Retail TouchPoints

MARCH 24, 2023

Walmart is reportedly eliminating hundreds of jobs at five ecommerce fulfillment centers, according to Reuters and CNBC. Affected employees have been asked to find jobs at other Walmart locations within 90 days as the company makes cuts “to better prepare for the future needs of customers,” according to a company spokesperson.

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Retail TouchPoints

JANUARY 31, 2024

Zulily Group has engaged the advisory firm Gordon Brothers to sell off more than $85 million of inventory and the assets of its two fulfillment centers following the online retailer’s decision late last year to shut down. Screenshot of the Zulily website from December 2023 highlighting the going-out-of-business sale.

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Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

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Fulfillment Jewelry Operations Technology 234

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

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Shipping Costs Fulfillment Shipping Customer Loyalty 249

Retail TouchPoints

MAY 25, 2023

However, challenges with prioritizing sustainability remain, as companies grapple with the complexities of measuring and reporting their environmental, social, and governance (ESG) performance. Integrate sustainable practices into operational strategies to unify sustainability and business growth.

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Consumer Goods Operations Consumer Supplies 210

Retail TouchPoints

MARCH 9, 2023

Fulfillment technology company Fulfillment IQ has expanded its portfolio with an investment in Tusk Logistics, a regional delivery network. Tusk is designed to integrate easily into a shipper’s existing operational software, such as a warehouse or transportation management system.

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Fulfillment Shipping Costs Shipping Operations 235

Retail TouchPoints

FEBRUARY 14, 2024

Staples will install autonomous item-handling robots in its fulfillment centers as part of a multi-year agreement with RightHand Robotics. Robots have been used in fulfillment centers by a number of brands, including Amazon. Walmart purchased robotics company Alert Innovation in October 2022.

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Fulfillment Supplies Improvements eCommerce 218

Retail TouchPoints

AUGUST 21, 2020

Teams in these cities will support various businesses across the company, including Alexa, Amazon Advertising, Amazon Fashion, Amazon Fresh, Amazon Web Services (AWS) and OpsTech. In Detroit, the company is acquiring more than 25,000. 11 Fulfillment And Delivery Centers To Open In Metro Phoenix.

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Fulfillment Operations Order Fulfillment Toys 176

Retail TouchPoints

SEPTEMBER 29, 2023

One of the most interesting things I learned was that in the 19 th and early 20 th centuries, some companies built what came to be known as “company towns,” owning not just the houses where their workers lived but the “Company Store” that they shopped at, as well as other essential services.

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Fulfillment Customer Experience SEO Operations 263

Ecommerce Platforms

JULY 31, 2022

Chicago, and the entire Midwest region, has significant speed and cost advantages for ecommerce shipping and fulfillment. Not only is Chicago in a centralized location for access to the entire United States (and Canada), but it’s a bustling city with major airports and an attractive environment for companies.

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Fulfillment Shipping Costs Merchant Services Payment Services 104

Retail TouchPoints

NOVEMBER 14, 2022

Amazon unveiled a number of new technical innovations set to be deployed across its operations, including a lighter, more durable drone for deliveries and a new robotic system than can handle individual product sorting. New Fulfillment Robot: Sparrow. Next-Gen Drones. Just as customers in a few select U.S.

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Fulfillment Blog Operations Technology 264

Ecommerce Platforms

OCTOBER 10, 2022

Running a startup is tough work, and in the ecommerce business, it often means fulfilling products from your own office, home, or even a garage. But at some point, you’ll want to find a fulfillment provider to offer faster shipping, and to focus on other parts of your business. The Best Fulfillment Centers for Startups.

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Fulfillment Shipping Costs Payment Services Shopify 211

Retail TouchPoints

JUNE 7, 2022

Clark stepped into the role in early 2021 following the departure of Jeff Wilke ; he had most recently served as SVP of Worldwide Operations. A successor to Clark has not been named, but Amazon CEO Andy Jassy said in a statement that the company would offer an update in the next few weeks.

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Consumer Fulfillment Supplies Operations 249

Retail TouchPoints

AUGUST 23, 2022

Gap has launched a fulfillment service for retailers called GPS Platform Service , offering omnichannel fulfillment using Gap’s nationwide distribution network and handling tasks including delivery to customers or stores, returns initiation and processing at its fulfillment centers. For the first time, we are making Gap Inc.’s

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Fulfillment Retail Supplies B2B 230

Ecommerce Platforms

SEPTEMBER 1, 2022

If you intend to ship ecommerce products to Florida, or anywhere in the Southwest region of the United States, it’s best to use a fulfillment center in Florida, or at least within the surrounding area. The Best Fulfillment Centers in Florida. What are the Best Fulfillment Centers in Florida (Tampa)? Advantages.

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Fulfillment Shipping Costs Payment Services Shopify 197

Retail TouchPoints

APRIL 22, 2022

Amazon is creating a $1 billion venture investment program, the Amazon Industrial Innovation Fund (AIIF), with the goal of supporting innovation in customer fulfillment, logistics and the supply chain. The AIIF will invest in a wide range of companies, from early-stage startups to more established companies.

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Fulfillment Supplies Technology Improvements 262

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

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Operations Omnichannel Customer Experience Consumer 311

Retail TouchPoints

NOVEMBER 30, 2022

The changes follow news that recently appointed Foot Locker President and CEO Mary Dillon would halt a planned expansion into Japan as the company changes course to grow ecommerce and adjust its global operations. The retailer’s executive leadership changes, which will become effective Dec.

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Operations Supplies Omnichannel Fulfillment 243

Kibo

MARCH 17, 2023

In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. This strategy typically requires a modern order management system that can manage complex inventory and omnichannel distribution models and has extensible fulfillment capabilities.

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Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

OCTOBER 1, 2021

Insourcing Fulfillment. But ultimately this strategy will lead companies away from their core competencies and decrease their overall value to customers. As mentioned before, insourcing can lead to cost savings in the long term if companies manage the process strategically and carefully. Outsourcing Fulfillment.

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Supplies Shipping Costs Fulfillment Shipping 268

Retail TouchPoints

JULY 2, 2020

Similarly, the likes of Walmart and Target provide flexible fulfillment options like “buy online, pick up in-store” (BOPIS) paired with convenient curbside pickup. However, many realize that their current fulfillment operations run too slowly to meet rising expectations. Think Small. Embrace Partnerships. Adopt Automation.

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eCommerce Fulfillment Order Fulfillment Shipping Costs 283

Retail TouchPoints

MAY 25, 2023

QVC and HSN parent company Qurate Retail has sold online retailer Zulily to investment firm Regent , which also owns retail and apparel brands including Club Monaco , DIM Paris , Escada , DryBar , Sassoon and Wonderbra. The company is working to optimize its brand portfolio and focus its efforts on the visual commerce segment of retail.

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Apparel Banking Fulfillment Online Retail 221

Ecommerce Platforms

SEPTEMBER 26, 2021

The best 3PL companies in Canada allow for online stores to store their products in Canadian warehouse space, get those items packaged up nicely, and then quickly sent to customers all over Canada. But for a transportation company to provide reliable 3PL services, it must offer the right locations and carrier partners for your area.

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Fulfillment Shipping Costs Merchant Services eCommerce 104

Retail TouchPoints

JUNE 1, 2022

DoorDash has acquired Wolt Enterprises , a Helsinki-based last mile delivery company. Wolt CEO Miki Kuusi will oversee the combined company’s team and operations outside of the U.S., Wolt has developed a wide range of technologies to assist with its operations, from local logistics to retail software to financial solutions.

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Operations Consumer Technology Improvements 285

Retail TouchPoints

OCTOBER 24, 2023

The last three years have been a whirlwind for retailers and CPG companies. At the same time, the Federal Reserve continues to raise interest rates in an effort to cool inflation, making it more expensive for companies to borrow and expand.

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Retail Supplies Operations Technology 263

Fabric

FEBRUARY 22, 2024

With fabric OMS, any retail operator can configure order routing rules to reduce order errors, get closer to customers, and reduce shipping expenses. As businesses grow, so does the complexity of allocating resources to fulfill customer orders across multiple locations. Determine which are the best locations to ship orders from.

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Fulfillment Shipping Costs Order Fulfillment eCommerce 100

Retail TouchPoints

APRIL 8, 2024

The non-alcoholic (NA) beverage brand plans to continue operating as a wholesaler and a DTC ecommerce retailer. Boisson’s Board of Directors has determined that entering into a restructuring process for the company to shift its operational focus is in the best interests of its creditors and other stakeholders,” Bodkins wrote.

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Fulfillment Operations eCommerce Blog 256

Retail Technology Review

JUNE 22, 2021

Nutravita, a fast-growth e-commerce supplement company, has selected James and James Fulfilment to provide a fully outsourced e-commerce fulfilment service, as it diversifies and enhances its direct-to-consumer (D2C) shopping experience.

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eCommerce Fulfillment Operations Consumer 137

Retail TouchPoints

JUNE 28, 2023

As it marks its 10-year anniversary, DoorDash is doubling down on its ambition to evolve beyond restaurant delivery to become “the local commerce company.” Xu shared some impressive stats from the company’s first decade: DoorDash has fulfilled more than 5 billion orders, driving over $100 billion in sales across 25 countries.

Merchant Services 235

Merchant Services Payment Services Sporting Goods Fulfillment 235

Retail TouchPoints

NOVEMBER 22, 2023

Walmart has introduced parcel stations — essentially mini “post offices” designed to streamline stores’ receiving and delivering of orders — and will have them operating in more than 40 stores by the end of 2023. Many are operating now, in time for the holiday season, and Walmart plans to expand the stations to additional stores next year.

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Fulfillment Operations Customer Experience Blog 229

Retail TouchPoints

FEBRUARY 2, 2022

Last-mile delivery company Shipt has named Kamau Witherspoon as its new CEO, effective March 1, 2022. Witherspoon will replace Kelly Caruso, who has led the company since early 2019 and who will remain in an advisory capacity during the transition period. Kamau Witherspoon. division of Yum! division of Yum!

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Operations Supplies Improvements Retail 244

RetailDive

FEBRUARY 7, 2024

FreshRealm will acquire the assets and fulfill customer orders, while the meal kit company will handle front-end operations.

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Fulfillment Operations Customer 100

Retail TouchPoints

SEPTEMBER 14, 2021

Amazon is adding 125,000 new warehouse and transportation jobs as it seeks to staff up the 350 fulfillment centers, sortation centers, regional air hubs and delivery stations it has opened this year, 100 of which will open in September alone.

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Fulfillment Workshop Operations Events 218

365 Retail

OCTOBER 11, 2023

UK logistics specialist Kammac is taking the pain out of e-fulfilment with a new pop-up service, helping start-up businesses to outsource their operation within days. For rapidly growing start-up ventures, the quality of service provided can be at risk when it comes to outsourcing logistics and fulfilment. “We

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Fulfillment eCommerce Operations Events 104

Retail TouchPoints

JUNE 2, 2021

This surging demand has exposed fulfilment inefficiencies and sent retailers scrambling to power their delivery operations. The heaviest investment will take place in order fulfillment, such as last-mile delivery. In such cases, the addition of drivers and fleets may even exacerbate fulfillment issues.

Operations 152

Operations Fulfillment Order Fulfillment Technology 152

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

Food and Beverages 301

Food and Beverages Operations Consumer Omnichannel 301

Retail TouchPoints

SEPTEMBER 4, 2020

To this end, Loblaw partnered with Google Cloud to help scale up its operations — including the formation of a dedicated war room where Loblaw and Google engineers worked side by side to quickly come up with a plan. This is both in terms of our capacity to accept the increased demand for orders, as well as our ability to fulfill these orders.

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eCommerce Fulfillment Technology Operations 248