Retail’s Escalating Commitment to a Failing Course of Action
Steve Dennis
OCTOBER 9, 2023
Anyone who follows the machinations of the retail industry will know that many struggling retailers continue to put forth breathless pronouncements of their alleged transformations. Yet the department store industry in particular seems to be the poster child for doubling down on a losing hand. In the United States, the mid-priced tier—Macy’s, JC Penney, Kohl’s, and Dillard’s—have tried a lot of things, but ultimately have been running to stand still for years.
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