Remove essential-customer-loyalty-statistics
article thumbnail

Leveraging Non-Cash Incentives to Drive Employee Motivation and Productivity in SMBs 

Retail TouchPoints

While traditional cash incentives have long been the primary method to drive employee performance, there is a growing recognition of the significant impact of non-cash incentives in boosting motivation, improving retention rates, fostering loyalty and enhancing overall productivity within SMBs.

article thumbnail

Let’s Put Your Loyalty Data to Work

Optimizely

In an earlier article , we discussed how loyalty programs work and why brands should invest in them. We suggested that the key to a successful loyalty program is keeping customers engaged and emotionally connected. The argument for loyalty programs does not end here.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why NPS Falls Short in Ecommerce, and the Case for Earned Growth Ratio as a Better Metric

Retail TouchPoints

Customer satisfaction and loyalty are paramount in today’s competitive ecommerce landscape, since customers have countless brands, retailers and marketplaces to choose from. Even the best products and online storefronts fall flat if customers aren’t happy with one tiny part of their experience.

eCommerce 147
article thumbnail

Essential Customer Loyalty Statistics 2019

Smile.io

Editor’s Note: This post was originally published in October 2017 and was updated for accuracy and comprehensiveness on Jan 17, 2019.

article thumbnail

Essential Customer Loyalty Statistics 2017

Smile.io

If you’re painstakingly trying to prove the value of customer loyalty, you can relax now — we’ve done the work for you. Seriously, close all those tabs.

article thumbnail

Why CSR Matters To Your Business

Retail TouchPoints

A focus on company reputation (50%) and customer preferences (50%) were also among the drivers motiving companies to pursue CSR. With so many resources directed at these critical functions and capabilities, early 2020 saw brands’ non-essential processes drop into a state of suspended animation.

article thumbnail

Making the Most of Store Visits Post-Pandemic

Retail TouchPoints

It’s true that many businesses — especially those considered non-essential — saw dramatic reductions in foot traffic. Rekindling Connections and Driving Loyalty with Experiences. During the pandemic these classes strengthened loyalty with existing customers and expanded the retailer’s reach to new audiences.