Retail TouchPoints

SEPTEMBER 21, 2021

Online personal styling service Stitch Fix is continuing to expand beyond its core subscription fashion service into direct buying with the launch of Freestyle, a personalized shopping experience that allows anyone to buy items anytime without being a current subscriber. Because the experience — which is available now for U.S.

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Subscription Fashion Accessories Recommendation 196

Retail TouchPoints

MAY 18, 2021

Some of the fastest-growing organizations today are turning to subscriptions to sell everything from food and wellness products to beauty and homecare. In fact, Gartner predicts that by 2023, 75% of DTC businesses will have a subscription offering. Enrollment incentives reinforce customers’ desire to feel good about their purchases.

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Subscription Payments Merchant Services Shipping Costs 149

BigCommerce

MARCH 30, 2018

Don’t even say it out loud: Subscription boxes are not dead. Heralded as the newest, greatest ecommerce strategy beginning around 2010, subscription box services like BirchBox, Trunk Club and Dollar Shave Club have not only made headlines – they’ve made billions. In 2011, subscription brands made an estimated $57,000,000.

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Subscription Payments eCommerce Payment Services 345

Optimizely

MARCH 2, 2017

Until recently, the vast majority of subscription boxes came from subscription brands – that is, brands that exclusively sell curated boxes of themed merchandise. But in the past year, many bigger brands decided to dip their toes into the subscription box business: the beauty brand Sephora released the monthly subscription “PLAY!

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Subscription Retail Recommendation Customer 199

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Both CLV and CLTV are common acronyms for Customer Lifetime Value and are interchangeably used.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Letting FastSpring handle the subscription infrastructure. Start small with an incremental approach.

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Ecommerce Platforms

JANUARY 13, 2022

Convenience is the name of the game for online subscriptions. Many online consumers even seek out dozens of subscription offerings to streamline everything in their lives, from cooking to cleaning, and razors to gift giving. Subscriptions play an essential role in simplifying lives, but they also make for a wonderful business model.

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Subscription Shopify Payment Services Merchant Services 104

GetElastic

JUNE 4, 2019

It’s time to start thinking inside the box as more companies are embracing the subscription model. The largest subscription-based players generate more than $2.6B In 2018 , Amazon Subscribe & Save, Dollar Shave Club, Ipsy, Blue Apron and Birchbox were the five most popular subscription ecommerce sites. High customer churn.

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Subscription Payments Payment Services eCommerce 142

Retail TouchPoints

MAY 7, 2024

The company also announced that it will be expanding its Meta Verified subscription plan for businesses in a number of countries with a new tiered pricing model. AI already is having an impact well beyond advertising on Meta platforms. per month for a Standard plan to $349.99 per month for the enterprise-level Max plan.

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Subscription Recommendation Blog Improvements 236

Korona

APRIL 6, 2022

Subscription-based programs were already on the rise before COVID hit in 2020. In fact, subscription retail revenue continues to accelerate at a much faster rate than the rest of the retail landscape, and it promises to move into more industries and products. Subscription Based Shopping: What Is It? Access-Based Subscriptions.

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Subscription Payment Services Shipping Costs Retail 98

Retail TouchPoints

SEPTEMBER 6, 2023

Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question. Companies caught exploiting subscription practices would face severe penalties.”

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Merchant Services Payment Services Subscription Consumer 234

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. billion in sales in Q3 2020.” Amazon set the bar.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Smile.io

OCTOBER 18, 2023

Subscription-based products have grown in recent years, truly becoming (DTC) direct to consumers. Virtually every brand in every industry has some form of offer to turn your one-time purchases into a monthly subscription.  By making recurring purchases easier, subscription services have made shopping convenient again.

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Subscription Social Media Merchant Services Reference 53

ESW

AUGUST 3, 2020

It’s been over a year since we first analyzed the rise of eCommerce subscriptions , and a lot has changed. Subscription services exploded, eCommerce adoption increased. This article explores the current state of the eCommerce subscription economy, the impact of COVID-19 and the opportunities still available to DTC brands.

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Subscription eCommerce Payment Services Food and Beverages 103

UpSellIt

MARCH 12, 2020

Offering consumers a deal is a surefire way to increase sales and create customer value. Subscription Box Case Study. To determine the effectiveness of a targeted incentive strategy, UpSellit ran a series of A/B tests with four of its subscription box clients. However, optimizing an incentive strategy can be a difficult task.

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Subscription Download Mobile Recommendation 84

Smile.io

APRIL 30, 2024

Customer engagement is a crucial aspect of any successful marketing strategy. It helps build long-lasting customer relationships and boosts brand loyalty.    But how do you boost customer engagement ? You then use this data to create custom email campaigns with relevant content and offers. Matt Hennessy - Smile.io

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Customer Shopping Carts Shipping Costs Subscription 71

Retail TouchPoints

AUGUST 7, 2023

Depending on the state where they’re located, customers can connect via messaging or video call without requiring an appointment or insurance coverage. Through Amazon Clinic’s secure message portal or video call, the clinician can provide a recommended treatment plan, which may include a prescription.

Shipping Costs 210

Shipping Costs Subscription Shipping Recommendation 210

Groove

AUGUST 18, 2020

Whether your goal is to grow your eCommerce store, establish more meaningful relationships with customers or automate your marketing efforts, both Klaviyo and MailChimp are great eCommerce marketing tools to help you get the job done. Real-Time Customer Data. Determine the probability of customer churn. Klaviyo vs. MailChimp.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

Retail TouchPoints

NOVEMBER 18, 2020

South American food retailer Grupo Éxito has renewed its DemandTec Price Optimization subscription. The solution helps Grupo Éxito identify shopper behavior trends in order to generate the right price recommendations and improve its assortment by defining product roles by zone and division.

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Subscription Recommendation Improvements Technology 299

Groove

OCTOBER 18, 2022

While there are dozens, if not hundreds, of approaches that you could take, we have found one model to provide consistent success - subscription programs. Simply setting up a generic subscription program without providing increased value to your customers is a great way to fail. Vitamins & Supplements. Makeup Products.

Payments 195

Payments Food and Beverages Beauty and Health Subscription 195

Lemonstand

JANUARY 25, 2018

In 2017, Sydney-based startup Whisky Loot launched their curated subscription service on LemonStand. To develop their highly customized subscription-eCommerce site, they selected LemonStand agency partner We Are Visionists. ” How do you handle things like customer service, shipping, fulfillment, etc.

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Subscription Customer Live Chat Order Fulfillment 49

Omnisend

JUNE 28, 2021

Ecommerce personalization is the process of tailoring the content, recommendations and offers a customer sees based on their previous buying and browsing behavior, along with their demographics and personal data. An example of product recommendations from Target. Reading Time: 7 minutes. Benefits of Personalization in Ecommerce.

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Customer Loyalty eCommerce Customer Recommendation 151

RetailMinded

SEPTEMBER 30, 2023

Welcome to the world of crafting a unique brand identity and customer engagement in retail. In this article, we will explore the art and science behind creating a retail experience that not only stands out but also forges deep connections with your customers. A story that captivates your senses and entices you to become a part of it.

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Customer Retail Customer Retention Recommendation 96

Ecommerce Platforms

AUGUST 22, 2022

Are you considering adding a customer support module to your online store? Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app. Customer Self-Service Portal.

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Multi-channel Shopify Channel Merchant Services 104

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Subscription programs.

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Customer Loyalty eCommerce Customer Social Media 98

Ecommerce Platforms

OCTOBER 10, 2022

But, while the Squarespace subscription definitely offers several benefits for small businesses, you may want to consider migrating in some cases. Whether you’re shutting down your business or simply looking for more flexibility by moving to a self-hosted platform, it’s important to know how to cancel your Squarespace subscription.

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Subscription Payment Services eCommerce Platforms Article 197

Retail TouchPoints

FEBRUARY 8, 2021

It is cutthroat, competitive and fast-moving, and that means it is also often a great showcase for other industries to see how the latest trends in technology are transforming customer expectations. Over the last decade, the relationships between customers and brands changed dramatically. Transactional convenience. Partner in Life.

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Customer Retail eCommerce Subscription 130

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Create a customer loyalty program.

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Customer Retention eCommerce Customer Social Media 130

Ecommerce Platforms

MAY 11, 2023

In today’s Askly review, we’re exploring the features and benefits of one of the most user-friendly tools for multilingual customer support on the market. Designed for the age of globalization, Askly ensures companies can connect with their customers in their native language, without complexity.

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Live Chat Customer Social Media eCommerce Platforms 104

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

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Customer Loyalty Customer Retail Customer Retention 84

Braintree

OCTOBER 29, 2019

To enable greater transparency for customers, Visa is updating its rules related to transactions for merchants that offer free trials or introductory promotions as part of an ongoing subscription service. When the subscription becomes active, Braintree will include the enhanced descriptor in the first subscription transaction.

Merchant Services 52

Merchant Services Subscription Reference Recommendation 52

Omnisend

MAY 30, 2021

Understanding customer behavior is essential for any merchant. The right customer data can help drive your buyers to make more personalized purchase decisions—and this is where behavioral segmentation comes into play. Omnisend’s studies have revealed that custom automation can yield incredibly high open and click-through rates.

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Customer Merchant Services Subscription Omnichannel 114

Retail TouchPoints

FEBRUARY 9, 2023

As the ecommerce landscape becomes more competitive, top retailers like Amazon stay ahead of the curve by delivering a compelling product experience to their customers. This is made possible by powerful AI algorithms that deeply understand the customer’s needs and create a personalized shopping experience.

eCommerce 243

eCommerce Shipping Costs Merchant Services Presentation 243

FastSpring

DECEMBER 9, 2022

In this piece, we’ll be comparing 7 SaaS billing solutions that we separate into three categories: Subscription management: This type of software lets you automate free trials, recurring payment schedules, and the dunning process. 3 Subscription Management Software. Subscription and Recurring Billing Management.

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Payment Services Merchant Services Payments Subscription 144

lateshipment

SEPTEMBER 4, 2020

While your company’s products and sales efforts will ultimately be most directly responsible for generating and maintaining business, the on-site experience you provide also plays a key role in attracting and intriguing customers. Here's What You Need to Do to Piece Together a Better On-Site eCommerce Customer Experience.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

Ecommerce Platforms

APRIL 24, 2017

If you go to Cratejoy as a consumer, you'll find a multitude of subscription boxes to fit your own tastes. What's even more intriguing is the fact that anyone can sign up to sell their own subscription boxes. I've always been entranced by the subscription industry, partly because it's a tough way to make a profit.

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Subscription Merchant Services Marketing Payment Services 91

Omnisend

JUNE 8, 2021

It’s no secret that your existing customers are your best customers. Of course, creating a customer retention strategy is easier said than done—unless you have data to back it up. In this piece, we’ll cover what it means to create a data-driven customer retention strategy. Why Data-Driven Customer Retention Matters.

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Customer Retention Customer Merchant Services Recommendation 148