Tue.Nov 21, 2023

article thumbnail

When Customers Aren’t Holiday Shopping, They’ll be Streaming

Retail TouchPoints

The winter holiday season is a critical time for retail. November and December holiday sales average around 19% of total retail sales, per the NRF , and this share can be even higher for some department stores and specialty retailers. Emarketer anticipates that holiday retail sales will grow 4.5% this year to surpass $1.3 trillion. The stakes have never been higher!

Customer 261
article thumbnail

Your Data Culture Is DOA

Forrester eCommerce

In our 2023 Data Literacy and Culture Survey, we uncovered key insights about the state of data culture in organizations. Shockingly, nearly half of employees lack the ability to search for existing insights and struggle to find reports, datasets, and insights. Don't miss out on gaining a competitive advantage by revitalizing your data culture.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

GoodwillFinds Adds Returns Capability to Better Compete with Other Resale Platforms

Retail TouchPoints

GoodwillFinds — the online ecommerce platform of the 120 -year-old nonprofit Goodwill — has teamed up with return assurance platform Seel to better “compete with other digital resale websites” by offering returns. GoodwillFinds customers can now purchase return assurance for any item, spanning every category on the site — from clothing and shoes to luxury and vintage items to electronics and housewares.

Other 256
article thumbnail

Forrester’s 2023 US Federal CX Index™ Reveals Uneven CX

Forrester eCommerce

(written with Daniel Portillo, senior research associate at Forrester) First, the good news: US federal customer experience (CX) remains steady amid an unprecedented two-year decline in average CX quality in the US private sector (link for Forrester client access only).

article thumbnail

Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

article thumbnail

Hoops Reality: Foot Locker Becomes NBA Official League Marketing Partner

Retail TouchPoints

As part of a recently signed multiyear agreement, Foot Locker has become an official National Basketball Association league marketing partner in the U.S., unlocking a multitude of brand-building benefits for the struggling retailer. The collaboration will engage fans throughout the NBA season, including at marquee events like the NBA All-Star Game, and Foot Locker will receive media exposure across platforms including on-court virtual signage and on NBA social channels.

Marketing 247
article thumbnail

Holiday Magic Begins With Empowered Store Associates

Forrester eCommerce

As retailers enter their busiest period, leveraging store associate tools is a must. Read Forrester’s insights on how to maximize their potential this season.

Retail 426

More Trending

article thumbnail

Apple Sales And Profits Analysis For FY 2023 — Top 10 Insights

Forrester eCommerce

Here are Forrester's top 10 insights and analysis on Apple's FY2023. Read more to see our key takeaways from the company's latest reporting.

Consumer 411
article thumbnail

Product Title Optimization Tips (With Winning Examples) | Salsify

Salsify

Your product titles are often the first thing a shopper sees, whether that’s in the search results or at the top of your product page. If the title doesn’t convey the right information quickly, you could lose a potential customer's interest — maybe forever.

article thumbnail

Saying Goodbye To MQLs: A Parting That Is All Sweet And No Sorrow

Forrester eCommerce

Adopting the revenue waterfall for demand management brings many benefits, meaning parting with leads can be all sweet and no sorrow.

article thumbnail

What to expect this Black Friday, Cyber Monday

RetailDive

Retail sales and seasonal budgets this year are expected to rise, but consumers anticipate buying fewer gifts with less bang for their buck.

Gifts 130
article thumbnail

Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

article thumbnail

Advertisers Will Take The Bait And Test TikTok Shop This Holiday Season

Forrester eCommerce

TikTok Shop will be a key player this holiday season. Discover how advertisers can get the most out of the new social commerce player.

article thumbnail

Kohl’s CEO shifts focus back to stores: ‘The digital business is really what’s bringing us down’

RetailDive

The department store notched more declines in Q3. But store comps were stronger, thanks in part to its Sephora partnership, and margins grew.

article thumbnail

2023 Oregon Entrepreneurship Awards Winners Announced

SheerID

Oregon Entrepreneurs Network announced the winners in the 2023 OEN Entrepreneurship Awards at an evening awards with the theme “An Evening in Three Acts” on November 16, 2023. This year, OEN changed the format from a dinner to an awards ceremony reminiscent of the Oscars. The event took place at Portland Center Stage – The […] The post 2023 Oregon Entrepreneurship Awards Winners Announced appeared first on SheerID.

Events 89
article thumbnail

3 AI-powered SERP Analyzers

Practical eCommerce

Google has long relied on AI for organic rankings. Now search optimizers are using it too. The post 3 AI-powered SERP Analyzers appeared first on Practical Ecommerce.

eCommerce 105
article thumbnail

The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

article thumbnail

A Complete Guide to Mastering Keyword Research for Amazon Sellers

Algopix

In the dynamic and ever-evolving world of e-commerce, the strategic mastery of keyword research is not just a prerequisite for Amazon sellers; it’s the linchpin for unlocking enhanced product visibility, attracting potential customers, and ultimately propelling sales. This comprehensive guide aims not only to underscore the critical importance of keyword research for Amazon sellers but also to provide a thorough, step-by-step approach that will serve as a reliable compass in the vast ocean

article thumbnail

American Eagle Shares Plummet After Holiday Sales Forecast

RetailWire

American Eagle saw its share price drop roughly 17% on Tuesday, sparked by a holiday projection that failed to meet market expectations.

Marketing 105
article thumbnail

Holiday shoppers to spend an average $875 this season: NRF

RetailDive

While the apparel category has seen mixed results this year, it will be a popular gift choice, according to a new survey.

Apparel 112
article thumbnail

Binance CEO Steps Down After $4 Billion DOJ Settlement

RetailWire

The founder of Binance has resigned from his CEO post and agreed to plead guilty to the DOJ's anti-money laundering charges.

article thumbnail

Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

article thumbnail

How to Schedule Ad Customizers for Google RSAs [2024]

CPC Strategy

It’s no wonder that responsive search ads have steadily grown in popularity in recent years. Through Google’s machine learning capabilities, RSAs provide a powerful way to automate the testing of multiple headlines and descriptions to ensure a closer match to user intent.

article thumbnail

Best Buy sales fall 8% as electronics demand stumbles

RetailDive

The retailer lowered its guidance as a result of consumer uncertainty, but CEO Corie Barry said the sector should stabilize next year.

article thumbnail

Southwest and American Airlines Strikes May Be Coming

RetailWire

American Airlines flight attendants have asked for permission to strike, and Southwest pilots may be next.

105
105
article thumbnail

Crate and Barrel debuts virtual store

RetailDive

The immersive experience, based on its new NYC flagship store, lets users take an interactive tour of eight rooms and request free services from design experts.

86
article thumbnail

How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

Pandora Elevates Business Planning and Merchandising Infrastructure

RIS News

Jewelry giant Pandora is investing in integrated business planning technology to enhance its global digital transformation initiatives.

Jewelry 87
article thumbnail

Adore Me launches sustainability accelerator

RetailDive

The Victoria's Secret-owned lingerie brand is working with four startups on technology to lessen the impact of manufacturing processes.

article thumbnail

How Retailers Can Cut Through the Noise This Holiday Season

SheerID

Attract holiday shoppers this season with live offers, gamification, and gated offers for exclusive consumer communities.

Retail 78
article thumbnail

Snoop Dogg gives up smoke for Solo Stove campaign

RetailDive

A viral pledge assumed to be about pot usage turns out to be a teaser for a new campaign for the DTC company.

93
article thumbnail

The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

article thumbnail

Quality Street paper wrapers endorsed by John Barnes rap

TalkingRetail

Quality Street has partnered with footballer John Barnes to launch a rap video about recycling wrappers this festive season. Quality Street and footballing legend John Barnes, have teamed to create a rap music video to celebrate the brand’s recyclable paper wrappers. The Christmas-themed music video, ‘Street (W)rappers’ pairs production with cues from iconic rap videos.

Retail 59
article thumbnail

Walgreens to close some stores for Thanksgiving, joining retail trend

RetailDive

The company’s decision was based in part on employee feedback, an executive said.

Retail 92
article thumbnail

JTI survey: C-stores fear negative impact of generational tobacco ban

TalkingRetail

Research of 1,000 retailers conducted by JTI has found that 86% of convenience retailers believe the government’s proposed generational ban on tobacco products will have a negative impact on their business.

Retail 59
article thumbnail

Australian Footwear Brand FRANKIE4 Opens First U.S. Flagship Store in Seattle

RIS News

Australian, podiatrist-founded women's footwear brand, FRANKIE4, has just opened its first permanent retail store at the Bellevue Collection, located outside of Seattle, WA., further amplifying a presence in North America.

Retail 52
article thumbnail

The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.