Mon.Sep 18, 2023

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Forrester Wave Human Capital Management, Q2 2023: Analyst Lessons Learned

Forrester eCommerce

I led Forrester’s recent update of the Forrester Wave evaluation of the HCM market after three years in which the market rapidly evolved.

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What to Expect and What to Wish for from Retailers this Holiday Season

Retail TouchPoints

Last holiday season would have marked a certain “post-pandemic” normalcy, but extreme excess inventory and inflation significantly impeded any anticipated recalibration. This holiday season, though prices are still high and purse strings remain tightened, there’s slightly more stability inherent in the current retail environment that will bring more clarity to the numbers.

Retail 321
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The Benefits and Risks of Generative AI in Ecommerce

Fastr

AI is all the rage and its popularity does not look to be slowing down any time soon. In nearly every industry, AI-based tools are promising massive benefits, especially when it comes to design projects. Solutions like ChatGPT and image generators allow teams to create, essentially, anything they can imagine, simply by entering a prompt. With that power at their fingertips, those who truly understand how to harness AI strategically—not as a curiosity or a top-down replacement—can find new ways t

eCommerce 147
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It’s Official – Amazon is an Ecommerce Enabler First and a Retailer Second

Retail TouchPoints

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago. It’s true that the character of Amazon has seen some dramatic shifts in the last decade: 10 years ago third-party sellers represented 40% of sales on Amazon; now those scales have tipped in the other dir

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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The Benefits and Risks of Generative AI in Ecommerce

Fastr

AI is all the rage and its popularity does not look to be slowing down any time soon. In nearly every industry, AI-based tools are promising massive benefits, especially when it comes to design projects. Solutions like ChatGPT and image generators allow teams to create, essentially, anything they can imagine, simply by entering a prompt. With that power at their fingertips, those who truly understand how to harness AI strategically—not as a curiosity or a top-down replacement—can find new ways t

eCommerce 130
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TikTok Hit with €345 Million Fine for Data Privacy Violations in Europe

Retail TouchPoints

The Irish Data Protection Commission (DPC) has fined ByteDance -owned TikTok €345 million (approximately $368 million ) for a series of violations of children’s data privacy. DPC is the lead regulator in the EU for many of the world’s top tech firms, due to the location of many of their regional headquarters in Ireland, Reuters reported. An inquiry by the DPC found that between July 31, 2020 and Dec. 31, 2020, TikTok violated a number of GDPR regulations, including: Child user accounts were set

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Sephora North America Promotes Veteran Exec to President and Future CEO

Retail TouchPoints

Sephora has named Artemis Patrick, currently its EVP and Global Chief Merchandising Officer, as President of its North America division, effective Oct. 2, 2023. She will succeed current President Jean-André Rougeot, who plans to retire in April 2024, at which time Patrick will become the CEO of Sephora North America — the beauty retailer’s first female CEO.

eCommerce 263
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Holiday Retail Forecasts and Predictions 2023

RIS News

For retailers, the holiday season is here. Succeeding in the next few months and into 2024 requires analyzing and understanding shoppers. Here to help retailers strategize, RIS presents our fourth annual guide to peak selling season.

Retail 136
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Victoria’s Secret Launches Fund Supporting Gender Equality Worldwide

Retail TouchPoints

Victoria’s Secret has introduced The Tour Impact Fund, designed to support gender equality and amplify voices in the communities where the VS20 — a group of creatives from the Victoria’s Secret World Tour — live, work and create their art. The Tour is a fashion event, film and celebration providing a peek into the artistic process and personal stories of the VS20 from the cities of Bogota, Colombia; Lagos, Nigeria; London; and Tokyo.

Arts 250
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Instacart lifts target IPO share price range

RetailDive

The grocery tech company now expects its shares to fetch between $28 and $30 each, which would raise between $616 million and $660 million for the firm when it goes public.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Stop & Shop Adds Real-Time Data Collection Capabilities to Marty Robots in 300 Stores

Retail TouchPoints

Stop & Shop has enhanced its in-store googly-eyed Marty robots to alert store associates when items need restocking, as well as detecting, in real time, when items are misplaced. These new functionalities are in addition to Marty’s tasks of spotting potential floor hazards and spills in the 300 supermarkets where the robots operate. Stop & Shop parent company Ahold Delhaize debuted the robots, which are manufactured by Badger Technologies , in January 2019.

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Goodles refreshes leadership as it brings in $13M in Series A funding

RetailDive

The food brand known for its “better-for-you” boxed mac and cheese named a new CFO, chief marketing officer and senior vice president of sales.

Marketing 113
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4 Ways Transaction Screening Can Save Your Business

Digital Doughnut

Transaction screening: How to protect your business from financial crimes, regulatory violations, and reputational damage.Transaction screening: How to protect your business from financial crimes, regulatory violations, and reputational damage.

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Amazon confirms dates for Prime Big Deal Days

RetailDive

The retailer is positioning the October sale as a way for consumers to get deals earlier than the traditional start of the season on Black Friday.

Consumer 114
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Sephora Names Artemis Patrick CEO of North America and Priya Venkatesh Global Chief Merchandising Officer

RIS News

The company is undergoing a leadership shuffle, naming Artemis Patrick to the role of CEO of North America beginning in April of next year when Jean-André Rougeot retires.

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Grabango lays off employees across several departments

RetailDive

The frictionless checkout provider declined to specify the number of impacted team members, though multiple LinkedIn posts indicate cuts hit 40% of the company.

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Rethinking Personal Shoppers With AI Search

RIS News

Why don’t retailers fire their old site search engines when there is an AI alternative that will understand which products their customers really want?

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Soft Surroundings files for bankruptcy, will close all stores

RetailDive

Rival Coldwater Creek, which is buying the remaining assets, will sell the women’s apparel brand online and via catalogs.

Apparel 127
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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The Latest Round of Tech Investments From Pacsun, Loblaws, Heinen's, and More

RIS News

Several major retailers have released investment news this week, focusing on areas such as inventory management to IT infrastructure. Among the companies making significant changes are Pacsun, Loblaw, Heinen, Duluth Trading Company, and Denver’s Choice Market.

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Returning to traditional warmth: 7 pivotal trends impacting this year’s holiday season

RetailDive

Vericast’s 2023 Retail TrendWatch, “A Joyful Return to the Holiday Spirit,” reveals a renewed appetite for traditions of old.

Retail 109
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Albertsons Rolls Out 30-Minute Grocery Pickup and Delivery Service

RIS News

The grocery retailer has extended its 'Flash' service for rapid pick-up and delivery orders across multiple banner stores.

Retail 95
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Birkenstock revenue up 21% so far this year

RetailDive

The footwear brand's updated F-1 filing showed a year-over-year decrease in net profit for the nine months ended June 30.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Scurri announces partnership with ArrowXL extending two-person and bulky delivery options

365 Retail

Scurri , the next-generation delivery management platform, today announces a strategic partnership with ArrowXL – the UK’s largest and longest established two-person home delivery specialist – allowing retailers on the Scurri platform to deliver bulky and larger size online orders across the country. With over 40 years of experience in the UK logistics sector ArrowXL make over two million deliveries on average each year.

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RH expects no interruption after supplier bankruptcy

RetailDive

The home goods retailer’s CEO said the company doesn’t see any broader supply risks from potential distress among producers in the industry.

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Independent retail bodies push for urgent government help amid rising crime

TalkingRetail

The Federation of Independent Retailers (the Fed) and the British Independent Retailers Association (BIRA) have written to policing minister Chris Philp calling for a government grant to be created to help them beef up their security systems amid a shoplifting epidemic. The letter comes as latest Office of National Statistics data show that shoplifting increased.

Retail 59
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Land’s End interim takes permanent CFO seat

RetailDive

Bernard McCracken is the latest chief accounting officer to be promoted to a public company’s top finance role.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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BIRA supports Safer Business Action Week amid rising retail crime

TalkingRetail

The British Independent Retailers Association has announced its full support of the upcoming Safer Business Action Week from 16 to 22 October, coordinated by the National Business Crime Centre. This national initiative is a focused week of activities to tackle business crime through prevention, intelligence sharing, targeted enforcement, and community engagement.

Retail 59
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The daunting duo: The holiday season meets supply chain disruptions

RetailDive

A retailer’s guide: Navigate 2023 holiday season delivery disruptions with last mile technology.

Supplies 105
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Ginsters launches “Taste the Effort” campaign

TalkingRetail

Savoury Pastry brand, Ginsters, is launching a new ‘Taste The Effort’ brand campaign – investing £4m on TV, OOH, social, PR and shopper marketing. The new campaign represents the brand’s biggest and most ambitious spend to date, reaching 90% of all UK households and 98% of Ginsters’ target audience. ‘Taste the Effort’ tells the story.

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Family Dollar to release refreshed mobile app

RetailDive

The launch will happen in October as the first phase of an enterprise-wide digital transformation.

Mobile 109
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.