Ecommerce Platforms

JULY 2, 2020

Constant Contact is a company best known for its email marketing services. Whether you’re a small business or a large enterprise, you can use this tool to connect with your customers on a regular basis. However, in recent years, the team behind Constant Contact has been keen to expand on its portfolio. Inventory management.

Payment Services 197

Payment Services Shipping Costs PayPal Social Media 197

Forrester eCommerce

SEPTEMBER 3, 2021

In my past 30 years in the contact center industry at organizations like RingCentral, Genesys, 8×8, and IBM, I’ve watched the same movie over and over and over again…too many contact centers are laboring under the tyranny of being a cost center with schizophrenic goals of making customers happy while “doing more with less”.

Customer 508

Customer Customer Loyalty Customer Experience Management 508

Omnisend

NOVEMBER 13, 2023

Reading Time: 13 minutes It’s a common belief that displaying an email address on an ecommerce site is sufficient for customer communication. Many often question the significance of featuring an ‘extra’ contact form. However, this perspective overlooks the unique benefits that contact forms provide.

Payment Services 88

Payment Services eCommerce WooCommerce Document 88

Ecommerce Platforms

MARCH 30, 2023

The best Constant Contact alternatives are ideal if you find Constant Contact just isn’t the right email automation solution for you. Constant Contact is an excellent email automation tool, with plenty of great features for connecting with your audience – but it’s not right for everyone.

Live Chat 104

Live Chat eCommerce Payment Services Omnichannel 104

Kissmetrics

DECEMBER 10, 2020

How do you successfully manage your online reputation, too? But if you’re already managing a lot, your best bet is outsourcing it to an ORM, or an online reputation manager. The problem with that is that you can’t always control what customers say about you online, or even when a damaging business mishap gets out in the open.

Management 363

Management Social Media eCommerce SEO 363

Groove

APRIL 15, 2024

While there are plenty of options for B2C consumers, the unique capabilities a B2B customer requires simply are not available on B2C platforms and apps. BigCommerce B2B Edition makes it easy to browse products, place orders, and manage accounts with ease at any time of the day.

BigCommerce 335

BigCommerce B2B B2C Customer Retention 335

Groove

APRIL 18, 2024

It makes it easier to manage one or more retail stores in one place. This data-driven solution brings financial, logistical, and human resource data together to save you time managing your store. Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience.

Shopify 393

Shopify Payment Services Shipping Costs Order Fulfillment 393

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call.

Customer 246

Customer Multi-channel Channel Customer Experience 246

Algopix

JULY 13, 2023

In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Groove

MARCH 6, 2024

While many tools are required to successfully manage a digital-age brand, the tools you trust with your ongoing digital marketing strategy are among the most crucial. It allows users to effectively collect and organize customer data for easier, more streamlined segmentation.

Social Media 370

Social Media Customer Data Shopify Magento 370

Forrester eCommerce

JANUARY 14, 2020

As AI and automation infuse the contact center, the role of the is agent changing. Contact centers are already seeing: Agents losing their jobs. Modern self-service technologies are giving customers the ability to find answers to frequently asked questions and to resolve simple issues.

Technology 214

Technology Customer Management 214

MakeWebBetter

JUNE 1, 2021

Contact form 7 with Zoho is an entire alliance when you prioritize your customer’s needs, experience and feedback. From eCommerce product market demand to managing your leads after your eCommerce business starts blooming, it is all about leads and potential customers. That is […].

Customer Data 113

Customer Data eCommerce Management Customer 113

Ecommerce Platforms

APRIL 1, 2022

Struggling to make the choice between Sendinblue vs Constant Contact? Today, we’re going to look at all the features of both Constant Contact and Sendinblue, considering everything from pricing, to usability, to help you make the right choice. Sendinblue vs Constant Contact: Pricing. You’ll need a custom quote for this one.

Marketing 104

Marketing Live Chat Social Media Mobile 104

Kissmetrics

JANUARY 13, 2021

It’s called workflow management software, and it makes your work life at least ten times easier. Workflow management software takes chaos and organizes it into a clear roadmap that helps you achieve your work goals in less time and with better results. The Top 5 Options For Workflow Management Software. Team Structure.

Management 275

Management Shipping Costs Recommendation Document 275

Groove

MARCH 3, 2021

eCommerce PPC Management: 4 Tips To Work With An Agency. Browse client testimonials, too, to see whether previous customers were satisfied with their experience working with the agency. The majority of eCommerce PPC management agencies do not have a team of experts dedicated to researching your company's industry.

PPC 322

PPC Management eCommerce Information 322

Fabric

MARCH 7, 2024

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” – Steve Jobs One critical aspect that retailers can often neglect is the post-purchase experience for customers. The post-purchase experience refers to what happens after a customer has made a purchase.

Customer Loyalty 130

Customer Loyalty Customer Merchant Services Shipping Costs 130

Groove

FEBRUARY 20, 2024

However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store. A CRM for Shopify assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Groove

FEBRUARY 20, 2024

However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store. A CRM for Shopify assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development.

Shopify 358

Shopify eCommerce B2B Live Chat 358

lateshipment

AUGUST 17, 2023

Just like choosing what they want to buy, customers have been showing increasing involvement in sending it back (be it for any reason). This has made how returns are handled at e-commerce stores a huge differentiator when it comes to customers choosing brands. This is where a Returns Experience Management solution comes into play.

Management 130

Management eCommerce Payment Services Merchant Services 130

Groove

APRIL 16, 2024

BigCommerce is one of the most popular platforms for creating and managing eCommerce stores. A user-friendly interface and plenty of customization options are two of the big reasons why Shopify has reached its current level of popularity. However, it's far from being the only eCommerce solution on the block.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

Kissmetrics

DECEMBER 17, 2020

It’s actually quite simple: business process management (BPM) software. The Top 5 Options for Business Process Management Software. How to Choose the Best Business Process Management Software for You. How to Choose the Best Business Process Management Software for You. Rarely are answers this easy. 100 percent.

Payments 279

Payments Payment Services Management Document 279

Retail TouchPoints

SEPTEMBER 29, 2020

Self-checkout is already a big part of how customers shop — according to RBR’s report, “EPOS and Self Checkout in 2020” , shipments of self-checkout solutions increased by 52% in 2019 to a new record high. Apply Task and Fraud Management Tools Strategically. Use data intelligently.

Payment Services 279

Payment Services Customer Operations Management 279

Kissmetrics

SEPTEMBER 7, 2020

By choosing the right project management software, projects won’t throw you into that panic-inducing nightmare. I’ve managed countless projects, hundreds of teams, and bounced around to every project management software you can think of. The top 6 options for project management software. Task management.

Management 311

Management Recommendation Marketing Customer 311

Ecommerce Platforms

JANUARY 16, 2019

Email marketing is still the most effective way to connect with your customers. After all, you're not building a community of loyal customers with advertisements on social media or Google. Email marketing is still the way to connect with and engage customers, both new and old. Mailchimp vs Constant Contact: Overview.

Payment Services 178

Payment Services Marketing Live Chat Social Media 178

Retail TouchPoints

NOVEMBER 13, 2020

David’s Bridal has launched a messaging-powered experience for customers led by concierge bot “Zoey.” The chatbot, which is powered by LivePerson , combines automated technology with live agents to give customers white-glove service through Apple Business Chat. of total contact center traffic at David’s Bridal.

Management 183

Management Improvements Books Events 183

Groove

APRIL 17, 2024

At the heart of the Klaviyo Google Ads integration is the rich customer data that Klaviyo collects. By syncing customer information such as demographics, purchase history, and browsing behavior with Google Ads, this integration allows you to create personalized, targeted ads that are more likely to resonate with your audience.

Customer Data 396

Customer Data Improvements eCommerce Article 396

Retail TouchPoints

DECEMBER 27, 2022

Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. Programmable Voice for Greater Customer Experience (CX). Retail companies looking to digitally transform don’t need to fix what isn’t broken.

Customer 313

Customer eCommerce Retail Customer Experience 313

Forrester eCommerce

APRIL 21, 2020

While some regions around the globe have begun to relax their shelter-in-place restrictions, many brands are still trying to nail down a coherent customer service approach that incorporates a huge helping of a work-at-home workforce.

Blog 327

Blog Customer Customer Experience Management 327

lateshipment

JANUARY 30, 2024

The post-purchase is an exciting phase for your customers, as it is the last station before they get to their destination called happiness from collecting their orders. WISMO requests alone make up approximately 50% of the overall customer inquiries. 5-Point Checklist To Reduce Post-Purchase Customer Inquiries 1.

Customer 130

Customer eCommerce Merchant Services Shipping 130

Retail TouchPoints

SEPTEMBER 1, 2020

As many non-essential businesses such as consumer retail locations start to reopen, it’s more important than ever that they improve and optimize cleaning operations to keep customers safe and comfortable while shopping. But even if stores follow the CDC’s guidelines for sanitation, there’s no knowing whether enough customers will show up.

Customer 278

Customer Retail Shopping Carts Operations 278

Kissmetrics

NOVEMBER 5, 2020

Creating a customer journey map is enough to make even the best marketer freeze in their tracks and realize how little they really know about their prospects. Starting Fresh: The Basics of the Customer Journey Map. Now that you have the basics let’s look at an example of a customer journey. A Customer Journey Map Example

Customer 349

Customer Social Media Comparison Shopping Information 349

Groove

FEBRUARY 16, 2024

Some of the top benefits you can look forward to when you integrate Shopify with HubSpot include: Unified Customer Data: Integrating HubSpot and Shopify ensures that information such as customer purchases, preferences, and interactions are seamlessly synchronized between the two platforms.

Shopify 379

Shopify Live Chat Customer Data Information 379

Retail TouchPoints

AUGUST 2, 2023

Namely, the marketplace must disclose the seller’s name and contact information such as their phone number, email and mailing address. They must also prepare systems for receiving complaints and managing sellers that fail to comply with the verification and disclosure requirements. Disclosure is key. 7] Disclosure exceptions.

Information 197

Information Customer Retail Electronics 197

365 Retail

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . If experience has become an integral part of brand strategy, it is because brands are more customer-focused than ever.

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

DECEMBER 22, 2020

The retailer’s plan to better connect with consumers will include “scaling direct connections with contactable members,” according to Matt Friend, EVP and CFO at Nike. The retailer will work to optimize for supply and demand to maintain healthy inventory levels, ensuring customers can always find what they need.

Supplies 358

Supplies Customer Improvements Consumer 358

Groove

MARCH 7, 2024

Klaviyo Email Marketing: Advanced Segmentation and Personalization When you segment your master subscriber list with Klaviyo email marketing, the goal is to divide your contacts into small lists so you can send them more personalized content. With this information, you can market to the customer when you offer new styles of running shoes.

Marketing 370

Marketing eCommerce Platforms Shopify Shopping Carts 370

Kissmetrics

APRIL 6, 2021

If your business has complex advertising needs, there’s a good chance Google Ads Manager can help. Rather than having your PPC spread out across several separate Google Ads accounts, Google Ads Manager brings all of your paid ads together in one place. What Are Google Ads Manager Accounts? Improve ROI.

Management 198

Management PPC Marketing Improvements 198