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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

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The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Retail TouchPoints

Secondly, it will help your content team create in-depth, keyword-focused resources to help your customers find answers to their issues on their own. By providing comprehensive resources for customers to help themselves, you can minimize the number of support tickets the customer support team handles. With tools like Advocate.ly

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How Consumer Electronics Brands Can Reduce Holiday Shopping Returns

ESW

Consumer Electronics Returns: The Current State of Affairs The challenge of handling online returns is nothing new, according to Chad Johnson , VP of Consumer Electronics, Digital and Gaming at ESW. Impacted Supply Chains Managing returns doesn’t just take up time, resources and money.

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Best VPS Hosting Plans

Kissmetrics

Uptime and speed are the first two things to be affected when you’re sharing server resources with other sites. Dedicated Resources. Technically speaking, you’re still sharing server resources with other websites on a VPS hosting plan. Plus, each virtual server will have its own dedicated resources. Optional Root Access.

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Richpanel Review: Multi-Channel Customer Support for Shopify and More

Ecommerce Platforms

With this type of setup, the customer manages their account without having to use your customer support resources. It’s all tied into their email ticketing system so, whether you send in a direct email or start a chat, Richpanel replies within a few minutes with assistance. It’s all automated and linked to their accounts.

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ShipBob vs Shipstation: Which Is The Best Ecommerce Order Fulfillment Solution?

Ecommerce Platforms

As a leading international 3PL, ShipBob has the necessary resources and experience to automate your ecommerce business. The inventory status page enables you to monitor inventory levels with confidence and make strategic decisions about how to best utilize your resources. Is ShipBob good for inventory management?

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How to Do Customer Engagement If You’re In a Unique Niche

Kissmetrics

Some businesses, especially smaller ones, simply don’t have the resources to staff a dedicated support team. That’s one of the reasons live chat has become so popular over the past few years. With live chat, you can have business hours, so to speak. They look like live chat boxes but are handled by software.

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