Customer Service in the Metaverse: How Retailers Can Prepare for a Whole New (Virtual) World
Retail TouchPoints
JUNE 14, 2022
One definition most can agree on, though, is that it’s a “virtual world,” and one that already is presenting tremendous opportunities for both brands and consumers. Like the physical world, goods and services sold and consumed in the metaverse are not immune to issues that require customer service to solve.
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