Retail TouchPoints

MARCH 2, 2023

An additional 50 smaller-format Sephora shops will be open by the end of this year, with chainwide rollout set to be complete by 2025, said Kingsbury. Other areas of focus as the company continues its turnaround efforts include enhancing the customer experience , simplifying its value strategies and better managing inventory.

Gifts 260

Gifts Customer Experience Improvements Other 260

Retail TouchPoints

FEBRUARY 22, 2024

Lemonis added that Beyond’s goal is to achieve $2 billion of revenue in 2024 and a $3 billion revenue run rate by the end of 2025. We have accelerated customer acquisition during Q4, driving a vast improvement in our revenue performance,” said Dave Nielsen, CEO of Overstock in a statement.

Shopify 305

Shopify Improvements Online Retail Customer 305

Retail TouchPoints

APRIL 15, 2021

“Last year we saw ecommerce sales and influence propelled into 2025, and yet the online checkout experience is stuck in 2015,” said Raj Ramanand, CEO of Signifyd in a statement.

Merchant Services 192

Merchant Services eCommerce Financial Services Payment Services 192

Retail TouchPoints

MARCH 1, 2023

Those ambitions were laid out in 2020, when Nordstrom committed to delivering $500 million in retail sales from brands owned, operated or designed by Black and Latinx individuals by 2025.

Fashion 301

Fashion Operations Management Customer 301

Forrester eCommerce

JULY 16, 2020

These themes are already starting to play out now but will be far more prominent by 2025 and table stakes by […]. As part of our upcoming research report on the future of banking, Jacob Morgan and I have been interviewing financial services experts around the globe. Out of that research, four clear themes have emerged.

Banking 276

Banking Financial Services Customer Experience Customer 276

Retail TouchPoints

SEPTEMBER 5, 2023

billion meals by 2025. During its 2022 Holidays Without Hunger campaign, Food Lion helped its customers provide 5.4 13 to Oct. Through Food Lion Feeds, the retailer has helped provide more than 1 billion meals since 2014 and has committed to donating 1.5 million meals to those in need.

Banking 264

Banking Events Operations Other 264

Retail TouchPoints

APRIL 24, 2024

Deere told Retail TouchPoints that the ultimate vision is to open 15 permanent locations by the end of 2025. The company is using online data and ecommerce sales as an indicator for future physical store locations, since “that ripple effect is very real,” he said. Kizik also plans to expand its wholesale footprint.

Fashion 158

Fashion Technology Retail Customer 158

Retail TouchPoints

SEPTEMBER 14, 2022

trillion by 2025. At the same time, this rapid ecommerce growth has seen its fair share of issues, such as website crashes, customer support issues, supply chain disruptions and dips in customer loyalty due to a lack of personalization. Increase engagement and customer satisfaction with real-time delivery notifications.

Retail 298

Retail Social Media Presentation Customer Loyalty 298

Retail TouchPoints

MAY 9, 2023

The new offering will be a central element in parent company Neiman Marcus Group ’s commitment to extend the useful life of 1 million luxury items through circular services by 2025.

Jewelry 311

Jewelry Accessories Clothing Gifts 311

Retail TouchPoints

AUGUST 9, 2023

Downtown Miami In October 2009, Miami’s Downtown Development Authority (DDA) published its 2025 Downtown Master Plan, aiming to revitalize the downtown district by leveraging its iconic waterfront, elevate its Grand Boulevards and establish it as the business and cultural epicenter of the Americas.

Retail 246

Retail Arts Events Technology 246

Retail TouchPoints

APRIL 4, 2023

” The Home Depot Foundation has pledged to invest $500 million in veterans’ causes by 2025 and $50 million in training the next generation of skilled tradespeople through the Path to Pro program, which also serves as a recruitment network for Home Depot’s professional customers.

Improvements 298

Improvements Customer Customer Experience 298

Retail TouchPoints

MARCH 7, 2024

Aldi plans to begin the conversion process for approximately 50 stores during the second half of 2024, with the majority of these reopening as Aldi locations in 2025. Beginning in mid-Summer 2024, Aldi will kick off a phased approach to converting the SEG banners, Winn-Dixie and Harveys Supermarkets , to the Aldi name and format.

Customer 147

Customer Retail Marketing Customer Experience 147

Retail TouchPoints

APRIL 15, 2024

The other four games — Visual Acuity Island, Eye Tracking Island, Stereopsis Island and Lens Island — will be released periodically through March 2025, with each release opening up a new dedicated area of the experience.

Games 130

Games Accessories Fashion Recommendation 130

Retail TouchPoints

JULY 28, 2023

New store openings will gradually ramp up over the next few years, with plans for 80 in 2024 and then 90 a year in 2025 and beyond, until the target of 3,000 is met. “We We believe we have a robust, distinct business model in an attractive market,” said Hal Lawton, President and CEO of Tractor Supply in a statement. year-over-year to $4.18

Supplies 246

Supplies Document Improvements Customer Experience 246

Retail TouchPoints

DECEMBER 18, 2020

The company amended its asset-based credit facility to increase availability to $155 million due in 2025, led by Bank of America. The new capital structure will allow rue21 to accelerate strategic growth initiatives, including omnichannel enhancements to create more engaging customer experiences, according to a release from the retailer.

Specialty Retailers 172

Specialty Retailers Banking Omnichannel Operations 172

Retail TouchPoints

MARCH 18, 2024

Retailers have been eager to jump on the generative AI bandwagon: according to a new survey conducted by Salesforce and the Retail AI Council , retail executives estimate that 36% of their employees already are using generative AI today, with that figure projected to rise to 45% by 2025.

Retail 317

Retail SEO Operations Consumer Goods 317

Sailthru

SEPTEMBER 13, 2018

McKinsey projects that ecommerce will make up 19% of the luxury market by 2025 , up from 8% in 2016. To learn more about determining lifetime value, leveraging location and mobile, and other tactics, download Creating a Customer Experience Fit for a VIP: 6 Best Practices for Luxury Retailers here!

Customer Experience 68

Customer Experience Customer Retail Books 68

Retail TouchPoints

MAY 18, 2022

Nordstrom Local service hubs play an important role in delivering on our Closer to You strategy and our priority to win in our most important markets because they allow us to get physically closer to our customers,” said Jamie Nordstrom, Chief Stores Office at Nordstrom, Inc. in a statement.

Apparel 278

Apparel Clothing Gifts Customer 278

Retail TouchPoints

FEBRUARY 17, 2022

The new recommerce program ties in closely with Allbirds’ Flight Plan, a series of sustainability commitments that include reducing the brand’s per-product carbon footprint by half by the end of 2025 and cutting it to near zero by the end of 2030.

Fashion 277

Fashion Technology Other Customer 277

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. By 2025, mobile sales are expected to account for 44% of retail ecommerce in the U.S.,

eCommerce 302

eCommerce Omnichannel Comparison Shopping Recommendation 302

Retail TouchPoints

NOVEMBER 1, 2022

billion by 2025 through initiatives such as launching a digital-only tween brand and introducing a platform dedicated to women- and minority-owned or -led brands. Adore Me also has leveraged differentiated customer experiences such as the Home Try-On offering, which VS&Co plans to adopt to complement its brick-and-mortar offerings.

Fashion 162

Fashion Technology Definition Customer Experience 162