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Deloitte Shares Loyalty Trends and Best Practices for 2024

Retail TouchPoints

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 284
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Fickle Consumers? CVS Prescribes its CarePass Paid Loyalty Program

Retail TouchPoints

PRNewsFoto/CVS Pharmacy) But CVS wants to be known for much more than its novel-length receipts. In fact, the retailer has been phasing out paper receipts since 2016 when it gave ExtraCare members the option to choose digital versions instead. One big thing [is the decision] not to sell tobacco products in our stores.

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Three Types of Promotions Merchants Can Use To Attract Subscribers 

Retail TouchPoints

According to our recent survey , more than a quarter (26%) of respondents said that discounts motivated their decision to enroll in a subscription experience. It’s important to note that the type of enrollment incentive that is offered should fit into the context of your brand’s broader promotional strategy.

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Exclusive Q&A: Stores Should Become a ‘Digital Mosaic of Attraction’

Retail TouchPoints

Jarvis and Tim Mason, CEO of Eagle Eye and author of the book’s first edition , contend that there are many more opportunities to personalize and add value to the in-store shopper journey than retailers are currently using. Can you tell me more about what you mean by that, and what the implications are for retailers today?

Books 278
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Rewards Case Study: PetSmart Treats Rewards (+How to Recreate ther Program)

Smile.io

Whether you’re looking to pamper your pup or pick up a treat for your cat, they’re a popular go-to for one-stop shopping.  Part of this success can be attributed to its loyalty and rewards program— Treat Rewards.    The pet industry giant recently refreshed its program.

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The Best Rewards Apps for Shopify Store Owners

Ecommerce Platforms

The best rewards apps for Shopify are an excellent way to improve engagement among customers, and boost your chances of repeat purchases. With rewards apps, you provide your consumers with points or bonuses every time they make a purchase or complete a certain action. What Are The Best Shopify Rewards Apps?

Shopify 183
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5 Tips for Maintaining Subscription Momentum

Retail TouchPoints

While the brand reaps the rewards of recurring revenue, the consumer benefits from the ease, convenience and savings from maintaining a subscription. Tapping data to further personalize and optimize program strategies. Despite rumblings of consumer fatigue, Insider Intelligence research indicates that U.S. billion in 2024.