Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. This substantial return rate highlights a vital opportunity for retail leaders: by revamping the often-overlooked returns process, retailers can unlock a new avenue for driving customer satisfaction and business growth

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Retail Shipping Costs Improvements Customer Experience 273

Forrester eCommerce

JANUARY 3, 2024

Twas the night before Christmas, when all through the house, not a creature was stirring, not even a mouse. Defense contractors (and subcontractors) were nestled, all snug in their beds. With visions of security requirements swirling through their heads.

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Gifts Management Customer 264

Retail TouchPoints

JANUARY 3, 2024

UK supermarket chain Asda is fortifying its digital foundation both for the present and the future. The company has appointed Morrisons executive Matt Kelleher as its first Chief Digital Officer and plans to double the number of workshops it hosts this year in partnership with Girls in Data , an organization that encourages girls to consider careers in technology.

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Workshop Cryptography Presentation Technology 249

Forrester eCommerce

JANUARY 3, 2024

Should all brands sell directly to consumers (DTC) online? How should brands work with online marketplaces? What does DTC mean for existing retail partner and distributor relationships? Consumer facing brands still have a lot of questions about their direct-to-consumer (DTC) digital engagement and commerce capabilities. But the opportunities are not one-size-fits-all.

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Consumer Retail Channel Customer 217

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Groove

JANUARY 3, 2024

From detailed functionality and features to honest pros and cons, this guide reveals all you need to know about BigCommerce and Shopify.

BigCommerce 195

BigCommerce eCommerce Marketing Shopify Marketing 195

Retail TouchPoints

JANUARY 3, 2024

All of the products sold by The Body Shop have officially been certified as having 100% vegan formulations by The Vegan Society. This marks a major milestone for the socially conscious beauty retailer, which was founded in 1989 with the goal of making cruelty-free beauty more common and accessible. In 2021, The Body Shop set a goal of making all of its products 100% vegan; at the time, 60% of its products already carried The Vegan Society certification.

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Other Retail Customer 173

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns. Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required.

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Shipping Costs Merchant Services Fulfillment Omnichannel 147

RetailWire

JANUARY 3, 2024

On Tuesday, Apple fell by almost 3.6% to a low that has not been experienced in seven weeks after Barclays downgraded the shares due to concerns that demand for its devices will still be fragile in 2024.

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365 Retail

JANUARY 3, 2024

SportsShoes.com has recently established a significant global partnership with parkrun , a community event network. This collaboration positions SportsShoes.com as parkrun’s exclusive retail partner in the UK and extends support to the global parkrun community, particularly in the procurement and distribution of parkrun merchandise. This partnership is a milestone for SportsShoes.com , representing its largest retail alliance to date.

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Events Outdoor Management Operations 108

RIS News

JANUARY 3, 2024

Another holiday season is behind us, and retailers will now begin reflecting on their performance. Some early results show U.S. retail sales during the 2023 holiday season grew by 3.1% year-over-year, falling short of predictions and the previous year's figures.

Consumer 107

Consumer Retail 107

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

RetailDive

JANUARY 3, 2024

E-commerce has led to more returns, which many retailers are working to mitigate, per a report from the National Retail Federation and Appriss Retail.

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eCommerce Retail 113

RIS News

JANUARY 3, 2024

Recent years have seen retailers invest heavily in creating coherent omnichannel experiences for their customers across both their physical and digital footprints. Learn more.

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Omnichannel Customer Retail 99

Algopix

JANUARY 3, 2024

Welcome to the ever-shifting landscape of e-commerce, where mastering the intricate dance of seasonal selling on Amazon can transform your business into a profit powerhouse. The ebb and flow of consumer demand during holidays, weather transitions, or special events present golden opportunities for savvy sellers. In this exhaustive guide, we’ll not only delve into strategies, tips, and best practices but also unravel the layers of nuance that can elevate your seasonal selling game on Amazon

eCommerce 85

eCommerce Social Media Fulfillment Presentation 85

ROI Revolution

JANUARY 3, 2024

Welcome to our December 2023 SEO News Recap! In November , we shared the latest on recent core algorithm updates, AI-augmented search creating content for users vs. for Google, and more. This month, we have the latest news on more algorithm updates, Bing Chat, how Google is using AI to understand videos, and more. Jump to each December 2023 SEO News Recap news topic using the links below: The Last Reviews Update Is Complete Google Introduces Gemini New Robots.txt Report in GSC Video Mode Changes

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SEO Blog Books Arts 78

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

RetailWire

JANUARY 3, 2024

Over 7,000 pounds of ground beef may be contaminated with E. coli. The meat was shipped to four states and was set to be dispensed to restaurants.

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Shipping 98

Practical eCommerce

JANUARY 3, 2024

Concerns of global investors are easing compared to a year ago. AI and sustainability remain top priorities. The post Charts: Global Investor Trends for AI, Sustainability appeared first on Practical Ecommerce.

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eCommerce 86

RIS News

JANUARY 3, 2024

The Container Store has appointed Lindy Rawlinson as chief digital officer and Jennifer Pape as SVP of Stores, signaling an increased focus on its "Custom Spaces" business. Get the details.

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Customer 85

RetailWire

JANUARY 3, 2024

Every year, Girl Scouts cookies garner a large consumer fan following, and this year, things don't seem to be any different.

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Consumer 97

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RIS News

JANUARY 3, 2024

Global children’s entertainment company Spin Master Corp. has finalized its acquisition of toy brand Melissa & Doug. Get the details.

Toys 97

Toys 97

Practical eCommerce

JANUARY 3, 2024

This week: new tools for website builders, email marketing, livestream shopping, mobile shopping, chatbots, international shipping, and virtual product simulators. The post Ecommerce Product Releases: January 3, 2024 appeared first on Practical Ecommerce.

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eCommerce Shipping Mobile Marketing 79

RetailDive

JANUARY 3, 2024

The makeup brand launched on Ulta’s website on Dec. 24 and will head to select stores beginning Jan. 14.

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365 Retail

JANUARY 3, 2024

In 2023, The O2, managed by Waterfront Limited Partnership—a joint venture of AEG and Crosstree Real Estate Partners—witnessed unprecedented success. The celebrated destination recorded a significant increase in visitor footfall and sales, emphasizing its position as a sought-after location for live entertainment, leisure, and retail experiences. Throughout the year, The O2 attracted over 8.9 million visitors, marking a 17% increase from 2022.

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Leisure Events Management Retail 62

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailDive

JANUARY 3, 2024

The deal, which is expected to close in the first quarter, could accelerate Shiseido’s growth in the Americas.

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TalkingRetail

JANUARY 3, 2024

Nisa’s Making a Difference Locally (MADL) charity has announced the launch of its first Heart of the Community Awards for 2024. The awards will be supporting food pantries across the UK with an overall £50,000 fund available for Nisa retailers to nominate local causes.

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Retail 59

RetailWire

JANUARY 3, 2024

As we approach the second month of the year, love is definitely in the air, and so is the frenzy for Target's limited-edition Valentine's Day Stanley Cups.

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Definition 59

TalkingRetail

JANUARY 3, 2024

Multiples and independents saw their highest level of transactions in December since 2019, according to the marketing data and analytics company Kantar.

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Marketing Retail 59

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Canadian Special Events

JANUARY 3, 2024

The “We Back” event by Decor & More was nominated for “Best Micro Event” The purpose of the event was to provide guests with a fun evening in a unique venue. Visitors were welcomed into the lounge area by custom vinyl-wrapped “Pop-a-shot” nets, lounges designed in monochromatic styles and branded walls. “We Back” was a night of celebrating “Being Home” once again and saluting the media outlets that cover the Toronto Raptors organiza

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Events Customer Management 52

TalkingRetail

JANUARY 3, 2024

Kellanova, the company behind Kellogg’s and Pringles, has announced its plans to continue to drive growth in 2024, with a strong commitment to the symbols and independents channel.

Channel 52

Channel Retail 52

RetailMinded

JANUARY 3, 2024

Engaging in a retail business can be quite a merry-go-round affair. You’ll see that the business trend and landscape sometimes evolve and run in circles too fast before you’ve even started with a strategy. That’s why you need something to ride along the changing episodes and phases of every industry you want to engage in. At the same time, you need to greet and meet every customer’s need and answer the lifestyle wants of your market as a whole.

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Retail Social Media Customer Experience Games 52

365 Retail

JANUARY 3, 2024

The UAE, known for its opulence and thriving economy, has witnessed significant growth in the car rental industry. The recent generation has let go of the older mentality that owning a car symbolizes status and luxury. Instead, the world embraces the freedom that comes with car renting. With the Emirate being a popular tourist destination, the surge in the car rental industry keeps increasing.

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Payment Services Article Events Other 52

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data