Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. Current COO John Harper, who has with Macy’s for more than 35 years, will leave the company on Aug.

Payment Services 336

Payment Services Omnichannel Department Stores Operations 336

Retail TouchPoints

MAY 25, 2023

Nike has made two senior leadership promotions aimed at helping the brand build on its current momentum while driving deeper integration across the business. In her new role she will lead Nike’s global product engine and integrate its brand marketing storytelling to help the company build deeper relationships and engagement.

Supplies 274

Supplies Consumer Management Operations 274

Retail TouchPoints

OCTOBER 26, 2022

Gove will continue to serve on the company’s board. During her 42-year career, Gove has worked in a number of executive leadership roles and served on the boards of different companies, many in the retail space, including Conn’s HomePlus , The Fresh Market , Tailored Brands , Iconix Brand Group , AutoZone and Golfsmith.

Customer Loyalty 263

Customer Loyalty Supplies Operations Marketing 263

Retail TouchPoints

DECEMBER 15, 2022

The Honest Company , the Jessica Alba-founded baby and home goods brand, has named Carla Vernón as its new CEO, effective Jan. Current CEO Nick Vlahos will step down from day-to-day operations as part of a planned succession but will remain on the company’s board of directors. Honest Company Board Chair James D.

Beauty and Health 272

Beauty and Health Food and Beverages Omnichannel Events 272

Retail TouchPoints

APRIL 13, 2021

Moss brings a decadeof leadership in a variety of high-tech businesses to his new role. He is tasked with driving the company’s end-to-end integration, increasing speed through digitalization, lean manufacturing and product customization to adapt quickly to evolving fashion trends. ”

Jewelry 264

Jewelry Supplies Books Fashion 264

Kissmetrics

APRIL 7, 2021

Thought leadership marketing is a powerful thing. What Is Thought Leadership Marketing? Thought leadership marketing is the practice of increasing your brand’s visibility by establishing yourself as an expert source of information. What Is Thought Leadership Marketing? Improve Brand Awareness and Exposure.

Marketing 255

Marketing Books Social Media Live Chat 255

Retail TouchPoints

MAY 5, 2022

Target also expanded its leadership team with other promotions and expanded the duties of the Chief Growth Officer position. Craig has been with Target since 2008, most recently as SVP of Digital, and has held leadership roles across various other business areas. ”

Supplies 245

Supplies Customer Experience Omnichannel Other 245

Retail TouchPoints

SEPTEMBER 22, 2022

After increasing its stake in the company to 70% a year ago, WBA now plans to acquire the remaining 30% stake from other equity holders for approximately $1.37 The company will continue to operate as a distinct business and brand within WBA after the acquisition. billion in a transaction expected to close by the end of this year.

Omnichannel 264

Omnichannel Customer Experience Other Operations 264

Retail TouchPoints

JANUARY 31, 2023

Vera Bradley has reconfigured its leadership team with the appointment of Alison Hiatt to the newly-created job of Chief Marketing Officer and the removal of three high-level roles. Hiatt most recently served as CMO at Salt and Straw , where she helped expand the ice cream company over the last four years.

Operations 173

Operations Marketing Retail Customer 173

Forrester eCommerce

MARCH 6, 2024

How recently did your company leadership issue a directive implying that the sales team must change their behavior? Not long ago, if yours is like most revenue organizations.

Customer 426

Customer 426

Retail TouchPoints

JANUARY 28, 2022

The Home Depot has named 22-year company veteran Edward “Ted” Decker as CEO and President, effective March 1, 2022. Decker also has been elected to the company’s board of directors. I have tremendous confidence that he will guide our company to new heights.”

Merchant Services 274

Merchant Services Arts Supplies Operations 274

Forrester eCommerce

JANUARY 26, 2023

Here’s a peek at three actions we recommend in our new report “Navigating The 2023 Downturn: Technology Executive” so that tech executives can position their companies for market leadership when the rebound comes.

Technology 195

Technology Recommendation Customer Marketing 195

Retail TouchPoints

JUNE 7, 2022

A successor to Clark has not been named, but Amazon CEO Andy Jassy said in a statement that the company would offer an update in the next few weeks. Clark’s career with Amazon began in May 1999 with the company’s Operations Pathways Program, which he joined immediately after graduation from his MBA program.

Consumer 288

Consumer Fulfillment Supplies Operations 288

Retail TouchPoints

SEPTEMBER 28, 2020

Patagonia has named Ryan Gellert CEO of Patagonia Works, the retailer’s holding company. Williams, who joined the Patagonia Product Team in 2001, will lead the company’s developments in materials, carbon-capturing business models and design. Gellert has overseen Patagonia’s European, Middle Eastern and African business since 2014.

Outdoor 296

Outdoor Apparel Retail Operations 296

Forrester eCommerce

APRIL 24, 2024

This award offers the opportunity to showcase real excellence in enterprise architecture, distinguish your company’s thought leadership, and give back to the broader architecture profession. Since 2010, Forrester has sponsored its Global EA Awards, which means this is the 15th annual occasion!

Customer 217

Customer 217

Retail TouchPoints

NOVEMBER 25, 2020

Libby Wadle, a retail industry veteran who has filled a number of senior management roles at J.Crew Group since she joined the company in 2004, has been named CEO. She replaces Jan Singer, who has left to pursue other endeavors.

Operations 284

Operations Management Retail Other 284

Retail TouchPoints

JANUARY 5, 2023

5, bringing the struggling retailer’s share price down 86% year-over-year, after the company reported that it was having trouble getting enough merchandise to fill its shelves while also bringing in fewer customers. The company expects sales for its Q3 2022, which ended Nov. Bed Bath & Beyond shares dropped more than 24% on Jan.

Improvements 312

Improvements Customer Operations Technology 312

365 Retail

NOVEMBER 20, 2023

The exciting new leadership expansion marks a new chapter of growth for the business as it aggressively accelerates its European expansion strategy. This is why the time is right to strengthen our leadership team to help us deliver on our vision to positively disrupt the world of off-price.”

eCommerce Platforms 104

eCommerce Platforms Games Operations eCommerce 104

Forrester eCommerce

OCTOBER 18, 2023

With generative AI expanding the ways that companies can create better customer experiences, Adobe last week reinforced its leadership position in genAI for business at its annual event for its core “creator” customer base, Adobe MAX.

Customer Experience 440

Customer Experience Events Customer 440

Forrester eCommerce

SEPTEMBER 10, 2019

But it also signaled Apple’s intention to take a leadership position in the future of business, a shift away from products, beyond services, to hopes. Today’s Apple announcements largely consisted of modest, incremental improvements to its established line of products. To explain, I’ll go back in time.

Improvements 355

Improvements Consumer Customer 355

Retail TouchPoints

FEBRUARY 20, 2024

parent company of Bed Bath & Beyond and Overstock.com — has appointed new CEOs for both brands, and also named Camping World CEO and TV personality Marcus Lemonis as Executive Chairman of its board of directors. Chandra Holt, formerly President and CEO of Conn’s HomePlus , is joining the company as CEO of Bed Bath & Beyond.

Home Furnishings 264

Home Furnishings eCommerce Operations Improvements 264

Retail TouchPoints

APRIL 1, 2022

Corporate awareness of diversity, equity and inclusion practices (DE&I) in retail has grown over the last few years, but within many companies actual progress has been slow or nonexistent. But while some companies were genuinely committed to inclusion, others saw an opportunity to capitalize on a topic they viewed as a trend.

Retail 278

Retail Consumer Other Management 278

Retail TouchPoints

APRIL 2, 2021

These executives will be integral to accelerating J.Crew Group’s approach to building a digital-first, purpose-driven organization under its J.Crew , Madewell and J.Crew Factory brands, the company said in a release. where he held a series of leadership positions. where he oversaw North and South America. .”

Technology 164

Technology Information Retail Management 164

Retail TouchPoints

FEBRUARY 8, 2022

Subscriber growth projections took a hit as well, with the company expecting to end the year with 3 million users compared to earlier estimates of 3.35 Peloton is facing these challenges head-on with the appointment of its new CEO: McCarthy is a longtime executive, advisor and board member at both public and private technology companies.

Subscription 289

Subscription Operations Technology Improvements 289

Retail TouchPoints

AUGUST 27, 2021

Former Coach President and CEO Joshua Schulman has been appointed CEO of the Michael Kors brand and will succeed John Idol as CEO of parent company Capri Holdings in September 2022. Josh’s appointment is part of a thoughtfully planned leadership succession,” said Idol, who will become Executive Chairman when Schulman takes over next year. “The

Fashion 264

Fashion Management Consumer Retail 264

365 Retail

SEPTEMBER 24, 2023

Integrated Systems Events has announced the expansion of its Senior Leadership Team with key appointments ahead of ISE 2024. Jeroen brings extensive international finance experience from the energy, engineering and IT business to the company, working for both large multinationals as well as start-up companies.

Events 52

Events Management Marketing Operations 52

RetailDive

APRIL 10, 2024

The founder, who remains a board member, moves on as the brand’s leadership says recent turnaround efforts are working.

113

113

Retail TouchPoints

MAY 28, 2020

In the wake of COVID-19, leadership teams have responded and adapted in different ways. While specific priorities and action items vary based on industry, target customer and business model, some underlying leadership qualities are proving highly valuable. Leaders genuinely need to articulate a vision for the future,” Kurtz said.

Games 180

Games Other Retail Customer 180

Retail TouchPoints

NOVEMBER 9, 2022

I’m proud and humbled to take the Interim CEO role during such an important time for the company,” said Kingsbury in a statement. I firmly believe in the long-term potential of this company, our associates and our ability to deliver value for shareholders.”.

Definition 298

Definition Omnichannel eCommerce Customer 298

RetailDive

SEPTEMBER 8, 2022

The appointment of Laura Crossen as interim CFO has raised questions about the type of permanent finance leadership the company will need.

113

113

365 Retail

SEPTEMBER 11, 2023

In this pivotal role, Joanne will focus on delivering best-in-class operations across bp’s 300 company owned retail sites, while enhancing the convenience experience and driving growth initiatives.

Operations 109

Operations Retail Customer Experience Mobile 109

Forrester eCommerce

MARCH 9, 2022

B2B buyers increasingly seek out companies with values that align with their own. At this year’s B2B Summit North America, learn how B2B leaders can authentically demonstrate purpose.

B2B 195

B2B Management Marketing 195

Retail TouchPoints

MARCH 15, 2024

It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco , Under Armour , Fossil Group and, as Retail TouchPoints previously reported, Allbirds. This will be the third CEO switch-up at the company in nearly as many years.

Retail 264

Retail Operations Management Customer Experience 264

RetailWire

JANUARY 16, 2024

The CEO of Adidas, Bjørn Gulden, gave his personal cell number to all 60,000 Adidas employees, an unconventional yet strategic move to increase transparency within the company.

104

104

Retail TouchPoints

SEPTEMBER 15, 2023

has announced a series of executive leadership appointments across its merchandising and store organizations, effective immediately, including the promotions of Jamie Nordstrom to the role of Chief Merchandising Officer, Fanya Chandler to President of Nordstrom stores and Gemma Lionello to the newly created role of President of Nordstrom Rack.

Management 264

Management Operations Customer Retail 264

Kissmetrics

SEPTEMBER 1, 2020

It’s why you’ll find countless SEO companies scrambling for a piece of that sugary cake. With all this confusion, I sense you came here pondering: How do I filter vetted SEO companies? How can I find a top SEO company that doesn’t need ads to rank its website organically? The 5 Top SEO Companies in The World.

SEO 286

SEO Recommendation eCommerce Management 286

Retail TouchPoints

MARCH 25, 2024

Starbucks has reorganized its global leadership structure as it moves forward with its “Triple Shot Reinvention with Two Pumps” growth strategy , which includes plans to expand its global footprint to 55,000 locations by 2030. These include: Michael Conway has been named as the company’s first-ever CEO of North America.

Merchant Services 263

Merchant Services Marketing Channel Management 263