Optimizely

SEPTEMBER 11, 2018

Do you know exactly what your customers like and don’t like? Have you ever actually asked your customers what they think of your B2C brand? While it’s vital to collect and analyze customer data across channels and devices, it isn’t enough to track email opens, social media likes, and website visits alone. …and much more.

Customer 250

Customer B2C Social Media Improvements 250

lateshipment

JULY 17, 2020

Why focus on customer retention , and not just increasing the number of new visitors? But returning customers can become influential online ambassadors for your organization. Not only do returning customers have a higher Lifetime Value – obviously – they also bring in new business. Deliver great customer service.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Groove

JULY 24, 2022

The primary goal of this project was to capture the fun and imaginative spirit that Dippin’ Dots has embodied for so many years, while also enabling customers to purchase products online. Customer Engagement: As eCommerce experts, we know that a high level of customer retention starts with a high level of customer engagement.

BigCommerce 195

BigCommerce Customer Retention Shipping Costs Shipping 195

ChannelAdvisor

FEBRUARY 18, 2020

Welcome to ChannelAdvisor Pulse, our monthly e-commerce newsletter. How to Find Your Customers Along the New Path to Purchase. In the early stages of its collaboration with ChannelAdvisor, the company experienced an increase in branded searches, a sign its customized campaigns were in sync with its goal to build its brand.

eCommerce 52

eCommerce eCommerce Software Food and Beverages eCommerce Platforms 52

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Provide Opportunities for Customers to Give Feedback.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Ecommerce Platforms

MAY 11, 2023

In today’s Askly review, we’re exploring the features and benefits of one of the most user-friendly tools for multilingual customer support on the market. Designed for the age of globalization, Askly ensures companies can connect with their customers in their native language, without complexity.

Live Chat 104

Live Chat Customer Social Media eCommerce Platforms 104

Retail TouchPoints

MARCH 16, 2021

Loop Neighborhood , a convenience store chain with 120 locations across California, has partnered with algorithmic customer engagement provider Algonomy to improve its personalized omnichannel customer engagement. Algonomy’s market-leading AI technology enables personalized marketing campaigns with maximum precision and minimal effort.

Omnichannel 150

Omnichannel Customer Experience Technology Channel 150

Omnisend

MAY 3, 2023

From welcome messages and newsletter emails to cart recovery and win-back sequences, there are various types of email campaigns that can help increase your engagement and conversions. Today, customers get a personalized introduction to our brand.” It makes it possible to really dive in and get it right with customers.”

Marketing 147

Marketing Download White Paper Recommendation 147

Kissmetrics

JUNE 21, 2021

After all, why wouldn’t you want customers to rave about your business to friends and family? From a potential buyer’s perspective, if your existing customers are happy enough with your company to recommend it, that speaks volumes about your business. It’s not just about getting customers, though.

Social Media 285

Social Media Reference Recommendation Books 285

Retail TouchPoints

MARCH 29, 2021

Luxury online fashion retailer Mytheresa has improved add-to-cart and conversion rates as well as reduced mobile bounce rates and increased newsletter signups in China following the deployment of the Kibo unified commerce solution.

Omnichannel 251

Omnichannel Fashion Mobile Improvements 251

Kissmetrics

DECEMBER 9, 2020

What’s more, these companies are using machine learning to get ahead of competitors by tackling some of marketing’s toughest challenges, such as personalization, instant customer support, and big data. Marketers can also use machine learning to gain a better understanding of their customer base. Marketers should sit up and take notice.

Improvements 313

Improvements Marketing Toys Consumer 313

Omnisend

MAY 9, 2023

Reading Time: 11 minutes Why write an apology email to customers? While mistakes like a wrong email or delayed shipment are all too common in the business world, they can lead to a negative customer experience. And, two bad experiences are enough for 86% of customers to switch their loyalties.

Customer 78

Customer Payment Services Shipping Costs Shipping 78

Omnisend

MAY 9, 2023

Reading Time: 11 minutes Why write an apology email to customers? While mistakes like a wrong email or delayed shipment are all too common in the business world, they can lead to a negative customer experience. And, two bad experiences are enough for 86% of customers to switch their loyalties.

Customer 78

Customer Payment Services Shipping Costs Shipping 78

ChannelAdvisor

JULY 1, 2019

Welcome to ChannelAdvisor Pulse, our monthly e-commerce newsletter. Everywhere you turn, someone is preaching the importance of data in improving the customer experience. But many brands and retailers still lack the tools necessary to harness important customer data and put it to good use. Summer Planning (and Beyond).

eCommerce 40

eCommerce Webinar eCommerce Platforms Multi-channel 40

ChannelAdvisor

JULY 1, 2019

Welcome to ChannelAdvisor Pulse, our monthly e-commerce newsletter. Everywhere you turn, someone is preaching the importance of data in improving the customer experience. But many brands and retailers still lack the tools necessary to harness important customer data and put it to good use. Summer Planning (and Beyond).

eCommerce 40

eCommerce Webinar eCommerce Platforms Multi-channel 40

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Kissmetrics

MARCH 29, 2018

It can be easy lose ourselves in the chronic battle of customer acquisition. However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Retail TouchPoints

MARCH 15, 2022

For example, now customers can take a survey directly from an email. AMP elevates customer experiences, making emails more powerful, useful and engaging. Marketers and brands can gather customer insights by creating NPS and CSAT questionnaires within AMP for emails.

Marketing 256

Marketing Document Payment Services Shopping Carts 256

ChannelAdvisor

MAY 30, 2019

Welcome to ChannelAdvisor Pulse, our monthly e-commerce newsletter. Brands, manufacturers and retailers face special challenges in today’s dynamic retail environment, including distributing products to retail partners, navigating direct-to-consumer demands, mitigating channel conflict and understanding and reaching customers.

eCommerce 45

eCommerce Webinar White Paper Automotive 45

ChannelAdvisor

JULY 1, 2019

Welcome to ChannelAdvisor Pulse, our monthly e-commerce newsletter. Everywhere you turn, someone is preaching the importance of data in improving the customer experience. But many brands and retailers still lack the tools necessary to harness important customer data and put it to good use. Summer Planning (and Beyond).

eCommerce 45

eCommerce Webinar eCommerce Platforms Multi-channel 45

Sailthru

MAY 12, 2023

Success in the media and publishing industries is not only driven by giving customers great content but by delivering an exceptional customer experience. The enduring popularity and success of email newsletters have inspired new players to enter the space. The stat rises to 139% in the U.S.

Consumer 78

Consumer Marketing Webinar Subscription 78

Retail TouchPoints

DECEMBER 14, 2020

“Its editorial mission is a great fit for Retail TouchPoints as we continue to focus on innovation in technology and business strategies, and commit to provide timely and tactical insights to retail decision-makers as they strive to enhance their omnichannel customer experiences.”

Retail 242

Retail Omnichannel Webinar Arts 242

Liveintent

DECEMBER 21, 2022

First-party data is and will continue to be, vital to how publishers inform monetization strategies, connect their advertiser partners to their desired audiences, and improve customer experiences. First-party data strategies and email newsletters. 2 – Build a unified customer view.

Subscription 62

Subscription Channel Customer Experience Improvements 62

Retail TouchPoints

OCTOBER 2, 2023

For example, by examining past user behavior, the algorithm may learn that users who have previously shown interest in beer-related content, say by signing up for your beer newsletter, are more likely to engage with ads featuring sports products or events. In some states (e.g. California) and countries (e.g.

Marketing 311

Marketing Information Consumer Reference 311

365 Retail

DECEMBER 8, 2022

For retailers, a loyal customer is the gold standard. 60% of loyal customers will purchase more frequently from their preferred companies, according to InMoment , while Motista research suggests customers who have an emotional relationship with a brand have a 306% higher lifetime value. Do the basics well.

Customer 52

Customer Customer Retention Consumer Customer Experience 52

lateshipment

APRIL 26, 2022

You need to make sure that you don’t be like them because your customers will still blame you for shipping issues. 40% of the customers will stop doing business with you after one bad customer service experience, which can often be due to shipping-related issues. Enforce a shipping strategy with a well-planned team.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

Wiser

OCTOBER 4, 2023

For more established businesses, a dynamic social media presence is essential to maintain relevance, engage with customers, and attract new audiences. This immediate and personalized interaction can significantly enhance customer satisfaction and loyalty. Overall, the influence of social media networks is profound and undeniable.

Social Media 145

Social Media Presentation Customer Experience Consumer 145

Omnisend

MAY 14, 2021

A solid understanding of the ecommerce customer journey and how to make it work in your favor is paramount to attracting customers and developing brand advocates. Each stage of the ecommerce customer journey has its opportunities. The 5 Stages of an Ecommerce Customer Journey. We’ll talk about these stages shortly.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

Kissmetrics

DECEMBER 21, 2020

However, natural language generation is beneficial for a range of other sectors , including: Finance and data analysis: For report creation Healthcare: For interpreting data and creating medical reports E-commerce and retail: Produce accurate product descriptions and improve the overall customer experience Journalism: Create and update news reports.

Marketing 362

Marketing SEO eCommerce Telecommunications 362

BigCommerce

NOVEMBER 13, 2017

Time saved for brand employees sans a hit to the customer experience on the front-end. All of this happens in near real-time so the customer experiences zero delays or lags. Sign up for our weekly newsletter. Business outcomes of the innovation. Simplifying employee system usage from 2 to 1 via APIs. What they do.

BigCommerce 196

BigCommerce eCommerce Payment Services Shopping Carts 196

Liveintent

DECEMBER 7, 2021

Building customer profiles with first-party data. For example, if you’re a publisher, you’re likely collecting information about how readers engage with the content on your website and in your email newsletter. By using implied and declared insights, you can supercharge your advertising campaigns and customer experience.

Information 127

Information Consumer Blog Customer 127

SellBrite

APRIL 13, 2021

Web Smith is the founder of 2PM , a newsletter that analyzes trends and reports in digital media and the ecommerce space. Val Geisler is a Customer Evangelist at Klaviyo , an email and SMS marketing platform. Val Geisler is a Customer Evangelist at Klaviyo , an email and SMS marketing platform. Tobias Lutke – @tobi.

eCommerce 156

eCommerce Shopify Merchant Services Social Media 156

Retail TouchPoints

JANUARY 21, 2022

There are some 50 million content creators worldwide that sell digital content, according to estimates from SignalFire , including educational courses, digital art in the form of non-fungible tokens (NFTs), investment advice, newsletters, various forms of social media content and more.

Merchant Services 232

Merchant Services Payment Services Payments Social Media 232

Liveintent

NOVEMBER 17, 2020

It wasn’t essential for brands to rely on email to build relationships with their customers just a few years ago—but that’s no longer the case. A January 2020 report showed that a whopping 88% of brands use email to communicate with their customers. Use your own email inventory to run customer acquisition campaigns.

Marketing 71

Marketing eCommerce Subscription Gifts 71

Optimizely

MAY 9, 2019

The tricky bit comes with getting your customers and potential customers of your ecommerce business to: Want to fill out the online form. To improve your form conversion rates and earn the relevant customer information, you need to optimize your web forms to improve the user experience and maximize your chances of success.

eCommerce 170

eCommerce Reference Information Web Design 170

Liveintent

JUNE 23, 2021

And that diversity of thought will lead to better marketing and customer experience. Buying premium ad inventory in email newsletters is one way to reach the right folks with the right messages at the right time. Publishers have a big role to play. Still, finding these aligned audiences can be challenging.

Consumer 121

Consumer Marketing Article Events 121