Retail TouchPoints

AUGUST 31, 2023

Generative AI may be generating buzz, but for tech-savvy retailers, AI is not a new technology. Conversational AI has been foundational to many customer experience technologies we now take for granted. Chatbots, Interactive Voice Response (IVR) and intent analysis can be used to collect information, accelerate responses, automate self-service options and augment an agent’s capabilities, while still other AI models have been in use to recognize trends and patterns in data that would be too massiv

Retail 277

Retail Customer Experience Technology Recommendation 277

Forrester eCommerce

AUGUST 31, 2023

The sales and revenue enablement space has seen a wildly dynamic 2023, with many casualties of layoffs impacting the profession but also plenty of new opportunities opening up. At the same time, enablement leaders have had to adapt to changing priorities while continuing to deliver tangible, quantifiable value to the C-suite.

Customer 410

Customer 410

Retail TouchPoints

AUGUST 31, 2023

As privacy regulations ramp up, brands and retailers are looking for ways to personalize marketing efforts without relying on cookies — and brick-and-mortar retailers are always looking for effective ways to entice people to visit their stores. To help solve both challenges, the Arity Private Marketplace (PMP) enables marketers to leverage driving behavior data to understand where and when consumers are driving and to reach them with relevant messaging before they even get behind the wheel.

Consumer 284

Consumer Customer Marketing Retail 284

Forrester eCommerce

AUGUST 31, 2023

Accounts, buying groups, opportunities, oh my! Find out how they’re all connected in this week’s Saying Goodbye to MQLs blog.

Blog 439

Blog B2B Marketing 439

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Retail TouchPoints

AUGUST 31, 2023

Amazon is bringing ‘Buy with Prime’ capabilities to Shopify merchants via a new app integration. Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%. Now, the new app is empowering Shopify merchants to offer this seamless payment experience to their customers.

Merchant Services 264

Merchant Services Shopify Payment Services Fulfillment 264

lateshipment

AUGUST 31, 2023

Upcoming days to look forward to – Halloween, Thanksgiving, Black Friday, Cyber Monday, Christmas, Boxing day and New Year’s – which only means one thing for the e-commerce stores. THE BUSIEST SHOPPING SEASON OF THE YEAR. 59% of US consumers planning to shop online this year, and 63% of consumers are planning to spend more money shopping compared to the 2022 holiday season. [ JustUno ] It’s important that e-commerce businesses brace themselves to handle the holiday rush and keep up

Consumer 130

Consumer eCommerce Social Media Payment Services 130

Salsify

AUGUST 31, 2023

If you work in ecommerce, you know that one bad customer experience can spread like wildfire. The customer who had the bad experience could tell a dozen people about it. Online, that number might go even higher — where one bad review can reach hundreds of potential buyers.

eCommerce 147

eCommerce Customer Experience Customer 147

RetailDive

AUGUST 31, 2023

The struggling department store will upgrade its tech, stores and customer experience, but is unlikely to follow rival Macy’s in leaving the mall.

Department Stores 128

Department Stores Customer Experience Customer 128

RIS News

AUGUST 31, 2023

JCPenney announced a multi-year, self-funded reinvestment plan during a virtual briefing Thursday, and included details on technology and digital investments as part of the larger plan.

Technology 94

Technology 94

RetailDive

AUGUST 31, 2023

The retailer joins a growing group of large U.S. enterprises equipping workers with generative AI capabilities customized to internal systems.

Customer 115

Customer Retail 115

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

ROI Revolution

AUGUST 31, 2023

Welcome to our August 2023 SEO News Recap! Last month , we shared the latest on ChatGPT, AI shopping features, building trust for Google Shopping, and more. In this month’s update, we have the latest on core algorithm updates, generative AI for organic search, new options in GA4, and more. Jump to each August 2023 SEO news topic using the links below: Google Launches the August 2023 Core Algorithm Update Latest Updates in Google’s Generative AI & Search Enhanced Learning With AI-Generated Co

SEO 78

SEO Merchant Services Article Blog 78

RetailDive

AUGUST 31, 2023

The discounter is grappling with bloated inventories, which analysts say are contributing to shrink and impeding store operations.

Operations 116

Operations 116

RIS News

AUGUST 31, 2023

Organic Valley is going direct-to-consumer in a new way through the launch of a branded merchandise store intended to support small family farms.

Consumer 90

Consumer 90

RetailDive

AUGUST 31, 2023

While the retailer reported progress on its strategic initiatives, analysts question whether its actions are working.

Retail 116

Retail 116

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

RetailWire

AUGUST 31, 2023

Calls are growing from pediatricians and parents in the U.S. to ban the sale of high-caffeine energy drinks to minors due to their potentially harmful effects. Energy drinks like Prime Energy, Ghost energy drinks, and Kim Kardashian’s “Kimade” energy drink contain high levels of caffeine, with some having as much caffeine as six Coca-Colas in.

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81

RetailDive

AUGUST 31, 2023

The artificial intelligence-driven skin diagnostic experience will give mobile users suggestions for products to combat issues like wrinkles, dark spots and redness.

Mobile 94

Mobile Recommendation 94

RIS News

AUGUST 31, 2023

Learn how leading brands like Coca-Cola, Amazon, Colgate-Palmolive, Wayfair, Albertsons, and more are trailblazing new path through the innovative use of generative AI, and gain an understanding of the broader opportunities and challenges of AI in ma

Marketing 74

Marketing Retail 74

RetailDive

AUGUST 31, 2023

The department store retailer uses UPS and the U.S. Postal Service but did not specify which deals were adjusted.

Department Stores 116

Department Stores Retail 116

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailWire

AUGUST 31, 2023

The rise of self-checkout technology in retail could be contributing to the increasing loneliness of Americans. While self-checkout is popular, it’s also leading to fewer “weak ties” – casual relationships between customers and cashiers – which social scientists say are important for social interactions. As technology contributes to a sense of isolation, with around two-thirds.

Technology 75

Technology Customer Retail 75

RetailDive

AUGUST 31, 2023

However, executives noted consumer shifts that signal shoppers may be seeking out more value in light of economic uncertainty.

Consumer 108

Consumer 108

RIS News

AUGUST 31, 2023

Crate & Barrel has unveiled a multi-year investment plan aimed at developing tech talent and optimizing the customer experience.

Technology 79

Technology Customer Experience Customer 79

RetailDive

AUGUST 31, 2023

The team talks about the latest financial results from various players as the holidays quickly approach.

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114

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

TalkingRetail

AUGUST 31, 2023

Camelot is promising a ‘Super September’ for National Lottery retailers thanks to three massive special event Lotto and EuroMillions draws. These will be taking place across the month, creating the ideal opportunity for retailers to increase sales and footfall, and boost their bottom lines. On Saturday 2 September there will be a £20m ‘Must Be Won’.

Retail 64

Retail Events 64

RetailDive

AUGUST 31, 2023

The direct-to-consumer jewelry brand’s new locations offer select products available for same-day purchases and one-on-one appointments.

Jewelry 84

Jewelry Consumer 84

Smile.io

AUGUST 31, 2023

Increasing your customer’s average order value will increase your ecommerce store’s profitability. At first, this seems very logical and intuitive—just get customers to buy more and you will make more money! However, do you actually know how to do it? More importantly, do you even know how to calculate your average order value? This post will cover both of those topics!

Shipping Costs 55

Shipping Costs Shipping Social Media Recommendation 55

TalkingRetail

AUGUST 31, 2023

Pepsi Max has added mango flavour to its fruit-flavoured line-up. Following the continued success of the brand’s range of flavours, Pepsi Max is expanding this summer with the launch of Pepsi Max Mango. The new flavour innovation joins Cherry and Lime in the fruit-flavoured line-up and aims to help retailers continue to attract new consumers.

Consumer 52

Consumer Retail 52

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Digital Doughnut

AUGUST 31, 2023

The Connected Packaging Summit had some major players giving out insights. One of them was Peter Nitschke, Global Director for Community Partnerships at Plastic Bank. He talked about everything from handling plastic waste to blockchain technology. Let's dive into the key takeaways from his talk.

Banking 52

Banking Technology Operations 52

TalkingRetail

AUGUST 31, 2023

The chocolate category is a star performer in convenience retail, with value sales growing at 3.6% last year, according to market analyst Circana, so it’s crucial that retailers invest in the right range to make the most of this sector. Sharing and singles formats are the most popular within the convenience channel, but gifting chocolate.

Gifts 52

Gifts Channel Retail Marketing 52

365 Retail

AUGUST 31, 2023

Imagine walking into a store and immediately recognising the brand behind it—without even seeing the logo. This magic is the result of successful branding through decor, where every corner of the shop tells a consistent and compelling story. From colour schemes to design elements, the art of infusing your shop’s identity into its decor is a powerful way to leave a lasting impression on customers.

Arts 52

Arts Customer Retail 52

TalkingRetail

AUGUST 31, 2023

According to research from shelf-edge automation solutions supplier Pricer, cost-of-living pressures are prompting consumers to move away from q-commerce, as shoppers swap the higher basket prices of rapid deliveries for in-store deals and discount grocery retail formats. Last year, IGD estimated an average q-commerce basket was 18% more expensive than a convenience store.

Consumer 52

Consumer Retail 52

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data