Forrester eCommerce
SEPTEMBER 12, 2023
I’m thrilled to announce our latest research into a problem as old as time (or, at least, my time — 25 years! — in security): the silos between technology and security teams. How big is the problem? Officially, it’s not — according to numerous global technology decision-makers who we survey, cybersecurity is a top priority.
Retail TouchPoints
SEPTEMBER 12, 2023
Retailers are waking up to the limitations of monolithic commerce stacks. These legacy models hinder one’s ability to be truly agile, which is particularly troublesome when considering the ever-emerging challenges of today’s commerce landscape. Sick of drawn-out development cycles and high costs, retailers want to transition to a composable commerce strategy.
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Forrester eCommerce
SEPTEMBER 12, 2023
Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking and auto and home insurance. This year’s Singapore Customer Experience Index (CX Index™) study reveals several important findings: CX quality among Singapore’s banks slightly dipped.
Retail TouchPoints
SEPTEMBER 12, 2023
It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. Photo courtesy of TikTok Shop While the ecommerce functionality has been available to at least some users since late last year, today marks the service’s debut to the wider TikTok community, and to say that both consumers and brands have been eagerly anticipating thi
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Forrester eCommerce
SEPTEMBER 12, 2023
Bytedance officially launched its social commerce experience, “TikTok Shop,” in the US. It includes features such as a dedicated shop tab for searching products or browsing product categories, the ability for creators to tag products for purchase, an affiliate funnel for sellers, secure check-out, and brand product portfolios.
Retail TouchPoints
SEPTEMBER 12, 2023
Macy’s Inc. has named Olivier Bron as the new CEO of its luxury brand Bloomingdale’s. Bron, who is scheduled to start in early November, will replace the previous Bloomingdale’s CEO Tony Spring, who will be taking the reins of the parent company as President and CEO when Jeff Gennette retires in 2024. Olivier Bron Bron brings more than 20 years’ of retail experience, most recently as CEO of Central Group’s Central and Robinson Department Stores in Thailand.
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Retail TouchPoints
SEPTEMBER 12, 2023
Shopping can be an emotional experience, and retailers hope that the emotions consumers feel are positive ones, like excitement at finding a bargain or satisfaction at filling a need. But apparel shopping, particularly for women, too often puts consumers into an emotional minefield — so much so that some female shoppers don’t even feel comfortable sharing their clothing sizes with sales associates.
Forrester eCommerce
SEPTEMBER 12, 2023
I am pleased to announce two pieces of research I worked on over the summer, focused on continuing to build our research on our outcomes-based enterprise architecture model. Enterprise architects want a best-in-class enterprise architecture department, but they can only achieve this by having the right foundational priorities and architecture capabilities.
Retail TouchPoints
SEPTEMBER 12, 2023
Ebay has introduced Ebay consignment for luxury products, providing owners with direct access to expert sellers who will list and sell items on their behalf. The service is launching with designer handbags and will add other categories, including jewelry and watches, in 2024. The consignment partners will handle all components of the sale, from photography to pricing, to ensure the listing is competitive and professional.
Fabric
SEPTEMBER 12, 2023
Modern e-commerce is continually changing, spurred, in part, by shifting consumer trends. Before the ubiquity of mobile devices like smartphones and tablets, the success of e-commerce hinged on consumers’ access to personal computers. Today, 66% of online shoppers use smartphones to make e-commerce purchases, compared to 41% who use laptops and 25% who use desktop PCs.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Retail TouchPoints
SEPTEMBER 12, 2023
Seeking to support expansion into what it terms “strategic growth categories,” The Container Store has launched its “Uncontained” campaign, focusing on direct-to-consumer (DTC) products in categories including dining, entertaining, home décor and textiles. The retailer anticipates that the program will add 1,000 new items to its assortment during this fiscal year, which ends March 30, 2024.
lateshipment
SEPTEMBER 12, 2023
Black Friday and Cyber Monday (BFCM) has been a long-standing tradition in terms of holiday shopping. Consumers have evolved so much but this tradition seems timeless. Ever wondered how ‘Black Friday’ came into existence? Back in the 1980s, a large group of suburban tourists would often hit Philadelphia to do their shopping on the Friday after Thanksgiving and go to an Annual Navy Football match the next day.
Retail TouchPoints
SEPTEMBER 12, 2023
BJ’s Wholesale Club has appointed Anjana Harve as EVP and CIO, effective immediately. In her new role, Harve will be responsible for the strategic leadership and direction of the company’s information technology organization to drive business outcomes, optimize revenue growth and improve operating efficiencies. Harve will report to Bob Eddy, the retailer’s Chairman and CEO.
ESW
SEPTEMBER 12, 2023
The fragrance sector of the beauty industry has always been a strong player, but its growth in the post-pandemic era has been booming. Fragrance sales in the US and UK were up 32 percent and 20 percent respectively, in 2022. The rise in demand has a global impact. Statista predicts fragrance sales will climb to $3.12 billion in China this year and $5.4 billion by 2026.
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
Salsify
SEPTEMBER 12, 2023
Explore how to cut through the chaos of competition and get in front of more consumers (the right way) with email marketing for ecommerce.
Algopix
SEPTEMBER 12, 2023
In the ever-evolving world of e-commerce, Amazon stands as the titan of online marketplaces. Millions of sellers compete for attention on this vast platform, making it essential to have the right tools in your arsenal. When setting up your online business with Amazon, product listing optimization is an essential part of the selling process to be taken into account.
RetailDive
SEPTEMBER 12, 2023
In addition to failing to cancel orders and provide refunds, the Federal Trade Commission said the brand suppressed negative product reviews.
TalkingRetail
SEPTEMBER 12, 2023
Following various headlines in the media surrounding a possible disposable vape ban in a matter of days, John Dunne, director general of the UK Vaping Industry Association (UKVIA) said it’s important to clarify that this is actually about a consultation and that no decisions have yet been made on the future of disposable vapes. It.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
RetailDive
SEPTEMBER 12, 2023
Brands, merchants and creators can sell products directly through shoppable videos and livestream features.
Prisync
SEPTEMBER 12, 2023
Whether you’re a fresh or seasoned seller on Shopify, we have collected some strategies that may help increase your sales.
RetailDive
SEPTEMBER 12, 2023
While it works to reduce stock levels, the discounter is also investing in new planning tools to help manage flows at stores and distribution centers.
TalkingRetail
SEPTEMBER 12, 2023
A charge against a man accused of attempting to steal cash from a newsagent in Ballymena has been withdrawn. Local resident Kacper Kowalski (20) was charged with attempting to steal cash from Diamond’s Newsagent on February 19. A further charge of possessing cannabis was also withdrawn at a Ballymena Magistrate’s Court sitting. Store owner Eugene.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
RetailDive
SEPTEMBER 12, 2023
Olivier Bron, with stints at Central and Robinson Department Stores in Thailand and Galeries Lafayette in Paris, replaces longtime chief Tony Spring.
TalkingRetail
SEPTEMBER 12, 2023
Booker has announced the renewal of its partnership with Motor Fuel Group (MFG) for a further five years. Booker remains the exclusive supplier to the existing MFG estate which totals over 870 Forecourt convenience stores nationwide. Booker said its account support team, working closely with the MFG, is dedicated to helping MFG operate profitable stores.
RetailDive
SEPTEMBER 12, 2023
The on-again, off-again collaboration is back with Rihanna as creative director for a new shoe with multiple future launches expected.
Pivotree Blog
SEPTEMBER 12, 2023
Industry Experts Share Winning Strategies for Boosting Sales and Staying Competitive | Pivotree Joins Syndigo’s Inaugural Advisory Board TORONTO, September 12, 2023 – Pivotree Inc. (TSXV: PVT) (“Pivotree” or the “Company”), a leading provider of frictionless commerce solutions, invites automotive industry leaders to an exclusive live webinar titled “Shifting Gears for Automotive Aftermarket Sales Excellence,” hosted by Pivotree in partnership with Syndigo.
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
RetailDive
SEPTEMBER 12, 2023
Through Supply Chain by Amazon, sellers can have Amazon handle their logistics from manufacturers to customers.
TalkingRetail
SEPTEMBER 12, 2023
Premier Foods is expanding its Halloween range for 2023 with the introduction of Mr Kipling Chocolate & Orange Slices. Naomi Shooman, global marketing director for sweet treats at Premier Foods, comments: “Available from mid-September, the spook-tastic slices are perfect for trick-or-treating, dessert, snacking at home or on the go thanks to their individually wrapped format.
RetailDive
SEPTEMBER 12, 2023
In a partnership with Spaceport, the e-commerce company is converting hundreds of real-life designs from its artists into apparel for Roblox avatars.
RetailMinded
SEPTEMBER 12, 2023
Selling to an international market can be more tricky than with your local customers, even if it’s online. But it’s always possible and can be more profitable. It’s just that you need to double up on your efforts to make your marketing strategies work. Learning and staying open to new ideas will help you succeed. So, it’s challenging but doable with effort.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
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