Retail TouchPoints

SEPTEMBER 29, 2023

One of the most interesting things I learned was that in the 19 th and early 20 th centuries, some companies built what came to be known as “company towns,” owning not just the houses where their workers lived but the “Company Store” that they shopped at, as well as other essential services.

Fulfillment 278

Fulfillment Customer Experience SEO Operations 278

Retail TouchPoints

JUNE 1, 2022

DoorDash has acquired Wolt Enterprises , a Helsinki-based last mile delivery company. Wolt CEO Miki Kuusi will oversee the combined company’s team and operations outside of the U.S., Wolt has developed a wide range of technologies to assist with its operations, from local logistics to retail software to financial solutions.

Operations 301

Operations Consumer Technology Improvements 301

Retail TouchPoints

OCTOBER 24, 2023

The last three years have been a whirlwind for retailers and CPG companies. At the same time, the Federal Reserve continues to raise interest rates in an effort to cool inflation, making it more expensive for companies to borrow and expand.

Retail 278

Retail Supplies Operations Technology 278

Retail TouchPoints

MAY 2, 2023

Tuesday Morning has received permission from a bankruptcy judge to wind down its operations after nearly 50 years in business despite an objection from one of its investors. Tuesday Morning operated fewer than 500 stores when it made its latest bankruptcy filing in February, which was the second since 2020.

Operations 228

Operations Merchant Services Gifts Management 228

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 325

Operations Omnichannel Customer Experience Consumer 325

Retail TouchPoints

JUNE 27, 2023

In its ongoing bid to appeal to small business owners, Amazon is making business accounts free for sole operators who already have a personal Prime membership. and 80% of those are solo operators with no employees — and that is exactly who Business Prime Duo is set up to help.

Shipping Costs 258

Shipping Costs Operations Small Business Retail Customer Loyalty 258

Retail TouchPoints

MAY 10, 2023

Riley Financial and Irradiant Partners, have agreed to acquire approximately 64% of the company’s stock that the management group does not currently own in a transaction that will take the company private. In total, Franchise Group currently operates more than 3,000 locations, predominantly in the U.S.,

Home Furnishings 276

Home Furnishings Management Supplies Operations 276

Retail TouchPoints

JANUARY 13, 2023

Beauty brand Morphe ’s parent company FORMA Brands has initiated voluntary Chapter 11 proceedings in order to facilitate the sale of its assets for $33 million. The creditors plan to take over Morphe’s wholesale operations, online platforms and international retail stores, subject to court approval. will remain operational.

Operations 278

Operations Management Consumer eCommerce 278

Retail TouchPoints

NOVEMBER 10, 2023

The brand has acquired a newfound relevance among Gen Z and millennials that has helped the company achieve a 5% year-over-year net revenue increase, while Kate Spade and Stuart Weitzman both saw losses over the same period. These increases were driven by lower freight expenses and operational improvements. In addition to reaching $1.16

Operations 249

Operations Omnichannel Fashion Improvements 249

Retail TouchPoints

MARCH 3, 2023

The ecommerce site closed on March 2, and the company expects to wind down its brick-and-mortar operations by late June 2023. Nordstrom’s Canadian operations employ approximately 2,500 people. “We We entered Canada in 2014 with a plan to build and sustain a long-term business there,” said Erik Nordstrom, CEO of Nordstrom Inc.

Operations 284

Operations Department Stores eCommerce Supplies 284

Retail TouchPoints

FEBRUARY 2, 2022

Last-mile delivery company Shipt has named Kamau Witherspoon as its new CEO, effective March 1, 2022. Witherspoon will replace Kelly Caruso, who has led the company since early 2019 and who will remain in an advisory capacity during the transition period. Kamau Witherspoon. division of Yum! division of Yum!

Operations 257

Operations Supplies Improvements Retail 257

Retail TouchPoints

NOVEMBER 30, 2022

The changes follow news that recently appointed Foot Locker President and CEO Mary Dillon would halt a planned expansion into Japan as the company changes course to grow ecommerce and adjust its global operations. The retailer’s executive leadership changes, which will become effective Dec.

Operations 260

Operations Supplies Omnichannel Fulfillment 260

Retail TouchPoints

MAY 3, 2023

Texas-based Brookshire Grocery Company (BGC) has chosen NCR Corporation to provide the foundation of its in-store POS technology. NCR aims to deliver an experience-focused operating model via a platform that will enable BGC to bring innovation to market faster and at a lower cost.

POS 275

POS Payment Services Technology Operations 275

Retail TouchPoints

OCTOBER 6, 2022

Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. This enables operations with fewer space constraints inside the MFC and eliminates the need to pause the entire system for maintenance.

Fulfillment 332

Fulfillment Order Fulfillment Supplies Omnichannel 332

Retail TouchPoints

FEBRUARY 22, 2022

Board of Directors announced that the company’s ecommerce operations will remain integrated within the larger business, not spun off into a separate company. . Activist investor Jana Partners took a stake in Macy’s in October 2021 and pushed the company to separate its ecommerce business from its brick-and-mortar operations.

Operations 276

Operations eCommerce Omnichannel Supplies 276

Retail TouchPoints

JUNE 15, 2022

In response to the ongoing conflict in Ukraine, the Inter IKEA Group and Ingka Group , the holding company that controls the home goods retailer’s stores, shared that IKEA operations in Russia and Belarus will continue to scale down after an initial pause in March.

Operations 290

Operations Home Furnishings Retail Supplies 290

Forrester eCommerce

AUGUST 8, 2022

To combat this, companies must follow the model for modern marketing: customer understanding informs brand strategy, which leads to brand experience. To adeptly support brand strategy, marketers must make marketing operations more efficient, streamlined, and cost effective, especially among pandemic-induced decentralized workforces.

Operations 195

Operations Marketing Management Information 195

Groove

FEBRUARY 27, 2024

He is responsible for developing and executing the overarching strategies and OKRs that ensure scalable and sustainable long-term growth, leveraging his expertise in digital marketing, e-commerce operations, product launch, and cross-channel sales team management.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Forrester eCommerce

DECEMBER 16, 2021

In November, I started as the newest member of Forrester’s infrastructure and operations (I&O) research team. As a senior analyst at Forrester, I aspire to live by our company values of being bold at work. When did you join Forrester?

Operations 195

Operations Management Information Technology 195

RetailDive

APRIL 25, 2024

Costs associated with inbound freight and warehousing costs dropped as the furniture company rolled out planning capabilities and simplified operations.

Operations 74

Operations 74

Retail TouchPoints

JULY 7, 2022

Destination retailer Event Network — which operates gift shops for aquariums, zoos, museums, science centers, botanical gardens and other cultural attractions — has upgraded to a mobile point-of-service (POS) system and adopted a new cloud infrastructure as it continues its digital transformation.

POS 265

POS Gifts Events Mobile 265

Retail TouchPoints

OCTOBER 19, 2021

Saks was last valued at $2 billion in March 2021 when the company split off its ecommerce business from the brick-and-mortar operations, now called SFA. The company received a $200 million equity investment in a round led by Insight Partners.

Operations 274

Operations Department Stores eCommerce Other 274

Kissmetrics

MARCH 2, 2021

The social media giant’s rise to search engine status includes the addition of advanced features, like Facebook search operators. What are Facebook search operators, and why should you care about them? Before we get into that, let’s first talk about what search operators are and why they matter.

Operations 270

Operations Social Media Presentation Web Design 270

Forrester eCommerce

AUGUST 8, 2023

CI companies like JFrog and CloudBees have acquired CDRA companies like Shippable and ElectricCloud. CD companies such as Harness are buying CI tools like Drone. […]

Operations 195

Operations Customer 195

Forrester eCommerce

NOVEMBER 6, 2020

Companies large and small stepped up to the plate to find creative solutions. This accelerated an already ongoing trend for companies to become future fit — i.e., adaptive, creative, and resilient. For many companies, that meant accelerating DevOps practices to help […].

Operations 419

Operations Customer 419

Retail TouchPoints

MAY 25, 2023

QVC and HSN parent company Qurate Retail has sold online retailer Zulily to investment firm Regent , which also owns retail and apparel brands including Club Monaco , DIM Paris , Escada , DryBar , Sassoon and Wonderbra. The company is working to optimize its brand portfolio and focus its efforts on the visual commerce segment of retail.

Apparel 238

Apparel Banking Fulfillment Online Retail 238

Retail TouchPoints

JUNE 7, 2022

Clark stepped into the role in early 2021 following the departure of Jeff Wilke ; he had most recently served as SVP of Worldwide Operations. A successor to Clark has not been named, but Amazon CEO Andy Jassy said in a statement that the company would offer an update in the next few weeks.

Consumer 267

Consumer Fulfillment Supplies Operations 267

Forrester eCommerce

AUGUST 2, 2023

B2C marketing has undergone so much change since the 2010 dawning of the age of the customer that companies have no choice but to become customer-obsessed now. Unpredictable and fast-changing macroeconomic conditions? And industry variability with no one-size-fits-all model? Marketing […]

B2C 195

B2C Operations Marketing Consumer 195

Kissmetrics

JANUARY 2, 2021

Or you could get a marketing automation company to do everything. Don’t just look for a marketing automation tool, find a marketing automation company (agency) that can help you with everything. The 5 Best Marketing Automation Companies. I truly believe we’re one of the best companies at content, period.

Marketing 363

Marketing Operations Definition Recommendation 363

Retail TouchPoints

AUGUST 9, 2022

Tapestry — parent company of Coach , Kate Spade and Stuart Weitzman — has announced the retirement of COO Tom Glaser. CFO Scott Roe, with 30 years of retail finance and operations experience under his belt, will take on the COO role in addition to his current responsibilities, effective immediately. Glaser will stay on until Oct.

Operations 263

Operations Supplies Technology Information 263

Retail TouchPoints

APRIL 4, 2022

Aligning with Nordstrom’s Closer to You concept of cultivating a convenient and interconnected experience across both stores and digital platforms, the new appointments centralize customer strategy under Worzel, while store operations for Nordstrom and Nordstrom Rack are consolidated under Jamie Nordstrom. in a statement. “It

Operations 251

Operations Customer Supplies Management 251

Retail TouchPoints

APRIL 24, 2023

The retailer has received a commitment of approximately $240 million in debtor-in-possession financing from Sixth Street Specialty Lending to provide the necessary liquidity to support operations during the Chapter 11 process.

Payment Services 261

Payment Services Operations Supplies Improvements 261

Retail TouchPoints

MAY 24, 2022

In a statement made May 23, 2022, Starbucks’ CEO Kevin Johnson noted that the company will support its nearly 2,000 associates in Russia with six months of pay and job search assistance. Starbucks entered the Russian market in 2007 and its franchises in the country are operated by Kuwait-based Alshaya Group. “As

Operations 258

Operations Marketing Retail 258

Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom integration to help the company modernize their website and upgrade the user experience. This means customers can now order the amount they need without worrying about the company calling back to say the item they ordered is actually out of stock.

BigCommerce 370

BigCommerce Operations Magento B2B 370

Retail TouchPoints

DECEMBER 15, 2022

The Honest Company , the Jessica Alba-founded baby and home goods brand, has named Carla Vernón as its new CEO, effective Jan. Current CEO Nick Vlahos will step down from day-to-day operations as part of a planned succession but will remain on the company’s board of directors. Honest Company Board Chair James D.

Beauty and Health 238

Beauty and Health Food and Beverages Omnichannel Events 238

Retail TouchPoints

APRIL 5, 2021

The Hypersonix enterprise AI platform allows companies in the convenience and fuel segment to provide non-technical business stakeholders with AI-powered diagnostic, predictive and prescriptive analytics that allow them to make better, faster decisions. H&S also operates Power Market and Extra Mile convenience and food store locations.

Operations 176

Operations Technology Information Marketing 176

Retail TouchPoints

FEBRUARY 25, 2022

brick-and-mortar operations on Feb. 18, 2022, according to the company website. The brand’s international businesses, b8ta Japan and b8ta MENA in the UAE, remain operational, and the Japanese business has acquired the brand’s licenses in Japan, according to TechCrunch. “It Experiential retailer b8ta officially shut down its U.S.

Operations 302

Operations Other Retail Toys 302