Digital Doughnut

OCTOBER 3, 2023

Businesses across multiple sectors are waking up to the transformative potential of blockchain, particularly in the realm of customer experience (CX). This article delves into how blockchain is revolutionising CX, underpinned by solid statistics and compelling numbers.

Customer Experience 52

Customer Experience Technology Cryptocurrencies Customer 52

Optimizely

APRIL 5, 2018

Buyers today have simply changed the way they purchase products, with more and more of the B2C market moving online (or to Amazon) each year. Many B2C brands are making the leap and shifting away from retail and toward direct-to-consumer (DTC). Here are the top reasons you should consider selling to potential customers directly.

B2C 170

B2C Consumer Shipping Costs Supplies 170

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

SEPTEMBER 26, 2023

Editor’s Note: This article has been updated since it was published earlier today.

Small Business Retail 254

Small Business Retail B2C Electronics Fulfillment 254

Forrester eCommerce

JANUARY 5, 2021

Ce matin, je découvre un article des Echos qui explique pourquoi l’ère des épidémies ne fait que commencer. La lecture de cet article m’inquiète mais paradoxalement ne me surprend pas. Il y a près d’un an déjà, je publiais un blog sur les tendances 2020. En l’espace de neuf mois, nous nous sommes habitués à […].

Article 509

Article Blog Customer Experience B2C 509

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality).

Technology 275

Technology Retail Customer Experience Presentation 275

Optimizely

MAY 24, 2018

For a B2C brand, selling through Amazon is both a blessing and curse. But at the same time, you have next to zero control over the buyer experience. Amazon has a million regulations for B2C brands, only allowing certain types of product features, descriptions, and pictures on your pages. Offer a great customer experience.

eCommerce 170

eCommerce Customer B2C Customer Experience 170

GetElastic

SEPTEMBER 1, 2021

B2B buyers expect personalization experiences and are even willing to pay more. Consumers are looking for convenience in their ecommerce experience - fast and free shipping. While the B2C market is changing at a fast pace to keep up with customer demand, the B2B market, is also shifting in needs and feature desires. “If

B2B 147

B2B eCommerce B2C Payment Services 147

Optimizely

SEPTEMBER 11, 2018

Do you know exactly what your customers like and don’t like? Have you ever actually asked your customers what they think of your B2C brand? While it’s vital to collect and analyze customer data across channels and devices, it isn’t enough to track email opens, social media likes, and website visits alone.

Customer 250

Customer B2C Social Media Improvements 250

Optimizely

DECEMBER 14, 2017

Are your customers truly engaged, or are they just coasting? Unless you’re keeping a close eye on customer interactions with your B2C brand, it’s impossible to know for sure. You must have quality customer data so you know which customers really are happy, and which customers are entering the at-risk zone.

Customer 210

Customer B2C Customer Loyalty Customer Data 210

Kissmetrics

AUGUST 25, 2020

They spend countless hours experimenting and learning everything there is to know so you don’t have to. In this article, I cover: What to look for in a PPC agency How to work with them for maximum results Steps to finding the right agency My top five recommendations. Stryde — Best for eCommerce and B2C businesses. Let’s dive in!

PPC 279

PPC Multi-channel Social Media B2C 279

Optimizely

MARCH 13, 2018

Since you want to spend as much time as possible learning the latest trends and new technologies in B2C business, you have to figure out what sessions will be most valuable for your B2C business. We want to make your life easy as B2C marketer and so we combed through every session for the absolute best. Monday: March 19, 2018.

B2C 150

B2C Omnichannel Shipping Costs eCommerce 150

Optimizely

NOVEMBER 22, 2018

Other than being a day when normally level-headed people start brawling over a pair of Nike sneakers , it’s also when B2C marketers go a little crazy with the discounts in a bid to boost sales in the run-up to the holiday season. It’s both a bad customer experience and a bad look for your brand. Cyber Monday ring a bell?

Customer Loyalty 246

Customer Loyalty Customer Shipping Costs eCommerce 246

Forrester eCommerce

APRIL 8, 2020

Cet autre article passionnant sur l’histoire des […]. Ce grand entretien de Pascal Picq, paléontologue, dans les Echos, est fascinant et remet en perspective la crise du coronavirus dans l’histoire de l’humanité et de son environnement.

Article 361

Article Customer Experience B2C Customer 361

Retail TouchPoints

JANUARY 31, 2023

Almost a quarter of a century ago, a groundbreaking article in Harvard Business Review heralded the dawn of the “fourth stage economy” — one in which the spotlight would be shone directly on consumers’ expectations of immersive brand experiences.

Technology 290

Technology B2C Consumer Social Media 290

BigCommerce

JUNE 21, 2018

They’re selling automotive parts, accessories, and service online for everything from sportbikes to trucks for both B2C and B2B buyers. Below we’ve highlighted 13 automotive brands that are focused on creating exceptional customer experiences by designing ecommerce sites that drive sales, revenue, and market share. CruiseMaster.

Automotive 367

Automotive eCommerce Accessories BigCommerce 367

Optimizely

AUGUST 9, 2018

For many B2C brands, the customer is the center of the world. But despite this, many brands make a lot of assumptions about what their customers want and need. More and more brands are taking their buyer’s needs into account — doing surveys, focusing on personalization, and mapping the customer journey with care.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Digital Doughnut

JULY 14, 2023

In this article, we will delve into the realm of smart packaging, exploring its potential to enhance customer experiences, streamline operations, and drive innovation in the industry.

Article 52

Article Customer Experience Operations Technology 52

Optimizely

OCTOBER 30, 2018

A version of this article originally appeared in 60 Second Marketer. Loyal customers are the lifeblood of your business. Rather than constantly looking for new business, it’s both easier and far more profitable to keep your loyal customers happy. At-risk customers look different for each B2C brand.

Customer 225

Customer Social Media B2C Channel 225

GetElastic

NOVEMBER 2, 2021

We often hear stories about that moment of realization well into the evaluation cycle, where a pricing surprise or lack of flexibility hinders your brand's ability to launch and operate an eCommerce setting that works for your customers. How can you control your customer experience? for a B2B offering vs. a B2C offering.

eCommerce 78

eCommerce Payment Services B2C B2B 78

GetElastic

SEPTEMBER 15, 2021

69% of B2B buyers are willing to pay more for a personalized experience. As the role of customer experience expands in B2B eCommerce, brands are investing heavily into personalization. This helps B2B organizations’ highlight how their buyer experience is superior in comparison to its key competitors.

B2B 146

B2B eCommerce Customer SEO 146

RTP blog

MAY 31, 2017

In today’s fast-moving, digitally motivated society, retailers really do need to speed up the decision-making process when it comes to innovative technologies that will improve the customer experience and exceed customer expectations. The Wall Street Journal article quotes J.P.

Retail 150

Retail Technology eCommerce Games 150

GetElastic

OCTOBER 21, 2022

Now a longtime senior contributor to Practical Ecommerce since 2008, Roggio is a global eCommerce authority and a practicing merchant, developer, and journalist with over 1,300 articles addressing a plethora of topics in eCommerce. Gary Vaynerchuk: Chairman of VaynerX , CEO of VaynerMedia , Angel Investor, Serial Entrepreneur.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Kissmetrics

NOVEMBER 30, 2020

All-in-one systems encompass different types of software, including: Customer relationship management (CRM): CRMs focus on sales and interacting with people to bring them in as customers and retain them long-term. In other words, you want them to leave positive reviews and become repeat customers.

Live Chat 239

Live Chat Customer B2B Social Media 239

Ecommerce Platforms

AUGUST 10, 2021

At the virtual Make it Big event, the leading speakers will discuss today's relevant topics such as social commerce, digital innovation, customer experience, artificial intelligence, and emerging global markets. What will Participants of 2021 Make it Big Virtual Conference Learn?

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Optimizely

MAY 15, 2018

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. Here are the sessions you absolutely have to attend at IRCE 2018. Tuesday: June 05. Personalization 2.0: Making the Move to Individualization. 4:15 PM – 4:45 PM.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. Learn how to make your touchpoints consistent, well-designed, and connected to provide a completely seamless experience.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

FastSpring

JANUARY 10, 2023

This article is meant to help by providing two important factors to consider when choosing a recurring billing tool. We become the liable party for every transaction of our customers. Bonus: Optimize the Customer Experience with Customer Portals. Case Study Examples.

Payment Services 117

Payment Services Payments Subscription Banking 117

GetElastic

MARCH 24, 2022

This article offers tips on how to make your dropship offer unique and profitable. #3 3 Con – You Have Less Control of the Customer Experience. In contrast to a B2C or D2C channel, you have little control over outcomes such as shipping and packaging; especially if you are drop shipping overseas.

Shipping Costs 78

Shipping Costs eCommerce Drop Ship Beauty and Health 78

Optimizely

DECEMBER 12, 2017

As a B2C marketer, what’s your biggest challenge in terms of reaching and engaging this audience effectively? As technology keeps evolving at such a rapid rate, we are constantly adapting how we engage our customers. How do you create a more personalized and custom experience for your buyers?

eCommerce 150

eCommerce Outdoor B2C Social Media 150

Optimizely

MARCH 29, 2018

You’ve designed a very pretty marketing email and are ready to send it out to a dynamic segment that signed up for a 10% off promotion from your B2C brand. Are you really a data-driven B2C marketer? Below we pose three important questions to help you understand whether your marketing strategy is making the most of your customer data.

B2C 247

B2C Marketing Multi-channel Customer Data 247

Omnisend

DECEMBER 14, 2023

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs. Ready to discover the best ecommerce apps for your online store?

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Kibo

OCTOBER 20, 2022

This article summarizes the interview, along with videos of each part. The CMS platform plays a significant role in your digital commerce channel and the online customer experience. To dive deeper into headless CMS and its benefits, Kibo’s Sr. What to look for in a commerce platform from a CMS perspective.

Channel 62

Channel Presentation Customer Experience Management 62

Inflow Insights

OCTOBER 14, 2021

When you produce content that’s personalized to your most important customer segments, your audience will be more likely to find and respond well to that content. Whether you provide products or services, featuring your own B2B customers in case studies is a no-brainer. Make sure your B2B eCommerce website is up to B2C standards.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

Optimizely

MARCH 22, 2018

It’s not something we talk about often, but it can be a huge sticking point for B2C brands and retailers alike. The biggest mistake most B2C marketers make. What do you think is the biggest missed tactic that a lot of B2C marketers don’t do? . Minimum advertised price. …and much more. Read the Interview.

B2C 150

B2C Shipping Costs Marketing eCommerce 150

BigCommerce

AUGUST 10, 2018

In this article, we’ll break down: Exactly what a WordPress ecommerce strategy is, and why you should use it. Outside of the B2B scope, the main purpose of this strategy is to build a brand with high customer lifetime value, i.e. a fantastic customer experience from awareness through retention. Download Your Guide.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365