RTP blog

NOVEMBER 7, 2018

On top of the basics that have always been part of store operations, today’s stores now must offer online-level convenience, seamless channel integration and unique customer experiences. In this week’s Editor Q&A, the RTP team shares top takeaways, impressions and reactions from the 2018 Store Operations Survey.

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RTP blog

APRIL 11, 2018

Debbie Hauss, Editor-in-Chief: I need to address this question on a high level. Adam Blair, Executive Editor: I’m looking forward to Walmart CIO Clay Johnson’s keynote presentation, Digital Transformation: Empowering Walmart Associates With Consumer-Grade Technology.

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RTP blog

MAY 17, 2017

The 2017 Retail Innovation Conference , held May 9-10 at the Apella in New York City, brought together many leading retail thought leaders and executives, who shared insights into how they’re driving change through advancements in the customer experience, digital transformation or innovative technology implementation s.

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eCommerce Presentation Events Article 150

Omnisend

MAY 7, 2020

This week, we’re rolling out a redesigned version of our Automation Editor, giving ecommerce marketers even more power to leverage their data and build precisely targeted high-performing workflows. Through these Splits, marketers have greater flexibility to customize their automated messaging and improve the individual customer experience.

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Demo Customer Data Information Omnichannel 88

Retail Technology Review

NOVEMBER 4, 2126

By Sam Cortez, managing editor and outreach specialist for Scalefluence.com Merchandising is the process and practice of displaying and arranging products for the best customer experience.

Presentation 70

Presentation eCommerce Customer Experience Management 70

Retail TouchPoints

SEPTEMBER 29, 2023

With our Editor’s Perspectives column, you’ll get insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. and among the top marketplaces around the globe.

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Fulfillment Customer Experience SEO Operations 272

Groove

DECEMBER 9, 2020

With Klaviyo, businesses can see customer profiles in a single view - which means sales and marketing teams have all the information they need to create truly personalized customer experiences and grow their brand. With Custom Analytics, the reporting tool makes it easy for businesses to see the data that they're looking for.

Marketing 370

Marketing Recommendation eCommerce Magento 370

Retail TouchPoints

DECEMBER 14, 2020

“For 30 years, design:retail has been the trusted industry voice for retail designers, an incubator of thought-provoking ideas and an advocate for innovation in retail design,” said Adam Blair, Editor of Retail TouchPoints , in a letter to readers.

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Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

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Supplies Shipping Costs Customer Loyalty Technology 300

Retail TouchPoints

NOVEMBER 29, 2023

The bottom line is that that landlords, or owners of retail real estate, need to shift their cultural makeup so they’re no longer “librarians” and more “editors,” according to Denz Ibrahim, Head of Retail and Futuring at LGIM Real Assets. The goal was to go beyond just buying products on shelves and reframing the customer experience.

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Small Business Retail Omnichannel Consumer Retail 254

Retail TouchPoints

SEPTEMBER 16, 2021

“We know that customers today are increasingly looking to shop in the moment, both on and off our platforms,” said Sarah Henry, Senior Director of Content and Influencer Marketing at Walmart in a statement. “We We are focused on meeting customers where they are discovering inspirational content and enhance the customer experience.

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Shopping Carts Technology Article Consumer 249

Retail TouchPoints

MARCH 6, 2024

They also wanted to “go beyond just buying products on shelves and reframing the customer experience. That means being much more content-focused and more audience-focused.” The goal was to “ reframe for minimum CapEx, maximum impact, and reframe the role of the asset in the town,” Ibrahim explained.

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Small Business Retail Events Merchant Services Consumer 253

RTP blog

OCTOBER 3, 2018

Industry experts believe retailers will need to deepen their understanding and develop their capabilities in six key areas within e-Commerce: AI/Machine Learning , Personalization and Customer Engagement , Next-Generation Technologies , Global Commerce , Omnichannel and the Last Mile. Uncertainty can be worse than disappointment.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

Groove

DECEMBER 18, 2019

Customize the look and feel of your site within Volusion’s store editor. Utilize its integrated marketing tools such as email, audience, mobile, social, advertising, data and interaction studios, journey builder and Google Analytics 360 to deliver next-level customer experiences.

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eCommerce Platforms Shopify 3dcart eCommerce 293

Groove

MAY 12, 2021

Grow your business and create an exciting and engaging customer experience through personalization, segmentation and automation. Map out your ideal customer experience from beginning to end with Klaviyo's drag-and-drop builder, and A/B test an email's content, subject line or timing to increase its performance.

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eCommerce Marketing Merchant Services Recommendation 370

RTP blog

DECEMBER 12, 2018

editors identified the bad and the ugly of retail in 2018 , highlighting key instances where retailers and others fumbled the ball. Debbie Hauss, Editor-in-Chief: I am going to take the same route I did with the “bad news” Q&A from last week and share a personal story that I think should be a lesson-learned for all retailers.

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Sporting Goods Department Stores eCommerce Toys 150

BigCommerce

NOVEMBER 13, 2017

Time saved for brand employees sans a hit to the customer experience on the front-end. We solved this by creating a seamless integration that allows editors to add / edit / update sellable items directly in Sitecore, and have those pushed out to BigCommerce. Now, the editing experience is all in 1 place for editors.

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BigCommerce eCommerce Payment Services Shopping Carts 196

RTP blog

JULY 3, 2019

Adam Blair, Editor: Wayfair ’s non-response response to the protests by a group of its employees is classic corporate-speak: “As a retailer, it is standard practice to fulfill orders for all customers and we believe it is our business to sell to any customer who is acting within the laws of the countries within which we operate.”

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B2B Games Operations Fulfillment 150

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. The NRF Big Show , held in NYC Jan.

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Food and Beverages BigCommerce Home Furnishings PayPal 274

RTP blog

OCTOBER 4, 2017

The move may simply be a sign that a tightening labor market is finally putting upward pressure on wages, or it could signal Target’s recognition of the role front-line employees play in creating a positive customer experience. Glenn Taylor, Senior Editor: Good for Target for making this move.

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Definition Presentation Customer Experience Management 150

RTP blog

DECEMBER 6, 2017

Debbie Hauss, Editor-in-Chief: This is a difficult topic because we have to discuss unions and universal healthcare when comparing wages between the U.S. Adam Blair, Executive Editor: As the  New York Times  article points out, retail is a major employer in the U.S., Glenn Taylor, Senior Editor: U.S. and other countries.

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RTP blog

MARCH 27, 2019

The investments come as chief competitor Amazon continues to redefine its own customer experience (and everyone else’s) with technology, while Kroger continues to center its new store experiences on innovative technologies. The retail giant hasn’t been shy about investing in newer technologies such as VR , robotics.

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Retail Toys POS Technology 150

RTP blog

AUGUST 29, 2018

Debbie Hauss, Editor-in-Chief: Being the cynic I am, I wouldn’t want to be overly optimistic about how the rest of 2018 will play out, particularly considering all the global controversy around tariffs and the U.S. relationship with other countries. Any number of macroeconomic developments could cause retail’s revival to sputter.

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eCommerce Retail Gifts Consumer Goods 150

Retail TouchPoints

APRIL 23, 2021

“We are proud to continue the legacy of the 40 Under 40 Awards program, recognizing the achievements and outstanding work of the retail industry’s next generation of leaders,” said Jessie Dowd, Senior Editor of Retail TouchPoints. Robert Timothy Blair , Manager Retail Operations: Customer Experience , White House BLACK MARKET.

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Retail Omnichannel Management eCommerce 325

RTP blog

MAY 23, 2018

Debbie Hauss, Editor-in-Chief: At the very least, the effort Starbucks is making to address the situation is commendable. Adam Blair, Executive Editor: First, I applaud Starbucks for taking the step of closing its stores to address issues of racial bias. stores for one day. I’m glad Kevin Johnson and Co.

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Clothing Other Events Customer Experience 150

RTP blog

APRIL 4, 2018

The RTP editorial team has handicapped the technologies and companies being featured at the RevTech event, with each editor selecting their standouts. Debbie Hauss, Editor-in-Chief: I am definitely fascinated by what Bottlefly is offering: “a patented method for tracking consumer preferences in sensory-based products.” Akola Project.

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Events Technology Food and Beverages Retail 150

Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. Then, go into TikTok’s video editor and press the plus icon at the bottom of the screen to scroll through what songs are trending.

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Consumer Magazine Social Media Clothing 246

Ecommerce Platforms

JULY 7, 2022

For example, you can access marketing and SEO features, automated workflows, inventory management tools, customer orders, product listings, and email campaigns from the convenience of Wix's admin area. . Wix also provides an intuitive drag-and-drop editor. This enables you to quickly customize your web design.

Shopify 179

Shopify Payment Services Shipping Costs Merchant Services 179

RetailMinded

MARCH 28, 2024

The switch to digital document management, particularly online PDF editors for contracts, promises more than a mere upgrade; it is a transformative stride toward streamlined operations. With online PDF editors at your disposal, gone are the days of laborious paper trails that delay negotiations, decisions, and payments.

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Document Payment Services Retail Operations 52

RTP blog

MAY 24, 2017

Every year, the retail industry generates hype about the next great technology that’s going to change the customer experience forever. And while many of these technologies eventually do enhance the shopping experience in a variety of ways, it’s rare that the practical reality equals the initial promise.

Retail 150

Retail eCommerce Technology Leisure 150

Retail Technology Review

OCTOBER 16, 2020

By Sam Cortez, managing editor and outreach specialist for Scalefluence.com Merchandising is the process and practice of displaying and arranging products for the best customer experience.

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Presentation eCommerce Customer Experience Management 87

Retail TouchPoints

JANUARY 27, 2021

This left smaller retailers searching for ways to boost online sales performance and customer experiences in the face of such stiff competition, especially for leveraging big-ticket retail events — Black Friday, Cyber Monday, Christmas — for securing much-needed revenue. Jean Shin is Director of Strategy and Content at tyntec.

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Retail Social Media Channel Multichannel 279

RTP blog

JULY 18, 2017

By Debbie Hauss, Editor-in-Chief The third annual Retail Innovation Conference (RIC18) is now confirmed for Tuesday-Wednesday, May 1-2, 2018 at Convene in New York City. Honest Perspective From Longtime Retail Veteran As the Editor-in-Chief of Retail TouchPoints I take my reputation in the industry very seriously.

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RTP blog

MARCH 20, 2019

Adam Blair, Editor: One of the biggest reasons brands are ramping up their DTC operations (beyond the obvious one of selling more stuff) is the tremendous opportunity to gather first-party data about customers — not just who they are but what kinds of marketing they respond to, as well as what they like (and don’t like) about the brand’s products.

Retail 150

Retail eCommerce Social Media Article 150

Retail TouchPoints

APRIL 5, 2023

It’s a community gathering place and, in turn, it’s the responsibility of the owner and programmer of that center to make sure that it has all of those things that keep the customer there, brings them in more frequently and encourages them to stay longer. Embedded in that is the next iteration of shopping experience centers.

Food and Beverages 304

Food and Beverages Operations Consumer Omnichannel 304

Retail TouchPoints

AUGUST 8, 2023

In a recent Hit List , editor Adam Blair spotlighted five very different brands for their unique approaches to loyalty programs and strategies. Some of the most innovative examples show how the world of loyalty is evolving, and how brands can adapt their programs and experiences to better align to critical consumer trends.

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Travel Events Consumer Games 197

365 Retail

SEPTEMBER 27, 2023

Leading British designer brand, Paul Smith , has partnered with enterprise headless CMS Storyblok to modernise and future-proof its website and customer experience. Storyblok also has some fantastic unique features, such as the visual editor. We found that Storyblok was the most established vendor with great developer support.

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eCommerce Magento Customer Experience Technology 65