Optimizely

SEPTEMBER 11, 2018

Do you know exactly what your customers like and don’t like? Have you ever actually asked your customers what they think of your B2C brand? While it’s vital to collect and analyze customer data across channels and devices, it isn’t enough to track email opens, social media likes, and website visits alone.

Customer 250

Customer B2C Social Media Improvements 250

Retail TouchPoints

JUNE 11, 2020

Even though connecting with customers digitally has become critical since consumers and B2B buyers shifted more purchasing online during the pandemic, customers frequently report disappointing experiences with retail web sites and marketplaces as well as with brands’ e-Commerce sites. UK and Germany.

eCommerce 152

eCommerce B2B Toys B2C 152

Retail TouchPoints

JUNE 23, 2020

This should be tailored to the specific needs of each individual you contact. Allison Roy is a Senior Digital Marketing Consultant at Capgemini’s Digital Customer Experience (DCX) Practice. Roy has provided strategic content marketing advice to B2C brands like Intermix, Havaianas, True Religion, Wilton, Radio Flyer and more.

Marketing 278

Marketing B2C Document Travel 278

Kissmetrics

AUGUST 25, 2020

Some excel at specific advertising types, while others specialize in creating excellent customer experiences across every platform. Choose one point of contact. To avoid confusion, choose one central point of contact for communications from your agency. Stryde — Best for eCommerce and B2C businesses.

PPC 279

PPC Multi-channel Social Media B2C 279

365 Retail

APRIL 4, 2024

Providing excellent customer service, whether you’re working within a B2B or B2C focussed industry remains paramount for successful business growth and retention. For more information contact its team of consultants here.

Multichannel 59

Multichannel Merchant Services Retail Supplies 59

Elsner

MAY 21, 2020

In today’s fast-paced market, the majority of the customers are turning to B2B Ecommerce stores to purchase their products directly. B2B customer experience has improved, but the consumers are waiting for stores to buck up and fulfill their expectations. Below are some strategies for B2B Ecommerce stores: 1. Paid Media.

B2B 78

B2B eCommerce Improvements B2C 78

Kissmetrics

APRIL 2, 2021

If you want to grow your business, you’ll need to develop a robust pipeline of new customers. If you can optimize every point of contact you have with your target audiences, you can increase the quality of the leads you’re bringing in through the funnel. Ask for contact information and other insights in exchange for it?

Information 260

Information Marketing B2B Customer 260

Omnisend

MAY 12, 2023

With features like teasers, Wheel of Fortune, and other types of engaging pop-ups and forms , you can easily capture the contact details of your site visitors. month for 500 contacts Growing Business $10/month for 1000 subscribers Standard $13.98/month month for 500 contacts Advanced $21/month for 1000 subscribers Premium $279.68/month

Live Chat 78

Live Chat Shopify Social Media Omnichannel 78

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Source: HelpDesk.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Pivotree Blog

JULY 5, 2023

“The market pressures facing retailers and distributors today are becoming more and more complex, and it’s vital that technology partners and commerce platforms find new ways to better serve our customers,” said Pivotree General Manager, Joseph Lee.

B2B 52

B2B Customer B2C Supplies 52

Pivotree Blog

JUNE 14, 2022

commercetools is the leading product portfolio of highly customized experiences for next-generation B2C and B2B commerce. Pivotree has been helping B2C and B2B enterprise customers to adapt to the fast-changing world of frictionless commerce. For more information, visit www.pivotree.com. About commercetools.

B2C 52

B2C Customer B2B Telecommunications 52

Pivotree Blog

JANUARY 11, 2024

In addition, a digital-savvy Gen Z consumer base has established itself as an influential gamechanger with expectations for flawless delivery and impeccable experience,” said Bill Di Nardo, CEO at Pivotree. Pivotree SKU Build has been created to deliver fully enriched and curated SKUs.

Fulfillment 52

Fulfillment B2B Supplies B2C 52

GetElastic

NOVEMBER 19, 2019

However, a loyalty program must be valuable to the customer to win loyalty. Differences Between B2B and B2C Loyalty Programs. B2C loyalty programs are suitable for engaging, retaining and rewarding consumers. Hence, they focus on customers’ emotions. Find Patterns from Customer Feedback and Data. Let’s find out.

B2B 104

B2B Payment Services B2C Payments 104

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications. Constant Contact G2 rating : 4.5/5

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

Inflow Insights

OCTOBER 14, 2021

Whether you provide products or services, featuring your own B2B customers in case studies is a no-brainer. While live chat is important for B2C eCommerce stores, it may be even more important for B2B buyers — because they tend to have very specific and varying questions about their orders. Prepare for low stock and custom orders.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

GetElastic

SEPTEMBER 2, 2021

Chat has become the leading contact source within the online environment, with 42% of customers using chat versus email (23%) or other social media forum (16%). When a buyer is online and presented with the option to buy using an eCommerce experience, the most critical factor is confidence that their decision will be a good one.

B2B 141

B2B Management eCommerce B2C 141

Optimizely

OCTOBER 30, 2018

This is a segment where you automatically put customers when they haven’t engaged with your business in any way for a set amount of time. At-risk customers look different for each B2C brand. For some businesses, the trigger to put a customer in the at-risk segment may be when they haven’t engaged with you in the last 30 days.

Customer 225

Customer Social Media B2C Channel 225

Pivotree Blog

NOVEMBER 28, 2023

Leveraging these strategies will inevitably result in a more personalized and interactive customer experience. Generative AI technologies can deliver real-time, personalized customer service, efficiently handle queries, offer product recommendations, and automate many back-office processes.

B2B 52

B2B Supplies B2C Technology 52

Kibo

APRIL 26, 2022

Microservices facilitate good customer experiences in a few ways. Customers value good experiences to the extent that they’ll spend more with and remain loyal to retailers who get it right. She uses the mobile app to notify the store when she arrives, and it’s loaded into her SUV with minimal contact.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

Pivotree Blog

FEBRUARY 27, 2023

“Customers’ expectations for efficiency and personalized experiences have drastically changed, and will continue to evolve at a rapid pace, so it’s essential for commerce platforms to have the agility to respond to these changing needs at speed, and support businesses in meeting them across all channels.”

Supplies 52

Supplies Management eCommerce Platforms Shipping Costs 52

FastSpring

JANUARY 17, 2023

With FastSpring, B2B and B2C software companies can manage: Multiple subscription models, trials, one-time add-ons, discounts, and more. Automated invoices and customer notifications. FastSpring provides a self-serve portal where your customers can view: Active and inactive subscriptions (or trials). Contact information.

Subscription 86

Subscription Payment Services Payments B2B 86

Retail TouchPoints

DECEMBER 9, 2020

Budget constraints and supply chain issues could lengthen lead times, meaning you’ll need to take greater care to bring customers back through low shipping costs and incentives to return to abandoned carts. Brands serve their customers best when they think in terms of providing real value, not in terms of opportunities to sell.

Shipping Costs 150

Shipping Costs Marketing Channel B2C 150

Ecommerce Platforms

APRIL 3, 2020

While it’s easy to assume that the age of online stores is focused strictly on the B2C marketplace, the truth is actually that B2B companies are gaining steam too. That’s more than 6 times the value of B2C ecommerce. There are a lot of factors that overlap between B2C and B2B selling. trillion (as of 2019).

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey.

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Ecommerce Platforms

AUGUST 17, 2022

Magento is a highly scalable solution for content management, where you can handle both B2B and B2C business needs from one convenient space. This CMS software may be a little more complicated for beginners than some of the other options covered so far, but it’s great for offering customized experiences online.

Management 104

Management Payment Services Magento SEO 104

BigCommerce

AUGUST 10, 2018

Outside of the B2B scope, the main purpose of this strategy is to build a brand with high customer lifetime value, i.e. a fantastic customer experience from awareness through retention. And you’ll need a whole lot more than just a checkout experience. You’ll need a full funnel customer experience.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

GetElastic

FEBRUARY 13, 2019

The “customer is always right” mantra that most credit card issuers hold makes it simple for customers to win chargeback disputes. In fact, customers file 81% of chargebacks because it’s easier (and faster) to go online and initiate a chargeback than to ask a retailer for a refund. Customers Experience Buyer’s Remorse.

Shipping Costs 117

Shipping Costs Merchant Services Retail eCommerce 117

BigCommerce

MARCH 31, 2017

Many online brands are both B2B and B2C –– and even use their same homepage for each audience, segmenting into customer groups for individual merchant accounts. Assurant launched a business-to-employee ecommerce site with BigCommerce, saw incredible growth and then used that same site to sell B2B and B2C.

B2B 402

B2B eCommerce B2C Merchant Services 402

GetElastic

FEBRUARY 13, 2019

The “customer is always right” mantra that most credit card issuers hold makes it simple for customers to win chargeback disputes. In fact, customers file 81% of chargebacks because it’s easier (and faster) to go online and initiate a chargeback than to ask a retailer for a refund. Customers Experience Buyer’s Remorse.

Shipping Costs 90

Shipping Costs Merchant Services Retail eCommerce 90

Omnisend

JANUARY 13, 2023

Many online merchants now use the WooCommerce plugin to personalize their ecommerce stores and get a great customer experience and satisfaction. On WooCommerce, you can get sales reporting by product, category, date, and guest vs. registered customers. WooCommerce. Instead, users won’t even have the idea at the time of updates.

WooCommerce 88

WooCommerce Payment Services Merchant Services Payments 88

Korona

DECEMBER 13, 2022

Wholesale can therefore be referred to as business-to-business (B2B) and retail as business-to-consumer (B2C). In short, a retail store serves as the final point of contact in the supply chain, selling products directly to consumers. Wholesale vs. retail customer experience . Wholesale vs. retail: price of goods sold.

Shipping Costs 52

Shipping Costs Payment Services Retail POS 52

Korona

DECEMBER 13, 2022

Wholesale can therefore be referred to as business-to-business (B2B) and retail as business-to-consumer (B2C). In short, a retail store serves as the final point of contact in the supply chain, selling products directly to consumers. Wholesale vs. retail customer experience . Wholesale vs. retail: price of goods sold.

Shipping Costs 52

Shipping Costs Payment Services Retail POS 52

GetElastic

NOVEMBER 8, 2019

The goal is to provide some value back to those customers who have shown loyalty to your brand to make them feel appreciated. One of the biggest issues customers have with online shopping, in general, is the fact that they don’t have direct contact with the product. Provide support. Solicit feedback.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

Ecommerce Platforms

MARCH 9, 2023

Zoho CRM supports: B2C companies : B2C companies with shorter customer lifecycles can access features like instant surveys, lead management, marketing automation and more. Multichannel communication capabilities mean you can exceed customer expectations whenever they interact with you.

Live Chat 104

Live Chat Social Media Payment Services Payments 104

Demac Media

JUNE 15, 2018

Learn how to better anticipate and support their needs and deliver a relevant experience in an instant! Change is happening now – what is your business doing to provide a frictionless customer experience across channels? To learn more about growing your businesses, click here to contact a commerce expert at Demac.

eCommerce 31

eCommerce Multichannel Merchant Services Download 31

Omnisend

FEBRUARY 8, 2023

5 Constant Contact Nonprofits and small businesses ❌ $10/ month G2: 4/5Capterra: 4.3/5 5 Active Campaign B2B and B2C companies with email experts ❌ $29/month G2: 4.6/5Capterra: 5 Constant Contact Nonprofits and small businesses ❌ $10/ month G2: 4/5Capterra: 4.3/5 5 HubSpot SaaS and large businesses ✅ $45/ month G2: 4.4/5Capterra:

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78

Demac Media

JUNE 15, 2018

Learn how to better anticipate and support their needs and deliver a relevant experience in an instant! Change is happening now – what is your business doing to provide a frictionless customer experience across channels? To learn more about growing your businesses, click here to contact a commerce expert at Demac.

eCommerce 28

eCommerce Multichannel Merchant Services Download 28