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Inside the Real-World Santa’s Workshop that is PersonalizationMall.com

Retail TouchPoints

It truly is a real-world Santa’s Workshop, although it didn’t reach its current scale overnight. Now the personalization magic happens at a 365,000-square-foot facility with 500 machines that customize a catalog of 40,000 SKUs. As the world has advanced, so has the company, which was acquired by 1-800-Flowers.com in 2020.

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Becoming a Part of Our Customers’ Relationships

Retail TouchPoints

We are a company all about relationships because that’s what our customers are celebrating when they buy from us — all the relationships in their lives. The Pulse” has proven so successful that Jim and Chris are now entering their third year of letter writing, and it has been a major catalyst for personal connection with our customers.

Customer 238
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1-800-FLOWERS.com Rolls Out Loyalty Program Enhancements, BNPL Just in Time for V-Day

Retail TouchPoints

The Celebrations Passport program currently has more than 1 million members, and 1-800-FLOWERS.com reports that it has been “instrumental in helping drive increased purchase frequency, retention and lifetime value of customers.”.

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Your Guide to eTail West 2024 in Palm Springs, CA: Event Tips & Tricks

Groove

Whether you're a seasoned retail leader or fresh entrepreneur, Etail West 2024 provides a proven platform to connect with peers, network with potential partners and customers, and gain invaluable insights from a diverse range of speakers, sessions, and workshops. Use the app to connect with attendees and schedule meetings.

Events 195
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Event marketing: Complete guide and strategies for 2024

Omnisend

Reading Time: 11 minutes Do you believe that customer engagement relies on the appropriate use of technology? Building personal connections through one-on-one interactions is still an unparalleled opportunity to create memorable customer experiences. The reality is that the human touch should not be underestimated.

Events 88
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How Retailers Can Leverage Employee Advocacy in Support of Their Brand Vendors

Wiser

Leveraging the potential of store associates to become product advocates opens up a new dimension for retailers to connect with their customers organically. Associates, well-versed with the store’s offerings and ethos, can truly embody the brand and foster a genuine connection with the customers.

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How the Customer Experience is Powering the Fastest Growing Brands

Kissmetrics

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Instead, they often put all of their eggs in the new customer acquisition basket.