Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call.

Customer 241

Customer Multi-channel Channel Customer Experience 241

Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. Your loyalty program needs to be an extension of the rest of your brand.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result?

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

Smile.io

APRIL 15, 2024

  PetSmart shows its commitment to fostering true brand loyalty once again by retroactively applying customers’ spending to their VIP status.  That is, ensuring customers can leverage the loyalty program online and in-store. A connected omnichannel loyalty experience that works in-store and online.   

Social Media 74

Social Media POS Gifts Events 74

Retail TouchPoints

AUGUST 7, 2020

One common thread among many of the studies: fewer trips to brick-and-mortar stores in favor of increased online shopping. However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty.

Consumer 258

Consumer Retail Merchant Services Document 258

365 Retail

JUNE 7, 2023

That’s according to new research from omnichannel customer engagement platform SAP Emarsys to mark the launch of its Mobile Wallet. Our new Mobile Wallet functionality lets marketers uplevel their brand promise, giving them more ways to deliver the personalised, seamless experiences their customers expect.”

Omnichannel 98

Omnichannel Mobile Customer Loyalty Channel 98

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Shopify Plus and POS are great options for omnichannel commerce. 

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

RTP blog

APRIL 9, 2018

These investments speak to Nordstrom’s commitment of providing superior service through the omnichannel and personalization capabilities these technologies bring to the table. Blending Online And Offline Nordstrom’s acquisitions further support the importance of omnichannel experiences.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

UpSellIt

AUGUST 23, 2023

When customer concerns and hesitations are addressed, you’ll find a significant increase in conversions and customer satisfaction. It involves utilizing customer data, preferences, and behavior to deliver relevant and personalized content, regardless of the channel or device used by the customer.

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

ESW

JUNE 1, 2023

ESW Case Study ICONIC US FASHION BRAND. The brand sought to capture existing demand for their products and cultivate direct consumer relationships by leveraging their existing US inventory and website to open a frictionless ecommerce channel for Canadian shoppers.

Fashion 60

Fashion Shipping Costs Merchant Services Omnichannel 60

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. An example of a DTC eCommerce brand is Glossier, a company in the beauty industry, which uses the platform Contentful to facilitate their sales channels.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Retail TouchPoints

NOVEMBER 18, 2020

It’s equally important to hold fast to some tried and true tactics to keep existing loyal customers. Studies show that loyal customers are more likely to make repeat purchases, which ultimately drives revenue. Reach Your Customers Through Digital Channels. Just how can they do that?

Customer Retention 234

Customer Retention Information Customer Loyalty Mobile 234

Optimizely

FEBRUARY 6, 2018

Personalized marketing isn’t just about effectively targeting your potential customers — it directly impacts your bottom line. According to a study by Accenture , personalization failure cost B2C businesses $756 billion in the US alone. Here’s how your customer data can better power truly personalized marketing efforts.

Marketing 277

Marketing B2C Customer Data Channel 277

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. And for good reason.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 137

Consumer Payment Services Fulfillment Multi-channel 137

365 Retail

JULY 8, 2021

Inventory availability has improved, with out-of-stocks falling by 8% since retail reopened, data from OneStock , the modern and agile Order Management System (OMS) provider for omnichannel retail, reveals. And this, the report warns, doesn’t just negatively impact customer experience, but erodes customer loyalty.

Retail 52

Retail Customer Loyalty Omnichannel Customer Experience 52

BigCommerce

AUGUST 17, 2018

How Modern Consumers Shop Across Channels. Consumers shop on their own time, in their preferred channels and compare across stores and prices. Build your omnichannel strategy for your target customer right now. . Get the study now. At Slice, we found that local pizzerias often have customer loyalty on their side.

Supplies 263

Supplies Customer Loyalty Consumer Channel 263

Sailthru

JUNE 23, 2023

Even though they are the first generation of social media natives, email remains one of the most powerful channels for reaching Millennials. Email remains one of the most effective and efficient ways to personalize a customer journey. 67% of Millennials are more likely to participate in a loyalty program this year compared to last.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

OrderDynamics

FEBRUARY 21, 2018

Are Retail Executives out of Omni-Channel Touch? First of all retail executives, let’s get the definition of omni-channel retail out of the way. Omni-channel retail is a seamless shopping experience offered to customers who shop across different retail channels. OrderDynamics Omni-1000 Research. of US, 23.5%

Channel 50

Channel Retail Definition Technology 50

OrderDynamics

NOVEMBER 30, 2018

Are There Many Omnichannel Shoppers? To revolutionize your retail business, the focus towards leveraging the benefits of each channel accordingly is a colossal undertaking. In that sense, is it a worthwhile investment to continue to focus on physical stores as well as on digital channels? 73% used multiple channels.

Improvements 74

Improvements Omnichannel Retail Channel 74

Kibo

OCTOBER 5, 2021

Retail brands aspire to achieve individualization because it significantly boosts revenue, increases customer loyalty, and improves the overall experience for customers. In one recent study of 1000 consumers, 80% indicated they want personalization from retailers. Omnichannel Personalization.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

RTP blog

AUGUST 23, 2019

While it might be tempting to look at online and offline shopping trends individually, doing so limits the ability to see synergies across the different channels. Omnichannel is key, and click-and-collect shopping has increased 30% in the past two years, according to Nielsen. BOPIS is happening now, and they need to get in the game.

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 213

Payments Payment Services Customer Experience Social Media 213

RTP blog

AUGUST 10, 2018

In this new frontier, it’s imperative for retailers to continuously identify the right methods of communication to connect with existing customers and engage with prospects to drive meaningful interactions and foster customer loyalty. Ed Kowalski is Assistant VP for Retail Marketing at Sutherland.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

Omnisend

JANUARY 8, 2024

Here are some tips to make your loyalty program effective: Make it easy for customers to sign up Create a space for customers to share their thoughts and preferences. Rewards from loyalty and referral programs drive repeat purchases. You can send post-purchase emails and drip campaigns based on customer data and behavior.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 261

Technology Retail Customer Experience Presentation 261

Optimizely

DECEMBER 5, 2017

As your customers move through their unique lifecycle stages, your ecommerce brand should engage with them at each step of the way. In our recent study , we found that customer lifecycle marketing is not a focus for most B2C marketers. Engage across channels. However, many brands are not doing this at all.

eCommerce 150

eCommerce B2C eCommerce Marketing Channel 150

Omnisend

DECEMBER 1, 2022

With ecommerce brands upping their text message sends by more than 75% in the first half of 2022, SMS is rapidly becoming a must-have marketing channel for merchants and marketers alike. Because of that, you should reserve this marketing channel for your most relevant messages. Go omnichannel. Reading Time: 6 minutes.

Omnichannel 68

Omnichannel Channel eCommerce Marketing 68

Teamwork Retail

JULY 8, 2020

Make your business more efficient, more profitable & more accessible with Omnichannel retail. Omnichannel is a key retail buzzword, which has accelerated over the past few months. “Curbside Pickup” , a core component of Omnichannel retail, has seen a 4001% increase in searches since late February. The Timeline.

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Smile.io

OCTOBER 18, 2019

Engaging omnichannel reward experience. Offering both retail and ecommerce channels is a great way to accommodate many of your different customers’ behaviors. Giving your customers the chance to earn points wherever they shop creates a positive experience for all types of shoppers. GET THE FREE GUIDE.

Books 36

Books Shipping Costs Subscription Shipping 36

GetElastic

JULY 20, 2017

Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty. A Forrester study comparing revenue growth at several companies in their customer experience index found that leaders outperformed laggards by as much as 24%. Mobile and social media open new touchpoints.

Customer Experience 140

Customer Experience Technology Social Media Demo 140

lateshipment

NOVEMBER 26, 2023

To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Cost-effectiveness: Retaining existing customers is significantly more cost-effective than acquiring new ones. The answer is: on everyone — from marketing to sales to operations and customer service.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Sailthru

JUNE 12, 2018

What then, prevents shoppers from becoming loyal customers? Why are only 20% of customers – and often, far fewer – the ones who generate the revenue? We asked 300 retail and media executives a variation on this question in a study conducted with Forbes Insights. Yes, that can be a technology problem.

Customer 60

Customer Customer Retention Omnichannel Technology 60

Korona

SEPTEMBER 29, 2022

Keep All Of Your Sales Channels Accurate. Don’t Underestimate The Importance Of CRM And Loyalty. Consider offering your customers the option of having their convenience products brought right to their door. This will open up your retail to additional growing sales channels, allowing you to reach a brand new customer base.

Payment Services 52

Payment Services POS Point of Sale Food and Beverages 52