Retail TouchPoints

MAY 8, 2024

Have mechanisms in place to guide and support customers throughout their journey, and create content that is clean, digestible and informative.” Pitié walked through key takeaways from the report and how these data points should influence brands’ ecommerce strategies moving forward. What should they be doing creatively to stand out?

Merchant Services 204

Merchant Services eCommerce Channel Mobile 204

Omnisend

JUNE 8, 2021

However, every ecommerce merchant reaches a tipping point where it makes more sense to focus on retention. Of course, creating a customer retention strategy is easier said than done—unless you have data to back it up. In this piece, we’ll cover what it means to create a data-driven customer retention strategy.

Customer Retention 148

Customer Retention Customer Merchant Services Recommendation 148

Groove

APRIL 15, 2024

They can also leverage pricing strategies and increase customer experiences. Global Reach: Customers who normally would not have ordered from your store because of distance can now order. You’ll be able to reach a broader audience and garner new markets.

BigCommerce 335

BigCommerce B2B B2C Customer Retention 335

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 61

Customer Retention Customer Customer Loyalty Merchant Services 61

Omniconvert

JUNE 3, 2020

Are you struggling to retain customers in your online store? The post 13 best customer retention strategies for eCommerce stores appeared first on ECOMMERCE GROWTH Blog. Well, you are not alone. Businesses are losing $1.6

Customer Retention 78

Customer Retention eCommerce Customer Blog 78

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Leverage email marketing.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Retail TouchPoints

MAY 11, 2021

Getting the returns experience right is one of the most critical parts of that cycle — 95% of shoppers say that how returns are handled affects their decision of whether to purchase again. This is perhaps the most crucial test of your overall returns experience. In the long term, though, you’re probably losing that customer.

Customer Experience 191

Customer Experience Customer Customer Retention Books 191

Retail TouchPoints

JANUARY 3, 2024

Retailers must recognize that an efficient returns process is not just a cost-saving measure but also a growth strategy. By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. Operational aspects of returns are just as crucial.

Retail 248

Retail Shipping Costs Improvements Customer Experience 248

GetElastic

DECEMBER 3, 2018

If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. In fact, American businesses lose a whopping $62 billion a year due to bad customer experiences. What do your customers have to say?

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 74

Customer Retention Customer Social Media Merchant Services 74

Omniconvert

SEPTEMBER 1, 2020

Customer retention is a subject near and dear to our hearts – that’s why you’ll find several articles on our. The post Customer retention tools appeared first on ECOMMERCE GROWTH Blog.

Customer Retention 78

Customer Retention Customer Article eCommerce 78

Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

Omniconvert

MARCH 31, 2020

Today we’re tackling an age-old debate in the marketing industry: what is more important – customer acquisition or customer retention? The post Customer acquisition vs. customer retention appeared first on ECOMMERCE GROWTH Blog.

Customer Retention 78

Customer Retention Customer Blog eCommerce 78

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction.

Customer Experience 89

Customer Experience Improvements Customer Customer Retention 89

Omnisend

JANUARY 8, 2024

While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience. Start free today See pricing What is a repeat customer? They are also known as recurring clients.

Customer 88

Customer Customer Retention Social Media X-cart 88

Forrester eCommerce

JULY 25, 2023

Hardly any of the executives who include customer experience (CX) metrics in their quarterly earnings calls do it well. Stick to metrics that describe key business results and reflect the strategic goals of the organization — such as revenue, profit, or customer retention — at least until you’re sure […]

Customer Retention 195

Customer Retention Customer Experience Recommendation Customer 195

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Omniconvert

AUGUST 28, 2019

Our mission is to provide insights and ideas from world-class professionals on the topic of growth and to cut through the noise of so-called marketing tips and tricks, revealing the money-making strategies behind e-commerce.

Customer Retention 102

Customer Retention eCommerce Customer Blog 102

Retail TouchPoints

SEPTEMBER 13, 2023

Fostering Trust and Maintaining Long-Term Customers Even if first-party fraud was reported to the card issuer as fraud by the customer, the retailer still has the opportunity to refund the purchase earlier and avoid the time-consuming and expensive efforts associated with processing a chargeback while maintaining a positive customer experience.

Shipping Costs 223

Shipping Costs Payment Services Banking Retail 223

Omniconvert

JUNE 13, 2019

Our mission is to provide insights and ideas from world-class professionals on the topic of growth and to cut through the noise of so-called marketing tips and tricks, revealing the money-making strategies behind e-commerce.

Customer Retention 103

Customer Retention eCommerce Customer Blog 103

Omniconvert

JUNE 17, 2020

Customer loyalty and conversions can’t be won with product talk. The post 5 Ways to Design an Effective Customer Experience Strategy (+Examples) appeared first on ECOMMERCE GROWTH Blog. In fact, having the best product with the best price.

Customer Experience 78

Customer Experience Customer Loyalty Customer Blog 78

Omniconvert

AUGUST 12, 2020

A customer sees one of your products advertised on Facebook and lands on your website to buy it. The post Ecommerce UX Best Practices To Increase Your Customer Retention appeared first on ECOMMERCE GROWTH Blog. Imagine this.

Customer Retention 78

Customer Retention eCommerce Customer Blog 78

RTP blog

AUGUST 30, 2019

This extreme personalization of the in-store beauty customer experience can be seemingly difficult to replicate across digital channels, where consumers are increasingly looking to be serviced to the same, if not a better, degree as they currently are in stores. And quite honestly, they have every right to that expectation.

Customer Retention 150

Customer Retention Department Stores Customer Experience Fashion 150

Omniconvert

JUNE 19, 2019

Our mission is to provide insights and ideas from world-class professionals on the topic of growth and to cut through the noise of so-called marketing tips and tricks, revealing the money-making strategies behind e-commerce.

Customer Retention 101

Customer Retention eCommerce Customer Blog 101

Retail TouchPoints

JANUARY 29, 2024

Marketplaces Valued for Both Strategic and Tactical Benefits The growth of marketplaces has been one of the top retail stories of the past few years, and that’s reflected in the 2023 survey results: 28% of retailers called marketplaces effective tools for achieving their omnichannel brand strategy, double the 14% that chose this option last year.

Fulfillment 248

Fulfillment Shipping Costs Omnichannel Retail 248

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Retail 195

Retail Article Omnichannel Customer Experience 195

Omniconvert

JANUARY 15, 2020

Why customer experience matters Good customer experience is a given these days. Exceptional customer experience is the best competitive advantage. The post 12 companies with great customer experience appeared first on ECOMMERCE GROWTH Blog.

Customer Experience 120

Customer Experience Customer Blog eCommerce 120

lateshipment

FEBRUARY 6, 2024

Retention rates: A non-subscription model and higher CLV often translate to better customer retention rates, i.e., an indication that they are satisfied with the products or services. However, most businesses (like you, probably) neglect the customer experience after checkout.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Challenge customers with gamification.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Omniconvert

NOVEMBER 10, 2018

We spent the last couple of months trying to understand customer retention, how important this is for an eCommerce and the strategies used. We also looked at thought leaders and read papers and ebooks and articles talking about retention. appeared first on eCommerce Growth Blog.

Customer Retention 60

Customer Retention Customer Article eCommerce 60

Smile.io

MARCH 1, 2023

” - Investopedia Social good, supporting charities, and being political are all strategies ecommerce brands are using to retain their customers. Customers are now demanding that brands be authentic and impactful in their communities. This brings a more inclusive and authentic experience to your customers.

Customer Retention 96

Customer Retention Customer Apparel Clothing 96

Retail TouchPoints

MARCH 19, 2024

The retailer also is positioning itself as a seasonal décor destination, promising 60% newness in home and holiday décor seasonally as a strategy to boost customer retention.

Customer Retention 204

Customer Retention Multichannel Arts Consumer 204

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be!

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Omniconvert

NOVEMBER 26, 2018

For me, the Otter story started almost a year ago when I joined Valentin and Cristi Movila (eCommerce Director at Otter Shoes) in one of their initial talks about customer retention. At that time they were thinking of ways to use the raw data they have to differentiate and treat customers better and according to their needs.

Customer Retention 60

Customer Retention eCommerce Customer Blog 60

Demac Media

JULY 12, 2017

We talk a lot about omni-channel in this industry and often we focus on the front-end experiences our customers have since these are the most visual and tactile for us. In-store, online, mobile, pop-up shops, all are front of mind when thinking about creating great customer experiences and improving our customer retention (i.e.

Customer Retention 38

Customer Retention Shipping Costs Customer Shipping 38

Retail TouchPoints

FEBRUARY 7, 2024

As more retailers and brands gamify the shopping journey, establishing a solid strategy will be crucial to seamlessly capture customers’ attention. Above all else, retailers must have a solid tech foundation in order to enable a gamified customer experience. Focus on customer retention.

Retail 228

Retail Games Clothing Customer Retention 228

Omniconvert

OCTOBER 25, 2019

If you want to know what is customer experience, also known as CX, let me first tell you a short story. Consumers have changing habits over their lifetime and want unforgettable experiences,… The post What is customer experience? appeared first on ECOMMERCE GROWTH Blog.

Customer Experience 96

Customer Experience Customer Blog eCommerce 96