Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Stand Out Beyond Free Shipping .

Customer Loyalty 215

Customer Loyalty Customer Retail Shipping Costs 215

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. As an online-centric business type, D2C has experienced tremendous growth over the course of the coronavirus pandemic as consumers have reduced their in-store shopping. of all D2C sales.

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Retail TouchPoints

MARCH 25, 2022

This is further supported by a study from NetSuite , which found that 97% of consumers see a need to go to a physical store. Significantly, 70% of those surveyed believe the most appealing stores have features that simplify and streamline shopping. The customer data is stored in the app, so all it takes is a few clicks to pay.

Payments 271

Payments Payment Services Social Media Electronics 271

Retail TouchPoints

FEBRUARY 18, 2021

And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place. consumer health concerns still loom, according to survey data from Shopkick.

Retail 296

Retail Beauty and Health Books Omnichannel 296

Retail TouchPoints

SEPTEMBER 28, 2021

But new laws, regulations and tech policies are forcing businesses to completely rethink how they collect and use data. Additionally, consumers have become more aware of companies’ data collection practices and have actively responded to personalization practices they perceive as shady, intrusive or both. said Kibel.

Consumer 271

Consumer Customer Experience eCommerce Technology 271

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences.

Fulfillment 279

Fulfillment Vend Operations Technology 279

Sailthru

MARCH 8, 2018

As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. Technology has created a complex customer journey. How can a brand master the omnichannel experience? Personalization and omnichannel.

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

Retail TouchPoints

JANUARY 24, 2023

Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points.

Food and Beverages 276

Food and Beverages BigCommerce Home Furnishings PayPal 276

iVend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

POS 105

POS Payment Services Payments Omnichannel 105

Kissmetrics

JANUARY 17, 2022

Segmentation helps brands to understand their customers better and target their products accordingly. You can implement email segmentation by analyzing the customer data and behavior over various channels to deliver the content and style most valuable to your buyers/prospects. Customers Prefer Personalized Messages.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Smile.io

MAY 15, 2024

   Consider these scalability factors when choosing an ecommerce platform: Omnichannel compatibility —As ecommerce stores scale, new sales channels emerge. Shopify Plus and POS are great options for omnichannel commerce.  Omnichannel commerce is a strategy to reach customers across different platforms.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Optimizely

AUGUST 9, 2018

Some traditional retailers and CPG brands have begun to adopt new technologies and realize the full potential of ecommerce and direct-to-consumer. The challenge is how to convey that understanding of what your product does to the consumer on the other side of the keyboard.” For many B2C brands, the customer is the center of the world.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Retail TouchPoints

SEPTEMBER 28, 2020

Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. Ecommerce execution will lean more heavily on store-based fulfillment. The rescheduled Prime Day, set for Oct.

Fulfillment 305

Fulfillment Department Stores Shipping Costs eCommerce 305

lateshipment

APRIL 2, 2021

However, you must keep in mind that entirely relying on these marketplaces can limit your brand’s growth (as you don’t own the customer data). Hybrid (omnichannel) marketing is the future now. Hybrid marketing (also known as omnichannel marketing) can enable businesses like yours to do just that. hot and trendy.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey. These tech investments are likely to be crucial.

Supplies 234

Supplies Retail Customer Data Technology 234

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Elsner

MAY 21, 2020

In today’s fast-paced market, the majority of the customers are turning to B2B Ecommerce stores to purchase their products directly. B2B customer experience has improved, but the consumers are waiting for stores to buck up and fulfill their expectations. Prepare Omnichannel Commerce Strategy.

B2B 78

B2B eCommerce Improvements B2C 78

365 Retail

DECEMBER 21, 2021

1. Focus on reaching ‘Omnichannel Nirvana’ ? . AI tools analysing millions of data points in real-time to optimise efficiency and?decision omnichannel nirvana. . Yes, online shopping will continue to grow – our recent data alongside?GWI, As marketers, and as consumers, this will come as no surprise.

Social Media 104

Social Media Retail Payment Services Subscription 104

Omnisend

MAY 18, 2021

At the same time, a survey by Rolling Stone reveals that it’s likely the market will spike to an incredible $22 billion by the year 2022. With the coronavirus pandemic, more and more customers are turning to ecommerce. This should also be assisted by a strong omnichannel strategy. The Top CBD Ecommerce Trends.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Kibo

APRIL 26, 2022

The past two years have demonstrated that consumers are ready and willing to change their behavior to find and purchase the things they need. Shoppers migrated online in droves in 2020, with eCommerce sales up nearly 32% from 2019 per data from Digital Commerce 360. A pivot to omnichannel shopping is also being adopted by consumers.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

lateshipment

NOVEMBER 26, 2023

On the other side of the same coin, 46% of customers say that a positive post-purchase experience makes them more likely to buy from a brand again. Increase in retention, brand reputation, and consumer spending: A positive post-purchase experience can make customers feel happy, valued, and appreciated.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Kibo

DECEMBER 14, 2021

Now, this generation is entering its prime spending years, and as millennials age into their 30s and 40s, they will be an increasingly important consumer group. Merchants are shifting toward a fast and efficient customer digital shipping experience to meet the demands of the millennial shopper. In a survey of U.S.

Social Media 62

Social Media Retail Mobile Omnichannel 62

PFS

AUGUST 23, 2017

survey revealed that by 2020, most shoppers will want to be left alone without engaging with an in-store sales clerk. On the home front, more than half of the consumers surveyed by Opinion Research Corp. So far, only one in 10 consumers are using their devices to order products – queries about the weather being most common.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

Sailthru

SEPTEMBER 18, 2019

Sorting through endless amounts of furniture and home décor is very time-consuming, and so is locating furnishings that reflect your own unique style. Many of their customers need advice or recommendations on how to use and install certain products. The brand developed an omnichannel strategy to solve this problem.

Home Furnishings 60

Home Furnishings Retail Customer Experience Mobile 60

Retail TouchPoints

AUGUST 31, 2022

And 64% of all consumers have purchased a virtual good or taken part in a virtual experience or service in the past year.”. Prediction 2: Operational Excellence will Help Omnichannel Retailers Stand Apart. Further digitizing the in-store side would maximize speed and convenience while empowering the customer.

Omnichannel 270

Omnichannel Toys Shipping Costs Sporting Goods 270

Retail TouchPoints

AUGUST 30, 2023

Nearly two-thirds of consumers ( 65% ) say they “love” fewer than three brands, according to a U.S.-based based survey conducted by Dynata. With customer behaviors and expectations changing so rapidly, it’s difficult to pinpoint what truly drives this lack of brand love and loyalty.

Customer Loyalty 260

Customer Loyalty Retail Shipping Costs Financial Services 260

Retail TouchPoints

JANUARY 5, 2023

But data strategy is only one of the beauty brand’s many “superpowers,” according to Ekta Chopra, e.l.f.’s s Chief Digital Officer: “We don’t give our consumer just one thing — we learn from our community and then we bring on new superpowers that they want,” Chopra said in an interview with Retail TouchPoints.

Customer Experience 302

Customer Experience Customer Data Consumer eCommerce 302

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. It represents the new normal in how B2B and B2C consumers research, purchase, and acquire products. A recent survey of 1200 US consumers found that the majority of respondents are shopping online, 41% via ecommerce websites, and 16% via shopping apps. Source: Google.

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Retail TouchPoints

JUNE 30, 2022

According to research by PWC , consumers are willing to pay up to a 16% price premium for a product or service that comes with a superior customer experience. An omnichannel contact center enables an organization to learn about, and cater to, individual preferences.

Omnichannel 245

Omnichannel Customer Experience Channel Technology 245

Retail TouchPoints

MAY 12, 2021

But behind the numbers is a little-heralded success story, a story of nimble adjustments and the jewelry vertical’s embrace of digital and omnichannel initiatives to better serve customers. It closed down all channels except online, and put all its advertising dollars and social media initiatives into selling direct to consumers (DTC).

Jewelry 228

Jewelry Multichannel Retail Merchant Services 228

Ecommerce Platforms

MARCH 8, 2023

Live chat add-ons for ecommerce stores are simple tools which can embed into your existing store, providing customers with access to live chat support. These convenient plugins are excellent for increasing customer satisfaction scores, as they provide website visitors and consumers with another way to reach out for help and guidance.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

Live chat add-ons for ecommerce stores are simple tools which can embed into your existing store, providing customers with access to live chat support. These convenient plugins are excellent for increasing customer satisfaction scores, as they provide website visitors and consumers with another way to reach out for help and guidance.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Retail TouchPoints

APRIL 7, 2023

Hackers heavily target financial and payment data in breaches. This causes friction in business decisions since consumers prefer omnichannel shopping options , but ecommerce increases cybersecurity risks. Retail businesses can also take steps to help protect their customers’ data.

Payment Services 248

Payment Services Magazine eCommerce Improvements 248

iVend

SEPTEMBER 14, 2023

Read more In the tough and highly competitive world that is retail, retailers need smart competitive strategies to ensure that they succeed and win in the race for customer spend and loyalty. We’ve looked at the importance of a customer-centric approach, data-based decisions, omnichannel, supply chain management and your team.

Payment Services 105

Payment Services POS Retail Operations 105

GetElastic

APRIL 28, 2022

direct-to-consumer (DTC) eCommerce sales reached 129 billion, and are projected to reach 151 this year. DTC eCommerce is an eCommerce business model in which brands sell directly to their end customers, as opposed to using third-parties such as wholesalers, distributors, or other retailers. In 2021, U.S. Now isn't that crazy!

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Omnisend

SEPTEMBER 9, 2021

Gain Visibility in Your Consumers’ Behavior. To connect with your ideal consumer, business owners first need to know who they are. You have access to a wealth of critical data, such as the type of customer data found in email marketing platforms like Omnisend; consider using it to create a buyer persona.

Small Business Retail 148

Small Business Retail Shipping Costs Social Media Omnichannel 148