RTP blog

OCTOBER 3, 2018

Industry experts believe retailers will need to deepen their understanding and develop their capabilities in six key areas within e-Commerce: AI/Machine Learning , Personalization and Customer Engagement , Next-Generation Technologies , Global Commerce , Omnichannel and the Last Mile. Uncertainty can be worse than disappointment.

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eCommerce Multi-channel Channel Subscription 150

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. The NRF Big Show , held in NYC Jan.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

JANUARY 27, 2021

This left smaller retailers searching for ways to boost online sales performance and customer experiences in the face of such stiff competition, especially for leveraging big-ticket retail events — Black Friday, Cyber Monday, Christmas — for securing much-needed revenue. Jean Shin is Director of Strategy and Content at tyntec.

Retail 279

Retail Social Media Channel Multichannel 279

RTP blog

JULY 18, 2017

By Debbie Hauss, Editor-in-Chief The third annual Retail Innovation Conference (RIC18) is now confirmed for Tuesday-Wednesday, May 1-2, 2018 at Convene in New York City. Honest Perspective From Longtime Retail Veteran As the Editor-in-Chief of Retail TouchPoints I take my reputation in the industry very seriously.

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Seminar Retail Workshop Events 150

365 Retail

SEPTEMBER 27, 2023

Leading British designer brand, Paul Smith , has partnered with enterprise headless CMS Storyblok to modernise and future-proof its website and customer experience. Storyblok also has some fantastic unique features, such as the visual editor. We found that Storyblok was the most established vendor with great developer support.

eCommerce 64

eCommerce Magento Customer Experience Technology 64

RTP blog

MARCH 20, 2019

Adam Blair, Editor: One of the biggest reasons brands are ramping up their DTC operations (beyond the obvious one of selling more stuff) is the tremendous opportunity to gather first-party data about customers — not just who they are but what kinds of marketing they respond to, as well as what they like (and don’t like) about the brand’s products.

Retail 150

Retail eCommerce Social Media Article 150

Retail TouchPoints

MARCH 8, 2023

Editor’s note: This is the second article in our series on AI in Retail. As AI continues to advance and tools continue to evolve, teams will need to adapt and improve their processes internally in order to ensure the human touch — and creative eye — are always incorporated. A record store concept, developed using AI.

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Arts Article Document Improvements 298

GetElastic

APRIL 24, 2019

Customer experience, platform models, digital noise, oh my! So, Get Elastic reviewed the upcoming agenda and pulled out the sessions we think would have the biggest impact and give you the best take-aways to help your future plans and customer experience (CX) strategy. Please email editor@elasticpath.com.

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B2B Multi-channel Multichannel Customer Experience 135

RTP blog

MAY 31, 2017

Debbie Hauss, Editor-in-Chief: It’s difficult for us, as retail editors who write about retail technology every day, to believe that a longtime retail CEO would miss the mark on new technology to that degree. To me it sounds a bit like an over-reaching excuse for failure.

Retail 150

Retail Technology eCommerce Games 150

Retail TouchPoints

JULY 3, 2023

The company’s copywriters have taken on the role of editors, and the time saved using AI-generated copy for PDPs enables them to focus on more valuable tasks. “AI We’re seeing roughly two weeks’ worth of work done in about two hours.” Properly used, AI doesn’t impede creativity but rather enables it, according to Flateman Posner.

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Management Payment Services Payments Operations 278

Omnisend

MAY 27, 2020

Personalized, relevant marketing is a top priority for over half of today’s digital marketers , with 89% of digital businesses investing in personalization tools to provide a unique customer experience. When it comes to email marketing, message personalization is unquestionably the number one tactic used to improve performance.

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Demo Channel Marketing Omnichannel 143

Ecommerce Platforms

MAY 19, 2021

Shopify store owners are always looking for the best apps to help streamline operations and enhance the customer experience. In short, Kiwi aims to improve the customer experience and reduce returns by giving buyers a more accurate insight into the sizing of your clothes.

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Shopify Clothing Recommendation Apparel 210

Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Don Davis, Editor at Large, Internet Retailer. Wednesday: June 06.

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Internet Retail Magazine Customer Retention Online Retail 321

Algopix

JULY 16, 2023

This streamlines marketing efforts and enhances customer experiences. By including personalized product recommendations, tailored offers, and customized content, businesses can drive higher engagement and sales. With its drag-and-drop editor, you can easily design visually appealing emails without any coding knowledge.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Ecommerce Platforms

MAY 18, 2021

Not only to add extra functionality to your site but also to help you manage other aspects of your business – customer service, marketing, lead generation, etc. For instance, you’ll need to find a way to: Streamline and enhance the customer experience. Answer customer questions. Movavi Video Editor.

Social Media 210

Social Media Live Chat SEO Management 210

Omnisend

NOVEMBER 13, 2023

It helps in refining your products and enhancing the overall customer experience. Step 4: Design your form using the drag-and-drop editor, ensuring to include essential fields like Name, Email, and Message. They can also leave reviews and suggestions. Image via Omnisend Step 5: Save your form once complete.

Payment Services 88

Payment Services eCommerce WooCommerce Document 88

Omnisend

NOVEMBER 20, 2023

This feature improves the overall performance and facilitates seamless integration for users. Reliable customer support: Wix provides excellent customer support by troubleshooting and ensuring an optimal user experience. Currency and language support: Wix enhances the customer experience through localization.

Merchant Services 88

Merchant Services Payment Services eCommerce Shipping Costs 88

RTP blog

APRIL 18, 2017

By Glenn Taylor, Senior Editor Walmart has undertaken quite a shift in its e-Commerce operations over the past year, with the $3.3 The interactions felt so personal, and the two stylists in the store were so focused on helping me decide what pair worked best, that it didn’t even feel like a retail experience at all — and that’s a good thing.

eCommerce 150

eCommerce Clothing Consumer Customer Experience 150

Kissmetrics

FEBRUARY 4, 2021

Massive Template Collection: The basic Wix editor lets you pick from 500+ beautiful templates for your site and populate it with any content of your choice. You can use the mobile editor to review and edit your site to optimize it for mobile devices. Plus, you don’t have to worry about paying any extra fees with the platform.

Shopify 285

Shopify Payment Services Payments eCommerce Platforms 285

Ecommerce Platforms

MAY 1, 2023

Click into your Shopify account, and select the “Theme” page, then choose the tab to “customize” your theme to enter the no-code theme editor. You’ll see a section on the left of the page where you can upload custom images (including your logo), change your text, add buttons, and alter color palettes.

Shopify 104

Shopify Shipping Costs Payments Payment Services 104

RTP blog

APRIL 26, 2019

Consumers now have a huge number of choices about where to do business no matter what they are looking to buy, so a great shopper experience becomes a major factor in keeping your customers coming back again and again. Make sure everything customers could need to know is as easy to find as possible. Use A/B testing.

Live Chat 150

Live Chat Payment Services Mobile Improvements 150

Email Audience

JANUARY 30, 2024

With SendGrid’s email template editor, you can create dynamic, personalized email content. SendGrid’s powerful analytics give you valuable insights into the performance of your email campaigns, helping you optimize and improve your strategy. And not to forget its user-friendly drag-and-drop editor.

Events 52

Events Marketing Improvements Recommendation 52

ESW

SEPTEMBER 7, 2020

George Anderson , Editor-in-Chief at RetailWire, points out that it took less than a month to create both websites. Several major consumer goods brands have started selling direct to consumers, says Food Dive Senior Editor and Reporter Christopher Doering. The PepsiCo team was certainly quick to take advantage of the gap in the market.

Food and Beverages 78

Food and Beverages Consumer Goods Consumer Channel 78

Smile.io

MAY 1, 2023

Customer satisfaction Customer satisfaction is simply how happy (or unhappy) a customer was throughout the interaction with your ecommerce business. It can also be the entire customer experience whether they’re shopping in-store or online.

Customer Retention 60

Customer Retention Customer Customer Loyalty Merchant Services 60

RTP blog

APRIL 11, 2018

Debbie Hauss, Editor-in-Chief: I need to address this question on a high level. Adam Blair, Executive Editor: I’m looking forward to Walmart CIO Clay Johnson’s keynote presentation, Digital Transformation: Empowering Walmart Associates With Consumer-Grade Technology.

eCommerce 150

eCommerce Workshop Presentation Events 150

ESW

AUGUST 25, 2020

There are several other benefits to personalization, writes Animalz’s Drew Housman , some of which include: Improved customer loyalty. The more personalized the shopping experience, the more consumers will want to buy from you. Improved CTA conversion rates. Increased time on site.

eCommerce 78

eCommerce Live Chat Improvements Consumer 78

Omnisend

JUNE 28, 2021

Improved loyalty and overall sales. The final thing that you absolutely must do with personalization in ecommerce is to check your analytics, and then revisit your strategy and personalization.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

GetElastic

FEBRUARY 8, 2019

Earlier this year, it was announced that AB InBev partnered with Pensa Systems to trial the use of autonomous drones in Canada with a goal to improve their inventory visibility. So, if they’re experimenting with drones…hearing about what else they are doing to digitally transform is going to be exciting. .

Technology 140

Technology Presentation Events Consumer 140

365 Retail

MAY 17, 2022

This genuine, positive love of making customers happy and the drive to make a local store visit memorable is what brings people back again and again to buy from a brand. New Look South Shields clearly has this in abundance, as well a strong growth mindset of constantly wanting to improve and evolve the customer experience.

Banking 75

Banking Management Fashion Customer 75

Ecommerce Platforms

NOVEMBER 9, 2021

There’s also a host of capabilities you might not find built into systems elsewhere, like live chat for supporting your customers, and access to things like your own built-in CRM for customer relationships. HubSpot is a very advanced tool for the right customer. Easy drag-and-drop editor. Easy to use email editor.

Live Chat 104

Live Chat Multi-channel Marketing Social Media 104

Smile.io

JULY 7, 2023

Helps you understand your customers Your online brand community will always help you understand your customers. The only way to make your customer experience better is if you know what your customers are actually experiencing. This helped give insight into what members valued.

Customer Retention 85

Customer Retention Blog Customer Experience Jewelry 85

Ecommerce Platforms

MARCH 31, 2021

You can increase your customer base, improve website traffic, and even access more profit, because your customers don’t know how much it costs to build a website with your chosen tools. You get to offer a more memorable and meaningful customer experience. Drag and drop editor. Go to top. SEO support.

Web Design 104

Web Design SEO eCommerce Customer 104

Omnisend

NOVEMBER 11, 2022

This is one of the best Wix ecommerce apps allowing you to improve your targeting and remain consistent with your messaging across different channels. Best used for: Growing your social media following Improving your conversion rate Increasing sales. Here is another one of the Wix apps that can help you improve your SEO rankings.

Social Media 97

Social Media Payments Shipping Costs Payment Services 97

SellBrite

DECEMBER 29, 2020

This way, you can get some ideas to improve your listing. Remember, we’re aiming for a great customer experience, and being accurate and truthful is important. Use htags in the HTML editor to help organize your information if it can benefit from a hierarchy of headings. Add links if it will be truly helpful to the user.

SEO 144

SEO Shipping Costs Information Multi-channel 144

Ecommerce Platforms

MARCH 9, 2023

There’s a drag-and-drop email editor, data analytics, list segmentation, and even A/B testing. However, if you want to improve your email options and reach more customers, you’ll need a paid package starting at around $16.15 The customer experience is excellent too, with tons of support available.

Omnichannel 104

Omnichannel Multi-channel Technology Live Chat 104

SellBrite

APRIL 13, 2021

Eli Weiss is the Director of Customer Experience and Retention at DTC brand OLIPOP. He shares content around the process of running a DTC brand with actionable advice about gaining and retaining customers. Take advantage of all the content that’s available to you to improve your ecommerce knowledge.

eCommerce 156

eCommerce Shopify Merchant Services Social Media 156

Mi9

AUGUST 24, 2021

Based in New York City, the firm is run by a seasoned team of editors, writers and media professionals highly knowledgeable on software and the various companies, executives and investors that make up the sector. Mi9 Retail Launches New In-Store Mobile App to Help Retailers Improve Inventory Management. About Mi9 Retail and ThryveAI.

eCommerce 40

eCommerce Retail Fulfillment Banking 40