GetElastic

AUGUST 10, 2021

With the global adoption of mobile devices, expansion of IoT, and dynamic behavior of customer buying habits, it’s become more important than ever for brands to take a holistic, interconnected approach to their customer’s digital experiences. Starbucks & Dunkin Donuts. Bank of America.

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Omnichannel Multi-channel Banking Food and Beverages 148

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.

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Omnichannel Multi-channel Payment Services Outdoor 147

Optimizely

JANUARY 30, 2018

True omnichannel marketing is tough to do well. But, according to the 2017 Ecommerce Holiday Report , 86% of ecommerce marketers have still not executed a full omnichannel marketing strategy for their brand. A study from IDC also showed that consumers who shop on multiple channels have a 30% higher lifetime value.

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Omnichannel eCommerce Marketing Marketing eCommerce 191

RTP blog

JANUARY 9, 2019

The term “omnichannel” gets thrown around a lot — some might say too much — by retailers and industry observers. However, the word still conveys an important truth: retailers must take every action possible to maximize customer engagement opportunities across both traditional and emerging channels.

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Omnichannel Multi-channel Customer Retention eCommerce 150

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call.

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Customer Multi-channel Channel Customer Experience 238

Wiser

SEPTEMBER 4, 2018

Let’s take a closer look at BOPIS, and how you can implement a BOPIS retail strategy to support your omnichannel goals. From a retailer’s point of view, BOPIS is a great way to increase sales across all channels. 86% of retailers are integrating BOPIS into their omnichannel strategies in 2018. The Value in BOPIS.

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Multi-channel Channel Omnichannel Retail 68

Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022. Miles, who also will report directly to Linnartz, joined Under Armour in 2021.

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Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

JANUARY 13, 2021

Even retailers earning high marks for omnichannel enablement remain far from invincible, however, and others can build and even improve on what has already been done. Any retailer can stand out by meeting shoppers’ needs across channels, especially in aspects where others are falling short.

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Other Customer Experience Omnichannel Customer 242

GetElastic

JULY 22, 2022

Front and center in any conversation about commerce are the words personalization, omnichannel, customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.

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Omnichannel Outdoor Multi-channel Toys 148

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver. An omnichannel approach isn’t new. So what’s the next big thing? Digital Wallets.

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Omnichannel Merchant Services Social Media Payment Services 135

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. In this guide, we’ve compiled all you need to know about BOPIS for omnichannel retailers.

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Omnichannel Payment Services Shipping Costs Fulfillment 130

iVend

NOVEMBER 17, 2021

Recent times have seen the growth of the phenomenon known as hybrid retailing – the online/offline integration of shopping channels to the point where they are completely intertwined and inseparable. iVend Retail for Hardware Don’t risk anything less than an outstanding customer experience.

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Customer Experience Customer Multi-channel Fulfillment 95

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

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Payment Services Shipping Costs Omnichannel Fulfillment 229

Retail TouchPoints

AUGUST 29, 2023

Predict the future: So often, companies’ attempts to build personalization capabilities take them on a multi-year trajectory that lands them at parity with the past once they arrive. Personalization doesn’t work if, for example, you know the customer deeply on the app but they’re a stranger if they call for support.

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Multi-channel Retail Customer Experience Customer Data 209

Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Factors Driving the Need for Real-Time CDP.

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Multi-channel POS Customer Data Mobile 211

ESW

AUGUST 18, 2023

The world’s best-loved brands all have one thing in common: They deliver superior customer experiences. Regardless of product or industry, dominant brands prioritise and execute next-level online customer experiences in every market. These experiences don’t happen by accident. What is Multi-Local Commerce?

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Merchant Services Shipping Costs Payment Services Multi-channel 141

Retail TouchPoints

FEBRUARY 9, 2022

The number of touch points and level of consistency shoppers expect across all departments and channels is increasing. Today, 74% of customers said they use multiple channels to start and complete a transaction. This means retailers need to take an omnichannel approach to successfully meet the demands of their audience.

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Payment Services Shopping Carts Omnichannel Multi-channel 230

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

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Multi-channel Customer Experience Mobile Improvements 313

Ecommerce Platforms

OCTOBER 26, 2021

The eCommerce service is an omnichannel commerce platform that provides the power of large-scale businesses to mid-size brands. BetterCommerce is a large-scale enterprise-grade omnichannel solution for eCommerce built to empower retailers to maximize revenue, stay ahead of the competition, and be more efficient. Omnichannel.

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Payment Services Shipping Costs Multi-channel Payments 232

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

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eCommerce Order Fulfillment Fulfillment Multi-channel 193

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation.

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Channel Merchant Services Payments Payment Services 78

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

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Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

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Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

MARCH 6, 2023

To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. Multi-carrier shipping options help expand delivery and last-mile services, and customers like to have options.” Squatch has had to ensure its approach to growth is efficient and effective.

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Shipping Costs Shipping Multi-channel Fulfillment 227

Fabric

SEPTEMBER 12, 2023

Headless commerce lets brands deliver seamless experiences across sales channels, providing a consistent customer journey regardless of where and how a customer embarks upon it. Changing consumer trends highlight the importance of omnichannel retail initiatives. What is Headless Commerce?

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eCommerce Payment Services eCommerce Platforms Merchant Services 130

SellBrite

JANUARY 5, 2018

Omnichannel strategies have the power to create memorable, lasting experiences for consumers. And the better the experience, the higher chance you have of landing higher lifetime value customers. Omnichannel is a new type of strategy that is tough to implement. What even is omnichannel? Image Source).

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Omnichannel eCommerce Customer Multi-channel 149

Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. Advertisers will then be able to create better-targeted omnichannel campaign strategies that deliver valuable results. Identify talent gaps.

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Retail Multi-channel Omnichannel Technology 242

Retalon

AUGUST 14, 2023

Customers expect seamless integrated shopping experiences across channels – online, mobile, in-store, etc. An omnichannel retail strategy is key for retailers to effectively meet rising customer demands in 2023 and beyond. So follow along this retail journey to emerge with omnichannel mastery!

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Omnichannel Retail Multi-channel Payment Services 41

Retail TouchPoints

JANUARY 23, 2024

It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.” The top five themes include: 1.

ACH 227

ACH Multi-channel Technology Customer Retention 227

Kibo

SEPTEMBER 7, 2021

The terms omnichannel and multichannel have become the default ways of discussing modern retail. Multichannel focuses on finding the place that your customers engage with your brand the most, and maximizing the potential of this engagement. How Does Omnichannel Compare to Multichannel. But what’s the difference between them?

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Multichannel Omnichannel Multi-channel Social Media 62

Retail TouchPoints

APRIL 29, 2024

An Integrated App Experience with the Potential for Evolution AllSaints had an app before, but “I would politely describe it as a little basic,” said Reid diplomatically. We’re a big online retailer, it’s a big channel for us, but we’re also a big believer in brick-and-mortar retail as well,” said Reid.

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Customer POS Download Payment Services 212

Retail TouchPoints

FEBRUARY 3, 2021

Scott will remain executive chairwoman and majority owner of the business, continuing to lead design, customer experience and philanthropy efforts. In 2019, he was promoted to President and worked on several major initiatives, including accelerating omnichannel, expanding the brand’s retail footprint across the U.S.

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Multi-channel Accessories Omnichannel Fashion 178

Retail TouchPoints

APRIL 3, 2023

Tommy Hilfiger’s Pioneering Multi-Metaverse Fashion Week Experience While most metaverse experiences tend to focus on one platform for technical reasons, Tommy Hilfiger (owned by PVH Corp. broke down those barriers with its Metaverse Fashion Week hub, powered by Emperia.

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Omnichannel Fashion Games eCommerce 244

Omnisend

DECEMBER 14, 2023

Selling on multiple channels need not cost a fortune if you do it right. In fact, selling on multiple channels should bring in more value than the cost you’ll incur on setting up those retail channels. Any business in today’s digital world should be utilizing multiple sales channels instead of relying only on their websites.

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Multichannel Social Media Payment Services Shipping Costs 78

Retail TouchPoints

SEPTEMBER 23, 2022

New offerings unveiled at Accelerate will help Amazon sellers: Deliver better experiences on their DTC site; More efficiently warehouse and ship product across all their selling channels , even if that means other marketplaces or brick-and-mortar retailers; and Drive customers from Amazon to their owned channels to make a purchase.

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Multi-channel Shipping Costs Payment Services Fulfillment 189

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

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Customer Experience Omnichannel Improvements Customer 62

Retail TouchPoints

FEBRUARY 6, 2023

Frictionless Omnichannel “Omnichannel” as a goal is nothing new; retailers have been pursuing this objective for well over a decade. Omnichannel” as a reality has proven more elusive. It turns out that enabling consumers to seamlessly move back and forth between physical and digital channels is pretty hard to pull off.

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Payment Services POS Omnichannel Retail 243