Ecommerce Platforms

FEBRUARY 9, 2023

So, in this article, we explore the different ways in which you can sell through Shopify POS Go. We’ll cover: How to sell across channels with Shopify POS Go How to sell in person with Shopify POS Go How multi-brand stores can sell with Shopify POS Go Keep reading to learn all about the selling potential you have with Shopify POS Go.

POS 104

POS Shopify Merchant Services Channel 104

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. Read the article. Read the article. They’re for people who see the world the way they do.”

Retail 223

Retail Article Omnichannel Customer Experience 223

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Both CLV and CLTV are common acronyms for Customer Lifetime Value and are interchangeably used.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Optimizely

FEBRUARY 8, 2018

How do you measure multiple channels? If you’re feeling stressed by the complexity of multi-channel marketing attribution, you’re not alone. There’s a reason so many marketers are focused on multi-channel attribution today: it’s incredibly important. You have to measure multiple channels. So what should you do?

Multi-channel 186

Multi-channel Channel Marketing B2C 186

Optimizely

APRIL 19, 2018

As a B2C marketer, you’re likely wondering how your business can take advantage of voice commerce and create a fantastic experience for your customers. Listen to where your customers are. When investing in voice as an acquisition channel, it’s important to understand the context in which your customers experience your brand.

B2C 207

B2C Channel Payment Services Customer Experience 207

Kissmetrics

NOVEMBER 30, 2020

When your human team has trouble managing your customer service needs with sticky notes and cluttered inboxes, you need a new solution. Customer service software lets you keep all of your tasks in the right baskets without losing track of anything. It also boosts your customer satisfaction and lightens your agents’ load.

Live Chat 239

Live Chat Customer B2B Social Media 239

Retail TouchPoints

MARCH 5, 2024

These days, it seems like every major retailer has its own channel for serving ads, and advertisers are seizing this opportunity eagerly, to the tune of $114.4 This article will cover the six building blocks required for any retailer, regardless of their size, to set up a strong foundation for an RMN. First-party customer data.

Retail 260

Retail Customer Data Channel Arts 260

lateshipment

AUGUST 1, 2022

In the always-on retail environment, the convenience of a seamless experience is the key to winning more customers. The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Managing Orders. Managing Listings.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

JANUARY 2, 2024

The AI-powered demand sensing technology is designed to examine short-term demand patterns across various channels using customer insights, market events, pricing, campaigns, localized weather reports, external economic factors and other critical data points to better understand and predict consumer preferences over time.

Improvements 249

Improvements Games Technology Article 249

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Sailthru

JANUARY 13, 2020

Every marketer has done painstaking research to understand where mobile makes an appearance along the customer journey. They understand that customers always have their phones, and always expect a personalized, relevant interaction on mobile. The app also needs to be tied to other channels with shared data and content strategies.

Customer Experience 60

Customer Experience Mobile Channel Other 60

Kissmetrics

DECEMBER 9, 2020

Every great site has a powerful customer testimonial page. It’s formed by compelling quotes from current customers that make a product or service seem like such an obviously good idea, anyone would sign up. In fact, 92% of customers report they read online reviews before making a purchase decision. And testimonials are powerful.

Customer 301

Customer Merchant Services Recommendation Channel 301

Optimizely

OCTOBER 30, 2018

A version of this article originally appeared in 60 Second Marketer. Loyal customers are the lifeblood of your business. Rather than constantly looking for new business, it’s both easier and far more profitable to keep your loyal customers happy. You panic that you’re about to lose a loyal customer. Step 1: Use your data.

Customer 225

Customer Social Media B2C Channel 225

Omnisend

FEBRUARY 7, 2021

Chances are, it’s customer reviews. With digital advertising on Google, Facebook, and other social media showing declining results , customer reviews have become such an essential part of making purchase decisions—so much so that we now trust online reviews as much as we trust recommendations from our closest friends and family.

Customer 148

Customer Marketing Social Media Article 148

Retail TouchPoints

MARCH 4, 2021

But what happens when your customers unexpectedly shift their behaviors and years of data goes out the window? COVID-19 has upended customer preferences and behaviors, and these new habits will likely continue after the pandemic ends. Messaging was updated almost every day to keep customers informed at every step.

Customer 252

Customer Retail Technology Arts 252

Omnisend

DECEMBER 15, 2020

When your customers make a purchase, they’re thinking about getting the product and not about things like customer support. When that time comes, the customer will look to contact the company. You can have dedicated teams for each one of them, but remember to properly prepare your agents for customer interaction.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Kissmetrics

SEPTEMBER 19, 2017

When it comes to reaching engaged, relevant audiences, which marketing channels truly shine? Currently, the best way to measure how much reach a podcast has is the number of downloads and the number of subscribers to a given channel. Social media? How about podcasts? Podcasts?” Measuring Reach: Still In Its Infancy.

Channel 226

Channel Marketing Download Social Media 226

ROI Revolution

JUNE 17, 2020

This news follows similar announcements with other established channels. In this article, Shopify clarifies that Facebook has been a partner since 2015, but that they are newly joining forces with Facebook Shops. Shopify as an omni-channel solution. Social media: Facebook, Instagram, and Pinterest.

Shopify 78

Shopify Channel PPC Social Media 78

RTP blog

DECEMBER 19, 2017

So, I looked back at my digital folders containing articles from 2008 and, not really surprisingly, I found a lot of similarities between the topics we covered 10 years ago and the topics we’re focused on moving into 2018. The technological revolution certainly has had a strong hand in configuring the “how” of customer engagement.

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Optimizely

DECEMBER 21, 2017

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. Consumers want to shop anytime, anywhere, on any device, through multiple channels — and not necessarily in a linear fashion. What is contextual commerce? for a few years.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

Optimizely

JANUARY 11, 2018

But segmentation can be much more than just static email lists of your customers. Dynamic customer segmentation can significantly outperform a traditional email segment. Instead of having to create a segment every time you want to send an email, dynamic segments do the work for you and constantly update with the newest customer data.

Customer 334

Customer B2C Customer Data Improvements 334

iVend

SEPTEMBER 24, 2021

It seems to be the phrase on many retailers’ lips, and seen by many as the path to remaining relevant to customers, and successful in the post-pandemic world. This notion of digitally native brands having a brick and mortar presence is something we wrote about back in March in our article ‘Online shopping – the growth accelerates’.

Channel 92

Channel eCommerce Definition Workshop 92

Inflow Insights

OCTOBER 27, 2021

Editor’s note: This article was originally published in 2019. Evaluate conversion rates by channel. Before we start comparing conversion rates by channel, we need to all be on the same page about where these numbers come from. Evaluating eCommerce Conversion Rates by Channel. Traffic Channels. The solution?

Channel 113

Channel Mobile eCommerce PPC 113

Retail TouchPoints

SEPTEMBER 27, 2023

The Diversification of the Customer Journey Further highlighting the need for brands to take an always-on, conversational approach to their outreach (as opposed to the timed, tactical messaging of the past) is another staggering stat from the Infillion report — that consumers are influenced by 11 touch points on average before they make a purchase.

Social Media 297

Social Media Multi-channel Consumer Comparison Shopping 297

Retail TouchPoints

APRIL 22, 2024

We had a customer walk into our first store in East Haven, Conn. I would go on the road with my dad to visit stores and help open new ones, so I learned a lot at a really young age about customer experience and service. And that’s exactly what happened. That’s actually how we started franchising. times a year.

Food and Beverages 226

Food and Beverages Gifts eCommerce Fulfillment 226

lateshipment

JULY 17, 2020

Why focus on customer retention , and not just increasing the number of new visitors? But returning customers can become influential online ambassadors for your organization. Not only do returning customers have a higher Lifetime Value – obviously – they also bring in new business. Deliver great customer service.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

Fabric Blog

JULY 28, 2021

Having a multi-channel e-commerce solution helps you reach new customers by giving you distribution on a variety of channels. Brands and retailers can now sell through traditional catalogs and POS, online stores, third-party sellers, and even social media.

Multi-channel 98

Multi-channel eCommerce Channel Social Media 98

Ecommerce Platforms

SEPTEMBER 22, 2022

Squarespace is an incredibly popular ecommerce platform, with a customer base of more than 3.8 There are various avenues that you can use if you want to get in touch with Squarespace customer support. The 4 Best Ways to Get in Touch with Squarespace Customer Service. million subscribers. The Support Assistant.

Live Chat 118

Live Chat Customer eCommerce Platforms Social Media 118

lateshipment

NOVEMBER 11, 2021

In this article, we’ll be putting our focus on BFCM, the biggest time of the year for e-commerce retail, where they look forward to maximizing their Holiday season sales. If you’re running an e-commerce business, stay tuned to learn how you can provide exceptional customer support. Why is Customer Support Imperative During BFCM 2021?

eCommerce 130

eCommerce Customer Shipping Costs Social Media 130

Omnisend

JUNE 23, 2020

Long gone are the days where the customer experience exists solely on your website. The complex customer journey continues to evolve rapidly from its linear beginnings. From discovery to purchase (and beyond), merchants have countless channels to track and nurture. Lower Your Cost for Customer Acquisition.

Marketing 148

Marketing Customer Channel Social Media 148

Retail TouchPoints

OCTOBER 7, 2022

In 2016, it became the first national British newspaper to move fully online , and now it is among the first publishing outlets to employ a new technology that turns its articles into commerce vehicles. When they close the checkout, they’re back on the article if they want to continue shopping or reading or doing something else.”. “So

Merchant Services 262

Merchant Services Article Fulfillment eCommerce 262

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Here are some metrics that speak for themselves.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Ecommerce Platforms

MARCH 27, 2017

Well, we've come across a tool called SellerCloud , and it's making an effort to completely revolutionize the way multi-channel selling is done. One Catalog for Syncing Product Details and Specs to All Channels. The whole point of SellerCloud is to make it much easier to sell on multiple channels. Standout SellerCloud Features.

Channel 112

Channel Shipping Costs Multi-channel Document 112

Optimizely

NOVEMBER 5, 2020

In an earlier article , we discussed how loyalty programs work and why brands should invest in them. We suggested that the key to a successful loyalty program is keeping customers engaged and emotionally connected. Increase Engagement Keeping your customers engaged is essential to retaining existing customers and acquiring new ones.

Customer Loyalty 369

Customer Loyalty Article Recommendation Definition 369

Retail TouchPoints

AUGUST 15, 2023

We Aren’t Making Our Customers Hunt and Peck’ While cart abandonment can have many causes, overly complex checkout processes are certainly a major contributor. We know [customers] want the product — they added it to their cart,” said Valencourt. It’s freed us up to answer customer questions about the products,” said Valencourt. “We

Merchant Services 193

Merchant Services Payment Services Customer Experience Outdoor 193

Optimizely

DECEMBER 14, 2017

Are your customers truly engaged, or are they just coasting? Unless you’re keeping a close eye on customer interactions with your B2C brand, it’s impossible to know for sure. You must have quality customer data so you know which customers really are happy, and which customers are entering the at-risk zone.

Customer 210

Customer B2C Customer Loyalty Customer Data 210

lateshipment

FEBRUARY 12, 2024

Well, most work memes describe conditions at the workplace or a specific situation, like a customer coming in with a weird request. Let’s talk about memes that capture what your customers (and maybe even you!) ICYMI, here’s the first part of this article — e-commerce memes that exclusively cover just the order delivery phase.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130