Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. Then, go into TikTok’s video editor and press the plus icon at the bottom of the screen to scroll through what songs are trending.

Consumer 244

Consumer Magazine Social Media Clothing 244

Omnisend

MAY 7, 2020

Companies today are in a constant battle for consumers’ attention—but getting that attention isn’t easy. As consumers are increasingly being exposed to generic marketing and distraction only a fingertip away, marketers need to find ways to stand out and from the crowd and provide relevant, personalized and attention-grabbing messaging.

Demo 88

Demo Customer Data Information Marketing 88

Retail TouchPoints

SEPTEMBER 29, 2023

With our Editor’s Perspectives column, you’ll get insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. Amazon: Not a Monopoly but Acting Monopolistic? and among the top marketplaces around the globe.

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Fulfillment Customer Experience SEO Operations 246

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supplies 281

Supplies Shipping Costs Customer Loyalty Technology 281

Retail TouchPoints

MARCH 6, 2024

Experts indicate that the root of shopping malls’ “identity crisis” is their inability to effectively leverage data to curate experiences that represent the full scope of consumers’ needs and lifestyles. That is, until Dolphin Centre in the UK. That means being much more content-focused and more audience-focused.”

Small Business Retail 229

Small Business Retail Events Merchant Services Consumer 229

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. The NRF Big Show , held in NYC Jan.

Food and Beverages 256

Food and Beverages BigCommerce Home Furnishings PayPal 256

Retail TouchPoints

NOVEMBER 29, 2023

However, that doesn’t mean consumers don’t want to go to malls. In fact, more than 40% of adults reported visiting a mall within a two -week period in August, up from 35% at the beginning of June and 30% in the beginning of April, according to Coresight Research’s ongoing survey of 1,600 consumers. That’s all a given.

Small Business Retail 227

Small Business Retail Omnichannel Consumer Retail 227

Retail TouchPoints

APRIL 5, 2023

Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

Food and Beverages 291

Food and Beverages Operations Consumer Omnichannel 291

Retail TouchPoints

SEPTEMBER 16, 2021

Under the new partnership, customers will be able to shop for Walmart products across content from Meredith’s portfolio of publications, including Allrecipes , Better Homes & Gardens , PARENTS , EatingWell and REAL SIMPLE.

Shopping Carts 226

Shopping Carts Technology Article Consumer 226

Retail TouchPoints

JANUARY 27, 2021

According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. Challenge 2: Consumer Confidence — Slow to Recover. The influence of consumer confidence on retail sales cannot be overstated.

Retail 278

Retail Social Media Channel Multichannel 278

Retail TouchPoints

AUGUST 8, 2023

Sure, points and coupons are great, but today’s consumers are expecting far more from branded loyalty programs. That is why consumers are looking for more diverse and robust programs that provide value in different ways.

Travel 172

Travel Events Consumer Games 172

Retail TouchPoints

JANUARY 23, 2024

It’s still too early in the year to answer this critical question, but there were some clear, overarching themes that emerged from Big Show sessions, booth campaigns and conversations, indicating that retailers may be investing in the innovation they need to win consumers’ hearts, minds and wallets. The top five themes include: 1.

ACH 219

ACH Multi-channel Technology Customer Retention 219

ESW

DECEMBER 4, 2023

Brands maintain control over every aspect of their experience, from their data and the look and feel of their ecommerce sites to their content, catalogue, payments, fulfilment, and delivery and returns experience. ESW is an Asendia Group company, a joint venture between La Poste and Swiss Post.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

RTP blog

AUGUST 29, 2018

Debbie Hauss, Editor-in-Chief: Being the cynic I am, I wouldn’t want to be overly optimistic about how the rest of 2018 will play out, particularly considering all the global controversy around tariffs and the U.S. It’s a value vs. experience game that will weed out weaker, less progressive companies. relationship with other countries.

eCommerce 150

eCommerce Retail Gifts Consumer Goods 150

RTP blog

MAY 24, 2017

Every year, the retail industry generates hype about the next great technology that’s going to change the customer experience forever. And while many of these technologies eventually do enhance the shopping experience in a variety of ways, it’s rare that the practical reality equals the initial promise.

Retail 150

Retail eCommerce Technology Leisure 150

RTP blog

OCTOBER 3, 2018

Industry experts believe retailers will need to deepen their understanding and develop their capabilities in six key areas within e-Commerce: AI/Machine Learning , Personalization and Customer Engagement , Next-Generation Technologies , Global Commerce , Omnichannel and the Last Mile. Uncertainty can be worse than disappointment.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

RTP blog

MARCH 20, 2019

Direct-to-consumer (DTC) brands such as Dollar Shave Club , Casper. No doubt noticing that these brands generate both sales and a direct relationship with the consumer, major retailers — including Amazon , Target , Walmart and Kroger — have ramped up their private label offerings.

Retail 150

Retail eCommerce Social Media Article 150

RTP blog

JULY 3, 2019

Adam Blair, Editor: Wayfair ’s non-response response to the protests by a group of its employees is classic corporate-speak: “As a retailer, it is standard practice to fulfill orders for all customers and we believe it is our business to sell to any customer who is acting within the laws of the countries within which we operate.”

B2B 150

B2B Games Operations Fulfillment 150

RTP blog

DECEMBER 6, 2017

Debbie Hauss, Editor-in-Chief: This is a difficult topic because we have to discuss unions and universal healthcare when comparing wages between the U.S. Adam Blair, Executive Editor: As the  New York Times  article points out, retail is a major employer in the U.S., Glenn Taylor, Senior Editor: U.S. and other countries.

Retail 150

Retail Article Improvements Other 150

RetailMinded

MARCH 28, 2024

The switch to digital document management, particularly online PDF editors for contracts, promises more than a mere upgrade; it is a transformative stride toward streamlined operations. With online PDF editors at your disposal, gone are the days of laborious paper trails that delay negotiations, decisions, and payments.

Document 52

Document Payment Services Retail Operations 52

RTP blog

AUGUST 10, 2017

Debbie Hauss, Editor-in-Chief: I appreciate the impetus behind planning for a cashless society, and I think we’ll get close but never completely there. Adam Blair, Executive Editor: The “cashless society,” like its cousin the “paperless office,” always has been touted as one of the features of a utopian future.

Merchant Services 150

Merchant Services Small Business Retail Payments Payment Services 150

RTP blog

MAY 31, 2017

Debbie Hauss, Editor-in-Chief: It’s difficult for us, as retail editors who write about retail technology every day, to believe that a longtime retail CEO would miss the mark on new technology to that degree. To me it sounds a bit like an over-reaching excuse for failure. The Wall Street Journal article quotes J.P.

Retail 150

Retail Technology eCommerce Games 150

Retail TouchPoints

JULY 3, 2023

We are very focused on getting physically in front of our consumer, and i n Europe the strategy there is around very niche markets like dance, BMX, etc. The company’s copywriters have taken on the role of editors, and the time saved using AI-generated copy for PDPs enables them to focus on more valuable tasks. “AI

Management 244

Management Payment Services Payments Operations 244

Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Don Davis, Editor at Large, Internet Retailer. Your customers are on Amazon.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Ecommerce Platforms

MAY 19, 2021

Shopify store owners are always looking for the best apps to help streamline operations and enhance the customer experience. In short, Kiwi aims to improve the customer experience and reduce returns by giving buyers a more accurate insight into the sizing of your clothes. Custom Size Recommender.

Shopify 210

Shopify Clothing Recommendation Apparel 210

Omnisend

MAY 27, 2020

Personalized, relevant marketing is a top priority for over half of today’s digital marketers , with 89% of digital businesses investing in personalization tools to provide a unique customer experience. Fewer tabs to keep open: the performance reports for each of your workflow messages are now available within the Automation Editor.

Demo 143

Demo Channel Marketing Omnichannel 143

RTP blog

NOVEMBER 7, 2017

By Adam Blair, Executive Editor “Did you find everything you’re looking for?” One of the two suburban supermarkets I shop at has trained its cashiers to ask customers this question just as they are beginning to scan their items, and it’s often struck me as odd and sometimes irrelevant. Consumers don’t need personalization every moment.

Customer 150

Customer eCommerce Toys Supplies 150

Retail TouchPoints

AUGUST 25, 2023

Our regular Editors Perspectives column offer insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. Is cynicism a natural facet of growing older? To be fair, for an industry that’s existed for over 10,000 years, “newness” is a tall order.

Toys 179

Toys Accessories Apparel Clothing 179

ESW

SEPTEMBER 7, 2020

The food and beverage multinational isn’t the only major consumer packaged goods brand that has started selling directly to consumers, either. At Snacks.com , consumers can choose from over 100 Frito-Lay products. The two websites come at a time when the way consumers buy products is changing.

Food and Beverages 78

Food and Beverages Consumer Goods Consumer Channel 78

RTP blog

APRIL 18, 2017

By Glenn Taylor, Senior Editor Walmart has undertaken quite a shift in its e-Commerce operations over the past year, with the $3.3 And the only brick-and-mortar presence Bonobos has is its guideshops, where consumers can try clothes on — but you must have them delivered to their home after a purchase.

eCommerce 150

eCommerce Clothing Consumer Customer Experience 150

Retail TouchPoints

MARCH 8, 2023

Editor’s note: This is the second article in our series on AI in Retail. Read the initial article, on consumer attitudes toward AI, here. After all, stores are all about forging intimate, genuine connections with consumers, so technology “will never be a threat, just a useful companion,” according to Title.

Arts 259

Arts Article Document Improvements 259

Omnisend

DECEMBER 14, 2023

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs. Incorporating the right apps can revolutionize your online store.

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

RTP blog

MAY 3, 2017

Debbie Hauss, Editor-in-Chief: What remains to be seen with Walmart’s recent flurry of unique and innovative smaller retail businesses is how Walmart is going to manage these businesses. There are plenty of talented people that have different opinions and perspectives on how to handle in-store experiences.

Fashion 150

Fashion eCommerce Apparel Technology 150

Sailthru

JUNE 1, 2023

Acquisition and retention teams are increasingly relying on interactive content to collect zero- and first-party data, defined as personal, preference and intent data provided directly by the consumer. Interactive experiences are most effective when used in the acquisition and engagement stages of the customer journey.

Travel 78

Travel Customer Retention Demo Recommendation 78

Ecommerce Platforms

MAY 18, 2021

Not only to add extra functionality to your site but also to help you manage other aspects of your business – customer service, marketing, lead generation, etc. For instance, you’ll need to find a way to: Streamline and enhance the customer experience. Answer customer questions. Movavi Video Editor.

Social Media 210

Social Media Live Chat SEO Management 210

Omnisend

JANUARY 13, 2023

Wix Editor. The main website builder feature of Wix is Wix Editor. Wix Editor makes drag-and-drop site building more innovative and allows you to site a site faster and with more care. Many online merchants now use the WooCommerce plugin to personalize their ecommerce stores and get a great customer experience and satisfaction.

WooCommerce 88

WooCommerce Payment Services Merchant Services Payments 88

GetElastic

FEBRUARY 8, 2019

Shoptalk prides itself on being the destination for brands and retailers coming together with technology partners to create the future of retail based on the latest industry trends, emerging technologies and shifts in consumer expectations. But remember, the future of retail revolves around how well you deliver customer experiences.

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Technology Presentation Events Consumer 140