Retail TouchPoints

FEBRUARY 27, 2024

With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security. Cyberattacks and network outages can disrupt operations and erode customer loyalty. All these measures can help protect against unauthorized network access and data breaches.

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Payment Services Retail POS Operations 229

Retail TouchPoints

JUNE 9, 2023

From choosing more eco-friendly materials to incorporating energy-saving technologies, these companies have seen the importance of creating better environmental practices and have acted accordingly. Sustainability can be highly data-driven. Luxury retail brands are making sustainability a priority more than ever before.

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Supplies Operations Shipping Costs Customer 209

Retail TouchPoints

JANUARY 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations.

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Retail Customer Experience Technology Customer Data 300

Retail TouchPoints

MARCH 8, 2021

As technology and digital continues to infiltrate consumers’ lives, the need for human interaction and emotional connection is more important than ever. Retail TouchPoints (RTP): Shikatani Lacroix Design’s latest white paper looks at finding the balance between technology and human interaction.

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Customer Data Customer White Paper Technology 249

365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. The data foundation is behind the wall, and all the marketing and analytics tools get power from the foundation. Customer data should always be two things: reliable and repeatable.

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Customer Data Customer Multi-channel Events 64

Retail TouchPoints

MAY 29, 2024

Businesses and organizations across virtually all markets and niches are exploring how artificial intelligence (AI) could benefit their operations. AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market.

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POS Merchant Services Point of Sale Department Stores 200

Retail TouchPoints

MAY 30, 2024

The advertising business also will include PayPal’s existing Advanced Offers platform, which uses AI to leverage customer data for better advertising results. Anderson has spent more than 20 years at the intersection of technology platforms and payments.

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PayPal Merchant Services Payment Services Consumer 229

RTP blog

MAY 17, 2019

By Praveen Kanyadi, SpotCues Retail operations are the backbone of every store, regardless of whether it’s a small business or a large big box retailer. These systems include everything from managing inventory and staff to maintenance and customer data — any activity that keeps the shop running smoothly.

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Retail TouchPoints

SEPTEMBER 29, 2023

Generative AI technology is progressing at breakneck speed and is predicted to change numerous aspects of our daily lives. Unlike other operational metrics, trust is intangible and gained over time but lost in an instant. Brands should operate AI systems with objectives that optimize long-term metrics by design.

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Customer Data Operations Technology Games 212

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

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RTP blog

NOVEMBER 11, 2019

By Garry Church, Inmar Retailer buying decisions on technology are all too often influenced by the latest trends and reflect the “flavor of the month.” The customers who spend their hard-earned income with them should be a retailer’s North Star when assessing retail technology options. They “get it.”

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Technology Retail POS PayPal 150

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage. Mobile POS enables a convenient and seamless customer experience, giving store associates more tools to help shoppers at the moment, wherever they are. Keep Customer Data Up to Date.

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Payment Services POS Mobile Operations 74

Fabric

MARCH 19, 2024

But truly differentiated shopping experiences require more than mere synchronization; strategies must align, and technologies must integrate seamlessly across the entire tech stack too. The C2 Accelerator also allows organizations to introduce new digital capabilities incrementally, irrespective of their existing technology stack.

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X-cart eCommerce eCommerce Platforms Omnichannel 130

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. Key to the technology backbone and backend ecosystem are routers and other networking equipment, not the most glamorous part of retail but indispensable nonetheless. Remote Management.

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Technology Retail Operations POS 150

Retail TouchPoints

JUNE 9, 2023

By necessity, retailers are most concerned with the present day: they have to make sales and engage customers in the moment, no matter what channel they’re operating in. There’s the AI-powered Customer Data Platform provider Pairzon , AI imaging provider Claid.ai ; and AI-powered inventory optimization from syrup.

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Presentation Customer Data Channel Operations 218

365 Retail

FEBRUARY 21, 2024

However, while discount-driven consumers are flocking to sign-up to access member-only offers, there remains shopper concern around the use of their data and the fairness of a dual-pricing system. With many cost-of-living shoppers trying to make squeezed household budgets work harder, the prospect of immediate discounts is a tangible benefit.”

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Retail TouchPoints

SEPTEMBER 8, 2023

Two types of technological change are causing the proverbial sleepless nights for business-to-consumer (B2C) marketers: updating data strategies to adapt to data deprecation, and introducing or enhancing their organization’s AI capabilities.

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B2C Marketing Technology Customer Data 207

Retail TouchPoints

APRIL 1, 2024

Choosing a Translation Platform Retail businesses investing in real-time translation technology for customer service will be better positioned to succeed in the growing global marketplace. A truly valuable translation tool reduces the need to hire multiple fluent speakers for every potential language your customers might speak.

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Retail Customer Experience Customer Retention Technology 268

Retail TouchPoints

NOVEMBER 14, 2022

Additionally, by implementing an AI-powered forecasting solution, you can increase your operational efficiency and enhance customer satisfaction by proactively managing your supply chain while reducing waste and costs across your operations. Customer support. Operations. Start Realizing the Benefits of AI.

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Customer Loyalty Operations Improvements Customer Experience 303

RetailMinded

FEBRUARY 8, 2023

Reinforcing this are technology leaders who aim to deliver profitable solutions for merchants looking to achieve clarity to their inventory, supply, logistics and consumers – ultimately creating more dynamic, more engaging and more profitable retail experiences. Director of Relationship Marketing Strategy, Merkle, a dentsu company.

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Technology Merchant Services Retail Shipping Costs 98

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. Current customer Albertsons Cos. Current customer Albertsons Cos.

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Merchant Services Supplies Retail Customer Data 251

Retail TouchPoints

FEBRUARY 22, 2023

Headless ecommerce and low-code application development are two increasingly advantageous technology frameworks — and they’re on a collision course for retailers. Back-end developers also benefit from dedicated tooling and don’t need to care about the aesthetics of interfaces that customers will never see.

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eCommerce eCommerce Platforms Customer Experience Technology 235

Korona

MARCH 30, 2023

For the past few decades, it’s seemed like every year brings more momentous and impactful technological changes than the next. Faster and more convenient web services, emerging AI tech, augmented reality, and in-depth data processing are just a few of the things that have combined to alter the retail landscape. Retailers must answer.

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Technology Payment Services Small Business Retail POS 52

Algopix

JULY 24, 2023

An OMS is a comprehensive software solution designed to streamline and optimize order processing, inventory control, and customer interactions, providing a seamless shopping experience for buyers and boosting operational efficiency for sellers. These insights aid businesses in optimizing operations and developing effective strategies.

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Payment Services Merchant Services Operations Management 78

iVend

JUNE 14, 2023

Having a loyalty program is proven to keep customers shopping with you – in fact 77% of consumers are more likely to stay with a brand that has a loyalty program. How can retailers use retail POS technology to elevate customer loyalty The most effective way of enhancing customer loyalty with POS is through a loyalty program.

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Customer Loyalty POS Technology Customer Retention 52

RetailMinded

MAY 21, 2024

But in in the current retail industry, with hackers always on the hunt, protecting sensitive data is a significant challenge for many businesses. Imagine the fallout if bad actors breach your store’s defenses and steal customer data and records. Frustrated customers pile up at registers, and sales screech to a halt.

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Payment Services Retail Customer Data Mobile Payments 52

Retail TouchPoints

JANUARY 2, 2023

Data provides the prime fuel for running advanced technologies. When combined with analytics and automation, data can potentially drive true supply chain digitalization. The infusion of data and advanced insights into the operational processes of global supply chains is a great investment with significant value.

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Supplies Retail Technology Omnichannel 307

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. In this case, we used ID-POS data, which bypasses all the challenges of third-party data as an abundant and rich first-party data source. trillion in value.

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POS Customer Experience Customer Technology 213

Retail TouchPoints

AUGUST 12, 2022

Cannabis dispensary operator Planet 13 has adopted IDScan.net identification scanners for increased compliance and security. These are synced with the software provider’s AI-powered VeriScan Online Enterprise technology to accurately and quickly authenticate government-issued documents while also gathering important consumer data.

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Document Customer Data Technology Operations 190

Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. Going forward, the ecommerce business will become “The Bay,” while the banner’s 86 stores will continue operating as Hudson’s Bay.

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eCommerce Operations Customer Experience Omnichannel 294

Retail TouchPoints

FEBRUARY 27, 2023

Retailers are planning a range of responses to their supply chain challenges, leading with increased investments in supply chain technology: 46% plan to boost investment in this area in 2023, up from 34% last year. The question to ask is, how do I use technology to increase efficiency and expand my reach to provide consumers with more choice?

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Supplies Retail Customer Data Technology 199

365 Retail

MAY 8, 2024

Frasers Group is embarking on a transformative journey to overhaul its digital landscape, focusing on enhancing operational efficiency and the ecommerce experience for customers. The advanced platform will streamline operations such as inventory allocation, stock management, and product tracking.

Customer Experience 64

Customer Experience Customer Arts Customer Data 64

Retail TouchPoints

AUGUST 10, 2022

A disaster avoidance strategy that incorporates integrated power management technology should serve as retailers’ first line of defense against outages stemming from hurricanes and other disasters. Disaster avoidance software : Many stores that are part of larger retail chains operate without on-site IT support staff.

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Small Business Retail Retail Telecommunications Events 247

iVend

SEPTEMBER 14, 2023

Learn how our retail technology platform can transform your business. Read more In the tough and highly competitive world that is retail, retailers need smart competitive strategies to ensure that they succeed and win in the race for customer spend and loyalty. Retail Success Story Make iVend part of your retail success story.

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Payment Services POS Retail Operations 105

Retail TouchPoints

APRIL 20, 2022

But with quick converts, brands can buy out smaller, struggling dispensaries that are already fully compliant and operating, and do two-week conversions to reopen these stores. Everything from the millwork to the fixtures and technology drive a brand story. Photo credit: Cookies. Cutting-Edge In-Store Tech on Display at #RICE22.

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Retail Social Media Technology Events 348

365 Retail

MAY 29, 2024

This technology aims to enhance EE’s customer engagement capabilities while reducing the IT infrastructure footprint in each store. The new system allows EE’s in-store guides to complete all sales, service, and operational processes from a single device, increasing efficiency and streamlining customer interactions.

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POS Retail Technology Customer Data 64

Retail TouchPoints

JUNE 16, 2022

The Home Depot will roll out more than 125,000 new hdPhones to associates in order to improve both the worker and customer experience at its stores. The devices, which are being introduced in collaboration with Zebra Technologies , HPE and Aruba , will enable faster communications among staff.

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Mobile Demo Improvements Customer Experience 276