Retail TouchPoints
SEPTEMBER 19, 2023
Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. And while CX optimization strategies can take time to map, plan and implement, there are smaller changes retailers can make in the short term that have an immediate impact on CX.
Forrester eCommerce
SEPTEMBER 19, 2023
I spend my days talking to clients about how to collect and use customer feedback to improve CX and drive business results. At night, I’m working toward my informal PhD in biology — courtesy of my two young sons who love to share their encyclopedic knowledge about bugs, insects, snakes, and all things creepy crawly.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retail TouchPoints
SEPTEMBER 19, 2023
TikTok has launched Attribution Analytics , a first-party measurement solution designed to help marketing teams understand the bottom-line impact of the social network’s advertising solutions. The immersive nature of the TikTok feed means that consumers often see content that inspires them — but they don’t act upon that inspiration until much later, according to the company.
Forrester eCommerce
SEPTEMBER 19, 2023
Forrester’s data shows that, in 2023, more than one in 10 US online adults encountered a technical failure at the point of checkout. And about the same number said their online payments were rejected because their card on file had expired. Despite (many!) other priorities, smooth checkout should top your to-do list.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
SEPTEMBER 19, 2023
With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par. Spencer Hewett, Founder and CEO of Radar , shares how retailers can get their operations in top shape in time for the inevitable holiday rush.
Forrester eCommerce
SEPTEMBER 19, 2023
US financial services brands are struggling to earn high levels of customer trust. Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022.
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
|
Forrester eCommerce
SEPTEMBER 19, 2023
TuringBots Forrester has branded AI and generative AI for software development as TuringBots since its inception in 2020. The good news is that generative AI (genAI) has advanced the maturity of TuringBots by at least five to 10 years. So how has genAI changed the state of TuringBots today in the market?
Retail TouchPoints
SEPTEMBER 19, 2023
Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out. Consumers select their items and then leave the store via an exit gate that they unlock either with their credit or debit card or by hovering their palm over an Amazon One device.
Forrester eCommerce
SEPTEMBER 19, 2023
As Forrester’s consumer behavior analyst, I’m going to say something controversial: the consumer does not need to be a part of every business decision. There’s no shortage of supply or demand for consumer insights.
My Wife Quit Her Job
SEPTEMBER 19, 2023
Today, I have my good friend Brett Curry back on the show. Brett runs OMG Commerce, which is an ecommerce agency that specializes in PPC advertising. In this episode, we discuss a way to advertise your products on Google that is about as hands off as it gets. And, it works really well for ecommerce stores. If you aren’t running Google Performance Max ads yet, you should give it a shot.
Advertisement
Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Forrester eCommerce
SEPTEMBER 19, 2023
Singer and pianist Little Richard once said: “It’s not the size of the ship; it’s the size of the Waves”. In the waters of enterprise software, ships like IBM, Microsoft, and SAP are well-known names. Their size, breadth of coverage, brand recognition, and market influence reflect their success. As does their revenue.
UpSellIt
SEPTEMBER 19, 2023
UpSellit took home the award for “Best Global Strategy” at the 2023 CJ Excellence Awards! We’re proud to receive this recognition as it highlights our commitment to innovation and our ability to navigate the complexities of a global marketplace. With our consistant dedication to client success, we’re inspired to continue executing cutting-edge campaigns as a leading technology partner in the affiliate space.
Forrester eCommerce
SEPTEMBER 19, 2023
I am excited to announce new research on Clinical Workforce Technologies. Our interviews with health systems revealed early on the need for a report that highlights the top tech categories, and one that looks at tech implementation and clinician adoption. The interviews were so fruitful that we also developed a Clinician Workforce Implementation Checklist.
RetailDive
SEPTEMBER 19, 2023
Consumer electronics retailer Best Buy has also stepped up, with deals set to start several weeks ahead of Black Friday and Cyber Monday.
Advertisement
In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
Forrester eCommerce
SEPTEMBER 19, 2023
Singer and pianist Little Richard once said: “It’s not the size of the ship; it’s the size of the Waves”. In the waters of enterprise software, ships like IBM, Microsoft, and SAP are well-known names. Their size, breadth of coverage, brand recognition, and market influence reflect their success. As does their revenue.
Algopix
SEPTEMBER 19, 2023
The Impact of ASIN, UPC, and EAN on Product Identification In today’s digital age, the world of commerce has undergone a profound transformation. With the rise of e-commerce platforms, online marketplaces, and brick-and-mortar stores adopting digital inventory management systems, product identification has become a critical aspect of the business.
TalkingRetail
SEPTEMBER 19, 2023
Post Office is evolving and expanding its retail offering in branches to turn them into one-stop shops to further support communities, by helping to fill the gap left by the demise of local high streets. The shifts in consumers’ traditional retail patterns have seen a growing trend to shop local and stay local – a.
RIS News
SEPTEMBER 19, 2023
Walmart-owned Sam's Club has launched the Media and Sales Performance Dashboard, an integrated dashboard that serves as a central source of truth for campaign performance for Sam's Club Member Access Platform (MAP).
Advertisement
Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
RetailDive
SEPTEMBER 19, 2023
The company priced its shares at $30 as it prepared to list under the ticker symbol “CART” on Tuesday, putting its valuation at just below $10 billion.
Salsify
SEPTEMBER 19, 2023
We all engage in a little retail therapy now and then — gifting ourselves the occasional treat is a proven mood booster, and it’s harmless when done in moderation.
RetailDive
SEPTEMBER 19, 2023
Target plans to hire nearly 100,000 workers for the holidays, about the same as past years, while Macy’s is aiming to bring on about 38,000.
Smile.io
SEPTEMBER 19, 2023
In the ever-evolving landscape of ecommerce, building a profitable pricing strategy is like orchestrating a symphony that can significantly impact your success. Nowhere is this more evident than on popular online marketplaces, where the art of pricing can make or break your business. This guide will dive into constructing winning pricing strategies on prominent marketplaces and blending expert insights with real-life examples to empower you on your ecommerce journey.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
RetailDive
SEPTEMBER 19, 2023
The healthcare apparel brand has tapped Mark Bixby for the role, who brings experience from GameStop and Chewy.
RETAIL MANAGEMENT SOFTWARE
SEPTEMBER 19, 2023
In the ever-evolving world of retail, efficient inventory management is the key to success. Retail Inventory Management Software, often abbreviated as RIMS, has become an indispensable tool for retailers of all sizes. This software solution helps businesses track, manage, and optimize their inventory processes, ensuring that products are readily available, reducing costs, and enhancing overall operational efficiency.
RetailDive
SEPTEMBER 19, 2023
The viral brand said traits like sustainability are desired in beverages from consumers across generations.
TalkingRetail
SEPTEMBER 19, 2023
Money.co.uk shop insurance experts have extracted crime data for England & Wales to see which retail sectors have been the worst victims of shop theft. The table below shows the number of shoplifting crimes (top 10) recorded between August 2020 and July 2023. Rank Category # of crimes % of crimes 1 supermarket 233,906 54.42%.
Advertisement
In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
RetailDive
SEPTEMBER 19, 2023
But sales declines continue, and the apparel box retailer has decided to shutter its U.K. operation by the end of its first quarter.
TalkingRetail
SEPTEMBER 19, 2023
Walker’s Shortbread has unveiled its 2023 advent calendar and expects to sell out as only a limited number are available. This year, Walker’s Shortbread Advent Calendar (RRP £19.99) pays homage to the town of Aberlour in the Scottish Highlands, which is the home of Walker’s Shortbread. Nicky Walker, Walker’s Shortbread managing director, said: “At Walker’s.
RetailDive
SEPTEMBER 19, 2023
Fulfillment center employees will shift their focus from receiving to order processing in November, the company told sellers.
RetailMinded
SEPTEMBER 19, 2023
Businesses have effectively moved away from traditional sales techniques and eagerly seized the opportunities provided by direct-to-consumer (D2C) sales due to the quick progress of digital technology. This transition enables businesses to connect directly with their desired audience, eliminating middlemen and fostering increased individualized engagements.
Advertisement
Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Expert insights. Personalized for you.
280 
Let's personalize your content