Retail TouchPoints

APRIL 18, 2024

“We want to help our guests keep the routines they already have, if they want that, but we also want to offer them a new experience, whether that’s through beauty products or a new way to make their coffee in the morning,” said September Banks, Director of Interior Design at Mint House in an interview with Retail TouchPoints. “

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Retail TouchPoints

OCTOBER 24, 2023

The last three years have been a whirlwind for retailers and CPG companies. Now, the landscape is shifting again, and it’s a mix of good and bad news for retailers and CPGs. By analyzing how newer service offerings impact operations across the entire business, leaders can gain unique insights and find and capture tremendous value.

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Retail TouchPoints

JANUARY 4, 2024

Shannon Nash, CFO of Wing Aviation And while consumer acceptance might be lagging, enterprise enthusiasm for drone delivery is sky high: Wing and its competitors like Amazon all are doubling down on drone initiatives as they race to take the lead in the nascent sector of “fast-mile delivery” (as Wing has dubbed it).

Food and Beverages 237

Food and Beverages Operations Consumer Other 237

Retail TouchPoints

FEBRUARY 6, 2023

Despite this temporary setback, Jassy expects the company to find what it’s looking for in 2023. “We’re And when we do find that equation, we will expand it more expansively. Whole Foods Market has given the retailer a strong foothold in this area, but it is focused on the premium segment. We see some encouraging signs.

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Operations Omnichannel eCommerce Marketing 258

Retail TouchPoints

OCTOBER 20, 2023

For almost as long as retail has existed, the supply chain has contentedly operated behind the curtain. Now the supply chain is a top consideration not just for retail executives but consumers as well. Only the crazy people don’t have a sustainability and social responsibility plan.”

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Retail TouchPoints

FEBRUARY 16, 2022

Digital accessibility is becoming a big topic in retail, and it’s easy to see why: one in four American adults, or 61 million people, identify as having some kind of disability, according to Perkins Access. When you design things to be accessible, everyone can take advantage of it.”. Accessible Design Benefits Everyone.

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Retail TouchPoints

FEBRUARY 6, 2024

Over the course of his 30 years in retail, Justin Tichy has worked at Walmart , Target and Best Buy , but his latest job as COO of Petco is “by far the coolest retail experience I’ve ever been around,” he said. The reason is simple: animals. Have you tried this shampoo or this sort of supplement?”

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Retail TouchPoints

APRIL 19, 2024

But inspiration struck while she was working for a retail-focused hedge fund and realized the lack of safe piercing options for consumers. Executives attending the Retail Innovation Conference & Expo June 4-6 in Chicago will be able to get the inside scoop from her on Rowan’s incredible growth trajectory. (To

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Retail TouchPoints

APRIL 5, 2022

Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. “As Consumers are now more digital, and they’ve gotten into these habits.

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Retail TouchPoints

FEBRUARY 27, 2024

Bodkins will dig deeper into this vision during the Retail Innovation Conference & Expo , taking place June 4-6, 2024, in Chicago. Taking a ‘Neighborhood Store’ Approach to Brick-and-Mortar Expansion Inside the Boisson Upper West Side location. We still have opportunity there.”

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Food and Beverages Fulfillment Omnichannel Specialty Retailers 235

Retail TouchPoints

JANUARY 29, 2024

These are certainly applicable to what we’re seeing in the retail industry right now. We’re seeing a resurgence of retailers placing focus back on their physical stores. Every day, the latest retail headlines are focused on the entrance or expansion of physical retail environments, including Kohl’s , Toys ‘R’ Us , Mizzen+Main and more.

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Retail TouchPoints

SEPTEMBER 1, 2022

Desire Company CEO Eric Sheinkop discussed the survey results with Retail TouchPoints : Retail TouchPoints (RTP): What’s the significance of the fact that so many consumers doubt influencers even use the products they’re recommending? retail sales, according to the National Retail Federation ]. of all U.S. of all U.S.

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Retail TouchPoints

AUGUST 9, 2021

A short sentence but a tall order for most online retailers, and even more so for those in high-touch sectors like furniture. With roots as an online-only retailer dating back to 1999, Coleman is continually searching for ways to improve the digital shopping experience. The solution — one of them at least — has been visual search.

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Recommendation Live Chat Improvements Social Media 317

Retail TouchPoints

DECEMBER 18, 2023

Now the site, which gets its revenue from ad sales, is preparing to become a retailer, potentially selling animal-themed apparel or souvenirs. Co-founder Christopher Weber shared how the fast growth of the site’s community has smoothed its path toward becoming an online retailer. Fortunately she was fast enough to take a photo.

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Consumer Social Media Article Apparel 203

Retail TouchPoints

APRIL 9, 2024

The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. As early as late summer, Best Buy customers in the U.S.

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Retail TouchPoints

MARCH 14, 2022

Meta looked at some of the top trending hashtags and community behaviors across its platforms and uncovered ways for retailers to create meaningful interactions even as their expectations and attitudes are changing. People may not remember what you say, but they’ll always remember how you make them feel.

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Retail TouchPoints

APRIL 9, 2024

Historically, co-brand loyalty cards — cards that are issued by financial institutions in partnership with a retail brand or organization — have offered traditional, tangible “earn and burn” points like miles or cash back. The real magic is in how you tailor an experience to make people feel seen, but not encroached upon.

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Merchant Services Travel Management Consumer 233

Retail TouchPoints

NOVEMBER 8, 2022

Etsy has introduced image search on its iOS app, allowing shoppers to find items by uploading an image or taking a photo. Image search will help boost discovery by adding more ways for customers to find exactly what they’re looking for.

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Events Information Improvements Customer 250

Optimizely

MARCH 5, 2021

Our everyday life is different, the way we take care of ourselves is different, the way we see how businesses operate is different. Overall, the economic effects were undeniable and it could take years to recover, per some of the research below: According to a USC study , “The COVID-19 pandemic could result in net losses starting at $3.2

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Travel Improvements Operations Consumer 367

Retail TouchPoints

NOVEMBER 24, 2023

One thing brands and retailers can count on this holiday season is that shoppers are being more frugal when it comes to buying gifts. Social commerce is full of untapped opportunities, but brands need to be strategic and develop impactful campaigns that make it easy for customers to find and buy products on their preferred social platforms.

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Social Media Events Gifts Consumer 267

Retail TouchPoints

FEBRUARY 12, 2024

Unfortunately, with shopping easier than ever, the attack surface for cybercriminals who are always on the lookout for unique opportunities to scam people and steal their information is at an all-time high. Avoid shopping on public WiFi Most people believe using public WiFi is safe by default.

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Social Media Payments Shipping Download 225

Retail TouchPoints

FEBRUARY 14, 2023

“Disruption — I hate that word; you don’t want to disrupt,” he said at an event hosted by retail management platform Trax in January 2023. “No The only people that ever thought we were ‘disruptive’ were those that weren’t delighting people.” Not that long ago, people wouldn’t put their credit card online.

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Consumer Games Events Marketing 236

Retail TouchPoints

MARCH 8, 2024

Retail TouchPoints (RTP): So can you tell us about your path to founding Thrive Causemetics? I started with one product — false lashes and adhesive that work whether you have lashes or not , which is very important for people who have alopecia or cancer. Bodnar: I love that there are more people doing impact-focused brands.

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Beauty and Health Games Consumer Travel 241

Kissmetrics

APRIL 20, 2021

Marketing funnels are a useful tool to help you visualize the path customers take from first finding out about your brand to converting. A marketing funnel is a visual representation of the steps a visitor takes from first finding out about your brand until they convert. What Are Marketing Funnels?

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Marketing eCommerce White Paper Social Media 354

Retail TouchPoints

NOVEMBER 27, 2023

This is Part 3 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. And in some cases, you can even lean into some seasonal references to get people in the holiday shopping mood.

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Social Media Gifts Omnichannel Consumer 250

Retail TouchPoints

APRIL 5, 2023

“We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints. These efforts are paying off steadily for consumers, retail partners and Tanger Outlets alike. In addition, total tenant sales increased 11.8%

Food and Beverages 301

Food and Beverages Operations Consumer Omnichannel 301

Retail TouchPoints

APRIL 4, 2024

Retail media experienced massive growth in 2023 and shows no sign of slowing in 2024. But even as retail media networks have proliferated , ad buyers still are limited in how many they can participate in. A lack of standardization across the retail media ecosystem. The culprit?

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Retail TouchPoints

DECEMBER 14, 2022

Ever visited a retail customer service desk looking for a specific item and been told “The system says there are three in stock, but if they aren’t on the shelf, we don’t know where they are.”? Most shoppers have been in this frustrating position at least once (and most retailers, daily). Get visibility into buying velocity.

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Retail Automotive Technology Fulfillment 280

Retail TouchPoints

NOVEMBER 1, 2023

It might sound strange to say this about a place where some 80% of transactions actually take place, but brick-and-mortar stores represent an underutilized resource, according to Sarah Jarvis, co-author of the second edition of Omnichannel Retail: How to Build Winning Stores in a Digital World.

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Books Omnichannel Payments Mobile 262

Retail TouchPoints

AUGUST 8, 2023

“Despite there being an approximately 70% drop off in daily active users, we’ve still seen a massive amount of engagement,” said Kayla Kleinman, Social Media Associate for Bookshop.org , an ecommerce site that connects readers to independent booksellers, in an interview with Retail TouchPoints.

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Social Media Customer Beauty and Health Consumer 207

Retail TouchPoints

NOVEMBER 11, 2022

The ecommerce boom brought on by the COVID-19 pandemic has permanently changed the retail landscape. While people have been shopping online for decades, it’s important to recognize that warehouses, as we know them, are still operating and organized to replenish the stock in brick-and-mortar stores. Technological Renovations.

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Retail TouchPoints

OCTOBER 11, 2023

The retail sector has experienced one of the most acute impacts of this shortage, with a 57.3% We’re also on the doorstep of retail’s busiest season. As this labor dilemma persists, many retailers are hiring more employees under the age of 18 to fill the gaps in their workforce.

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Retail TouchPoints

JULY 23, 2021

Uber Technologies is continuing to scale its massive logistics buildup with two new retail partnerships. The ridesharing service will now provide same-day grocery delivery for Costco in Texas, and will help Mercari take its “no-meetup garage sale” marketplace nationwide. in a statement. in a statement.

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Shipping Costs Shipping Consumer Technology 298

Retail TouchPoints

NOVEMBER 11, 2022

Amazon CEO Andy Jassy is reportedly spearheading a cost-cutting review of retail giant to pare down businesses that haven’t been profitable, people familiar with the matter told The Wall Street Journal. However, Jassy has expressed interest in reducing expenses and focusing on profits in recent months, some of the people said.

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Retail TouchPoints

JANUARY 21, 2022

Against daunting odds, the 2022 Na tional Retail Federation Big Show once again brought retailers and suppliers face to face IRL from Jan. Even with a number of last-minute cancellations, the Big Show’s sessions provided a broad yet detailed picture of the retail industry. 16-18 at New York City’s Javits Center.

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Presentation Events Supplies Consumer 259

Groove

MARCH 5, 2024

Whether you’re an eCommerce retailer, brick-and-mortar store, or service-based business, choosing the best email marketing tool is essential for promoting your company and growing your audience. Beginners may find ActiveCampaign's dashboard confusing because of overly complicated features. ActiveCampaign is not eCommerce-focused.

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Live Chat eCommerce Platforms WooCommerce Shopify 300

Retail TouchPoints

JANUARY 9, 2024

One of the many platforms that brands have embraced over the last few years to make the most of their advertising budgets is Retail Media Networks (RMN). Retailers have begun leveraging their substantial customer purchase data to inform advertiser’s media strategies. million people, listened to digital audio, according to eMarketer.

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Retail Omnichannel Channel Mobile 281