Forrester eCommerce

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 536

Banking Other Retail Financial Services 536

Retail TouchPoints

AUGUST 16, 2022

The initiative is part of the retailer’s plan to become circular and climate positive by 2030, which includes achieving zero-emissions home deliveries by 2025 and cutting relative emissions stemming from customer and co-worker travel in half by 2030. installed 350 EV chargers at locations across the U.S.

Travel 306

Travel Operations Customer Other 306

Retail TouchPoints

JANUARY 13, 2023

“Our partnership with Afresh helps us better manage our inventory of fresh fruits and vegetables in support of our goal to eliminate food waste going to landfill by 2030. In addition, it helps to ensure our customers have access to fresher products when shopping with us.”.

Operations 305

Operations Technology Management Improvements 305

Forrester eCommerce

FEBRUARY 4, 2020

SAP today announced that it will continue to support customers on Business Suite 7 until 2030. This won’t surprise many people, because the 2025 deadline was unrealistic given how slowly SAP’s customers are moving to S/4HANA. It was never likely that SAP would risk its €11.5

Customer 334

Customer 334

Retail TouchPoints

SEPTEMBER 17, 2021

British online fashion and beauty retailer ASOS has laid out a comprehensive plan to achieve a detailed set of Environmental, Social and Governance (ESG) goals by 2030, including becoming net zero across its full value chain. department chain Nordstrom to drive global growth of the brands.

Fashion 254

Fashion Supplies Online Retail Consumer 254

Retail TouchPoints

MARCH 1, 2023

Nordstrom has a long history of curating new and emerging brands to offer an ever-evolving and relevant product assortment for our customers,” said Brian Roberts, VP of Brand Programs at Nordstrom in a statement. “We The Folklore Connect platform, launched in 2022, has more than 100 brands, including Ashya , Nalebe and Vavvoune.

Fashion 301

Fashion Operations Management Customer 301

Retail TouchPoints

OCTOBER 6, 2023

The adaptive clothing market is growing, with Market Reports World forecasting a compound annual growth rate (CAGR) of 5.74% through 2030. Selma and Isaac are championing fashion that transcends barriers, and we know our customers will love to see their relationship and hear their story behind the collection.”

Fashion 279

Fashion Apparel Accessories Clothing 279

My Wife Quit Her Job

MAY 25, 2022

A profitable craft business requires low product costs, high profit margins, and most importantly, high customer demand. Jewelry The jewelry industry is expected to reach almost $519 billion by 2030. In this post, you’ll learn about the crafts that make the most money ranked by category and industry.

Jewelry 285

Jewelry Customer eCommerce 285

Retail TouchPoints

FEBRUARY 21, 2023

By enabling growth in EV charging, biofuels and RNG and later hydrogen, we can help our customers decarbonize their fleets. Additionally, BP announced plans to invest $1 billion in EV charging across the country by 2030. It’s a compelling combination.”

Mobile 277

Mobile Customer Retail Fulfillment 277

365 Retail

JUNE 8, 2023

Today’s consumers are increasingly purchasing online, and the number of people opting for vehicle leases has increased significantly. “Today’s customers have come to expect beautifully designed, personalized buying experiences, and this is particularly true in the automotive world,” said Luc Dammann, President, EMEA at Adobe.

Automotive 116

Automotive Customer Experience eCommerce Customer 116

365 Retail

APRIL 30, 2024

These changes come at a pivotal time for bp as it looks to grow its UK retail business, meeting customers’ evolving needs through the energy transition and transforming forecourt convenience. They are both fantastic leaders who bring deep customer insight and retail experience to their new roles.

Retail 108

Retail Mobile Management Events 108

Retail TouchPoints

MAY 24, 2023

Under the strategy, Five Below is planning to triple its store count to more than 3,500 locations by the end of fiscal 2030 while at least doubling sales and growing operating margin by 14% by the end of fiscal 2025.

Operations 316

Operations Retail Customer 316

Forrester eCommerce

JULY 30, 2020

By 2030, banking will be invisible, connected, insights-driven, and purposeful. Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade.

Banking 378

Banking Financial Services Customer Experience Mobile 378

Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. will serve beverages either in customers’ personal cups or in a reusable “Borrow A Cup,” which customers can take with them and return in smart return bins.

Payment Services 241

Payment Services Operations Mobile Customer 241

Retail TouchPoints

APRIL 18, 2023

The goal, according to Smartwool, is “to make a product and also build a system to keep it out of the landfill,” and “begin building systems and experiments that lead us toward our goal of 100% circularity by 2030.”

Customer Experience 275

Customer Experience Fulfillment Supplies Operations 275

Retail TouchPoints

JUNE 30, 2021

customers using the ThredUP Resale-as-a-Service (RaaS) solution. The program follows on the launch of Farfetch Donate in the UK with partner Thrift+ in October 2019, and it will allow Farfetch customers to extend the life of their clothes while earning shopping credit and raising money for charity.

Clothing 247

Clothing Accessories Apparel Shipping 247

Retail TouchPoints

MARCH 15, 2022

We know that the more we design for inclusion, to be welcoming and to strengthen our communities, the better our business will be and the better the Starbucks experience will be for our partners and customers,” said Katie Young, SVP of Global Growth and Development at Starbucks in a statement. “It and Canadian Starbucks locations.

Reference 263

Reference Technology Operations Customer 263

Retail TouchPoints

SEPTEMBER 9, 2022

Customers can now shop an assortment of vintage and pre-loved Vera Bradley products directly on the brand’s website. Powered by the Trove recommerce operating system, Onward allows On customers to shop and trade in their pre-owned footwear. Reducing environmental impact is one of our biggest priorities at On.

Apparel 284

Apparel Operations Customer eCommerce 284

Retail TouchPoints

FEBRUARY 17, 2022

Customers can bring in their preloved Allbirds shoes for $20 in store credit. The new recommerce program ties in closely with Allbirds’ Flight Plan, a series of sustainability commitments that include reducing the brand’s per-product carbon footprint by half by the end of 2025 and cutting it to near zero by the end of 2030.

Fashion 277

Fashion Technology Other Customer 277

Retail TouchPoints

MARCH 28, 2024

They can set times based on traffic data as well as the availability of customers. If delivery vehicles fall behind schedule, the platforms can update delivery windows and automatically notify customers. AI platforms also can be used to determine windows for delivery times.

Technology 303

Technology Presentation Travel Operations 303

Retail TouchPoints

JANUARY 10, 2024

With India projected to become the world’s third-largest economy by 2030, the country is of strategic importance to Starbucks, which hopes to expand its global store footprint to 55,000 locations over the next seven years.

Operations 262

Operations Consumer Marketing Customer 262

Retail TouchPoints

MAY 19, 2022

During the month of April, Macy’s encouraged customers to round up their purchases and donate their change — up to $.99 Through its Earth Month partnership with Trust for Public Land (TPL), Macy’s raised $1.5

Clothing 278

Clothing Shipping Improvements Customer 278

Retail TouchPoints

APRIL 25, 2023

To reach that goal, Selfridges has kicked off the “ W o rn Again ” campaign, with new events and experiences launching from now through August that invite customers “to explore Reselfridges at scale.” Among the new additions are the permanent inclusion of subscription and rent-to-buy programs.

Subscription 279

Subscription Fashion Department Stores Outdoor 279

Retail TouchPoints

SEPTEMBER 20, 2023

Additionally, Timex is working toward net-zero greenhouse gas emissions by 2050, beginning with a 50% cut by 2030.

Shipping Labels 264

Shipping Labels Shipping Consumer Customer Experience 264

Retail TouchPoints

MARCH 15, 2023

The initiatives include working with Wrap through its Textile 2030 agreement to establish an industrywide durability standard; commissioning independent research examining the relationship between price and consumer behavior on durability; and scaling up Primark’s free clothing repair workshops following a 12-month pilot.

Workshop 261

Workshop Clothing Fashion Channel 261

Retail TouchPoints

OCTOBER 4, 2022

Brodin told Reuters about the new EV delivery target as the company works toward commitments to become climate positive by 2030. “In In September 2022, IKEA joined Unilever, JSW Steel, Maersk and DPD during Climate Week NYC to share their commitment to EV100+, which is a transport leadership commitment to electrify fleets.

Operations 264

Operations Marketing Retail Customer 264

Retail TouchPoints

MAY 16, 2022

At IKEA, we’re passionate about helping our customers live a more sustainable life at home,” said Javier Quiñones, CEO and Chief Sustainability Officer at IKEA U.S. and enable our customers to make individual choices aimed at reducing their overall climate footprint. Both aspects of the program could be beneficial for IKEA.

Consumer 245

Consumer Customer Other Marketing 245

Forrester eCommerce

JUNE 11, 2019

Forrester’s data shows job losses will reach 29% by 2030, and the creation of equivalent jobs will total only 13%. Academics to consultants are prognosticating on the future of work, picking winners and losers, often to the detriment of employees. Job losses and gains dominate headlines. Humanity remains at the center.

Customer Experience 343

Customer Experience Customer 343

Retail TouchPoints

AUGUST 11, 2022

Both programs are part of the fashion label’s “ Waste Nothing and Welcome All ” initiative, which, among other targets, aims to make Tommy Hilfiger a fully circular brand by 2030. The program is run through ThredUP’s resale-as-a-service offering, an enterprise solution that allows brands to operate customized resale experiences.

Shipping Labels 263

Shipping Labels Fashion Shipping Operations 263

RetailWire

JANUARY 3, 2024

The coffee giant is working to reduce its waste output by half by the year 2030.

Customer 52

Customer 52

Forrester eCommerce

SEPTEMBER 5, 2019

From 2020 until 2030, Forrester estimates that global software spending by businesses will climb from $920 billion to north of $1.3 If software is “eating the world,” in the words of Marc Andreessen, the world also has a reciprocal appetite for software.

Customer 321

Customer 321

Forrester eCommerce

SEPTEMBER 13, 2021

By 2030, security leaders will have to grapple with a workplace in which three generations hold a significant proportion of the working population, but one in […]. As if 2020 didn’t bring enough challenges to security leaders, it’s about to get more challenging.

Customer 195

Customer 195

Retail TouchPoints

AUGUST 30, 2021

stores, is part of the retailer’s goal of becoming a circular business by 2030. We hope the Buy Back & Resell service inspires our customers to live a more sustainable life at home while giving their used furniture another life and a second home.”. The service, which IKEA plans to eventually make available permanently at all U.S.

Consumer 264

Consumer Management Customer Marketing 264

Retail TouchPoints

AUGUST 23, 2023

There’s no doubt the technology can bring tremendous benefits, such as allowing more customers to pay at the same time, thus reducing wait times without having to staff additional cashier stations. Moreover, customers seem very receptive to self-checkout, with 73% noting that it feels much faster than a traditional cashier.

Information 246

Information Payment Services Customer Management 246

Retail TouchPoints

MARCH 25, 2024

Starbucks has reorganized its global leadership structure as it moves forward with its “Triple Shot Reinvention with Two Pumps” growth strategy , which includes plans to expand its global footprint to 55,000 locations by 2030. As we look to the future, the opportunity we have is truly limitless,” said Narasimhan in a statement.

Merchant Services 263

Merchant Services Marketing Channel Management 263

365 Retail

NOVEMBER 3, 2023

This initiative places Majestic on track to achieve this goal by 2030, outpacing the UK Government’s own timeline for banning the sale of new diesel vehicles. We are committed to driving positive change for our customers, colleagues and the planet. million kilograms every year. “We

B2B 109

B2B Operations Fulfillment Events 109

Retail TouchPoints

APRIL 19, 2024

For example, 60% of customers say they would be willing to pay more for a product with sustainable packaging, so it is paramount that businesses stay with the times and account for these shifting consumer preferences. In fact, some even project that the negative impact of this industry will double by 2030.

Technology 264

Technology Supplies Apparel Shipping Costs 264