Optimizely

MARCH 29, 2018

You’ve designed a very pretty marketing email and are ready to send it out to a dynamic segment that signed up for a 10% off promotion from your B2C brand. Are you really a data-driven B2C marketer? Below we pose three important questions to help you understand whether your marketing strategy is making the most of your customer data.

B2C 247

B2C Marketing Multi-channel Customer Data 247

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

BigCommerce

AUGUST 10, 2018

Outside of the B2B scope, the main purpose of this strategy is to build a brand with high customer lifetime value, i.e. a fantastic customer experience from awareness through retention. And you’ll need a whole lot more than just a checkout experience. You’ll need a full funnel customer experience.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

BigCommerce

AUGUST 1, 2018

It doesn’t just work for B2C businesses, either. Freund Container , a B2B business that sells custom packaging and containers, collects emails by offering 10 percent off the subscriber’s first order. Sign up for our weekly newsletter. Sign up for our weekly newsletter. Don’t miss a post. Reciprocity.

Presentation 410

Presentation Books Marketing Improvements 410

Omnisend

DECEMBER 14, 2023

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs. Incorporating the right apps can revolutionize your online store.

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Kibo

JUNE 20, 2014

To learn more about how Kibo can help you deliver a great customer experience through seamless order management and fulfillment capabilities, check out our manufacturer solutions. Subscribe to the Kibo Monthly Newsletter. Kibo Blog Our Most Recent Blog Posts Prepare yourself with key insights, guides, datapoints, and more.

Fulfillment 62

Fulfillment Customer B2B B2C 62

Kibo

JUNE 18, 2014

Equipping associates with mobile devices not only allows them to stay up-to-date on product information, but also enables them to offer promotions, view real-time inventory visibility and ring up sales without need of a cash register, culminating in a seamless customer experience. Subscribe to the Kibo Monthly Newsletter.

Channel 62

Channel Retail B2B B2C 62

BigCommerce

MARCH 31, 2017

Many online brands are both B2B and B2C –– and even use their same homepage for each audience, segmenting into customer groups for individual merchant accounts. Assurant launched a business-to-employee ecommerce site with BigCommerce, saw incredible growth and then used that same site to sell B2B and B2C.

B2B 402

B2B eCommerce B2C Merchant Services 402

Kibo

MAY 19, 2014

Without that trust, customers will go elsewhere to make their purchases, even if the prices are higher. In fact, research shows that 55% of consumers would pay more for a better customer experience (Defaqto Research) and are four times more likely to buy from a competitor with superior customer support if a problem is service-related.

Customer 62

Customer Multi-channel B2B Omnichannel 62

Omnisend

MAY 14, 2021

Content is viewed as a key ingredient for increasing brand awareness, as 84% of B2C marketers believe in its impact and leverage it. Always craft content according to the needs of your target customers. Ultimately you want to provide a seamless customer experience while establishing closer bonds with these customers, right?

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications. GetResponse G2 rating : 4.2/5

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

Omnisend

JANUARY 13, 2023

Many online merchants now use the WooCommerce plugin to personalize their ecommerce stores and get a great customer experience and satisfaction. For instance, Wix features built-in email newsletter promotions. On WooCommerce, you can get sales reporting by product, category, date, and guest vs. registered customers.

WooCommerce 88

WooCommerce Payment Services Merchant Services Payments 88

Kibo

FEBRUARY 18, 2021

A typical element to getting people to sign up for newsletters and loyalty programs, special deals and early sales can also be used in personalized campaigns outside of these groups. Example 3 – Insider Deals. Terms like “see what all the excitement is about” can entice people to click through and browse. Fully Customizable.

Recommendation 106

Recommendation Omnichannel Travel Apparel 106

Omnisend

DECEMBER 12, 2023

Building personal connections through one-on-one interactions is still an unparalleled opportunity to create memorable customer experiences. Event marketing can help you build solid customer relationships and brand awareness through genuine, laid-back conversations. And what drives these? It’s event marketing.

Events 88

Events Seminar Marketing Workshop 88

Optimizely

OCTOBER 18, 2018

Many B2C companies offer discounts immediately in exchange for an email address, and that’s not always the best tactic. For example, you might choose to use an exit intent pop-up to share exclusive access to a members-only sale if you’re trying to win back lapsed customers. Tecovas also uses a two-step process. Tower Paddle Boards.

eCommerce 230

eCommerce B2C Apparel Clothing 230

Optimizely

JUNE 14, 2018

Most B2C brands have at least some inconsistencies in their messaging across channels, whether on Instagram, in-store, or via emails. After all, your customers don’t think in terms of channels — they treat all the aspects of your brand as one. Compare the visuals the company uses for its homepage and newsletter signup.

Marketing 249

Marketing B2C Clothing Outdoor 249

Optimizely

JULY 17, 2018

Whether you know it or not, you’re collecting a ton of information from your customers and potential customers. You know what products they’ve bought, when they bought, when they last opened your email newsletter, the last page they browsed on your ecommerce site, their favorite social channel, and so on. Here’s how.

Marketing 170

Marketing Social Media Customer Data B2C 170

BigCommerce

MAY 4, 2018

Sign up for our weekly newsletter. It will include current AI business applications and customer-serving AI applications, and provide a forward-looking spin on AI’s long-term implications for online retail businesses. If you want proof of that, just read how AI has increased B2C revenue for Natori in the first months of 2018 alone.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Optimizely

NOVEMBER 29, 2018

Perhaps it’s an email newsletter signup or even a “like” on a YouTube video. Regardless of the different channels you prioritize, letting people opt into the cadence they prefer to hear from you (do they want to subscribe to all of your marketing emails, or just to your newsletter?) Hang tight—they’re so close to becoming a customer!

eCommerce 252

eCommerce Customer Social Media Customer Loyalty 252

BigCommerce

AUGUST 6, 2018

Scentos Wins Best Customer Experience Website. Judge Chris Coyier on Scento’s winning Customer Experience Design: “The site is wonderfully colorful in a way you don’t see often. Sign up for our weekly newsletter. Sign up for our weekly newsletter. Fits the brand! Don’t miss a post.

eCommerce 197

eCommerce BigCommerce Customer Clothing 197

BigCommerce

NOVEMBER 16, 2017

But they don’t care about the customer experience, and frankly they should because that’s where it all starts. Rakuten: Asia, especially Japan, though the company is expanding outside of Asia as well, B2C marketplace. Taobao: Asia, China in particular, B2C marketplace (the B2C side of Alibaba).

Shipping Costs 420

Shipping Costs Shipping Merchant Services eCommerce 420

BigCommerce

NOVEMBER 13, 2017

What we got back were hundreds of submissions from online brands building visionary developments that drive growth opportunities, solve business challenges, and deliver outstanding customer experiences above and beyond traditional online retail. Bob Johnson’s Computer Stuff won the Innovation Award for Customer Experience.

eCommerce 411

eCommerce Jewelry EDI Shipping Costs 411

BigCommerce

APRIL 24, 2018

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. Sign up for our weekly newsletter. Get more flexibility and customization from your ecommerce platform. And much more.

eCommerce Platforms 419

eCommerce Platforms Payment Services Shipping Costs eCommerce 419

Omnisend

FEBRUARY 8, 2023

This means looking into the software’s capability to create and send automated emails based on different subscribers, buyers, or customer-based triggers. 5 Active Campaign B2B and B2C companies with email experts ❌ $29/month G2: 4.6/5Capterra: This allows brands to create exclusive customer experiences easily.

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78

BigCommerce

MARCH 28, 2017

“Through its back-end flexibility, easy-to-manage tools and modern design tools, BigCommerce gave us the ability to refresh our site in a way that brings that personalized customer experience online, better positioning our brand for sustained online growth.”. Sign up for our weekly newsletter. Adding a Modern Touch. Email *.

Beauty and Health 416

Beauty and Health BigCommerce SEO Merchant Services 416

BigCommerce

FEBRUARY 2, 2018

It’s all part of our work to improve our customer experience as much as we can.”. We believe that you can grow a business as a community of people, with artful attention to detail and the customer experience, and get continuously better at the same time. Sign up for our weekly newsletter. Don’t miss a post.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Payments 419

BigCommerce

JUNE 19, 2018

They allow the retailer to have a single, comprehensive view of their customers , orders, inventory, etc. The alternative is to have a disjointed understanding of your channels which results in a disjointed customer experience – and lower revenue. . Sign up for our weekly newsletter. Don’t miss a post.

EDI 315

EDI eCommerce BigCommerce Shipping Costs 315

BigCommerce

MAY 25, 2017

Our customer base is split 50/50 for homeowners (regular consumers) and businesses (B2B). And yet, only 20% of our revenue comes from our B2C segment. Our customer base is split 50/50 for homeowners (regular consumers) and businesses (B2B). And yet, only 20% of our revenue comes from our B2C segment. Customer experience.

B2B 419

B2B Books BigCommerce Article 419

Optimizely

JUNE 13, 2019

The way you market to customer base – the type of campaigns you send them and the content these contain – should differ according to these specific affinities in order to create a better customer experience. Diversify content to maximize engagement.

Customer 270

Customer Outdoor Social Media Customer Loyalty 270

BigCommerce

OCTOBER 26, 2017

Learning how those costs impact the customer experience early allows you to figure out how you want to calculate Total Landed Cost. Run: Optimize the In-Country Experience. One way to do this is to open a local warehouse to decrease shipping costs and times for the customer. Optimize for In-Country Customer Experience.

Merchant Services 218

Merchant Services Marketing Shipping Costs eCommerce 218

BigCommerce

OCTOBER 26, 2017

When entering new markets, providing an exceptional customer experience and support is a must for merchants that would like to establish a footprint. For international shoppers –– much like your domestic shoppers –– the experience is much more than simply clicking ‘buy now.’. Sign up for our weekly newsletter. Email *.

Merchant Services 256

Merchant Services eCommerce Payment Services BigCommerce 256

AcquireConvert

NOVEMBER 3, 2021

Engage customers with promotions (discount codes) and gift card management. Vast app ecosystem to improve the customer experience, marketing, store management, etc. Popups to display offers, announcements or newsletter subscriptions. Control product and price visibility on signup, B2B buyers, B2C only, POS only, etc.

Shopify 36

Shopify Merchant Services Shipping Costs Payment Services 36

BigCommerce

APRIL 21, 2017

In order to drive a positive perception about your brand, you need to focus on driving in consistent benefits in pre-purchase marketing and over-deliver on customer experience. This will enable you build a core customer base of raving fans for your brand. Sign up for our weekly newsletter. Be consistent. Email *.

eCommerce 420

eCommerce Shipping Costs BigCommerce Gifts 420

BigCommerce

OCTOBER 20, 2017

Like B2C, B2B businesses know the importance of offering a multi-channel experience to drive sales. But historically, that multi-channel experience for B2B buyers meant only having access to an online catalog. For FlexFire LEDs, the name of the net new customer acquisition game is SEO. Let’s dive in. .

B2B 251

B2B eCommerce Payment Services Multi-channel 251

BigCommerce

JULY 25, 2017

Photos are worth millions of dollars: Don’t skip the most important part of your customer experience, showing them exactly how to style and put together an entire look. Folks use this for B2B versus B2C, VIP customers, etc. Sign up for our weekly newsletter. Ecommerce Strategies from Spearmint LOVE. Email *.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Kissmetrics

AUGUST 16, 2021

Marketers, particularly B2C marketers , rely on several channels to drive leads to their businesses and boost their conversion rate: SEO paid ads social media email landing pages. After selling to a customer, the sales team also has the responsibility of initiating a great customer experience that leads to a high rate of customer retention.

Webinar 349

Webinar Social Media Blog Books 349