Forrester eCommerce

SEPTEMBER 7, 2023

Generative AI isn't crypto, or blockchain, or the metaverse. Unlike other new technologies for which we typically advise a cautious approach, we believe you must act on genAI now.

Technology 483

Technology Other 483

Retail TouchPoints

SEPTEMBER 7, 2023

Exhibit A — how Amazon built its hugely successful digital commerce business: 1. Create an effective ecommerce platform 2. Open that platform to third-party sellers 3. Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. Sell those sellers advertising opportunities so they have a better chance of standing out amid the ever-growing crowd of other sellers.

Fulfillment 311

Fulfillment Events eCommerce Customer 311

Forrester eCommerce

SEPTEMBER 7, 2023

Forrester’s Technology & Innovation North America Forum in Austin, Texas is just a few days away (September 10–12)! As a part of our activities at the in-person Hub during the T&I Forum, we want to invite all attendees to take our Robotics Quotient Maturity Assessment. What Is The Robotics Quotient Maturity Assessment?

Technology 426

Technology 426

Retail TouchPoints

SEPTEMBER 7, 2023

Books-A-Million will leverage its 231 stores to offer same- and next-day delivery using the white label Walmart GoLocal service, which Walmart introduced in August 2021. In the coming weeks, Books-A-Million will roll out the service nationwide, beginning in the Southeast and Midwest markets. Orders placed before 3 p.m. will be delivered that same day, with orders placed after that delivered the following day.

Books 264

Books Toys Fulfillment Omnichannel 264

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Forrester eCommerce

SEPTEMBER 7, 2023

Open source has taken the enterprise by storm. What was once seen as risky code, developed in suburban basements, has taken on new life. Major software companies employ teams of full-time workers to write and contribute code to open source projects. Even end user companies such as Netflix, Lyft, Capital One, etc.

Information 424

Information Technology Customer 424

Retail TouchPoints

SEPTEMBER 7, 2023

A bankruptcy judge in the Southern District of Texas has approved Party City ’s plan to emerge from bankruptcy, multiple sources report. The plan, which will cancel $1 billion in company debt, will enable Party City to close just a “handful” of its nearly 800 stores and save thousands of jobs, Party City attorney Ken Ziman said at a court hearing in Houston, as reported by Reuters.

Payment Services 263

Payment Services Supplies Retail Marketing 263

Retail TouchPoints

SEPTEMBER 7, 2023

L’Oréal Group will purchase the Aēsop beauty brand from Natura &Co , parent company of Avon and The Body Shop , in a transaction that values Aēsop at $2.52 billion. Aēsop operates approximately 400 points of sale across the Americas, Europe, Australia, New Zealand and Asia, with a recent advance into China, where the brand opened its first store in 2022.

Point of Sale 251

Point of Sale Operations Improvements Other 251

Forrester eCommerce

SEPTEMBER 7, 2023

Not sure how buying groups and opportunities will fit in with your CRM? Learn why the opportunity entity is your answer in this week’s Saying Goodbye to MQLs blog.

Blog 411

Blog B2B Marketing 411

Retail TouchPoints

SEPTEMBER 7, 2023

Instacart has made a number of updates to its tools for grocers, further expanding its reach beyond its own app. The updates include new features for retailers that use the Instacart Storefront solution to power their ecommerce; updated functionality for its Caper Carts smart shopping carts; and a new app for Shopify that gives CPG brands access to Instacart Ads. “We’ve long believed the future of grocery — and commerce in general — isn’t online or in-store, it’s both, an

Shopify 242

Shopify Shopping Carts eCommerce Management 242

Forrester eCommerce

SEPTEMBER 7, 2023

In this blog, we analyze the recent trends in US retail and e-commerce sales and share our key takeaways that brands should know for the rest of 2023.

eCommerce 426

eCommerce Retail Blog Customer 426

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. But leadership teams still need to keep an eye on strategies for long-term, profitable growth. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors?

Supplies 241

Supplies Arts Customer Loyalty Fulfillment 241

lateshipment

SEPTEMBER 7, 2023

The holiday season is fast approaching, and for e-commerce businesses, this means it’s time to prepare for the busiest time of the year. We’re still 2 months away from things getting really hectic but remember, early preparation is key to ensuring a smooth holiday season. Thus, in this blog, we’ll explore why early preparation is necessary and in order to help you get started, provide you with a comprehensive holiday schedule in the form of a marketing calendar and information on s

Shipping Costs 130

Shipping Costs Shipping eCommerce Marketing 130

Retail TouchPoints

SEPTEMBER 7, 2023

Sensormatic Solutions has introduced an acousto-magnetic metal label designed to protect high-risk products with metal surfaces like cookware, canned foods and power tools. The new label helps retailers protect previously unprotectable items, while also reducing the labor demand associated with tagging and monitoring these products. Additionally, Sensormatic has expanded its magnetic InFuzion hard tag family, including an ink version for visual deterrence and a wide-gap version for thicker items

Retail 231

Retail Customer Experience Supplies Operations 231

Salsify

SEPTEMBER 7, 2023

Brands can create beautiful content featuring well-lit product photos and dazzling descriptions, but it’s not always enough to win consumers’ hearts.

Consumer 148

Consumer Omnichannel 148

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

365 Retail

SEPTEMBER 7, 2023

Primark is set to offer womenswear online for the first time as it expands its Click + Collect trial. From next Wednesday, 13 September, customers of the 57 trial Click + Collect stores across Greater London and the North West of England and North Wales will be able to buy a selection of womenswear online for collection in their local store. Womenswear now joins kids’ and nursery products on the trial service , meaning customers will be able to shop from around 2,500 Primark products via Click +

Fashion 117

Fashion Customer Retail Technology 117

RetailDive

SEPTEMBER 7, 2023

The company specializes in making and selling products for celebrations and took a hit when those fell off during the height of the pandemic.

116

116

Omnisend

SEPTEMBER 7, 2023

Reading Time: 6 minutes 5 customer loyalty email examples that work When you think of loyalty, what comes to mind? Most of us think of someone who’s there for us when we need them and always has our best interests at heart. Customer loyalty to businesses isn’t that much different. People are naturally drawn to brands that consistently deliver value and show that they’re in tune with their audience’s needs.

Customer Loyalty 88

Customer Loyalty Customer Social Media Clothing 88

RetailDive

SEPTEMBER 7, 2023

An unauthorized third party accessed some of the retailer's systems between January and March. The company is offering identity theft services to those impacted.

Retail 104

Retail 104

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Omnisend

SEPTEMBER 7, 2023

Reading Time: 9 minutes It is a widely accepted myth that October newsletters always guarantee spooky content and Halloween-themed topics. But the reality is, as Fall approaches, marketers have a wealth of ideas to choose from for creating impressive newsletters. October is brimming with diverse occasions which may provide wonderful opportunities to reach out to a wider audience.

Food and Beverages 88

Food and Beverages Books Gifts Events 88

RetailDive

SEPTEMBER 7, 2023

The workforce reduction, which took place at the beginning of Q3, came as the retailer reported second-quarter net income fell over 70%.

Retail 112

Retail 112

RetailWire

SEPTEMBER 7, 2023

Two U.S. states, Illinois and Virginia, are taking steps to separate alcoholic beverages designed to resemble popular juice drinks from their non-alcoholic counterparts on store shelves. Beverage companies have introduced alcoholic versions of well-known non-alcoholic beverages, often with similar branding and logos. Regulators are concerned that these products could confuse shoppers, particularly parents looking for.

Other 84

Other 84

RetailDive

SEPTEMBER 7, 2023

#back-to-top { display: block; position: fixed; bottom: 0rem; left: 0rem; z-index: 9999; width: 100%; height: 40px; text-align: center; line-height: 40px; background: #000; color: #fff; cursor: pointer; border: 0;

Retail 90

Retail 90

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailWire

SEPTEMBER 7, 2023

American Eagle Outfitters has raised its annual revenue forecast, mirroring Abercrombie & Fitch, as it anticipates steady demand for its products despite ongoing high inflation. Despite reporting second-quarter revenue in line with expectations, the company’s shares fell around 3% in extended trading, though they have gained over 45% in the quarter.

82

82

RetailDive

SEPTEMBER 7, 2023

The discounter named new leaders of global supply chain as well as inventory and demand management.

Supplies 109

Supplies Management 109

RetailWire

SEPTEMBER 7, 2023

Thieves in Spain made off with $500,000 worth of extra virgin olive oil as prices for the liquid gold have surged due to drought and reduced production. The theft, which involved at least 50,000 liters of olive oil stored in a warehouse, prompted an investigation by the country’s Civil Guard. Spain’s olive oil production has.

81

81

RetailDive

SEPTEMBER 7, 2023

The apparel company is running leaner stocks with freight costs down, receipts speeding up and open capacity in factories.

Supplies 95

Supplies Apparel 95

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailWire

SEPTEMBER 7, 2023

Party City’s Chapter 11 bankruptcy plan, aimed at reducing approximately $1 billion in debt, has received approval from a U.S. bankruptcy judge. This plan will transfer all of the equity value to the retailer’s lenders and is expected to strengthen the business, leading to the closure of only a few out of its nearly 800.

Retail 79

Retail 79

RetailDive

SEPTEMBER 7, 2023

Mike Clem has been promoted to the chief executive role and replaces John Hopkins, who is retiring after over 30 years with the company.

87

87

Prisync

SEPTEMBER 7, 2023

Pricing professionals will share their insights and experiences to create awareness about the latest pricing improvements on 9th Sept 2023.

Improvements 84

Improvements eCommerce 84

RetailDive

SEPTEMBER 7, 2023

The finance leadership change comes as the consumer products company struggles with growth and profitability.

Consumer 79

Consumer 79

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data