Retail TouchPoints

FEBRUARY 2, 2024

For sugar importers, this past summer has been anything but sweet. The cost of sugar has surged by more than 40% globally since the previous year, due largely to poor harvest conditions caused by dry conditions across India, China and Thailand and an unusually cold and wet spring in Europe. The cost increases are expected to increase the prices of soda, candy and baked goods, among others.

Supplies 264

Supplies Shipping Costs Food and Beverages Management 264

Forrester eCommerce

FEBRUARY 2, 2024

Marketers face long standing event planning and execution challenges In the ever-evolving landscape of B2B marketing, events continue to dominate marketing program spend. However, many event marketers struggle to fully capitalize on the value of their investments due to long-standing challenges.

B2B 340

B2B Events Marketing Customer Experience 340

Retail TouchPoints

FEBRUARY 2, 2024

Steve Jobs once famously said that his job was to figure out what consumers want before they know they want it. As was often the case, Jobs was ahead of his time. This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce.

Omnichannel 315

Omnichannel Payment Services Technology Banking 315

Forrester eCommerce

FEBRUARY 2, 2024

Written with Luca Lo Scavo. According to Forrester data, about one in three global organizations identify risk and governance as barriers for generative AI adoption, but those concerns are set to grow even more now that the EU AI Act is becoming a reality.

Customer 313

Customer 313

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Retail TouchPoints

FEBRUARY 2, 2024

The United States Postal Service (USPS) recently unveiled its first round of electric vehicle (EV) charging stations at a new Sorting and Delivery Center (S&DC) in Atlanta, Ga. The Postal Service expects to convert approximately 400 S&DC sites nationwide so they can serve as charging hubs for more than 66,000 USPS electric delivery vehicles.

Operations 298

Operations Improvements Technology Other 298

Forrester eCommerce

FEBRUARY 2, 2024

Many of my recent conversations around 5G have focused on the future of network slicing. They want to discuss timelines, challenges, opportunities, use cases, and industries. The reality is not as rosy as one might think, given the dependency on communities outside the telecommunications industry.

Telecommunications 235

Telecommunications Customer 235

Forrester eCommerce

FEBRUARY 2, 2024

Evolving your operations function from year to year requires careful planning, strong stakeholder management and avoidance of common mistakes that erode functional success.

Operations 235

Operations Management Customer 235

Retail TouchPoints

FEBRUARY 2, 2024

Even in the face of an 8.6% net sales decline in Q4 2023, Tractor Supply still plans to open up to 95 brick-and-mortar stores in 2024, as well as complete its 10th distribution center. Comp store sales in Q4 dipped 4.2% ; for the full year of 2023, Tractor Supply’s net sales increased 2.5% , while comp store sales remained even with the prior year. The retailer plans to open approximately 80 Tractor Supply stores and 10 to 15 stores under its small-box pet supply banner, Petsense by Tractor Supp

Supplies 269

Supplies Operations Retail Fulfillment 269

RetailWire

FEBRUARY 2, 2024

There's a new trend that's making waves in the modern housing market, and it's all thanks to online retailer Amazon and the Tiny Homes it sells.

Online Retail 119

Online Retail Marketing Retail 119

Retail TouchPoints

FEBRUARY 2, 2024

UK-based travel retailer WHSmith is bullish on growth prospects for 2024, with plans to open more than 110 stores this year — and more than 50 of those openings will be in North America. “Our travel business is growing strongly across all our divisions and we have seen a notably strong performance in the UK, our largest division,” said Carl Cowling, Group Chief Executive at WHSmith in a statement.

Travel 264

Travel Retail Customer Operations 264

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

RetailDive

FEBRUARY 2, 2024

The drugstore retailer said it still has “significant cost savings and growth goals to deliver” as it confirmed further downsizing of its workforce.

Retail 118

Retail 118

Retail TouchPoints

FEBRUARY 2, 2024

After serving as President and CEO-elect for the past year, Tony Spring will officially take the top leadership role at Macy’s Inc. on Feb. 4, 2024. Spring started the succession process in March 2023, following in the footsteps of Jeff Gennette, who is retiring after more than 40 years with the retailer, although he will remain chair of the Macy’s board until the company’s 2024 annual meeting.

Retail 263

Retail Customer 263

RetailDive

FEBRUARY 2, 2024

Spring, who steps into the role on Sunday, faces several challenges, including a take-private offer and changes to the department store’s fleet.

Department Stores 109

Department Stores 109

Practical eCommerce

FEBRUARY 2, 2024

"I find joy in bigging others up," says Aaron Orendorff, a former chaplain turned writer turned digital marketer. The post Marketer Finds Joy in ‘Bigging’ Others appeared first on Practical Ecommerce.

Other 95

Other Marketing eCommerce 95

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

RIS News

FEBRUARY 2, 2024

Apple's Vision Pro is out and Lowe’s first application designed for the mixed-reality headset is now available. Seemantini Godbole, Lowe's EVP and chief digital and information officer, tells RIS why the new tech is “extremely inspirational.

Information 93

Information 93

Practical eCommerce

FEBRUARY 2, 2024

Eliminating URL tracking parameters forces marketers to find other attribtution methods. The post Privacy Tactics Complicate Ecommerce Marketing appeared first on Practical Ecommerce.

eCommerce Marketing 93

eCommerce Marketing eCommerce Marketing Other 93

RetailDive

FEBRUARY 2, 2024

The Wolverine World Wide-owned athletic brand has tapped Kerry Williams, a former hockey player and retail veteran, to fill the role.

Marketing 109

Marketing Retail 109

MakeWebBetter

FEBRUARY 2, 2024

In the ever-accelerating rhythm of digital commerce, where every click counts, convenience is king. Amongst these overcrowding clicks, where do you prioritize payments? You sure don’t want a payment link to be the Achilles' heel when they click to pay. But, how should we plan to ensure a trustworthy, secure, and frictionless experience when they [.] The post Maximizing The Strategic Impact Of Using HubSpot Payment Links appeared first on MakeWebBetter.

Payment Services 78

Payment Services eCommerce 78

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailDive

FEBRUARY 2, 2024

Cityverse, the brand’s everyday shoe debut, launches this month and also marks the first footwear style available to men.

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109

RetailWire

FEBRUARY 2, 2024

Although the video game industry appears to be huge on the surface, the numbers show that it's actually in trouble.

Games 105

Games 105

RetailDive

FEBRUARY 2, 2024

Philippe Pinatel joins the three-year-old beauty brand after most recently serving as global president at MAC Cosmetics.

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109

365 Retail

FEBRUARY 2, 2024

Angel Central, located in the heart of Islington, has reported significant commercial achievements. The retail destination saw its sales figures soar by 16% from the previous year. Additionally, the footfall at Angel Central outpaced the national average with a 6.4% increase, compared to the national benchmark of 2.9%. The transaction count also saw a healthy rise of 4%.

Leisure 67

Leisure Fashion Accessories Omnichannel 67

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailDive

FEBRUARY 2, 2024

The e-commerce giant beat expectations in the holiday quarter, as revenue from advertising and fees grows.

eCommerce 112

eCommerce 112

365 Retail

FEBRUARY 2, 2024

Sovereign Centros has recently announced the opening of Fig & Fox at Festival Place, marking a significant addition to one of the UK’s leading retail and leisure destinations. This move comes on the heels of a thriving pop-up venture at the close of 2023, underscoring Festival Place’s dedication to bolstering local enterprises and catering to the growing consumer appetite for varied, upscale retail options.

Food and Beverages 67

Food and Beverages Leisure Gifts Accessories 67

RetailDive

FEBRUARY 2, 2024

The sporting goods company raised about $1.37 billion from the IPO, which was priced a few dollars lower than expected.

Sporting Goods 101

Sporting Goods 101

RetailWire

FEBRUARY 2, 2024

In today's age of online virality, a Seattle-based woman has grabbed the internet's attention by testing the limits of Costco's famously generous return policy. The product in question? A two-and-a-half-year-old couch that had simply fallen out of her favor.

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59

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailDive

FEBRUARY 2, 2024

The delivery giant aims to save $1 billion, while the department store is accelerating openings of its lower-priced brand.

Department Stores 92

Department Stores 92

RetailWire

FEBRUARY 2, 2024

It's getting hot in China's tech scene. Longtime big players like Alibaba, Tencent, and JD.com are feeling the pressure from emerging companies like PDD Holdings, the parent company of Pinduoduo and Temu, and the returning giant Baidu. Even social media trendsetter ByteDance is starting to sweat.

Social Media 59

Social Media 59

TalkingRetail

FEBRUARY 2, 2024

Retailers should ensure their closed circuit television (CCTV) systems meet UK police requirements, the British Independent Retailers Association (Bira) said this week. Bira issued its guidance in response to what it called “the alarming increase in retail crime” across the country.

Retail 59

Retail 59

RetailWire

FEBRUARY 2, 2024

Costco Wholesale made significant ripples in the golf world with the launch of its Kirkland Signature Players Irons last month. However, not everyone welcomed this incursion.

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59

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data