Retail TouchPoints

MARCH 15, 2024

This comparison, however, has its limits. It can constantly and immediately change the way it is arranged to beat other shelves at capturing the customer’s attention. Web scraping can help acquire real-time intelligence to keep your shelf moving to the forefront of the virtual marketplace that is forecast to reach $8.1

Telecommunications 215

Telecommunications eCommerce Platforms Games eCommerce 215

Groove

MARCH 4, 2024

The world of retail is fast-paced, and web design is the cornerstone of customer engagement. The magic of effective website design has the power to do more than just appeal to the eye. With this information, the tools can offer real-time suggestions to help users find what they need. Source: Ballard Industrial 11.

Web Design 370

Web Design eCommerce Improvements Presentation 370

Retail TouchPoints

AUGUST 17, 2023

Sustainable CPG brand Grove Collaborative is making some major leadership changes to follow through on its vision for future growth and market expansion. year-over-year drop in net revenue, which the company said was due to its reductions in advertising spend and focus on profitability. in Q1 to 51.9%

Recommendation 190

Recommendation Marketing Improvements Management 190

Groove

DECEMBER 18, 2023

In many cases, they’re searching because they know exactly what they want and how much they’re willing to pay for it. eCommerce Site Search Best Practices Visitors who use site search are typically 3 to 5 times more likely to convert than the average visitor, and the average order value is 25-50% higher than that of other customers.

eCommerce 221

eCommerce Shopping Carts Management Blog 221

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

Sporting Goods 255

Sporting Goods Technology Omnichannel Operations 255

Retail TouchPoints

JANUARY 16, 2024

To take just one pair of juxtaposing facts, Gen Z is indeed digital-first — but they do value the in-store experience, especially if the retailer can deliver “in-person experiences that can be differentiated by allowing for personalization and self-expression,” according to Lindy Li, Head of Customer Activation and Marketing at H&M.

Customer Data 240

Customer Data Customer Experience Fashion Customer 240

Retail TouchPoints

MARCH 14, 2024

Retailers that have recently launched their own retail media businesses should learn from what the established leaders already do. In this way, retailers will act more like media houses and thus engender the trust of CPG advertisers. retailers all offer.

Retail 259

Retail Omnichannel Consumer Channel 259

Retail TouchPoints

JUNE 26, 2023

The adult beverage industry has been slower than most to come online. The complicated patchwork of state laws governing the sale of alcoholic beverages has been one factor, but this particular industry’s digital revolution also has been delayed by its inherent structure. There’s a middleman, which is the distributor.”

Food and Beverages 237

Food and Beverages eCommerce Fashion Information 237

Retail TouchPoints

NOVEMBER 14, 2023

Sometimes this is due to deliberate greenwashing, but more often it’s a problem of planning and execution, according to Christian Davies, Principal at Bergmeyer+ , the new sustainability-focused division of retail design firm Bergmeyer , operating in partnership with SMS Collaborative. “In The same concept applies to the store as a whole.

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Operations Supplies Retail Shipping 231

Retail TouchPoints

JANUARY 18, 2024

The technology, particularly generative AI, already is powering use cases throughout the retail enterprise, and it’s still on a strong growth trajectory, even — or perhaps especially — because the technology itself is still developing. There’s a lot of training that has to be done, it has to be optimized [just the same as] cars.

Merchant Services 258

Merchant Services Retail Definition Technology 258

Retail TouchPoints

FEBRUARY 20, 2024

Retail marketers stand to gain much-needed support and time from AI in a sector fueled by creativity and innovation. But as this technology becomes an increasingly visible asset, it holds the power to free up time, break through creative blocks and solve customers’ needs in new ways.

Marketing 229

Marketing Technology Recommendation Management 229

Retail TouchPoints

APRIL 5, 2023

Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints. But the work is not done.

Food and Beverages 291

Food and Beverages Operations Consumer Omnichannel 291

Retail TouchPoints

MAY 6, 2022

Data is a critical foundation in today’s retail strategies, enabling organizations to make smart analytics-based business decisions, from refining personalized marketing efforts to improving logistics operations. The rise of ecommerce and other technological advances have made the retail sector an increasingly data-rich environment.

Retail 246

Retail Management Information Consumer 246

Retail TouchPoints

JUNE 27, 2023

There’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations , influencing operations and transforming entire industries. But is there anything your retail business can do to profit from AI? ” And early adopters stand to benefit significantly.

eCommerce 260

eCommerce Multi-channel Multichannel Channel 260

Retail TouchPoints

JANUARY 23, 2024

Over five days and a growing portfolio of on- and off-site events, the National Retail Federation brought together more than 40,000 attendees and 1,000+ exhibitors in NYC. I’ve heard that we’re not seeing faster sales cycles, which means that [retailers] are eager to learn but not necessarily to make the changes that need to happen.”

ACH 219

ACH Multi-channel Technology Customer Retention 219

Retail TouchPoints

MARCH 21, 2024

In the ever-evolving landscape of ecommerce, retailers face the ongoing challenge of adapting their cloud infrastructure to meet the demands of unpredictable consumer behavior. That’s why retailers must find ways to optimize their cloud resource planning strategies ahead of a time of demand. So Who’s Doing It Well?

eCommerce 189

eCommerce eCommerce Platforms Events Customer Experience 189

Retail TouchPoints

DECEMBER 5, 2023

Although Hy-Vee has offered different components of retail media for some years, it has “been building in earnest” and officially launched Hy-Vee RedMedia , its full-scale retail media network early this fall, according to Jessica Enos, SVP of Retail Media for Hy-Vee, Inc.

Channel 214

Channel Management POS Demo 214

Retail TouchPoints

JUNE 1, 2022

There are a lot of people making a good living forecasting what’s going to happen in retail. Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. The fact is, when it comes to what’s ahead for retail, no one really knows.

Retail 288

Retail Games Magazine Demo 288

Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. Lately, the retail sector was shaken by the COVID-19 pandemic. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. It is safe to state that the world has changed.

eCommerce 301

eCommerce Retail Payment Services Social Media 301

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. Now, 12 years later, the similarly meteoric rise of apps like Shein and Temu has proven there’s still demand for Wish’s original proposition.

Shipping Costs 301

Shipping Costs Consumer Supplies Shipping 301

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 233

Consumer Food and Beverages Retail Apparel 233

Retail TouchPoints

MARCH 30, 2023

The National Retail Federation (NRF) expects retail sales to grow from 4% to 6% in 2023, reaching between $5.13 trillion for the year, according to data released at the State of Retail & the Consumer virtual event. Retailers will have to put effort into understanding exactly how shoppers’ habits have changed.

Consumer 240

Consumer Omnichannel Travel Events 240

Retail TouchPoints

MARCH 16, 2023

[Editor’s note: This is the third article in our series on AI in retail. Since OpenAI debuted ChatGPT a little over three months ago , “generative AI” has become a hot topic and no industry has been left untouched — least of all retail. But how can retail professionals separate the hype from reality?

SEO 309

SEO Retail Merchant Services Social Media 309

Retail TouchPoints

OCTOBER 11, 2023

The so-called “Great Resignation” may be over for salaried workers, but for frontline employees there is no end in sight to the labor shortage. The retail sector has experienced one of the most acute impacts of this shortage, with a 57.3% We’re also on the doorstep of retail’s busiest season.

Management 247

Management Technology Operations Retail 247

Retail TouchPoints

SEPTEMBER 7, 2023

Exhibit A — how Amazon built its hugely successful digital commerce business: 1. Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. Exhibit B — how Walmart is building its digital commerce business: See Exhibit A.

Fulfillment 295

Fulfillment Events eCommerce Customer 295

Retail TouchPoints

FEBRUARY 17, 2023

Over the course of her expansive career in marketing, Kristen D’Arcy has worked for household names like American Eagle , PacSun , Ralph Lauren and Oscar de la Renta. Lesson 1 Build your core strategy around creating customer value: D’Arcy has worked for brands across a vast scope of categories.

Marketing 269

Marketing Customer Loyalty Omnichannel eCommerce 269

Retail TouchPoints

MARCH 26, 2024

2024 introduces distinct challenges for retail brands navigating data privacy amidst Google’s removal of cookies. Though cookie depreciation has been a looming threat since the original announcement back in 2020, Adtaxi’s 2024 Privacy Survey tells us that 33% of respondents still lack a cookie-replacement strategy.

Retail 216

Retail Apparel Consumer Clothing 216

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. A recent study found that 83% of retailers say they cannot leverage customer data to its full potential.

Retail 280

Retail Customer Data Customer Experience Social Media 280

Retail TouchPoints

SEPTEMBER 25, 2023

Is the shiny new toy of retail media everything the market has made it out to be, or is there a second wave of transformation needed for marketers to make the most of their investments? How important was it to be in position two versus four for that product sale? So, what’s not to love – right?

Retail 298

Retail Multi-channel Technology Article 298

Retail TouchPoints

AUGUST 25, 2023

Every few decades, retail brands discover a new way to connect with consumers. This has challenged the D2C model, since obtaining data and insights for in-store purchases is next to impossible. Now, new developments in data technology have sparked a new approach for brands called Direct-to-Retail (D2R). So how does it all work?

Retail 222

Retail Social Media Consumer Channel 222

Retail TouchPoints

JUNE 9, 2023

Luxury retail brands are making sustainability a priority more than ever before. As luxury retail continues to move with the times, increasing sustainability is sure to become an even bigger part of their strategies for success going forward. Sustainability can be highly data-driven.

Supplies 209

Supplies Operations Shipping Costs Customer 209

Retail TouchPoints

MARCH 16, 2022

FUBU founder Daymond John and entrepreneur Lori Greiner will help retailers learn how to make the journey from idea to game-changer in Taking it to the Edge with Retail on March 29 in a virtual fireside chat hosted by business reporter Landon Dowdy and sponsored by Vertex. and international patents. and international patents.

Games 220

Games Webinar Retail Marketing 220

Retail TouchPoints

APRIL 12, 2024

The facts as reported support the notion of an honest mistake by the seller, but the story shows the importance of pinpoint tax accuracy, especially in the retail sector. retailer discount). How Food is Taxed in Massachusetts In Massachusetts, “ food products for human consumption ” are exempt from sales tax. What Happened?

Food and Beverages 178

Food and Beverages Payment Services Shipping Costs Travel 178

Retail TouchPoints

APRIL 28, 2023

Amazon ’s net sales grew 9% year-over-year to $127.4 Growth in both retail sales and AWS services was slow compared to past quarters, in line with the uncertainty the retailer warned about earlier in the year , but investments in generative AI could pay off in the near future. billion in Q1 2023. Net income was $3.2

Retail 293

Retail Technology Games Fulfillment 293

Retail TouchPoints

JUNE 23, 2023

The growth of edge computing in retail is undeniable, as more devices are connected in stores and more applications depend on the data they create. Never has the role of a retail store infrastructure in delivering the customer experiences of tomorrow been so important.

Payment Services 243

Payment Services POS Operations Technology 243

Retail TouchPoints

DECEMBER 4, 2023

The retail industry is facing exceptional challenges in this post-pandemic era. So how can retailers survive and thrive in this new normal? To overcome these hurdles, artificial intelligence (AI), automation and robotics have emerged as game-changing solutions that are driving the retail industry forward.

Retail 214

Retail Shipping Costs Travel Operations 214

Retail TouchPoints

JANUARY 15, 2024

I’m glad to have the opportunity to discuss sustainability at this important moment in time,” said Steven Williams, CEO of PepsiCo Foods North America during a keynote at the NRF Big Show on Jan. households, PepsiCo North America has to coordinate a lot of moving parts and use a lot of resources. and Canada.

Supplies 208

Supplies Operations Food and Beverages Consumer 208