Smile.io

MARCH 11, 2021

Here’s a few reasons why you might want to do that: 65% of American customers consider positive, personal experiences to have more of an impact on them than advertising. 93% of customers are likely to buy again from a company after receiving fantastic customer service. A great example of personability by Helpcrunch.

Improvements 82

Improvements Live Chat Social Media eCommerce 82

Smile.io

OCTOBER 27, 2021

But Customer Loyalty Works Even Better While providing impeccable customer service and optimizing your customer experience takes time and resources, the rewards are huge. With happy and loyal customers, you enjoy: A steadier stream of sales. We can’t overstate the power of having great relationships with customers.

Customer Loyalty 71

Customer Loyalty Customer Social Media Live Chat 71

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 74

Customer Retention Customer Social Media Merchant Services 74

Omnisend

APRIL 23, 2021

Once you have a first-time buyer as a customer, you should strive to upgrade them to a repeat customer. By reaching out to them with relevant promotions, important information about their purchases, and addressing them through a variety of different channels, you can garner brand loyalty and create a customer for life.

Customer 78

Customer Merchant Services Multi-channel Reference 78

Kibo

FEBRUARY 3, 2023

Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business. In this article, we’ll outline four strategies to help boost your retention rate and discuss how technology will help you implement these strategies.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Korona

NOVEMBER 10, 2022

It is much more cost-effective to focus on retention and lifetime value than to try to get new customers to make a purchase. It is five times more expensive to attract a new customer than to retain an existing one. However, by increasing customer retention by 5% , profits can increase by 25-95%.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Algopix

JULY 16, 2023

This streamlines marketing efforts and enhances customer experiences. By including personalized product recommendations, tailored offers, and customized content, businesses can drive higher engagement and sales. Look for software providers that offer reliable support channels and educational materials.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Algopix

JULY 13, 2023

CRM is vital for eCommerce businesses as it allows them to gain a deep understanding of their customers, their preferences, and their purchasing behaviors. By leveraging CRM systems, businesses can personalize customer experiences, target marketing campaigns more effectively, and optimize sales processes.

Payment Services 78

Payment Services eCommerce Management Customer 78

Ecommerce Platforms

DECEMBER 20, 2019

From the convenience of one dashboard, it integrates point-of-sale (POS) functionality with customer channels and operations. Revel states that it can bring: “A dded value to your business, from generating more revenue, to improving efficiencies, to delighting your customers.” . Who's Revel POS? Restaurant & Bar.

POS 118

POS Payment Services Payments Point of Sale 118

Omnisend

APRIL 28, 2021

Enter retention marketing—the difference between constantly struggling to attract first-time buyers and comfortably selling to loyal customers. Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits. Post-Purchase.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

GetElastic

OCTOBER 22, 2019

Customer service is more than a compliant department – it’s the act of providing assistance to the customer before, during and after a purchase. Its widely accepted that customer retention is cheaper to customer acquisition. It continues to integrate rich features to provide an immersive user experience. .

Live Chat 114

Live Chat eCommerce Customer Retention Multi-channel 114

ViiBE Blog - Retail

APRIL 15, 2021

As live chat and automated chat become integrated into more websites, co-browsing will become more and more commonplace. Cobrowsing software allows a customer to collaboratively browse with a representative who communicates with the customer by live chat, video chat, or phone call.

Live Chat 52

Live Chat Customer Experience Customer Retention eCommerce 52

Whisbi

FEBRUARY 6, 2019

It is important that banks embrace this distribution channel to hyper personalize their customer experience and continue to preserve their customers’ trust which they have worked so hard to gain.” It’s about creating a conversation with the customer. Also called conversational sales.

Banking 71

Banking Payment Services Customer Live Chat 71

Email Audience

APRIL 8, 2022

They’ve been in business since 2003, serving B2B, B2C, and eCommerce customers. ActiveCampaign is built on the idea of driving growth with better customer experiences. And so they’ve created marketing and sales tools for lead generation, lead conversion, and customer retention.

Marketing 59

Marketing Live Chat Events Management 59